I was going to give this location a 5 star rating until the sales representative did a 180 on me. Here is my experience with this location. As mentioned in other posts yes they have a greeter who usually asks you what services you need and will que you on screen to let you know when it will be your turn. This is nice because now you know how long you need to wait to be serviced. Seems like they got organization down. Their sales needs some work... I had a guy named Leon assist me and my girlfriend with a phone upgrade. He greeted us with a smile and began the course of the upgrade. Now when it came to activating the phone is when he did 180. After I declined nicely to his offer of a screen protector that was going to cost me $30, he proceeded with the upgrade but you can tell the look on face was very disappointed. He didn't bother to make eye contact or ask if we knew how to use the phone or needed any assistance. I've played with smart phones for years so didn't really need an explanation however it was his attitude after declining the purchase of an accessory which made me change my mind about the rating for this location. I've been a Verizon Wireless customer for over 10 years. Every time I went in for a phone upgrade I was asked if I needed assistance setting up the phone or an overview. If the phone had a rebate I was given a rebate form with clear instructions how I could obtain my rebate. Lastly I was given a Verizon Wireless shopping bag to carry my new phone out the door with. Leon not only failed to be a good customer service/sales associated but also all of my points above. I was sent out of the store thinking, wait wtf just happened? This is Verizon right? I know corporate is pushing their employees to sell accessories because they cut commission/incentives on phone upgrades and in order to obtain a full incentive they gotta sell something with the phone. So I do understand if you don't get full commission it sucks... but you're still a professional. Shouldn't let that bother you and just do the best you can and maybe if the customer feels like you were a good sales guy could consider picking up an accessory even at your ridiculous prices. Who in their right mind wants to shell out $30 for screen protector? At least pitch something I can use. Also who in their right mind will purchase accessories from a Verizon Wireless store? Have you seen some of the ridiculous prices they put on these things? This is more corporate's fault in the training of sales associate Leon. I really hope the management of this location or some schmuck from headquarters comes across my review and thinks about it real hard... I was displeased with the services given at this location and will be dealing with another location from here on out. read more

I went to this Verizon store thinking that it will be better than ATT. My husband and I bought a prepaid plan and later on changed one plan to a lower amount by phone through an outsourcing call center . At the end of the cycle which is the payment date, I was surprised to see online that my plans were not changed and forced me to pay higher than my expectation. I tried to change the plan myself online but it wont go through, so I went to this store hoping that a sales person could help me. I was very disappointed because no one is helpful to connect and talk to their corporate prepaid department. Considering I am a senior citizen and disabled, I was hoping they could be helpful but NO. They will tell you to dial 611 and do it yourself without assistance to explain what's going on, even if I explained to them my billing issue. Not recommending this place!!! unhelpful staff!!! read more

I needed to change something in my plan and the guy behind the counter gave me a landline phone and a piece of paper with a number on it. He told me to dial it if I wanted to institute the changes I required. It was the verizon tech support back east. I was on hold for over 5 minutes, then given a bunch of technical jargon. This would have been easier if I were at home where I would be in familiar digs and could take my time with this rep. After about 10 minutes of some very complex instructions, she said I should go to my nearest verizon store where the employees could do this for me. WTF?????!!!!! Incompetence beyond reproach, apathy beyond belief, stupidity born of a lesser species. I walked out, changed carriers and have only bad things to say about the dimwit who attempted to service me. I only wished I had gotten his name so I could call him out in this review. read more

Verizon has been NOTHING but trouble with me. I am on a family plan. As are some of my friends, my friends family plans allow unlimited text to one phone (because some in their family do not text why do it on more than one?). They told me at Verizon that I can not have that. Even thought I have the SAME plan as my friends do. However I DO have about 250 texts per month. I got a statement in my email saying that my monthly charges are $132.70. I have 34 minutes on my call log for this month, and 86 texts. I went down to the store and they said that I have OVER 300 texts since the 13th, and over 600 minutes. The customer service person that helped us had a rather nasty attitude almost sparking an argument. I would NOT recommend Verizon to ANYONE. (P.S. I only gave this business 1 star because it was a missing field) read more

I recently had a major issue with my phone and stopped into this Verizon store hoping for a fix--but I left with so much more thanks to Mayra. From the moment I walked in, she was professional, calm, and incredibly helpful. Mayra went above and beyond to get everything sorted out. Not only did she walk me through the entire troubleshooting process, but she also took the initiative to contact Verizon phone support for me--and even used her own phone when we needed a second device to get mine activated. That level of dedication is rare and deserves to be recognized. Thanks to her persistence and knowledge, my phone is now working perfectly. If you're dealing with any wireless issues or just want top-tier service, I highly recommend stopping by this store and asking for Mayra. She's a true professi read more

