All of these stars are for Ernesto! After wasting countless hours of my life online with Verizon, on the phone with Verizon, talking to numerous reps who in the end could not fix an error that was done by them during an online trade-in. He did what no one else could do in the entire Verizon company! In case this helps anyone-never ever ever do a trade-in online with Verizon! Lesson learned. read more

Worst store ever. Sales people have no clue what they're selling. Spent hours in store to purchase a $$$ new cell phone. Was there 3 hours in and out until the girl in front figured how why new phone was not connecting to internet. The guy who sold me phone was not experienced enough to get me connected. He forget to switch SIM card. The bills each month have been all over the place from month to month even though I paid off most of cell. They went up instead of down. Miserable experience- changing carriers soon. Until I can, I'll go to a different store. Still need to figure out bill. read more

This store is always packed and the staff isn't very friendly, condescending even. The fact that they're so busy seems to give them the green light to mediocre customer service. Well worth driving to the store on Douglas if you need someone at Verizon to help you because they're actually nice there. Or go to Beat Buy. read more

2 people in the store and the dude says there's a 2 hr wait verizon customer service and cellphone service has gone down hill they overcharge for there service its time for my to go somewhere else read more

During the holidays, we traveled north to Portland on I-5. As soon as we got into Oregon, we could not make any calls with both of our phones. After dialing, we got a message "your phone is not registered on this network" from southern Oregon to Portland. As soon as we got into Portland, it worked fine. The same happened on our return trip five days later. Working fine in Sacramento area. Chatted with their technical support and after 30 minutes no reason why and was disconnected. In the past, we have never had this problem in all our travels around the US but concerned about the Verizon reliability and will it happen again. we have gotten used to their service but has something changed? read more

Terrible experience! Do not go to this store unless you want to waste couple hours of your time. They are so slow in there. Do things online or call customer service and you will have more enjoyable experience. read more

Went in to buy a new iPhone for my mom. There were two people in the store and the "greeter" asked what we needed. Explained and he said it was a 2-hour wait. Said fine and he then told us they don't take walk-ins. Well why did you even tell us the wait time? When I asked that he was snarky and said we need to advise wait times. I just laughed and we left the store. This was the second Verizon store we went to and we're treated the same at both stores. Do better Verizon!! We will be cancelling our phones and going elsewhere. Glad to know you don't need business and can turn people away that was to spend thousands of dollars, noted! read more

Roseville Creekside Verizon is worthless. Stay Away! Buyers Beware! They won't help you. They won't give you the time of day. I explained to the guy that I'm not good at doing stuff online and was told to make an appointment. He was just passing the buck! My contract will be up in a few months and I'll be going to another provider after over 20 years. Verizon has gone downhill. I just signed up for internet but if T-Mobile has it I'm going to sign up with them and cancel Verizon before the 30 day window. Then when my contract expires I'll bring my phone over to T-Mobile. Just for an idiot being lazy!! read more

I've literally never written a review before but the disrespect when trying to upgrade my phone from the bald guy with a beard who seemed like some type of manager or supervisor was insane. I came in with an offer that they weren't able to do, fine , I ended up doing a different one and was about to upgrade and told them I did not want the $40 insurance and told that man no at least 7 times if not more. Maybe it was because I was a younger woman going in there by myself he thought he could intimidate me or pressure me into the insurance that I do not need or want. I was so upset I canceled the transaction and left. He had the audacity to ask me why I did not proceed and I told him it was because I told him no 7 times. I will never be back to this location. I know how sales can be and I am fine with a nice offer or even asking a couple times and suggesting something however this was much more. read more

The store manager is very bad. Just lied to me about having to 'buy' in store accessories to get the Verizon deal! Lied on the phone price, Then After I did not close the deal he changed my plan without authorization! I had to call Verizon customer service. When confronted he lied again Worst experience with Verizon after 20 years with them read more

Been a Verizon customer for a ton of years. I stuck with them due to the local customer service and getting English speaking people right up front. They have cut back the help, I have other companies offering discounts. I've decided to close all three lines, headed to xfinity. Verizon just got to big for its britches. read more

Jason is the absolute worst sales person at this store! Such a shame because he mislead me and probably does this to other people. I reached out to the manager with no response. Stay away from Jason! read more

