When I pay $900 for a phone I expect the phone to work when I leave the store, not an employee giving the the box on the sidewalk telling me it's set up and spending hours trying to activate it or reach someone who can help me get activated. Seriously??? What kind of customer service is this? read more

If I could give 0 stars, I would. ONE agent made my experience a horrible one and he fed me misinformation as well. So not only does he need to be pulled off the floor & go back to training, but he needs to learn how to greet customers & treat us all as if we deserve Verizon. From the beginning, there was no proper introduction & I could tell he didn't want to deal with me even though, at first, I was pretty nice & laid back. I didn't know his name until I went back to retrieve it after reporting him to Verizon's customer service hotline for giving me the vibe of someone who could care less about actually helping me & wasting my time. Just avoid BOBBIE/ROBERT with the bun and thinning hair at the top of his dome like the plague because he'll make you want to flip a table if your day is already stressful. I was made to feel like I shouldn't be there & he was very stand-offish toward me. I already informed him that I know my credit won't approve & I'm actively repairing it, but I'm prepared to purchase what I want in cash and add a prepaid number. He insisted we go through this long unnecessary process of a credit check & it required proof of a utility bill to verify my info. I don't have that right now because I'm miles from home on contract for work in this area. When I informed him that I couldn't provide the bill to confirm my current address--I was met with, "Well, then you won't be able to get phones with us." Okay! So I responded, "That's fine because you've been rude anyway" & I left. I was approached by management after asking if ROBERT/BOBBIE was a manager/supervisor, but by then I had already reported him to corporate for how I was made to feel as a customer. Don't judge a book by it's cover. I could've bought my phones & iPad WITH CASH, but that balding POS won't get my money. Beverly on the Customer Service national hotline was kind & heard me out through my tears. I had worked a rough 16hr shift in Trauma ICU (contract work) & I had been talking about going to Verizon to get new phones for myself & my son all night, but I was disrespected & I don't tolerate disrespect. Provide "balding Bobby" with your service at your own free will, but I'll be sure to let potential customers I associate with know not to go here. read more

Verizon might start with a knowledgeable and friendly customer service staff. Verizon's superior coverage speaks for itself. If only you could subscribe without dealing with customer service. read more

Jose was super great while trading in a phone. Made it a very quick and hassle free experience! Thank you Jose!!! :)

Wouldn't help in the store, or do business outside (ya know, like restaurants have to) so i had to do it all online to swap companies, bad choice. 1 of the 4 lines worked after a week of trying... so we had to go back to our other carrier. Now, 2 months later im getting bills from the service that only worked for 1 line for a week and im on hold... its fun read more

Verizon - My current wait time to clear up a bill - Mobile Phones Near Me - San Marcos, California

waiting forever here on this bench. you guys need more employees. I'm waiting here my name is man bun and I have so much time to wait and sit and wait read more

worst experience ever, brown hair guy with a beard ( looked new ) checked us in and informed us they were in stock for the iPhone 13 and it would be a 45-50 minute wait. finally it's our turn and the same guy attempts to helps us out ( keep in mind we we're the first people he helped ever since he checked us in ). he claims we needed the legal guardian to get pricing and upgrade phones even though both my sibling and I are under the account and are over the age of 23. He was completely rude and refused to get the manager to see if there was a way to help us. never returning, Verizon needs to stop hiring people like this guy. I'm seeing a downhill with their qualifications during the hiring process. read more

Extremely shady. Deceitful. After 3 years of dealing with them we are switching to T-Mobile. I wouldn't even give this store 1 star. On two different occasions we were told we were getting one thing and then ended up being sold something else. My husband and I don't like to be on payment plans if we can help it and went in to Verizon to buy a phone paying full price. We told the employee multiple times that we didn't want to join a payment plan. He kept trying to push one on us, even telling us that he gets commission off selling plans. We kept insisting and left thinking we had paid for a phone in full. Well, that's not what it said when we received our monthly bill. He stuck us with a payment plan for the phone and when we complained about it to the store and what in the world we paid hundreds of dollars for, they said we paid for the phone charger and case that we were told were part of a promotion for the phone. Over the course of 2 years we had to now pay them over $500 for the phone itself. First, we didn't even ask for the portable charger and case, the employee offered it as included. Second, he put us on a payment plan after we explicitly told him we didn't want that. So our older generation Samsung is now going to cost us over $800 and Verizon employee gets the commission he really wanted. That's how it works at this store. Bye Verizon stay far away!! read more

