Best experience yet...excellent customer service from Vince. he was friendly, helpful & accommodating. I was there 2 1/2hours and he helped me from beginning to end. He gladly AND with a smile stayed after the store closed to complete my requests. I was frustrated with verizon at first but Kam made it better, I got some free tablets outta the deal. This stores customer service has definitely improved! yay me! yay them! read more

Verizon - gotta Note 4 for g. bad news- I have enough $ left for a drink. fml lhl smh rme good news- they were givn away tablets, I got 3! - Mobile Phones Near Me - San Jose, California

The new Visible plan by Verizon is $30 per month for the same service from Verizon. However, "they" came up with a new number for the Visible Plan. But, to change that number, back to the number I had with Verizon, has a wait time of 42 or more people, right now. And, it took forever to be taken care of by a person before, who had more than just a few questions to ask, even though I had Verizon for years. That given phone number still exists on Visible, after I have tried more times than I can count now. read more

Waited 20 minutes for an appointment just to tell me that I could not upgrade my phone Even tho I have an upgrade available. Waiting 20 minutes in an empty store didn't start off my visit in a good light. Especially when all the workers are standing around talking to each other. Then I was told I couldn't upgrade my phone at the time, even tho I have a 2 year contract that is up. This experience really makes me question why I use Verizon! read more

Verizon - Mobile Phones Near Me - San Jose, California

I have been a happy Verizon customer for nearly ten years. Until my most recent purchase. I had a two week road trip planned, and I needed a bluetooth device. Upon arriving at the store, the salesperson brought me a $180 set of ear buds, Jabra 75t. I decided to try them out. I was not given a receipt, due to covid, and I did not think about it at the time. During my two-week road trip, I attempted to use the ear buds, which were faulty. I initially set them up at home before I left. The left one stopped working. I could only listen to music through the right one. Phone conversations were impossible, as I was unable to turn up the volume. I called Verizon tech support three times during my road trip. I mentioned to everyone who I spoke with that I was on a two-week road trip. No one ever told me the return policy was 14 days. I finally gave up on the ear buds. The left one kept cutting out. I was never able to have a phone conversation using them because the volume was so low. Tech support did nothing to fix my issues. I said when I returned from my road trip I would return them. The day after I got back, I returned to the store. First, the employee who meet me at the door said that Verizon was unable to find my receipt. I told him exactly what date I bought the ear buds, hoping that would help find my receipt. Nope. But now he was able to tell me that since it was 15 days since the date of purchase, I was out of luck. I was shocked! The shoddy, low-quality Jabra product that I spent nearly $200 on, was unable to be returned. I tried calling customer support through Verizon. There were records of all my calls to tech support for the useless Jabra product. No one would help. I am so disappointed in the lack of support and lack of understand and empathy that Verizon so callously shower door a customer who has been loyal for nearly ten years. I will never buy any product from Verizon that I can buy elsewhere. And as far as the Jabra 75t ear buds, don't buy them! What a crappy product. Now I have to go through the manufacturer's one-year warranty, which had taken me so many emails back and forth, to solve what should have been a simple problem. No one told me the return policy was 14 days. If Verizon is not going to hand out receipts, they should at least make their customers aware of the return policy. Verizon, you just lost a great customer. I'm sorry I ever had faith in you as a company. You do not take care of your customers. read more

Update .. I added an extra 2 stars because I was feeling bad since the sales representative was really nice and friendly , but I still think that knowing the correct information could have saved me the hassles. When I used to work for AT&T (Cingular) , if I wasn't sure about something 100% , I would always ask my manager for clarification because I wanted to avoid misleading a customer . It's better to under-promise and over-deliver. First review .. 1star They just tell you whatever , but don't actually know the facts. I was told if I pre-order a phone it would come in 2 days ... Try 6 , if I knew this I would have just walked in and bought a phone on the day the phone came out . Also , will it be dropped off on my doorstep , I asked ? Their answer was yes , but the reality is I have to sign for it . This just gives me another inconvenience of having to go to wherever the FedEx package is dropped to pick it up. I was also told if I pre-ordered I'd receive a free charging stand , but no only if you order it on the 1st day of pre-order , after doing my own research . And don't try calling the store , they leave the phone off the hook . I should have gone to the Stevens Creek store , much better customer service there and they know their facts.. Also another thing they didn't tell me was that when you are returning your old phone for a credit , you only have 5 days from the time you purchase(order) the new phone , not from the time you receive your new phone in the mail. So , yes they ended up charging my account because they didn't get my old device in the 5 days time . And yes that was because I was using my old phone until my new one was delivered , which took exactly 5 days to receive (plus one , because I had to wait till following day to pick it up at FedEx), which I was told it would be sent in 2 days. read more

