I honestly wish I could put 0 stars. I went in yesterday to meet my friend there. When he walked out, he had nothing but complaints. He said that he could transfer all his information at home for free or pay the $35 dollars for them to do it. We went back inside and I explained my problem. (My phone fell in the toilet and it'll only turn on when it's on the charger.) The worker there plugged it in, and of course, when you first plug a dead phone in, it won't show you your main screen as if it were on. He said it wouldn't turn on. I told him 3 or 4 times that you have to turn it on and it'll stay on. I also explained that sometimes it'll turn off when it's on the charger and turned on. So, it'd turn on and work, he'd walk away never seeing that it turned on, then when he returned, it had already shut off. Again, he wouldn't believe me that it'd turn on. I kept explaining it to him. Whenever he'd give me the "it's not working" look, I'd insist and tell him, trust me it turns on I text and call on it still when it's on the charger and it WILL restart and turn off even on the charger, it has done that since I first got the phone in 2009. He finally believed me after 20 minutes and he was able to put the Backup Assistant on it. My friend and I explained that he had just gotten the iPhone 4 and wanted to switch all the stuff from his Droid 2 to the iPhone and that I want to transfer all the stuff from my phone to the Droid 2. The same worker (who I think was the general manager for this Verizon) told us that he just has to plug the iPhone 4 into a computer, open iTunes, and it will all transfer his information and do it on its on. Then for me, erase all the data on the Droid and start the Backup Assistant. He said that even though I was going from a normal phone to a smart phone, that it would just do it on its own. No problems. PROBLEM. We went to my friend's house. He plugged his iPhone into iTunes and it put his sister's number, making his (not home) sister have no phone and him still with the Droid as his number. We drove back to Verizon. Explained the problem to him. And he said they are "not authorized" to switch cell phone numbers and to go to their "corporate store" up in Aliso Viejo. After that, we just walked out and went back to his house and waited around an hour before leaving for the Verizon in Aliso Viejo so we could meet his mom there. Aliso Viejo couldn't change the number without his sister's phone, BUT they were a lot nicer and more helpful. The guy we worked with at Aliso Viejo (Aaron), he told us that this Verizon, the one in San Clemente, is not a REAL Verizon store and said they're not very helpful. My advice, don't go to this one. Instead, go to another one. Like the one at the Spectrum, who I've been with before with NO problems, or the one in Aliso Viejo, who I've NEVER had problems with. :) read more

I'm usually not one to make reviews, but I just really had to take the time to share about how great this Verizon store is. I have been to many Verizon stores, but none of them have match the greatness of this store . This Verizon store is the type of store that will not automatically try to sell you something when you come in with a phone issue. They will take the time to try and fix your phone. I have been coming here for many of my phone issues and they help me with a smile every time. No questions asked. Well today I decided to come in for an upgrade. The store Mgr. Mark walked me through all of the devices and helped me pick the best one based on how I use my phone. He even helped me save some money on my bill to offset much of the cost on my new phone. Mark went over every detail on paper for me. Hands down I would recommend this store to any that is looking for an honest enjoyable experience thanks Mark. read more

I walked in to the Verizon store and met Mark. I had already decided I was leaving AT&T and wanted to discuss other options other than another iPhone. Not too long after with lots of questions, I decided on a plan and the Google pixel 3. I was hesitant to try and finally leave the iPhone world but Mark assured me I'd have no problems transferring my apps and phone book right there in the store. He was knowledgeable about androids owning one himself, and put me at ease about the transition. I'm very pleased with the phone and have walked in un announced several times to ask questions and recently transfer my music over to the new phone because I couldn't figure it out. Great guy, very helpful and patient, something you need when you make the jump to a different brand of phone. Thanks Mark, I'll spread the word!!! James Baldwin read more

This shop is local to me (the nearest corp store is a ways up the 5 fwy in Laguna Niguel). &, my experience with VZW corp stores equates well with my experience at the DMV, so no joy there. Anyway, I'm a true fan of the carrier & my device (S3) but am hard on my phones, so they frequently need care. Having fractured my unbreakable case today & losing the ability to charge the phone in the process, I stopped in on my way to Trader Joe's. Marcus, a long time San Clementian, hooked me up with a new unbreakable case, at a 33% discount from retail, & gave me a tip to fix the charging issue for free. No drive to Laguna Niguel, no DMV experience, no repair down time (it's my only phone), no insurance $50 deductible, &etc. So 5 Big Stars for Marcus & a great reminder to support local business when you can. Cheers! read more

Listen there are lots of Verizon stores, but very few give the full red carpet experience. This place realizes that with all the online shopping you to have to give the customer a reason to shop in the store. Mark the store manager and his crew make the process of getting a new phone easy. The staff is friendly, knowledgeable and honest. They will make sure all of your important information is transferred. They take the time to sit down with you and go over every feature on the new phone. These guys have lots of patience. I picked up a new galaxy s10 and a tab. The experience was great. I am amazed at the patience that this team has. So in my opinion this store is top notch. Check them out and ask for Mark read more

I had an amazing experience! Ashley and nick were very knowledgeable and Ashley was able to find me additional discounting on both my monthly plan and the phone I was looking to purchase. She made me feel comfortable with the depth of her knowledge on both the contract side of things and manipulation of the phones and data. I spent a couple hours trying to ensure my old phone transferred all its data over to the new phone and didn't get turned in with any of my personal information. Every time we got hung up Ashley knew exactly what to do. I've had my fair share of poor customer experiences at other Verizons and will go out of my way to come back to customer service as exceptional as this location. read more