Make an appointment or be prepared to listen to employees carry on meaningless conversations with customers ahead of you. No joke. I'm listening to this dude talk to a customer about anything that doesn't involve phones. I've watched a total of 8 customers walk in and leave while this is going on. Verizon should set up a bar for this location. read more

It seems like good reviews are not consistent for this location, but I felt like I truly had a good experience. I was helped by, and I feel terrible because I can't remember her name, this really cool-looking person with a lovely Nahuatl name. I'm not sure if she still works there because I went a few months ago, but hopefully if she does the manager knows who I'm talking about when they read this. Anyways, I went in looking to upgrade my iPhone 8+ to an iPhone 14 pro. The salesperson was very helpful and she explained the different memory sizes available, and why I might want a smaller one over the 1TB phone I originally wanted. So far, this memory size (256GB) has been working perfectly and I really didn't need 1TB after all. Aside from explaining pricing and different add-ons to me, she went above and beyond to make sure my phone had the right screen protector put on. I guess at first, the protector was too small and she was the only staff who noticed. In the end, I felt satisfied because I got the phone I wanted, and didn't have a terrible time getting to that point. And I wish I could remember that salesperson's name, because she deserves a raise! read more

I went in to see what offers they had for iPhone 11 as my phone was along battery life fast. The girl was not helpful at all. It felt as if her goal was to get ride of me ASAP. She basically told me there are no deals and I can't upgrade with out paying full price. She did not even look up my phone number and advise possible deals they could offer me for my specific account. I then called Verizon and chatted with Kyle online. He was much better, asked for my number and said I was eligible for an upgrade. He also gave me the number to telesales department. The girl was so rude and condescending. She acted like I was stupid. The quality of customer Service ( it does matter) has severely gone down. I've been with Verizon for 28 years. Not what it used to be. I will be canceling my account. read more

Not necessarily the store this time. It is the refund process. Verizon owes me money. I called after a couple months and they told me it would be coming soon. Another few months have passed. Went in the store and he states there is nothing he can do. They just take "forever" to process refunds. This is absolutely unacceptable! If I didn't pay for 6 months my service definitely would be shut off. Verizon needs to review its practices. read more

I have been to this store twice only to be told they couldn't help me, once just to have a protective glass cover installed on my phone. They wouldn't put it on telling me the customer is responsible and they don't do it anymore. When I went to the Carlsbad Victra Verizon store, they without question put it on and were shocked the corporate store didn't install as a courtesy, especially since I have been a Verizon customer at least 20 years. Last time I go to this store, they have terrible customer service! read more

Yesterday I went to the verizon store in San Marco. I was helped by Amanda Glynn and she was great she totally made my day. I had dropped my phone and had lost all my contacts, but she was able to get them all back. She really knows her stuff and is super helpful and friendly. If anybody has phone problems they should go see her. Thanks again read more

Verizon - Mobile Phones Near Me - San Marcos, California

I've been to this store a few times but this most recent visit was by far the best. I know this location can get busy so I made sure to get there 10-15 mins before it opened. I also had my son (2.5 years old) with me which isn't always the easiest task when trying to get errands accomplished but the employee we had was sooooooo great! Rita was her name and YOU ROCK RITA! From the second we walked in she greeted us with smiles and was so kind. She was patient when my son started acting a little crazy lol and she went out of her way to make our experience run smoothly. From the explanations of devices to the breakdown of payments she was on it. Very satisfying to be helped by such an nice person even if it's not the happiest of situations (broken phone and having to drop money on a new one.) clean store, can get busy so get there early, helpful staff! read more

So I came here last week because after my experiences in the Encinitas location, I didn't want to see the customer service people there. I came to the San Marcos location hoping that I would get a better experience with their customer service, but boy was I wrong. so I went in and was greeted and a gentlemen typed in my info, when I was perfectly capable of doing it myself. Anyways, I took my phone to the back and told her that my phone had been acting up with random little shortages, and the battery life was shortening. She took a look at the phone and says that my phones watermark stickers had turned from pink to white, which means pink = no water and white = water damage. She switched out my phone and since I am still under warranty, she did it all for free. Anyways, I ask her: Me: How would a phone get water damage if I never placed my phone near water? Sales Lady: I don't know, maybe someone snuck into your room and played around with your phone. Me: Great...I lock my door when I sleep at night. Sales Lady: Well, maybe your kid put the phone in their mouth. Me: Great...I don't have kids!! Sales Lady: Maybe something happened when you we working to your phone.. === Look, basically, it was not my fault. I never got water near my phone and you don't pin anything like that on your customers. Oh, and my favorite part about the girl who was helping me was that she started to talk shit about other customers to me while she was helping me and the other customer was right next to me. read more

