I had so much trouble with fees on my account. I was extremely frustrated so I made an appointment with at the store with Carlos. He listened to my issue, called his back office support and handled my situation quickly and efficiently. After days of dealing with this, it's finally done. Thanks for the great service! read more

Truthful n Better service and price than AT&T and T Mobile cute toys and honest customer Service reps no lies and helpful like their product and service read more

I would highly recommend this store. Everyone was very helpful and plans was displayed so you could easily see all of the plan details. The people knew about all the plans and were able to answer all of our questions. We compared to AT&T and we went with Verizon. read more

Kaitlin was beyond helpful in walking us through our options and finding phones that worked for us and thought of things we had forgotten in the process. She is a gem. read more

If I could leave 0 for this company I would. They lied about their "sign up deals", made me promises and basically have been the worst company that I have ever dealt with. They took my phone for a trade in promising 800. Dollars towards my "new phone" however, I have yet to see any of it and despite the promise of 45 dollars per line I have yet to receive a bill for less than 230 to 300 dollars per month. They have not come through with ANY of their promises. I am a disabled senior and they have bent me over and (fill in the blank) me. This is a WARNING this is a very unscrupulous cell phone company. They have NO deals despite what they promise. Run dont walk to any other company for your phone service or you will end up spending far more than you ever thought possible fir your next phone. This is all after they take your phone and send it away so you can not get out of their "no contract" contract. I am so stuck with no money left to change companies and my cell phone is my only connection to the outside world in case of emergency. Im left with no way out and no hope for any relief. read more

Enrique was fast and superb, great Customer Service... live they were able to help me in a timely manner, love this location because of the people. Will be be coming back to change my services from AT&T read more

Stumbled upon this new location near Santana Row and wow, I'm glad I did! Beautiful design and very friendly staff! I needed to correct some charges on my account and they went above and beyond to help my issues and took care of everything I needed. I will only go to this Verizon store in the future! read more

Verizon - Mobile Phones Near Me - San Jose, California

I placed an online order at 12pm. I went into this store at 4pm to see why it has not been marked as ready yet. The unhelpful agent told me I need to wait for the e-mail, but that it would for sure be ready by the end of the day. I come back at 5pm because I know they close at 6pm to ask what is happening. This time the same agent tells me something different, that I need to accept the terms and conditions. I did that, but for some reason it didn't work. Then the same person tells me that I actually need to cancel everything over the phone, that the store couldn't help me because they were closing soon. NOW, I have this phone marked as picked up, but I never picked up the phone because they wouldn't let me! 2 hours later on the phone with verizon, I still do not have things resolved. They really wasted my time and put me in a bad position of having to solve the issue myself. I have never wanted to switch from verizon to another carrier until this experience. I have been with them for decades, but this has left a really bad taste in my mouth and I don't know that I want to support a company that allows such incompetent person-to-person customer service. read more

My mom had upgraded our old iPhones during a promo sale , and when the phones arrived in the mail we were instructed to return them to the store. Only instructions were the old phone must be powered on and find my iPhone turned off on the old phone which I had done. I brought my phone in 2 weeks before the one month notice that we would be charged to trade in. The sales person who helped me I explained what the instruction were and showed her the paperwork I got in the mail. Somehow she went into my old phone asking for my iCloud info as we went along, turned on find my iPhone for the old device, and went to iCloud.com which I had never heard of. She put in my info again, and removed the phone from find my on this website. Somehow there was a glitch and the phone disappeared from the list, okay then it must be removed right? No the sales woman said the phone is still showing up so there's nothing she can do. Then the phone came back in through find my as removed but said , will be removed in 30 days. Still nothing she could do and told me to contact Apple cause they couldn't accept the phone now. Wtf. I didn't do anything except follow her instructions , I called Apple and Apple said the phone should never have been removed through that site and should've been removed right from find my app. Let's be clear my mom lives in Santa Cruz and visited their location and did not have this experience and was able to return her old phone easily and easily removed her old phone from find my, my mom never went through the steps that did this sales woman took me through. But now her mistake is my fault somehow and they will not honor the promotion that my mom and I already paid for.I returned to the store and explained to the sales woman and the store manager what Apple said and if there was anything they could do to avoid me getting charged and to take the phone return, and nope they said come back in 30 days and "hopefully" they can refund me back for the promotion. Manager also offered no resolutions for the issue. Horrible customer service and just a horrible stressful experience, that doesn't feel it's my fault for her mistake. read more