Came here on two occasions to port my old number to my new verizon account. My girlfriend warned me that dealing with verizon at verizon stores is never a good experience, so I came ready for a day of mild suffering. However, Deandre was very courteous, prompt, and professional. He went out of his way to make sure that I was taken care of and kept coming back to check up on me to see if I was having trouble. I was in and out within 30 minutes and left in a better mood. You made me excited to be a Verizon customer! read more

In December I traded in an IPhone 7 as part of deal to upgrade to IPhone 12. It was a $699.00 credit. Well after 4 months, 11 calls and hours talking with 11 different service agents, I still do not have my credit. I keep hearing, you'll see it on next months bill. Not on January's bill! Not on February's bill! Not on March's bill! And now not on April's bill. I feel like I got scammed. This is how they treat a customer of over 20 years. Don't trust any deals they offer, they'll stick you with the phone and make you pay full price. Hello AT&T read more

This store is a bit better than the rest. The manager has been there for a few years now and seems to run a pretty well-oiled machine. The people there though sales-oriented, always know the answers to my well-researched questions. Key advice: NEVER come right after work. Always come on a weekend between 10am (opening) and 11:00am. All other times you will find yourself facing 30+ minute wait times. AINT NOBODY GOT TIME FOR THAT! read more

I had a warranty on my Samsung iphone and needed to replace the phone. They sent me a replacement and would not assist me in the process. I went to Costco and they said that they would help. I am a happy camper. No more Verizon for me. Lesson I learned. Just because you have,a warranty does not mean much. Be careful on the warranty. They are worthless and a scam. read more

Came in to replace my father in laws lost iPhone. Friendly and helpful staff but we had to wait nearly an hour! The whole process took over an hour! read more

Worst place. Spent 2 hours in one day Spent 1 hour the next day and I walked out with a new phone but, they kept the SIM card that came with my new phone, the place is full of reps that couldn't handle me being frustrated with the fact they are pretty much sales people that act like they work on commission and could care less about the actual customers time, they don't know how to resolve any issue without calling the same damn number that puts you on hold for 50 Mins at a time that I coulda called myself, and they sent me out the door with no phone hooked up correctly. Thinking about switching out of Verizon completely due to sales reps Two reps that "helped" me. If either read this, you need to get a new day job, cuz you suck at resolving issues... and the short dude who clearly had a diva attitude (he rolled his eyes and everything lol) when I walked back in to get my SIM card and refused to give me the one that came with my phone that Rose tossed, should not be greeting anyone or work with the public. Thanks for nothing Verizon on Saratoga road by westgate! You are were of no value to this customer. Seems that store always has been useless in my past experience, should have avoided it in this instance. Shoulda had the phone shipped to my house since I'm doing all the work to resolve this. Sheesh! read more

Awful experience, I would add 0 stars if I could. I waisted so much time here just to get scammed

Horrible customer service. The rep refused to set up my new phone, which wound up taking me 3 hours to set up at home. He also refused to sell me a car charger for my phone, because the two they had in stock were not listed in their inventory. Expect 0 customer service from this store! Buy your phone at the Apple Store instead. read more

I had an awful experience here the other day. I had a few questions regarding new plans, and figuring out which one would work best for me, but instead I was just forced to awkwardly wait. I was in there for a total of 15 minutes before I just walked out, because not one employee walked up and greeted me. I understand if they're busy, but at least greet me. I mean tell me if the wait is 20 minutes, fine, cool, I'll browse some phones. Don't just walk right by me and ignore me. They clearly need to improve on customer service. It looks like I'll have to go to another location from now on, just to get some help. read more