Pro: Right off the freeway, good parking, some useful staff. Con: Mostly retarded staff, useless managers, crappy data signal in store. I usually come here with my clients to get phones and air cards due to the fact I like Verizon's voice quality over the other brands out there (spirint's data is faster). But I noticed the staff here are hit or miss. Most of the younger male sales people know their stuff and doesn't try to up sale if I brough my clients.... the femlate sales, well, they don't know what they are doing and going by the book. Changing my own personal business plan there are even more insane. Work guerrcr have NO idea what business plan are available, have to ask care free managers 4 times on a single price plan before getting back to me. She was unhappy that she keep typing in the wrong info onto the computer with me correcting her about the mistakes. Little asian girl manager was also snappy about answering my questions, like I should of just conducted this over the phone, since they are not use to dealing with business accounts. So... I love Verizon, but stay away from the female staff here, they have no idea what is going on. read more

HORRIBLE SERVICE!!!! When you first come in, they ask for your name and tell you that they will be right with you...BUT THAT IS A LIE!! I was here for over 2 hours without so much as a "your'e up next" from the greeter. I witnessed plenty of people come in with the simplest of questions and they were told they had to wait also...there has to be another way to take care of customers without infuriating them. Even after the long wait, the staff is unpleasant to work with and everyone looks miserable to be there. Unfortunately it is one of those things where the employees know we "need" our phone service and help fixing issues we may have, so they use it to their advantage and act as thought they truly could care less. read more

Where do I start. This place sucks! I go there to start a 4 line contract, all new iPhone5's spend over a $1000 just to buy phones plus plan on getting a plan I'll be paying over $300 for per month and they screw me. All I did was put in my credit card information and turn on a phone and than I'm charged activation fees that were not disclosed and I agree to a 24 month contract? Yeah its not uncommon for activation fees or to sign up for 24 month contract, but the sales reps should tell you that while they click the buttons for you. It gets worse, the manager is a jerk. Our conversation after discussion: Me: Will you please give me credit for the activation fees since it was not disclosed. Manager: No, I am not allowed to give credit of any kind. Me: Your the manager! Who says you cant give credit? Manger: Customer care, we can call them if you want to here it from them. Me: Ok (spoke with customer care, said they can give credit for inconvenience) Me: You can give me credit for this inconvenience of not disclosing the fee. Manager: I dont see a reason to give you credit. *Did i mention 3 out of the 4 iphone 5's I ordered where defective... Seriously, I waited 45 minutes to talk to you, 15 more minutes talking to customer care to show you, you have permission to give credit and you don't see a reason? Why call customer care if your not going to do your job! Don't support this store, the employees and manager act nice till your locked in, than your just one of the 90+million people they have wrapped in their web. Nothing against Verizon, JUST THIS STORE - change management. read more

My husband and I received terrible customer service here. It's as if having the personality of a bump on a log is required to work here. I came in wanting to upgrade my phone and the guy named Brian who assisted us seemed like he knew nothing about smart phones and was burdened by our presence. My customer service standards for a cell phone retailer aren't high but come on at least smile or act like you care a little bit. The next day we realized Costco (right next door to this location) sold the same phone for WAY cheaper! Verizon retailers will charge you tax on the FULL amount/MSRP cost of the phone but Costco only charges tax on their cost of the phone which means a huge difference in price. I don't even know how Verizon retailers are in business now that Costco has wireless kiosks. So we returned the phone we bought to Verizon (and dealt with a different person who also had the personality of a napkin) paid the $35 restocking fee and bought the same phone from Costco and it was STILL $50 less than if we went with the Verizon store. Not to mention the customer service at Costco is a hundred times better than at the Verizon store AND I got a ton of free accessories with my phone purchase at Costco (all Verizon offered me was an accessory package that cost $65 and apparently that was a steal). Long story short... GO TO COSTCO PEOPLE! read more

Bought an expensive phone that broke in six months. They refused to help me in person because they were closing in half an hour. The next day i spent about three hours on the phone with a string of buck-passers who eventually agreed to send me a new phone since it was under warranty. This should not be that difficult of a transaction. Apparently they put up these barriers to avoid fulfilling their warranty. read more

Rude impatient unhelpful. Seems like everyone goes on lunch at the same time how convenient when there's 10 people that need to be helped out worst customer service I've ever had to deal with. They talk to you like you're stupid. Taking my business elsewhere. Don't come to this Verizon if you want to have your time wasted. read more