Excellent Customer Service!!! My Wife & I were in the Galleria Verizon last Saturday & Sunday. We kept running into phone issues. Thank goodness for NAZAR, because he is a lifesaver. NAZAR is very professional & has much knowledge about phones & technology. If you ever need help with any Verizon phone issues, NAZAR is the one you want to assist you. For sure!! Thanx again for all of your A+ help read more

Buyer beware!!! About a year and a half ago, I bought a new phone with Verizon, been with them a while.. They said, "oh... you're due to get a free tablet since you've been with us so long!" They DID NOT DISCLOSE that it would be an additional monthly charge for an additional line. They proceeded to load my bag in Lincoln ca with an expensive screen wipe and other stuff I didn't ask for & didn't need, and I went home. The LG was horrible so I returned to switch... 'another restock charge'. Take the tablet off... another huge charge... so I had to pass. Allllll these hidden charges that weren't explained, just a 'tooooo late for you sucker' surprise!!! So, being that their business is mostly seniors, I tried to get clarification at Roseville. Still same game. So today, just switched to T Mobile because I actually get a much better plan for half the price. Plus, they have plenty of employees to help you, no waiting for 1 to 3 hours. They explained all my charges, how Verizon is being paid off, but Verizon is still going to charge me an additional $100 for turning off the tablet I NEVER USE!!! Now I'm playing that game as we speak. I will be sending Verizon a bill for all the wasted time trying to solve my current Data issue. Oh, they gave me a data boost yesterday because I'm switching to Wave and have no Wi-Fi right now. Meanwhile, I needed Data because my daughter is going into labor on Ohio... need video communication. Their boost lasted less than 24 hours... hardly used the net looking up how to Fire them. I went around and around on their chat site, never a solution except to go from paying $135 a month to $165!!!! T Mobile has a BETTER PLAN for $70 a month... and they paid off my phone and I was out of there in under an hour!!! (Didn't get acknowledged at Verizon's store with poor new clueless employee). So, if you're thinking if switching to Verizon, RUN FAR AWAY!!! Besides, you will be waiting forever because they never have enough employees working. read more

Incredibly rude and unhelpful staff. They wouldn't allow me to return my jet pack, which doesn't work and is a waste of my money. The manager Phillip is incredibly unhelpful, rude, and abrasive. read more

The guys were nice but didn't explain cost on things to me about the phone and the accessories.. I had a $283 bill at the time of the purchase and setting up my account.. But because the phone was just to difficult to operate a Google Pixel 7 pro... I went to return it I found out that over $150 of that expense was the accessories that they sold me and because they didn't give me any of the boxes I couldn't return them... It was a fiasco dealing with Verizon too.. I called and they told me I would have to go back to Roseville to return the phone.. And I live in Redwood City 2.5 hours away.. I was moving from Sacramento and the store knew that.. I went to a corporate store in Bridgepoint Shopping Center in San Mateo and they couldn't help me and they sent me to a store 30 min away in Redwood City on El Camino Real that was closed.. Although the sign on the door told the hours and there was a piece of paper on the door window that said they opened at 4:30 but it never said am or pm... But there was nobody there lights out and just closed... Then I called Verizon again and the customer service representative was in a call center in another country and was very unhelpful because the only other Victra Version Store was in Burlingame CA which was another 40min drive north.. And they couldn't even get a hold of that store. So they said they would send the district and store manager a text and have them to call me which never happened.. But because I wanted my money back and I was on a mission I went to the Burlingame store and they were sitting in the store talking to 1 customer... When I told them my name the store manager said "Hey I was supposed to call you". So why didnt he is one of my questions for this company... Then when they were trying to refund me only $50 for my phone they ended up charging instead of a refund then they felt bad so they refunded me $142 which is actually only $92 considering they charged me $50.. So out of spending $282 with them I only got back $92 as a refund... And because Verizon doesn't care about helping anyone they could not disconnect my phone because the customer service closes at 7pm PST. So I have to do that part myself tomorrow.. With such poor customer service and the complete inability to stand behind their products and services why would you even consider them... I was so disappointed and disgusted in this entire experience.. Buyer be ware the lack of transparency and the art of BS with the store attendants you will get taken advantage of and spend money you never intended... And all I needed was a simple phone that would be able to work well with my job.. But I will never ever recommend Version to anyone.. read more

I hate to do this because I never do negative reviews! But this place seriously has the WORST customer service! They don't greet you when you come in, they are very disorganized, and you 100% will waste your time here. read more