Went in for a new iPhone to replace an "old lacy" phone (clearly we're not tech savvy) and met Osvaldo Arias. He was a good salesman but more important, what a helpful person. He was very knowledgeable when demonstrating the capabilities of the phone and quite patient when explaining the different plans and their costs. There was a promotion for an iPad mini and he did such a good, clear presentation that we also bought that. We made an appointment when he offered to transfer pictures to the new phone and bought some accessories during that visit. He took the time to make sure that we understood everything and at no time did we feel pressured or that he needed to get to another customer. We were already Verizon customers and now we are Osvaldo customers. Mat and Kathy read more

Verizon is a great phone service, but I HATE it when I enter a Verizon store just to get one simple thing (phone upgrade) yet the employees feel the need to try and shove all these little extra "deals" and "safety nets" in my face. This location is no different. I must have told the guy helping me three different times that I was not interested in full phone coverage nor was I interested in their new chargers and phone cases. Don't get me wrong, he was a nice guy and did help me with the upgrade, but seriously stop trying to get me to upgrade my data plan, stop trying to get me to buy full coverage, and stop trying to get me to buy extra accessories that I don't need! read more

Kathy De Gouveia is amazing!! She took great care of all my needs -- listened -- and executed! I witnessed her take excellent care of other customers with the same level of quality service. Did I mention she also speaks fluent spanish? Her extra skills were a plus in helping a spanish speaking family receive fantastic customer service. I was impressed. I never write reviews but this time I just had to! Management would do well to make sure to keep her in their employ that's for sure. read more

We would like to acknowledge the professionalism, expertise, and patience of Ricky C. - a solution specialist at this location. Due to issues with Apple technology, we spent hours in the store in attempt to activate an apple watch series 3 to an existing line. Through all this, we have seen a complete dedication to customer well-being and satisfaction. If you ever need a problem a fixed or would like a great experience at a Verizon store go see Ricky on El Camino! Thank you Ricky! read more

First time ever on Yelp! Had to show love for this Verizon store, specifically Kathy D. I came in last month to get an armband case for my phone, but what I got instead was wonderful service with lots of smiles (because they didn't have my armband case). Kathy D was friendly and helpful. She even tried to sell me stuff I didn't need! I love it when they do that. I ended up getting very cool car charger. Thanks Kathy D! What you lacked in inventory, you made up with charm. read more

As a Verizon customer for years, I've seen good service as well as having the feeling that I just got slammed. As a suggestion from a friend, I went to the Santa Clara store and what a pleasant surprise. I actually had two sales reps help me with my purchase decision and showing me how to use the features on my new toys. Kathy an Jacky were awesome help and everyone there was professional and courteous. I'd be happy to recommend them to my friends. read more

By far the best Verizon store I've been to. Properly staffed and managed so there was no long wait. My salesperson, Val, did a great job of explaining everything to me, and she did not pressure me into buying upgrades or options that I didn't need. Very professional but also very pleasant and easy to work with. I would easily recommend this store, and Val, to any friend. read more

I went to Verizon at this address a few days ago to ask a question about billing. The question was kinda complicated, but the Customer Service Representative, Gordon Cordell, was very polite and explained everything thoroughly. This is where our account is based, and I would always return here for anything concerning cell phones. The service was excellent. read more

I cancelled a tablet in 2015 thinking it was disconnected. I even paid a $200 early termination fee. However, looking at the bill now (I wasn't the primary), the tablet was still being billed for data. 0GB usage for 2 years. Mistake on their end. The store won't refund it nor will corporate even on hold for 3 hours. Pretty ridiculous. read more

I had a good experience here. The salespeople here aren't pushy or annoying like at the AT&T or T-mobile store. I felt like they wanted me to find what I want rather than sell me what they wanted to sell. read more

This place is slow. Only one person who works here is crazy to me. For real. This is location is abysmal. Why doesn't people want to work. Stop being lazy and hire more people. It's the holidays! read more

Great service and very helpful I was waiting for replacing my phone last month In their when I they explain me very nicely and make exchange. read more

Very helpful! four stars............ Jacky Wong, Kathy De Gouveia, Shingo Omori made it a good experience!

We couldn't find the location. Store seems to have closed. We went through by Uber and couldn't locate it.