I went in to upgrade my phone... walked in at 545pm... was told they could not help me bcuz they closed in 15 min. So much for going the extra mile for the customer... or maybe the lazy entitled employees didn't want to stay the extra few minutes to help a customer... maybe they should change their hours to "if we have enough time to help you" read more

The best experience at a phone store hands down. Sal is amazing! He is helpful as can be and just super nice and cool. He deserves a promotion! Solved my phone problems and I brought my mom and then he helped her too. Go to this Verizon and you won't regret it! read more

This store has provided me with one of the best experiences I have ever had when dealing with a cell provider. They spent several hours helping me get my number ported over from the treacherous AT&T. Salvador was a great help and I will be going to this location when I'm ready to upgrade my device. Strongly recommend this location. read more

I had excellent experience to upgrade phones for my wife and myself. In the afternoon there was no wait. Carlos, specialist, was very competent , patient, and helpful. He spent almost an hour and half to find the best deal. The deal he found even surprised him. Instead of $14/mth, I wound up paying less than five/mth. He had trouble closing the deal on the web; so he suggested to call an 800 # and assure us that they will be able to help and the complete the deal. He even have us his direct cell#. Due to his thoroughness, I was able to get everything completed on the phone within 20mins after I returned home. read more

Walked into the store and waited as the staff were helping others. Was promptly ignored as a customer who walked in after me was greeted and assisted by a staff member who had seen and ignored me. The lack of a queue combined with a less than attentive staff will have me shopping elsewhere. read more

I upgraded my phone a few weeks back at a different location and the specialist there failed to inform me about the trade in deal that was available. I went to another location to try and secure a credit and was told I had to go back to the original location of purchase. Now I came here and Carlos quickly assisted me and was knowledgeable and great to work with. Highly recommend this location. read more

Came in and bought a phone not long ago at this location. The sales rep was extremely patient, helpful and just took his time to help me find what I needed. I went in with a old phone and went out with a brand new Galaxy s22. I've been a Verizon customer for years and overall I'm am happy with their service. read more

I needed my new phone set up. Jason gave us exceptional service in every way. He was knowledgeable and efficient. I will request him if I need help again. read more

A brand new store, well stocked and superior in service; what more can anyone ask for? Efficiency! This store got them all! I called ahead to check stocks and was helped by the store manager Martha, she assisted me, put the products aside and as soon as I arrived was approached with the sales rep Katelin who knows exactly what plan works best for my needs. Within 30 minutes activated my phones and had another rep Kim flawlessly covered my two new phones with screen covers! Definitely will recommend them for anyone that needs a new service or new phone! read more

Do not open the phone line at this store They charged for service fees $200 They changed $40 activation for each phone Go to another store they never charge for service fees Very bad service, that's reason why they didn't have customers read more

Sal is AMAZING! I found out he left the Milpitas store so I followed him to this store. He is patient and walks through all the phones features! read more

Just got told, after being "helped" for almost an hour, that I could not EXCHANGE a faulty device that was still under warranty. They wanted to return and have me rebuy. The issue: I would need to pay an additional $30 in tax since the item was not originally purchased in this county. I believe they wanted to do it that way since today is the last day of the year and it would help their bottom line to show that they sold another product. Needless to say, I took my faulty product and left. The manager did apologize that he wasn't able to help me. So I called him out on that and told him it's under warranty and if he really wanted to help me he would just exchange it. read more

Today, my Alcatel flip phone would not connect. Out of range it said. Took it to Sunnyvale Verizon, and he would not even look at it. It's about 2 months old. Told me nothing he could do. Buy a new phone. Went to Stevens Creek, and the super customer dude there fixed it in 2 minutes, by resetting it. Love this guy. read more

I was there yesterday getting a phone upgrade. A gentleman named Salvador helped me. He was very informative and attentive and walked me through each step of the process. Then when my phone ended up too large for my current car holder he recommended another car holder. Then when i was trying to put it together outside in my car having difficulties a couple of the ladies who also worked inside went out of their way to help me figure it out even when they were already done with their shifts. The experience I had there was highly satisfactory and i would definitely return if needed. read more