Horrible location. Unfriendly staff. Wasted 2 hours in the store to have them tell me they can't sell a phone because of their system. Horrible service from Ryan. Do not waste time in this store. Order online. read more

I had to come to this location because they are a Verizon "Company Store" and needed a new SIM card (provided by carrier free of charge). Keep in mind that I had a "Costco" phone ($199 -- Moto g5 Plus) and they are not happy to perform this service, and they won't do much to help with transfering files/contacts/apps to the new phone. Nevertheless, my assigned customer rep was polite, and gave me a flyer that gives step-by-step instructions on switching devices. And, he let me sit in the store (using their Guest Wi-Fi), thereby saving on my data allowance by a couple of GB. read more

This store which is managed by Ashley is superior to ANY other Verizon store I have been to. The Associate that assisted me, David wad so very kind, professional & extremely knowledgeable. I had a few very horrible technical days with old iphone & my new iphone. The other Verizon store were less than thrilled to assist me. David was beyond helpful. Ill drive a little further in the future, if needed for this Superior service. read more

Poor customer service. Save yourself the hassle and just order online, unless you enjoy hanging out in cell phone stores and be treated like it's a bother to help you. read more

I stopped into this location to get a copy of a receipt of an accessory I bought for my phone. They wouldn't give it to me because their record said I wasn't an authorized user on the account. I stood there texted my husband, as the girl supposedly reached out to him via her ipad as well. He responded three times but nothing came through to her so he called and was put on hold by Verizon as I stood there and stood there and stood there. NOTHING came through to her ipad!!! This is like a fly-by-night set up. And Verizon wonders why their customers are so angry? I walked out of the store with no receipt for something that I should've simply been able to go to the register and get a copy of. read more

I was so impressed by my visit to Verizon today. James, my member service representative, made all the difference. He walked me through multiple options for upgrading my IPhone 8 to make sure I was getting the best deal possible. Great staff. Very friendly while also remaining cognizant of the Covid guidelines. read more

This place is a joke I was there for 6 hrs to add 2 phones and then sent away to have to come back 2 more hrs...do u think the sorry asses would give any comp...like a cover..the so called manager said he can't do anything...verizon is great there customer service sucks...I will never set foot in this store again...if I treated people like this I would not have a job..verizon if ur service wasn't the best u sure would not have me as a customer... read more

Billy was so helpful! We had a poor experience at the Verizon authorized retailer in Auburn and Billy helped us understand everything and fixed all our problems! read more

I want to preface this by saying I have never left a bad review - and I've been to some terrible restaurants. 0 stars. First of all, even if you make an appointment expect to have your whole day available. This wasn't my main issue because I understand COVID understaffing (the staff wear masks on their chin, why even wear one at that point?). My issue is that we purchased a protection plan to be included on the monthly, my phone happened to get stolen, and they tell me we never purchased it. I did find the original receipt and lo & behold, insurance is listed on the quote we verbally agree to. Don't expect them to think verbal agreements mean anything though, despite the fact we sign nothing on paper and the final step to the process is just a machine to put your card in and pay. I can see why people are moving away from dealing with people in these processes and buying online. The original sales rep didn't include the warranty in the final receipt, although it doesn't list regardless online and we have automatic payments so it wouldn't have been noticed anyway. Also, the store manager can't account for $60 that was in our total but not in the receipt breakdown for "today's charges" and was unable to print an accurate receipt... Exceptionally poor customer service because while he acknowledged the sales representative mistake, he said he couldn't not retroactively fix it even if she admitted she forgot to add it on. So the customer pays the price for the employee lack of focus on obvious details, and the manager defends a corporation who does not care about him. Will definitely be escalating this. read more

I had a great experience here. I was checked in quickly and didn't wait to long to be helped, considering there were quite a few costumers in the store. Abbey (sp?) was friendly and very helpful. Helped me find the best deal and explained everything until I understood. She even handled my complaints about Verizon's limitations as far as plans, autopay, etc. really well. Was pleasant and explained what I needed to do to get the best price. She was great! 4 stars only because Verizon is frustrating. Not the store's fault, but... read more

Rather than discuss my individual situation, I would rather warn you generally that Verizon's entire Business model is centered around getting you signed up for long-term contracts. They have very short return policies on all of their equipment so that you get locked in to owning the stuff and therefore must pay it off before leaving their company. But what choice do you have, because all of the major carriers operate this way. read more

