Verizon makes customer service as painful as possible! Long wait times employees with bad attitudes because the customers are always unsatisfied because of all the unreasonable policies that Verizon has in place to get as much money out of average Jo with as little expense to them as possible. I mean if they don't maximize profit at the customer expense then they may go out of business right??!!!! read more

Service agent took it upon himself to add device protection and a data plan including disney+ without asking me at all. Verizon will never let you order online so you can go get scammed in person. read more

Don't come here. Better yet don't have verizon as your provider. Their whole system from top to bottom is geared to say no. Carrier Pigeons would be better! read more

Idk who is worse... The "manager" Daniel or his pregnant homegirl who couldn't be bothered to look up from her phone when she told me to "just ask the manager over there" when I was asking if my screen protector was defective or not. We literally sat on the phone with customer service for over an hour while all of the people "working" stood around and talked to each other with the whole store packed with people waiting and/or on the phone with customer service. There is no wonder this store is run so poorly with management skills like Daniels. This store needs some serious help and more training in customer service. Ridiculous. read more

Verizon - Literally just standing around telling people to call customer service and being rude... - Mobile Phones Near Me - San Diego, California

I've never dealt with such horrible customer service. Business customer over 15+ years. The level of incompetence and lack of wanting to help or move somewhat quickly is insane. Waiting for 1.5 hours before the mouth breather at the front checking people in realized he didn't check me in properly. Girl helping customers in front of me literally talking about her favorite marvel and Disney characters as she takes 30 min to check someone out. Robots need to replace this process fast. read more

This store / employees are horrible. They will straight lie to your face. I was there with a family member with a broken screen on a phone. They just seemed annoyed by our presence. At first it was we don't fix phones, go to the IBreak-YouFix it. Then when inquiring about getting a new phone the salesman straight up lied to our face.. There was an hour and a half wait, we put my number on the list. We never got a call back, 2 hours later we go back and the same employee was saying, he didn't have our name and number and then oh, we are next on the list. So after we were help again he said it was $200 to get a new phone, but no mention of a basically having to sign a new contract / new line at $60 a month for 24 months.. So Shady... Finally after being pegged the guy confessed that it would be around $800 since you have to buy the phone and I quote "But everyone knows this". Also we have insurance with Asurion (Verizon on the phone said don't do insurance by two different people. My mom went here a few years ago with an issue with her phone.. The volume button was all the way down, so no one could hear her. They told her that she needed a new phone (I was out of town so wasn't able to confirm this until later)... Stay away! Verizon may have the best network, but they are expensive and the customer service is horrible. (Why I am a former Verizon customer!) read more

Been here waiting after I checked in, waiting for 2 hours!! and they're literally helping people that are JUST walking in. Get your **** together seriously. read more

I came here after several hours of trying to clear up a transaction via the phone so the one star removed is for that. Phone support gets a zero from me. Thankfully, Benito was here today to help clear up my issue. I was able to get a great phone plan, the new phone I wanted, and all my updates were busy downloading as I left the business. Thanks so much for clearing this up! Now just quit offshoring your support so I can call in and speak to someone who has decent communication skills. read more

This is second and definitely the last time I will step foot in this store. My first experience was a few weeks ago. I was told by Verizon customer service online to come into this store and they would honor my 2 year Verizon contract deal and give me a new iPhone honoring the upgrade deal. WRONG. I went into the store, had to wait about 45 minutes to talk to someone and explained that a special note was on my account to honor the upgrade deal. They said that there was no note on my account and that they couldn't help me. They didn't even make an effort to correct the wrong or Express concern that I was lied to by someone from their organization Today, I had to go back into this store to return a Christmas present that didn't work with my iPhone. I had to wait 25 minutes just to make a return! When I finally had someone help me, I was told that I wasn't able to get money back for the device, only store credit for a store that I never want to return to. At least my grandma got $80 back on her card and I can say that I'll never have to come back this place again. Terrible service and a horrible way to get customers helped quickly. read more