Nice team, but the store engagement model is stupid. You walk in, there are likely ten people already there. Now you stand there, you are unsure what to do. Nobody takes your name. You don't know how to get in a queue. Even if you want to buy a cheap phone case it will take you as long as thirty or more minutes to get helped. Why? They have this one on one model and that is so inefficient given how few people they have on their team. No cashier just to buy something. Forget it. Just buy on Amazon. read more

Consistency + Perks = Cellular Bliss... I've been a Verizon customer since 1998 and have never once had a problem. Consistency, I think so. Enough said. 5-Star customer service from this location every time! Thank you for everything my little Verizon Representative he/she who's name must not be spoken... *hand gestures over-your-head* read more

I'm giving this horrible establishment 1-star only because Yelp requires me to give at least that. NEGATIVE STARS is the real deal here. I channel Benjamin K's sentiments in that this is the worst customer service I have ever received from Verizon. Either Verizon has lowered its standards for their workers or they are just plain hiring incompetent individuals with no regards to how these imbeciles will reflect negatively upon their brand. I have had 3 lines with Verizon for over 5 years now, and you would think that Verizon would value their customers a bit more since everyone and their mothers are joining the rest of the world with GSM. Maybe they are just plain relying on their strong CDMA infrastructure to keep customers rather than focusing on customer service to keep customers? Whatever the case, consumers have choices, so Verizon on Prospect Road--you better shape the hell up or you'll start costing VZ customers and in turn lose all of your damn jobs. SCENARIO: I have not upgraded one of my lines in over 3 years, and I saw a price for a phone on their website. Unfortunately, I was unable to complete a transaction online, so I decided to visit my friendly neighborhood Verizon store. The rep approaches me, and I explain the price I saw on the VZ website and that I would like to get the same phone. Rep: "We don't sell it for that price." Me: "The official Verizon Website quoted it at that price. Can I at least show it to you?" Rep: "I don't care what it says. It doesn't matter." Me: "Um, okay. Should someone correct that error on the website?" Rep: "I don't know." Me: "Well, I will just use this phone. I will cancel it anyway." Rep: "Ok, whatever." Greeter at Door on my way out: "Have a nice day!" Me: "Yeah, right..." You simply cannot speak to customers this way--brief sentences and statements are not what you use with customers. You are not a privately owned, independent establishment. If you don't like your job, then get a different job outside of retail, but don't take it out on ppl. The right thing to do would have been to at least look at what was quoted online and explain that it was an error--if it even was an error! Or explain that internet pricing is different than the pricing in the store and help me find an alternative. This man was so rude, abrupt and just plain disrespectful. AVOID THIS VERIZON STORE AND THEIR SUB-PAR CUSTOMER SERVICE. I hope the manager of this store reads reviews and revamps his team--you're only as good as the people who work for you. Lines are being cancelled at the end of the month--you aren't the only wireless service providers out there. read more