Was looking for a New plan for my neighbor who is not so tech savvy , So I called AT&T and check out their personal plans which honestly the guy sounded like he didn't care whatsoever. The personal plan was $55 from AT&T. I called up the nearest Verizon store to me and Sina picked up, not only was he extremely helpful but also doing everything he could for both my business plan and my neighbors personal plan. I usually never write reviews but Sina is just on another level with his customer service, he goes above and beyond to help. p.s. between AT&T and Verizon for personal plans Verizon is your best bet. $60 for a personal plan 5gb data? Better deal than AT&T and better service. read more

Had a terrible experience with Zachary M. at this location. He added unauthorized charges to my account, like phone insurance, and was dismissive and condescending when I brought it up. What really bothered me was how he treated my mom, who is Latina. She asked for clarification on charges, and instead of respectfully explaining, he attempted speaking Spanish and told me to translate. It felt offensive, patronizing, and completely inappropriate. To top it off, he was on the phone with customer support and kept using profanity. This behavior was unprofessional, disrespectful, and racially insensitive. It's not what I expect from a company like Verizon. read more

This is my go to Verizon store. Every time I come here the store is clean and the staff is friendly, patient, and helpful. They will go over every detail with you to find what the best options are. Today they saved me some money on my bill and taught me some new tips on my device. Coming in here soon to upgrade my phone. It's the only store I trust. The store manager Mark is awesome. I recommend this store to anyone looking for A store that won't take advantage of you. Thanks Mark I love this store. Come in and they will take a look at your account and let you know if you are paying too much. They will discuss every option to save you some money. read more

This store was the most easy going experience ever! Andrew & Dean answered all my questions with enthusiasm and happiness. They were very kind and helped me update my phone and account. I ended up getting a new tablet for me and the kids. I love this Verizon and I recommend everyone to go to this location. Thanks guys! I also am coming back whenever I need help because I know they do it best. And, I really loved talking to them because they are intelligent and very bright kids. If I need any customer service I suggest going to this store! Great great great I've been helped so ,much and I love it! read more

Had a great experience at the Verizon off De Los Mares. Learned a lot about my phone and account. Mark helped me revise my plan to better fit my needs as well as save me money. Very friendly and professional service from both Dean and Mark. They helped me with setting up a new phone after losing mine and helped me to learn to use the phone before I left. Also learned about liquid glass screen protectors and the benefits of having it on your phone. Highly recommend this store for any questions regarding your Verizon needs and account. Will be coming back in the future! read more

This Verizon Wireless store is a complete scam. They aggressively pressure you into spending over $300 on accessories just to upgrade your phone, including a fake setup fee disguised within that amount. If you refuse, they outright deny you the upgrade, which is outrageous. It's clear they prioritize profit over customer service. I urge everyone to steer clear of this dishonest store and report them to the Better Business Bureau. For a better experience, go to the corporate Verizon Wireless store in Laguna Niguel--avoid this San Clemente location at all costs. read more

Just wanted to share my experience at the store. This is my first review, but I felt compelled to share me visit at this Verizon store. I came to this store to upgrade my phone . The staff is always polite, patient and informative. Dean helped me. He was great. The store Manager Mark is awesome as well. This is my go to store, because I know that I will not be swindled like other stores. It is full service at this store they will help you the whole way through getting a new phone. Come see Dean and Mark they will provide you with that wow experience. read more

By far the best experience I've had when purchasing a new phone. I was previously with sprint and tired of having no service in my own office. I went into this store and worked with Allen McAnlis who went above and beyond my expectations! He walked me through various pricing plans and was very considerate of my needs as a consumer. I signed up with Verizon that day and haven't had any regrets since. Thank you Allen for all your help! I will definitely recommend you and your services to anyone I know looking to get a new phone. read more

My phone broke durring work and i rushed over to this store before they closed to see what my options were to solve my problem. Mark was very helpful and informative. A man named Benny was with him on the clock and they were both willing to stay after close with me while my old phone transfered to the new one. Even after it finished I still had a few questions and Mark had no problem helping me until I was all set to go. I appreciate the customer service, five stars guys! read more

I came to this store a month again and the store manager mark helped me out. I made the jump from a flip phone into a smart phone. It has been different for me learning the new phone. It has been great having Mark walk me through all the features of my phone. I have been in every single day since I got my phone and mark helps me with all my questions. What a great store. Full service store. They have no problem helping with your new phone. Would recommend to anybody. read more

I absolutely love this store and their service! Mark was amazing as he spent time with me and explained my options in upgrading my phone, my trade-in and on top of all that he sold me on the concept of a "jet pack Mi-fi" which has saved me tons of money on internet expenses. I came back in with a few minor issues with my screen saver and he helped fix that and helped me suggest some other fixes regarding my jet pack. I highly recommend this store!! read more

This is my go-to store for any and all of my cellphone needs. John is always extremely helpful and resourceful to handle any issue that I have. Everytime I walk in I am greeted with a smile and know that my issue will be solved with professionalism. I would recommend them to anyone and everyone who is looking for continued high quality service. Thanks for all the help fellas! I am sure I will be back in soon!! read more

I want to compliment Mark, Andrew, and Dean at the Verizon store at 638 Camino De Los Mares for always being nice and very helpful when someone took my phone. They have been helping for way over a month with my new samsung phone. It is better than my apple phone now that I am learning about it. The service is great and they are a caring bunch. I agree that this stores service is superior to any around. read more