I went in hoping for some support on a phone I had purchased. I tried calling customer service but kept getting transferred then disconnected so I figured I would go into the great store I purchased from in March. WOW huge mistake. I was 'helped' (and by helped I mean insulted) by Daniel. I know his name not because he introduced himself but because I looked at his nametag. He did not want to help or offer suggestions only tell me what they dont do. According to Daniel they are sales not support and are not allowed to try to help use the products. He was rude and abrasive. I have been a long time customer and my company is a multimillion dollar customer. I'm very familiar with what customer service looks like and DANIEL would be fired if he treated my customers like he treated me. I will be contacting Verizon Corporate. read more

I have been with Verizon for 20+ years and everything has been fantastic until they came out with 5G and now I drop calls and my Internet service is half as fast as it used to be with LTE. There are nights when I get zero reception even though I have two bars of signal with 5G. I would not recommend Verizon anymore. read more

What purgatory must be like... If you enjoy waiting for hours, watching employees lackadaisically wander with zero urgency to help the next customer, than this place is for you. It is really a wonder how every transaction takes an hour longer than the Genius Bar at the Apple Store or your local DMV during peak time. I would advise anyone avoid this place at all costs. I'm NOT exaggerating. I really wished I was. read more

Initially I was very happy with my experience at this store. The associate that helped us let us know our options, told us about the current sale, and got us our accessories on sale and phone ordered. We got the notification the phone would be shipped with two day shipping and should expect it the following Tuesday. When we checked the tracking number delivery had been pushed out 6 days with no explanation. A call to customer service yielded nothing but the sentiment "Don't worry, the phone is on its way." The problem being that if we had been told the wait would be almost 10 days we certainly would have shopped elsewhere. A call to the store offered no additional assistance. I started to do some research on the accessories and found we were sold some overpriced products with poor reviews. I took them in to return them and told them I did it because I was dissatisfied with Verizon but their associate only wrote "Does not need" for their description and didn't seem to care if we ever shopped there again or not. Get your phone at Best Buy and order your accessories from Amazon. In the past that's where I received good service and value. I'm regretful I didn't follow up on those experiences. read more

Excellent customer service our gal, Deanna, went out her way to accommodate us and to add my wife on to my plan. We had separate carriers then decided Verizon was the best for us. Not to mention we were greeted at front door, the handsome, young gentleman opened the door for us. He was very personable. Wonderful Verizon location. So happy we both have Verizon now. Thank you! read more

I came in looking to buy a phone and was told if I waited a moment I could be checked in. I asked, "Checked in?" "For security puposes," the man replied. "What's your phone number?" "I don't have a phone," I replied. And left the store. Is this the new normal? If so, maybe have someone greeting people at the door. Getting told I was a security risk from across the store wasn't a customer service experience that worked for me. read more

Would give zero stars if it was possible. I called ahead to check on the price of the device. Confirmed that price when I arrived. Found out it was actually $30 more. Then was told I could get $75 off because I was adding a new line. Then that was incorrect information given by an employee. Found out I would have to pay full price no discounts and when I requested to speak with the manager he blew me off and tried to back pedal abound the various stories I had been told. It's not that I was unwilling to pay for the device. It was that I had been told so much conflicting information and didn't feel respected in the transaction. read more

Great service here at Verizon wireless yesterday. I came here with my cousin to add a line to my plan and it was done in a matter of 5 minutes. There was no waiting time, the guy who took care of us was great! On top of that we got the activation fee of 30$ waived, who doesn't like that?! Store is very nice and clean, located in a very convenient area in Roseville... will definitely be back if I need anything else and will recommend this store to anyone! read more

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Have trouble receiving texts from others. Came in store to see if they can help me fix. Kam greeted me and ask why I was here. Told him the problem and asked if I've called tech. No because each time I've had a problem with my phone. He told me that it's not their problem and I should call tech support.. I decided to wait. The next individual helped me out.dida superb job. read more