I don't write a lot of reviews. My only one has been when I had an absolutely amazing experience. Unfortunately, this review is the exact opposite. I came here last night for the iPhone 6, to upgrade my family's plan, and set up a hotspot for my brother. I asked the salesperson, Tuan, whether or not they had other iPhones and he said no, just the iPhone 6 128gb. I went ahead and decided to get the iPhone 6 16gb with this information. Within an hour of this activation, I asked again, and he said oh yeah I saw some back there. While I do understand that shipments come in at different times on Launch Day, it was frustrating that they charged me a $35 restocking fee when I wanted to get the 64gb instead an hour later. He could have said "You can order a new phone or wait until it comes in, but you'll have to pay a fee." With the iPhone miscommunication aside, we wanted to upgrade to the "More Everything" Plan and set up a hotspot for my brother. He said that with the purchase of the new iPhone, we could get $200 off a tablet and pay less monthly to use it as a hotspot. They only had the iPad Mini with Retina, making us shell out quite a bit of money. But we really needed a hotspot. We purchased it and after 2 hours at this store, we finally went home. That evening, I noticed that my new iPhone had the option of being a mobile hotspot. I did research and found that a feature of the "More Everything" Plan is that all the devices can be hotspots for no cost. We were extremely upset that Tuan did not inform us that our phones could be hotspots when we upgraded because we would not have purchased the iPad mini knowing that. We went back this morning, waiting a while in line again to finally be seen. We explained that we were misinformed and wanted to return the device. He tried to help us out with a different deal to cover up our frustration over having to pay all this extra money but at that point, we just wanted to get rid of the device and get our money back. Why do we need to spend more than $500 for the iPad and cellular data for it when we can pay for the plan we are paying for and have that included. We'd much prefer that. He said okay but there is a $70 restocking fee. We asked him to get the managers to get rid of that fee because we were misinformed. And they said it was untouchable. We left the store frustrated. I came home and called Verizon Wireless Customer Service and explained this whole situation to them. The woman on the phone called the store to speak with the manager about what happened. The manager told her that I had said I just want to get the 16gb phone since I didn't want to wait months for a different one (which is what I was informed of). So they couldn't forgo those fees. Fine. The store manager also said that when we had come in last night, we had wanted to upgrade our plan for more data (true) and because we heard about the $200 tablet promotion (not true). We had no intention of getting a tablet. The customer service rep said we could go back to the store because managers were there and can override the fees but since customer service was not there, they don't know what really happened. Oh but the managers said those fees were untouchable (guess that was another lie). I get that your job is to sell, but be honest. For someone whose family has been Verizon customers since 2006, this has been the worst and most disappointing customer service experience. No one wants to pay for items they don't need. Tuan and the managers may not have said this: "Oh I messed up because I didn't tell you you actually don't need this but yeah you have to pay for my mistake. I don't value you as a customer so I won't help you out by getting rid of these fees," but he might as well have because that's pretty much what happened. My family and I will not be returning to this store again. read more

I have been debating on this -- since the store is truly hit or miss. First off I would like to give a shout out to Tony, who should get 10 stars for his customer service. He was always trying to trouble shoot with me and made sure I left happy. But here's the thing, I've been with Verizon since 1995 (remember those GIANT flip phones with the antenna? Yeah ... owned it!) but I felt as if I was just turning into another nagging customer for no apparent reason. So I get a Droid limited edition R2D2 phone (as George Lucas laughs his way to the bank), and it was as if I had my own little R2D2 throwing random fits and shutting down ALL THE TIME. I'm coming in on a regular basis and Tony would make a couple of adjustments to make the phone work. Keep in mind I had to shut down the phone so much, I had to BREAK OFF the $20 case in order to remove the battery. So now I can't get another case from since all it was doing was protecting ME from removing the battery. Now I've had it, I should get an iPhone since Verizon was finally under contract with them. Nope ... somehow I was convinced that I should get a replacement phone, and R2D2 would be mailed to me and I could come in to get it activated. Well, guess what? This phone was WORSE than the first one ~ the screen would seize up, I couldn't make a phone call, couldn't send a text, couldn't even answer the darn thing and now I'm removing the battery 3 times a day. I go in on a day where I'm not PMS-ing just so I'm not a complete lunatic. Here's the breakdown of why I've been having so many problems; (as told to me by a girl who is the "device specialist") I know her name but I don't want to throw her under the bus. "Motorola is having problems with their software, and they are aware of this, so you can replace the phone again, or we can reboot it, but you are basically going to have these same problems until they fix it ..... IN ABOUT THREE MONTHS!" Wait... what?!?!?! I have been dealing with this phone and all of it's problems for almost a year and NOW this is what I'm being told? OK -- iPhone it is! Let's jut ditch R2D2 all together. "Oh, since you're switching phones, that will be a $20 upgrade fee" So I now get to pay $20 more to *upgrade*. I didn't realize that having a phone answer and receive calls was in fact an *upgrade*. I made a stink about it. They threw in an extra case to off set the $20 fee, which left me wondering why I would need one if I'm not breaking it off my phone to get to the battery. (Since there is no battery on an iPhone to remove to make a phone call) I'm building a shrine of Steve Jobs in my front entryway as you're reading this! In the end the people that tried to help me were great (Thank you Tony and Brian!) but I had to go through a year with troubleshooting, and I thought that being with them for a mere 17 years would give me a little bit more clout. The hit or miss is the customer service is not universal, which is why I would ask for Tony since I would be at the end of my rope and he would be empathetic to my needs. There have been times I have asked questions (most likely dumb) and I would get an eye roll or an "I don't know!" Well ... I don't know either ~ that's why I'm asking! So my rant is for A-OK ... since look at my wireless options. It's mediocre at best. read more