I went in to upgrade my phone, I went to pay for auxiliary items which came to $127. The knucklehead helping me charged my debit card twice. Once we realized what happened, he said that he would put a credit through and it would take 3 to 7 days to go back into my account. A month later, I'm still waiting. I called Verizon 611 and they couldn't find either charge, my bank statement showed both and I was debited for both charges. Needless to say Verizon customer service was useless. I resorted to take it up with my bank. Been with Verizon for about 15 years. Seemed to have good cell coverage but horrible customer service. (It's never been good). Thinking now other providers have caught up on coverage and customer service can't be any worse. Time to switch. read more

My daughter and I we helped my Morton who took great care of us after we tried at the Hillcrest store and online and got no where. She had a prepaid plan and wanted to switch to my monthly plan. Easy right? Not until Morton helped us. He was quick courteous and professional. Cute too! read more

My husband was having troubles with his phone and on a whim decided to stop in and see if anyone at the store had any recommendations. Once through the door, the salesman (I WISH I had gotten his name) informed us that the store id for sales only and handed my husband a number to call for tech help. Ok fine. Well a week later, there was suddenly a charge for an additional line and a hotspot set up on my husbands account FROM THIS STORE. We never even asked about anything like this, let alone requested it to be added to our account. SHADY SHADY business practices here. I have been with Verizon for over 15 years and if this is how their store and employees are going to act, I will find someone new. STAY AWAY, SHAAAAAAAADY. read more

Worst customer experience ever. I've been a customer for over 15 years and never had such a terrible experience with an iPad sale issue.

Adam was amazing. He was very knowledgeable and provided excellent customer service. He answered all our questions. I am happy with my new phone. Please visit this store and give them a chance to earn your business. read more

So disappointing. Why is no stars not an option? After spending 2k to replace my iPhone and purchase a new iPad Pro I was treated horribly by the most foul excuse of a "Manager". I was sold an incompatible accessory (ipencil) to go with my iPad Pro. I wasn't able to use my iPad for its intended purpose for two days. When I was finally able to go in to exchange it for the correct iPencil (2nd generation) the Manager was beyond insulting. He at one point accused me of recording him. I want to make it perfectly clear that I most certainly was not, which I quickly proved to him. Did I get an apology after his false and incendiary accusation? Nope. Just more inappropriate behavior. It's called humility and ethics, he should try it sometime. Thankfully, Customer Service made it right when I called after leaving, but whoa! Wouldn't wish that experience on anyone. Avoid this store if at all possible. If that's the example of the kind of behavior that is to be anticipated, it's safe to say I will never again return. Except to get the correct accessory and that is Just to prove a point. The phone rep did nothing he couldn't have. Waste of my time, but I will recant my experience to EVERYONE I know and meet. The Manager should set the example and it is a customer oriented industry. Clearly that's not something he understands. Disgusting. -Hi Verizon, thanks for the response. Sorry to hear you are "hurt" but what is your corrective plan of action? As in, how are you backing up your apology? This thing is filled with horrific reviews, that far outweigh the good. So? Otherwise, your lip service is equally as to offensive. read more

Pretty ticked off that every time I go into the store I'm sold a bunch of shit I don't want or need to "reduce my bill" only to have it double the next month. I now owe Verizon $997 and I only have an iPhone, Apple Watch, and gizmo for my kid. I have always loved Verizon, but I seriously can not afford it anymore. Especially with this new pandemic and being out of work. Please tell me how my "supposed to be" $125 bill id averaged at $300 now..... read more

This is a fast moving and friendly Verizon. I went in today to get a new iPhone 13. I had pre-ordered on line with an in store pick up. I expected hours of waiting and setting up of my phone. Instead I was in and out in less than 45 minutes. Michael helped me step by step with set up and erasure and made everything so easy for me. This has been and will continue to be my go to Verizon store. read more