This is a horrible location, the staff was very unhelpful and so was the manager. The manager was rude and had an ego. Very unprofessional! Do not waste your time here or your money. This place is a joke. One of the sales consultants had told us "Yah I deal with a lot of people like you so I probably won't remember who you are". CLOSE THIS LOCATION DOWN. They were so god awful that we took the hit to disconnect our Verizon service and went to AT&T where they were much more pleasant. read more

I went to this Verizon store to get my phone services turned back on after being gone for work and purchase some new devices. Dayana and her staff were very patient and helpful, I received new SIM cards and purchased my new devices without any issues. With only 3 staff members working the store they simultaneously assisted myself, appointments, and walk-ins who needed last minute assistance. I highly recommend this store and their staff for their professionalism and patience. I will definitely be visiting this store again in the future for all my Verizon needs. read more

Worst customer care I've ever seen from a company. GF has been on the phone with them for going on an hour. She has talked to several people including a supervisor trying to make a payment. Apparently Verizon used an old removed account to try and make a payment that was reversed and now they Wong accept a payment over the phone read more

Teach me to read the Yelp reviews before coming into the store. My in-store salesperson, Amanda, was fantastic, but the overall experience has been horrible. Verizon has had some system issues porting over numbers from other carriers, but their internal mistakes and utter lack of coordination with their Customer Care Center (800-number) and Tier 2 tech support are ridiculous. The store itself is nice and Amanda was great, but I highly recommend considering AT&T. If you decide to go with Verizon, make an appointment before going to the store or be prepared to wait. Disappointing after all of Verizon's advertising about superior quality and customer service. read more

We are very impressed with our in-store service. We had the pleasure of working with Bobby, our situation was a difficult one, but he figured everything out. It took almost 2 hours and we appreciate his hard work and dedication to excellent customer service. Thank you, Bobby... we will be back. read more

Just needed to pull up to grab my phone curbside. As I was sitting there checking in, someone inside pulled the security screen down with the WE'RE CLOSED sign on it. Ugh. So I called the store's number and heard that they would be closed until 11 AM Friday. This is Tuesday, so that's a bit of a problem. I decided to boldly knock on the door, trying to not look like a Karen, but was challenged not to. Nice young man open the door told me the closest store is Carlsbad. I quickly said "that's great, but you have my phone here, I just need to grab and go." He said something along the lines of, "let me see what I can do." A short while later he came out with my phone and a box for mailing my trade-in. Made my day! Especially since I've been dealing with a major phone trade-in/purchase issue with Verizon since late June and I have been struggling with a barely functioning phone for the last two months. Thanks, Verizon guy. Sorry I didn't get your name, but I hope you see my note of appreciation. I know times are hard, employees are as rare as giraffes on the beach. I feel for all of you trying to serve in customer-service positions. It's not easy! read more

The service that Rudy provided us to our business account was amazing with our upgrades and our new iPads.

Kailey M. Was sweet as Pie!!! She was kind, helpful and patient. She did a wonderful job listening to our needs, being creative to help us save some money and looking at our plan to help us as our daughter wanted to eventually move into a newer phone. Would recommend her. We will be back, driving quite a ways to come back to this store because of her customer service. If there was a way to tip her we would have. Hope her manager sees this and gives her a raise. We will be back to this center...for my new iPhone and Dickys BBQ...thanks Kailey you were amazing. read more

Very poor service. There are two employees literally sitting doing nothing and will not help us. Very lazy

Lol CAUTION; employees will try very hard to up sell you on their services and products. It's like walking into a car dealership. Seems like the Verizon team are more interested in my money than they are me being human! They had what I needed which was good and I'm thankful for that but the way their customer service is gives me the impression that they are working on commission. 1. Environment feel: nice and organized 2. Customer love: the folks who work there try to get you spend more money 3. products (good) 4. Would I come back: yes read more

We have been with Verizon for 20 years. Mostly happy customers until today. We were so scammed! Long story, but the bottom line is that they lied to us. When my husband went back to talk to Mona, the Manager, she refused to come out. When he asked for Mona's last name, they wouldn't give it to him. Maybe because she knew she was wrong! So wrong. . . read more

Hello. I was just at this location and I just wanted to say that this store has amazing employees!! Very friendly! Welcoming. I wanted to say thanks to Jacob for his help, thank you for making me feel great about my visit and purchase!! Thanks! read more

Love all staff do great job but especially Brain he did excellent job working outside be extra patient I give him 10x

The most rude and unprofessional staff including the manager Eric that I have ever experienced. I couldn't believe what I was experiencing with this staff. No wonder they have bad reviews. Give your business to a location that are professional, respect,appreciate and want to help you as a customer . Terrible Terrible Store read more