MUST READ!!! DO not go here at all. I have a droid 2 and we all know about the glitches that this phone has. I went to get my phone replaced under warranty since I've only had it for a few months and a very rude and unhelpful employee named TUAN told me that my phone was messed up. He didnt even look at it! Didnt even ask for my info or anything. This place is shady, a scam, and the poeple are greedy. I immeadeatly went to a different verizon and get my phone replaced right away that same day. Horrible place, never going back. Dont go to TUAN. read more

Do not .. I repeat DO NOT go to Verizon worker Cam! I came in on Sunday wanting to update some information on my account and to see if they had an iphone 6 available. First off. They had me wait 20 minutes after I checked in with the woman in the front. Okay fine. It was pretty busy. Finally someone came up to me in a Ray Lewis jersey. Cam. His appearance did not look professional whatsoever! Since when was it okay to work at Verizon with baggy jeans?! But my review is not on his disgusting appearance, it's on his customer service.. So moving on! He approaches me and says "I'll take you over here" and walks two steps away from the seat I was in and just looks at me. Really bro? Can't even ask "what can I help you with today?" So I tell him I wanted to update something on my account and he looks at me dumbfounded. So I ask "is that okay?" Then he finally responds and says okay. And walks to the back for a minute and comes back and says I'm good. Okay so thank god I'm done with that. Second question... I was just curious if they had the iphone 6 at this location and he sarcastically says "we have an iphone 7 if you want it?" Are you fuckin serious? Cam was rude and extremely unprofessional! I asked a simple question and wanted a simple answer. I honestly couldn't believe it. He was being sarcastic in every answer and it pissed me off more than ever. I didn't even end the conversation I just walked out of the store. I can't believe they hired this scum. Verizon, please get your employees in check or expect more bad reviews on stupid workers like Cam. Thanks NEVER GOING TO THIS LOCATION AGAIN! read more

DO NOT GO TO THIS PLACE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THEY HAVE THE WORST MANAGER CUSTOMER SERVICE!! If I could give this place no star I would. I purchased a mini notebook when I upgraded my phone, when I returned they told me that they didn't have the cash to give me back but they would request a check to be sent to me. Here it is over a month later & still no check. I called the store to find out where my check is & no one could answer my question. The guy Richard that I spoke to told me he was with a customer but would look into it & call me right back. Of course he never called back. I called back 4 hours later & asked to speak to a manger but they left me on hold. When I called back they told me again that the manager was busy with a customer. 4 calls later & the manager was still busy with a customer. Now this was all in the same day. Finally that day I was able to speak to the store manager Illius (I'm sure I spelled it wrong) Anyway, Illius told me that he he wanted to get the problem solved for me & he would take care of the problem right away but he would have to call me back later on that night. I figured I would give Illius the benefit of the doubt & wait until the next day to get the information. Again he never called. I called again & spoke to a sales person & he told me that Illius was not in he was at a Verizon class. He said that he would take my information & have another manager call me. No one called, I called back I was told the same thing. Again no one returned my phone call. I called again & I was told that they "are swamped" & they would have a manager call me back. Guess what? That's right no one called me back. I called again & was told the same thing again. Well here we are the third day. I'm actually on hold with them because I was told that the manager is with a customer. I asked the woman that answered the phone if I could have the name & number of the District Manager & all she could tell me was Lynn. I asked her to please ask her manager for the information & she said he's with a customer. I said please just ask him for the name & number. When she got back on the phone she told me that the manager said that he would call me back. Yup, i'm still sitting here waiting because they left me on hold. Guess I have to go in there and make a scene, wish me luck! read more