I wish I could give this store zero stars. If you have the pleasure of being helped by TERRY you should turn around and walk out, even wait another hour and a half for a different customer service representative. My partner was buying a new phone and I had met up with him towards the end. Terry wasn't the friendliest, but that was fine at the time. Terry had just been in an argument with a customer prior to my partner sitting down. It is understandable that they may have been in a mood. When it got to the point of accessories, I had asked Terry if they had any bundles, because I'm a sucker for deal and thought I would be nice and purchase my partner accessories for his new phone. Terry went on to tell us how if you buy 3 accessories you would get 30% off, so he could buy a case and screen protector. Terry then told us you NEED to buy a new wall adaptor, because the new iPhone has a usb-c adaptor instead of usb. Yes, I knew this. I have plenty of apply products with the new usb-c. which means I also know that you can use any old charger that still has the usb cord. I explained this to my partner and Terry went on to say no, you cant use any other charger. We went back and forth once or twice when Terry looks at my partner and says with major attitude, "I'm sorry, am I talking to you, or her". After this he acted as if I did not exist. He went to grab the phone and came back. Once he came back he took the liberty of helping one of his colleagues instead of my partner. Maybe I should have asked him who he was helping with an attitude? He tried to sell my partner on extra protection, which he declined. Come to find out when we got home that he added the extra protection on. And as it turns out, you CAN use any old lightning usb charger with the new iPhone. I understand the usb-c is stronger and faster, but it is not a requirement. Moral of the story: Stay far away from this place. You're better off doing it all online. read more

This store is absolutely the worst. Kat is 100% used car salesperson. New phone 18 months ago and sapphire screen protector at $70. When it crack 8 months ago, took it in as Zagg has lifetime warranty. When sales person couldn't get the new one on without bubbles, took it in the back as "they have tools for this". Left with what I thought was a new Zagg protector. When it seemed to scratch prematurely, I decided to remove it. Low and behold, the screen protector that was on there was a piece of crap plastic cover (probably $1.99). Forward to today. I take it in to explain the situation and the offered to replace it, but I had to pay the $10.78 difference in the recent price. So essentially, they stole my screen protector and replaced it with crap. I insisted that I should not have to pay for a product they took from me. At this point it's the manager Judith conforming they can't help me.......you're kidding right. What happened was well documented and should have been made right. Judith's resolution was to call Verizon. So I did and guess what, even thought they he'd a Zagg protector in the store, Verizon didn't have any, so will be sending me 2 Verizon brand protectors (oh boy, how good can THEY be). They should have made the store send me the Zagg they have. I never imagined I would need to look at Yelp for Verizon, but the number of 1 stars says it all. From now on I go straight to the Apple store. read more

Verizon should probably teach their employees that scolding or threatening to tattle on a customer is not a good tactic to make said customer want to ever come back again. We went in today to upgrade my husband's phone. We were greeted when we walked in, but when he said we were just looking, we were left alone. The store is clean and bright, but that's about all it has going for it. Most of the phones were D-E-D dead. How are you supposed to check out phones if you can't turn the damn thing on? Oh, but every single Apple product was turned on, had full power and was fully functioning. Once my husband decided he'd just go for it already, he got his name on the wait list. It wasn't terrible, that wait, but when the sales associate finally approached us, things quickly went to the pisser. He told her what he wanted. She, of course, tried to upsell to the accessories bundle. Hubs politely declined. She asks if he's already got a case and screen protector, and he told her that he was planning on buying them online. She started to lecture that he was going to need a case to keep the phone safe, to which he basically replied, yeah - that's why I'm ordering one online. She then moved on to his apparently idiotic decision to not buy a screen protector from them. He told her he wanted the wet-apply skin, to which she replied, "I've never heard of that." And you call yourself a device "rockstar"? Okay. Sure. She went to the back to get my husband's phone, and took us over to a wall. "While I get your phone, here are some accessories to check out, just in case you change your mind." The wall was full of iPhone accessories. My husband was buying an S4. *Sigh* When she finally came back out with the phone, her attitude had significantly changed. She had become, for lack of a nicer term, bi-hi-hi-hitchy! Snotty and snippy and angry, and it was SO unappreciated. Come on, Dani - we canNOT be the first people to have said "no" to one of your attempted upsells! What's with the attitude? Did we blow your quota for the day? Did you personally make and package the accessories? Did we hurt your feelings? She went from bitchy to scoldy (and yes, that's totally a word in my world) by telling my husband that the wet-apply screen protector (which she'd previously claimed to have never even heard of) would void the warranty on the phone. THEN she told him that she was going to put a note in our account page, to the fact that he was going to be using a wet-apply skin. Ooo, I'm SO scared! SERIOUSLY, lady? You're threatening to TATTLE on us to...who? Verizon? Samsung? Are they going to come and kick dirt into our faces while we sit and play with the other Verizon customers in the sandbox? This was a horrible experience, and I'm glad that we won't have to go back for a long, long time. To be treated like we're imbeciles, to have the threat of a good, long tattle hanging over our heads, and then to be talked to like we've never even held a cell phone before is just too much. Verizon needs to work on their in-store employees. It's unacceptable. Oh, and speaking of unacceptable. She told us we'd get paperwork for the rebate e-mailed to us. But, she marked our purchase as "rebate not applicable." So, you know - thirty more minutes of our lives wasted calling Verizon to get it cleared up (and thank God the phone support and the manager they spoke to were competent and friendly). read more