Thank you Amanda for making our experience of upgrading our phone to the Note-7 enjoyable and with ease. Amanda's customer service/relations skills are more than above par and her knowledge of the product as well as Verizon's services is outstanding. As we waited for our turn to be helped by her, it was plesent to listen to her interact with the customers who were ahead of us. Her approach deminstrated her sincerity to help them with their issue. Her communication skill with the person on the phone was without doubt, true professionalism. Thank you for you help Amanda! Respectfully from my wife and I. Have a blessed weekend. read more

I blame myself for this one. For believing in their lies. Untrustworthy reps that I've dealt with. I waited til now to write a review for this location because I wanted to see how this would play out. Be prepared for a long story. In September, my husband and I bought the new iPhones. There was a BOGO deal going on for iPhones X and up. Be careful guys, you have to open a new line for this deal. We knew about the new line so we went ahead and purchased two iPhone XS. I should've known things would get bad to worse the moment we found out there was an add-on to our account. The sales guy (let's call him R). R tried to get us to add the mobile protection. He assured us that we would drop our phones. I showed him at the time my current phone which I had for 5 years was free of any damages/ scratches. I told him we take great care of our electronics. It wasn't until the next day that I found out it was added anyway. I've asked him and other VZ reps to remove it three times already. It is now December, why is it still on there? *Side note to VZ Rep* If a customer says YES loud and clear to add mobile protection you may do so. *Side note to future customers* You guys know this but check EVERY single detail before signing anything. I was too excited for my new phone I didn't bother. Back to story, I returned my XS for the Max. The lady that helped me messed up my new order so bad that it was now considered an individual sale. Goodbye BOGO. Well how can I can get it back? Her response was to wait 2 to 3 months to see if the BOGO will be automatically activated. If not, I should talk to the original rep that helped me, which was R. The moment I had the chance to go in and talk to R, I made sure he knew about my frustrations. He made it sound promising that everything would be ok. Still angry and skeptic about it I told him I want to cancel everything. He was really upset and it showed. He got his manager to talk to us. Manager was calm and tried to ease our nerves, even assured us that he would take care of it if it doesn't go through. His exact words were "I'll give you the $700 deal if the BOGO doesn't go through". Manager gave us his card and said to call him in two months if we don't see the BOGO promo. Fine, you're the manager I'll take your word for it. It's now December. We got an email stating that our BOGO deal has been rejected due to the return. Everything that I have stressed about to R and the manager came true. I tried calling the manager and the number on the card that he provided was no longer in service. To make sure I was hearing this right I called again and again. "NOT IN SERVICE". Wow, I couldn't believe it. I called R with the number he provided, he picks up and hangs up right away. Is this really happening right now I called 2 more times. Same thing. Unprofessional. I called the store to no avail. I decided to call VZ center and was helped right away. I explained to the rep on the phone what was going on. She did what she could on her part and said I had to wait another 2 weeks for BOGO deal to get approved through "escalation". Well, today my BOGO promo is now fully activated. Except for the wrong phone. SMH. I'm done. Being with VZ is too chaotic and stressful. I cannot wait until my contract is done. Unless it's in writing don't believe everything you see or hear. Not even from the managers. *Update* Just got off the phone with a VZ rep to remove the mobile protection again. She mentioned that it was on since October. In September, I asked R to remove it from the account because we did not agree to it. I thought he took care of it. He only took out mobile protection from one line. How hard was it to understand that we DO NOT want it? How deceitful could you be? We trusted you guys. We've been a loyal customer since 2003. After my contract is done. That's it, sayonara! read more

This is a great store until something goes wrong with a product. Without a phone in the middle of a pandemic and the manager (the one who sold me the phone and accessories) wouldn't even allow me to use one of the store's cell phones to call the phone insurance. He said appointments were only for customers purchasing when I tried to make an appointment. I had five lines with them. I'll be taking my business to Carlsbad's factory store from now on until the phones are paid off, then taking my business to another carrier. read more

Of course this business is pushy. What else are you expecting from a sales driven market? Know your stuff before you go in and ask your questions and they won't "take advantage of you." Rita was great and very helpful. I went in at a down time so no appointment was necessary but I can see where an appointment would be helpful so you can get in and out quicker. They are having a great bundle sale on new phones right now. My best piece of advice is to NOT buy into the jetpack or tablet they try to sell you. The tablets are worthless and jet packs are no longer necessary as Verizon has hotspots that can fully power a laptop AND phone service at the same time. read more