I never thought I would run into "managers" with such a horrible sense of courtesy and customer care. I don't know the guy's name, (Bill?) but he was called out from the back cuz apparently not just anyone at a Verizon store can answer a simple question about removing a texting plan. Short dude with a goatee came out and I thought he might not be so bad. Boy was I wrong :) He then proceeded to get on his computer, I told him what I wanted to do and he basically played games with me, over-complicating the problem which was that the account is under my mother's name, not mine. Okay I get that you have to be careful with customer information, I can respect that. But when I'm even confirming whether or not he can see other names on the account (not asking for names, just asking if he could see the names), he flips out and becomes extremely rude. For reference, I'm the name on the other number of the account and I had photo ID with me to prove it. Nope, don't care. It wasn't even what he said, it's the way he said it. Basically coming in very condescendingly, incriminating me as someone trying to steal information. Haha why yes Bill(?), as a genius Verizon wireless account hacker, my first action to benefit myself would obviously be to cancel a texting plan. You moron. Fire this person please, or at least help him with his height inferiority complex :( poor guy This experience has made me feel that Verizon really could stand to re-adjust their workforce attitude instead of re-adjusting their already confidentiality compliant process. Oh, and no unlimited data plans anymore, boo. read more

Terrible service I was yelled at! one of the assistant managers BEHROZ yelled at me and did not fix my problem. I was appalled at the service. Never coming here again read more

I don't know why I came here when I already read the reviews from previous customers for this location... I guess I felt like I had to check it out myself. The location is easy to find and the store itself is really nice! It's pretty spacious and always clean but the wait here is horrible. It didn't even look busy when I walked in but I literally waited over 30 minutes to be told that there were 3 people in front of us.. I guess the fact that the main guy at the door didn't put my name in the system until I told him which specific phone I wanted made the wait a little longer.. But I felt like the wait here was definitely unacceptable for the number of customers in the store versus workers who didn't have a customer to help but were doing something on the computer/their phones. And although I didn't count this into consideration for the star rating, I thought it was extremely unprofessional to have your underwear completely exposed while sitting on a stool to help a customer... Just a thought. In total, we waited an hour before being helped. HOWEVER, in terms of actual service, I've had an excellent experience with Tony! A lot of people on Yelp mentioned his quality of service so I was glad to have him help us. He was very knowledgable about the products, super friendly and patient. The extra third star is for his quality of service I've experienced today! read more

they make promises they don't keep. i bought an accessory item that didn't ring up with my company 25% discount. the guy talked to his manager, and said no problem, they'd just take the money off my phone bill as a credit. ok, that would have been fine... if they'd done it. we're almost 2 months later, and no credit ever appeared. return policy is 15 days, so i pretty much got screwed. disappointing to say the least. also, we signed up my daughter for a phone, and she was supposed to get one month free. didn't happen. after one month (which i paid for up front), her phone was shut off. i had set it up on auto pay, so no reason that should have happened. read more

What a wonderful experience I had at the Verizon store today. Went in to partake in the Black Friday sale that they advertised. I waited close to 2 hours to be seen, only to find out that the item I was waiting for is no longer available and they cannot order anymore. I don't think I'd be so upset if they came out and asked why we were there and told us upfront that the item we are looking for is not available. Especially when the associate told me that they only had 2 and both were gone when he started work this morning. Even fast food restaurants have the decency to put up a sign when something is sold out. read more