The key to the service here is apparently an appointment. I needed to free up some room on my phone to update the ever important Uber app and I couldn't figure out how to delete stuff to give me the space to accomplish that. Frustrating. I made an appointment. Arrived a little early and they took me right away and fixed my problem. All in about 5 minutes. AWESOME. read more

I was on the road and needed a car charger for my cell phone because I left it at home. I popped in here and was able to get one for $19.99. Easy in/out and the employees were friendly and helpful. Return Factor - 5% read more

HORRIBLE customer service. I left with a phone that couldn't receive calls after explaining how important it was I had a working phone. Seems like these "specialists" are incompetent. Spent the next couple hours with customer support online to figure it out myself. Thank goodness T-Mobile rep was so helpful to make sure my number was ported over correctly. Save yourself the time and the headache and go to another store. read more

Lauren! One of the smartest and brilliant person I have ever worked or spoke to at Verizon wireless. For about 2 years I have been having problems sending pictures to non iPhone users . I went back and forward between Verizon wireless and Apple Store at least 15 times and I'm not exaggerating. They could not figure out what my problem was but it took Lauren less then 10 mins and my phone was fixed. It is unbelievable what I went through for the past 2 years. I went to different stores hoping I would get different results but everyone disappointed me. But Verizon wireless store in sports arena was the only store which helped me after about two years. I was willing to switch networks and my phone for this reason. If you are having problems similar to mine please go visit Lauren at sports Arena Verizon. keep up the good job Lauren , I would definitely come back to you for my Verizon wireless needs. thank you so much for your help, you have made my day. read more

Verizon - Mobile Phones Near Me - San Diego, California

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Was with Verizon for close to 20 years. Was okay paying the high monthly charges for the good coverage. They misappropriated a $400.00 I paid. Asked them to fix the mistake. 3 hours at Verizon stores over two visits. Eventually filed a complaint with the FCC. They responded then and fixed the problem. I paid up but once they received the payment they stopped responding to my requests to repair my damaged credit. I will never do business with them EVER again. read more

Worst service I've ever experienced. They told me I have to wait an hour and they'll call me when I'm ready (which I understand). So I left and they called me 30 min later saying I'm ready, I told them I'll be back in a minute (as I started walking back). Come back 1 minute later and my person started helping someone else. I then have to wait another 20 minutes. Once I start receiving help the worker decided to go on his break. IN THE MIDDLE OF HELPING ME. So then I have to wait another 20 minutes and I have to ask 3 times for him to get back off of his break and help me again. Do not come here. Rodger was zero read more

Terrible customer service. The person who was helping me was scrolling through Instagram while waiting for something on my phone to load. Like I get it, but your at work dude act like it. He also had the personality of a brick wall. And zero sense of urgency! Everyone was waiting around for at least an hour and employees kept disappearing in the back with a "manager" there, but I doubt she gives a sh*t. read more