Went to the Verizon store tonight to have my new phone activated. SO DISAPPOINTED. I showed up at 7:30 pm and was next in line for assistance. After a brief wait Neal helped me to transfer my contact and purchase a new case. I left the store at 8pm. I thought everything had gone well, but this is where the my disappointed started. As soon as I walked out the door I went to phone my husband to let him know I was on my way home. Husband's contact information was not loaded. Took a closer look at the phone. None of my contacts were loaded after letter N. The guy at Verizon had not checked to ensure all my contacts were transferred over. No attention to detail on his part. Well, things STILL could have gone smoothly tonight. I had been out of the store for ONE minute. I turned RIGHT around to re-enter the store but now the doors were locked because they close at 8pm. There were still plenty of customers in the store (i.e. at least six unique customers). I knocked on the door to see if they would help me. A guy (whose name I will find out and report directly to Verizon) comes to the door and I tell him about how my contacts were not fully transferred over. He tells me that I have to come back tomorrow. I explain to him that I am taking care of my mom with Alzheimer's and it is nearly impossible for me to get back to the store in the foreseeable future. The guy actually tells me (direct quote), "You can transfer all you contacts over MANUALLY". I said, you mean you want me to transfer a few hundred contacts over one at a time? Then, this guy tells me (direct quote), "I should not have even opened the door for you." I told him that there are still customers in the store and I only left a minute before. I mean, had Neal taken the time to check the contacts, I would have still been in there and I would be walking out with a properly activated phone. I told the Verizon guy I came specifically tonight to activate the phone and transfer the contacts. I told him again that because I take care of my mom with Alzheimer's I can not easily return to the store. He then told me that I can carry two phones around with me until I have time to come back and I can transfer the phone numbers manually from one phone to the other when I need to make a call. I have never been SO DISAPPOINTED in Verizon. There was absolutely NO customer service tonight. Verizon guy made it clear Verizon does not care about me. By the way, there was another woman who at this point had come up to the store and after talking to me this guys continued on talking to her about her phone and her phone issue. He had time for that. I will NEVER come back to this location and whether I stay with Verizon (thank goodness I don't have a contract) is yet to be seen. UPDATED NEXT MORNING: I woke up and all my contacts have been transferred into my phone, all the way to Z. I did nothing. Verizon must have read my review because they sure were NOT there last night. Still though, the Verizon guy last night was TOTALLY INAPPROPRIATE, BAD customer service and will NOT return to that particular Verizon store. Oh, unless I have to go their to return the phone case I bought for $32 which I found on Amazon last night for $5. read more

Jeremy, at this location is one of the kindest most helpful young man I've ever worked with. I am elderly and there's no words to express how grateful I was to him for his kindness helping me set up a new phone. He was extremely intelligent and very patient! He is truly One in a million! The last time I changed phones at another location and it was a nightmare, so I know this experience was a direct result of Jeremy's incredible people skills! I very much appreciate Jeremy! read more

OMG! What a nightmare! It's easier and less time consuming to buy a car. I don't like to shoot the messenger but not only was our sales person completely inept, she was condescending and pretentious. I went in knowing which phone I wanted and did my research and ended up upgrading my phone which was my intent all along, but she didn't even ask me what color I wanted before she rang it up. When I said it was the wrong color, she told me it only came in black. I had to tell her that it was not true and that even their floor model was blue which is what I wanted. We went round and round and round when she finally told me her Manager told her it would be a $20 re-stocking fee to get the blue one. I just about flipped. A $20 re-stocking fee for a phone I haven't even seen or touched yet??? Also, the phone I bought came with 256GB micro SD card as a promotion .... and what-do-ya-know, they new nothing about that offer or how to honor it even with the print-out I brought in to show them. Then, to make matters worse they had a BOGO iphone offer, so before the color fiasco we had already bought into the Iphone up-sell to upgrade my son's Iphones. This was the WRONG thing to do. They did not have this new Iphone on display and we were totally mis-led about this new Iphone and it's features. Turns out this new budget Iphone features were inferior to the Iphones we already had. After a lot of fighting they finally got off the $20 re-stocking fee and figured out the micro SD card promotion, but it was like pulling teeth. I also called corporate the next morning to cancel the BOGO Iphones and without hassle they waived the $50 re-stocking fee for each phone. Be prepared with your promotional information and come armed with documentation, because you're going to need it. Also, don't buy any phones if they do not have them on display. I think all of this could have been avoided if the salesperson was properly trained. Even if she was a new employee, I could understand the mistakes, we're all human, but her attitude was absolutely horrible. Zero Stars - Salesperson and Manager Five Stars - Corporate read more