This place is a nightmare and a half. Thanks to them, I had my most traumatic iphone upgrade experience ever. They are beyond incompetent, and if you have an iphone I recommend upgrading it at the apple store where they are familiar with the products they are selling. The extent of the customer service I got was a salesperson charging my credit card, and sending me on my way. I said "Ok, I guess ill just figure it out then," and the salesperson Erik replied "Yeah." They provided little to no information on how to transfer my apps from my old phone to the new device. I tried to do it with the help of apple support and it didn't work, so they suggested I go back to the Verizon store. They again insisted that there was no way for my apps to be transferred onto my new phone without re-downloading all of them, although I don't see how they would know that since they are not experts on apple products. I had to re-download all of my apps and I lost all of my information that was stored in them including many of my chats. I spent the rest of the day on the phone with apple support to salvage what I could to make my phone usable. I have NEVER had this much trouble with any of my previous upgrades, so please don't treat me like I'm dumb and don't know how to use my phone. I'm so disappointed that they staff here is so obviously just about making a quick buck. They should realize that people's phones store a lot of sensitive information, and are a huge part of most people's lives. They aren't on the customer's side at all, and I don't think anyone from my family will be back here. They all witnessed the poor service I received and the hours I spend trying to get back a usable phone, an important piece of my daily life. read more

Don't go to this Verizon Wireless, they are so rude and don't help at all. I've spoken with a particular rep 3 times, and he has not been helpful at all, and the manager one time, who is completely rude to his customers and looks down on them. 1. Don't waste your time at this store. Call Verizon Wireless customer service. They are much more helpful, and are more likely to ship out a new phone to you if you're having issues. 2. Don't fall for the extra phone insurance $6.99/month. They say if you break your phone, lose it, drop it in the toilet, they will replace it for you for free. They don't give you the 100% truth, they're just trying to sell you the extra service to make some extra $$. If your phone is just being whack, and there's nothing you did to mess it up, they still won't give you a phone although you're paying for insurance. Instead, they will hard reset your phone. I've been paying for phone insurance for 2 years now for NO REASON! They aren't even giving me a replacement when there are obvious problems on my phone, which I didn't drop or have water damage. 3. I recently spent a long time in this store, while they hard reset my phone and then.. nothing happens except they tell me to go home with my broken, wiped out phone. Guess what, 5 min later my phone craps out and because it didn't happen "in the store", there's nothing they can do about it. Save yourself some stress and time, and talk to the Verizon customer reps. I spent 30 minutes on the phone with a rep, and they shipped me a new phone right away. read more

Recently went to this Verizon to set up a family plan and Jerrell helped us out! He's extremely knowledgable, helpful and makes the process easy! My sister had been with Sprint (awful) and they were no help when her phone got stolen so we decided to get on a family plan together with my fiancé. Jerrell made the process extremely easy! We were able to transfer her number, close her Sprint account (woohooo!), and get us on all on an affordable plan together in less than an hour. Cell phone stores and plans can usually be a little confusing and chaotic but not here. I grabbed a bunch of Jerrell's business cards to hand out to my friends, family and colleagues for all their cell phone needs! We will always work with Jerrell in the future for ALL our Verizon needs. He is AWESOME! read more

Terrible experience at this store! If you set anything up here, make sure you get it documented in writing. I brought my mom in for a new phone, and just feel swindled. The sales guy sold us on an edge plan, which would give her the same amount of data she'd had before, but just shared between her 2 devices. With the cost of the new phone, it would be $85 a month. When she got her 1st bill it was $117. The guy hadn't changed her to the new plan. And, when she called about it, Verizon did nothing to remedy that high bill. Also- the plan he was selling her would actually cost $95/month with half the data she previously had. Also, the experience was just frustrating. During our long wait, we looked at the phones, and decided on one of the two "free" phones. When we finally got a sales guy, we had another long wait while he searched for free phone #1. Not in stock. Then another long wait while he searched for free phone #2. Also not in stock. Bait and switch? This is a terrible place to come if you need a phone. Everything about our experience was just wrong. read more

Every time I come to this location there is always a long wait. Management should provide their store with more staff. Literally only one or two staff members to assist more than several customers. Especially on the weekends. This is not the first time I've had to wait hours for something so simple. read more