The manager forgot to activate my wifi puck when I picked it up so I was without internet for my entire trip. Then upon my return, she told my it was my responsibility to return to the store so I could activate it. When I didn't, she had my account charged for $151. I have been on the phone for the past 8 hours trying to resolve this to no avail. Never again. read more

After spending time at the Verizon store in Liberty station where they didn't know anything at all and wasted an hour and a half of my life I went over to Verizon on sports arena, and Anthony took care of putting new Sim cards in both phones, and it took all of 10 minutes. He was just great! read more

Frank was amazing! He was so kind and helpful. We came in with a half hour left until closing and he still had such a positive attitude.

Another terrible review for this store from another annoyed customer. The wait was soooo long. Roger in particular was super rude. Told me that if I didn't want to buy a watch in a busted box that I should go to the store in mission valley. Roger maybe you should try a job not in customer service. Mariela was super sweet and should train everyone. read more

No surprise this location has such a low review rating. We drove to a store location to see why our iPhone was seemingly going haywire with data, draining within moments after purchasing more data and the dark haired woman with the title "solutions manager" wanted absolutely nothing to do with it. She wouldn't even finish hearing us out (retail management 101 just have some empathy for crying out loud). Call me old fashioned but some people don't want to call in and wait 20 minutes to speak to some robot or a rep who doesn't understand what I'm explaining because I'm not there. All she wanted us to do was call someone else. It was as simple as saying let me help you call in and get a rep on the line and we can work it out together or I'm so sorry lemme see what our team can do do you want the number. She was older then me and even I know that customer service should not be like this. V unfortunate because Verizon used to pride themselves on service. To end this, the issue could have easily been solved instead of insisting that we are somehow magically using the data in our sleep (smh) and dismissing our attempt to get service in store... which is her job. Update 36 minutes on hold and still no answer from Verizon customer service. Lol read more

They are very rude and won't help set up phones. They want to charge me 30$ for help. This tells me it's all about commissions for them. They have sold put. Don't go to Verizon or get a Verizon account read more

So I always have bad experiences with Verizon but this was a stand out. So I upgraded my phone and was told to bring my old phone to a Verizon store and they would send it back and waive the balance of what I owed on that phone. (It used to be called the edge up plan). So I go--they put me on a waiting list of course - they the. Hand me a padded envelope and tell me they can't print off the address label to send the phone back! I mean really--you managed to turn an easy process into multiple steps that completely alienate the customer. So much for a "frictionless"transaction. I am quitting Verizon ASAP. This store should be avoided at all costs. read more

I had a problem with my Iphone today, and the staff went above and beyond to help me resolve the issue. They explained all my options, and helped me with my insurance claim when they didn't have to- all with a smile. What a great experience- when I am ready to upgrade I will be going to this store! read more

Paying for a warranty to protect our family phones. Expensive, but worth it since these stupid things cost more than a desk top computer. Went in because my nearly new phone, but not less than 14 days new, is not working. They have another one sitting on the shelf, but no they can't give me that one. I have to wait till tomorrow by 8pm to get a replacement mailed to me. Those are "for sale" phones, not "warranty" phones. They are the exact same phone! Infuriating. read more

I want to "shout out" a very kind, very helpful employee at the Verizon store in Lafayette, Calif. today. Kirk went above the norm for me today. My Galaxy S9 had a message about an error on my SD card. He researched my cell and got it back to working order. I will be returning to the Lafayette store whenever I need further assistance. Thank you Kirk! Susan W. read more

Jose Romero worked two hours with us to solve a five month problem we had with Verizon return phone issues Verizon online chat could never solve the issue but Jose spent extra time and was extra knowledgeable and very personable and he solved our problem - he deserves a raise and a promotion we are so thankful we found Jose ...go to this store- great employees read more

Walked in and no one even looked up at us. The guy that ended up "helping" us was so rude and it was as if we were bothering him.

Judith should not be a Manager! Poor people skills. Personally I pay more to be with Verizon for good customer service but I surely didn't get it this time. read more