Kaitlin was superb. She dealt with my difficult situation setting up a new Apple Watch with grace and never seemed flustered and smiled through our. Give her a raise so you can keep great workers like Kaitlin read more

Came to this Verizon store my 1st time here .Enrique came up to help me with my new phone. He was friendly n very helpful n got my phone working within 30 minutes. Very knowledgeable with good troubleshooting skills. Highly recommended. read more

Our visit today was very pleasant. Roman Betanco adjusted our account with the veterans discount. He also explained to us the car finder. He was friendly and we were out in good time. Good customer service. Eleanor read more

Salvador assisted me transition from Sprint to a brand new iPhone on the Verizon network (while keeping my old number). He was very patient in answering my questions. I could tell that he was not trying to "up-sell" me and just wanted me to be happy with my purchase. Even after the purchase I came back and he helped me upload all my contacts and apps seamlessly. He even spoke Spanish! The next time I need anything cell phone related I hope he is available. read more

No customers but four salesman standing there doing nothing. I had an issue with my order. It came to a point where I had to call Verizon myself from the store because they didn't know how to cancel an order. If I knew they were not able to help me, what is the point of having Verizon store? Since you could have called Verizon customer care from your house instead of driving up all the way to the store. read more

Salvador is super. He worked with us to transfer 5 lines in different cities smoothly!

Verizon Staff and Store A++++ Enrique Pete & Sarbjit gave us excellent Customer Service and Options on of New IPhone X Max and for our Business. They were very knowledgeable and efficient. I highly recommend this Verizon location. We were visiting from Salinas. I will definitely come back there for all my Verizon needs. Thank You Albert & Sylvia Lopez read more

Salvador is amazing! I called the store and set up an appointment with him. He made sure I got the best deal and converted my personal account into a business account. When I arrived to the store he had everything ready for me. His coworkers Kevin and Carlos also assisted and they were just as amazing. I recommend this location!!! read more

We visited this store a few weeks ago and we could not have been happier. Enrique Medellin helped switch 4 phone lines over from ATT. He was so knowledgeable, patient and expedited the whole process. We highly recommend this location and Enrique, especially!! You will not be disappointed! read more

Sarbjit was extraordinarily friendly and informative. I didn't end up buying anything today but Sarbjit took the time to explain several phone upgrade options to me and the different prices involved. read more

I'm from out of town and felt I had a major problem with Verizon service started in another state. Enrique Medellin was one of the best people facing service reps I've encountered there's in years. He not only had the phone service working but went the extra mile and assisted in downloading all my data using their WiFi. I watched and heard other customers being served the time I was in there and each of the sales reps were all the same; GREAT!! read more

I purchased an iPhone XR and the sales rep couldn't get the "e-sim" to work. Finally, I had to ask the sales rep to call technical support, which he eventually did. He still couldn't get the e-sim to work, I involved the manager who was not helpful. The manager explained that he [the manager] was busy doing paperwork in the back and the manager left. I asked for the manager and he returned. In all, I waited over 3 hours. I asked for a refund, the manager said that would be fine and the sales rep began working on it. The manager disappeared again. After the sales rep processed the refund, the sales rep let me know I would be charged a $50 restocking fee. I couldn't believe it. I asked the manager why I was being charged a restocking fee and he said it was because they "couldn't the sell the phone as new anymore" and "it was now used." I said, but the phone never worked and I never used it. The manager said there was nothing he could do about it. The sales rep said it was my fault since I asked for a refund, but I had waited over 3 hours and I didn't have anymore time to wait. Awful experience. Massive customer service training needed at this location for both the sales rep and the store manager. read more

I had such a great experience at Verizon.Salvador is amazing. So patient, friendly, professional, knowledgeable, and went out if his way for us. I came from Tmobile where the customer service and inventory sucked. But Salvador made the switch effortless and so worth the switch! read more

I ordered a tablet from Verizon and they used UPS to deliver the product and, UPS failed horribly. So I went to the Verizon store on Stevens Blvd and was greeted by Sal Barron. I explained the problem and he advised me on what to do and assured me that once I got the tablet I could come back to the store he would help me set it up. Thanks to Sal I was able to pickup the tablet at the store he works in and he helped me set it up. UPS is still sticking notes on my door stating that they tried to deliver the tablet. read more