Robert rocks my socks. Um... Lets see first impression of this place was 5stars. The store was busy, but employees made eye contact, greeted me immediately, and showed actual concern in; "what I wanted". Robert even took time to entertain my relatively 'odd' sense of humor, cynical attitude with respect to cell phone contracts, and utter sarcasm with respect to actually having to buy something. I came in, told him my credit score, explained I was mad at TMobile, and told him I wanted a comparable phone (touch with full keyboard) all for.... the ever so reasonable price of...................drum roll....................... FREE. He showed me my options, and left me smiling all the way home! THANKS Bobert (um... Bob+Robert=Bobert) Fyi... he's awesome, but his real name is Robert :) Customer service Tops the Charts! read more

After deleting 14 years of service with my whole family Verizon deleted decades worth of cloud data because I didn't agree to pay an additional $5 per month. Mind you, I never realized my data would be deleted if I opted out of the extra 5.bucks per month.. I just didn't understand the text message that was sent to me. When I went into this store I was treated like an idiot. Omcares given as to my situation, just told to call the 1800 number. I appreciate people talking to people with some personality, but this place none. I was rushed out of the store and felt abused after leaving. I have decided to switch to sprint and upgrade to the new note8. Looks like my bill will go down even with a brand new phone on a payment plan by switching to sprint. read more

My first one star review: I usually keep my dissatisfaction to myself but after the customer service I experienced today, I can't hold this one in. My mom and I came in to Verizon to upgrade our "dumb phones" to the iphone 5. The experience started out well enough; Ernie talked to us about our plan options and answered all of the questions we had for him. He was knowledgeable, very polite, and I could only say good things about him. Unfortunately, Ernie was not a sales rep so when it came down to actually paying for our new phones and the associated accessories, he handed us over to someone severely lacking in customer service skills. The sales rep started rushing us; attempting to add things into our purchase without us really being aware of it. After being given a sales pitch concerning a power pack, to which we said we would think about it, we found 2 of these power packs in the sales rep's hands as he was ringing them up. He was incredibly pushy and became less and less pleasant with each add-on we refused. I've never felt so disrespected and put down by someone in a retail store. I'm definitely going to avoid this store from now on, and cover all of my verizon needs online. read more

This place is a joke! Have been here for over 3 hours trying to get an iPhone connected to the network! Was instructed to call customer services and was hung up after an hour. Then the manager called and took another hour to get anyone on the phone. The manager says one problem the associate says another. In the end Verizon can not connect the new iPhone 12 to the network. I am the second person here about this problem currently. DO NOT BUY A NEW IPHONE 12!! There is no ETA on when this will be fixed. read more

I'm reading a lot of negative reviews... However, I went to the store last week and I received excellent service. I was having some issues with my Iphone and some Asian guy helped me (sorry, can't remember the name). I told him the issues that I was having and he was asking me questions to see how much I've done to troubleshoot the issue. As soon as he figured out how much I did (or did not do) to figure out how to fix it. He asked me for my phone and he was able to fix the issue. Thanks again! I would recommend going to him! read more

By far the best cell phone shopping experience I've had to date. Came in to check out the prices on plans and to get an idea of what it would cost to switch from AT&T back to Verizon. I was greeted at the door by three ladies and the manager, and ended up getting set up with a guy named Antwone (sp?). Super nice dude, and very patient. Explained to him what I was looking for and looking to gain out of the experience, and he totally came through. I traded in my old iPhone and was given a size able credit towards my new plan...enough to cover the cancellation fee, in fact. I am very happy with the way I was treated, the speed and professionalism of Antwone and his fellow employees, and I definitely appreciate the no-hassle process. read more

Terrible Customer Service. I use Verizon and thought I would try this shop to get a new phone. I look around for a while but nobody offers to help - even though four employees are chatting in the front. I try to ask the guy wearing a manager tag some questions. He wouldn't answer them but instead wants me to "sign in" by having him put my name into the computer. He then goes back to chatting with the three other guys while no customers are being served. I eventually walk out right by the chatting guys. The manager doesn't appear to care. read more

Wow, I'm surprised reading a lot of these negative reviews. I got a new Droid 3, and brought it in to have the screen cover put on, the case put on, and my information transferred to my new phone. Brittany helped me and she is a complete sweetheart, so helpful and kind. I will go back. read more