Walked in and it was told it's appointment only. 2 customers and 4 of staff doing nothing. I'm new with Verizon and I have issues with my bill and sim card. I won't recommend. read more

The worse costumer service ever. After spending 6 hours with tech support and 2 hours in the store they sent me to. I had a rep tell me not to bark orders at him. I missed a day of work waiting for a phone that was not delivered. Tech support told me I could do it at the store wrong again. I told him it's in the notes on the account. Told him to read it to me he said it's privileged. I reminded him it was my account. Needless to say I still don't have my phone 30 days later! Screw them read more

Went in Oct 5th afternoon with my mom to add myself as manager of account and also to fix my mother's name on the bill. We decided to go in person because my brother had a difficult time trying to get his phone upgraded few days prior. Told the worker my brother had a hard time and he kept trying to blame it on my brother that he probably made a scene and was angry for the long wait (not true and pretty insulting, he didn't even try apologizing). This was all fine until I came home and realized that I still wasn't the manager of the account and my mom's name wasn't fixed. So I have no idea what he did because nothing was fixed. read more

All the choices!! Smartphone or stupid phone, Blackberry or blueberry, Droid or Android, text or video - baffling! Well, this weekend I had to renew my family plan. It has been two years and a gazillion dollars in phone charges, airtime charges, text msg charges and government taxes, it was time to sign up for another 2 years of fun!! I still remember the previous years and the hours spent in this endeavor. As my family and I walked into the Verizon Wireless store, I almost broke out in a cold sweat, but then we were pleasantly greeted at the front door, my name was taken and was asked to browse until the next rep was available. The spacious store had every phone know to man ( and women) and we actually had a bit of fun playing around with the different phones. This gave us the opportunity to see what was available before seeing the rep. Our rep was great. He was courteous, knowledgeable and did not pressure us to decide. He patiently answered all of our questions, did all the paperwork and transferred the data from our old phones to the new ones. I am still going to spend another gazillion dollars but at least that afternoon things were made so much easier for me by Verizon and their crew. Next time? See ya in two years! read more

I waited almost 25 minutes before I got helped, which is understandable in most cases, especially when a place is really busy, which it KINDA was. But as the line went down, there became more and more employees NOT helping the other waiting customers and eventually there were about 4 or 5 at one point talking about life and what they were planning to do that weekend. And does it really take 2-3 people to help out a customer? To top it all off, I could not be helped with my issue after waiting all that time. Definitely not coming back here to get help in the future. read more

If you know me, you'll then know that I'm a mac and am in love with my iPhone. So then what the H am I doing at a verizon? Well...the youngster cousin (Colleen) was having some issues with her phone and we came by last week and they said they would send her a replacement phone. Replacement phone arrived with no back cover or battery. So in a true 15 year old fashion, Colleen didn't want to write all her contact numbers down and then re-enter them. She tried the online back up system that verizon offers (for a fee) and that did not work either. So we made our way back to the store to get some help. At verizon stores (well at this one at least) you sign into a computer and it keeps track and shows you where you are in line. Tonight we were helped right away by ILham. I let Colleen do all the talking and ILham was very helpful with her. He showed her how to do the back up directly from her phone and then activated her new phone for her. As he was doing his buis I started walking around and snapping pics bc I noticed they didn't have any pics posted on yelp. Of course ILham caught me snapping pics and I told him about yelp and stuff. So ILham, you've been yelped! And passed! Thanks for your great customer service and for helping my little Colleen with her phone drama. (: read more

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I went there to fix a issue on my phone they are great it's a corporate store they care much more than individual stores Owen by people, Danial employee is really professional he has been there for last four years he quickly solved my issue and I wasn't even charged for new SIM card other stores would tell you o we don't have one you need to go to corporate store I have been with this store ever since they opened up except during-pandemic I am so sad for not being able to put more than five stars for these guys . read more

If possible I would give it a ZERO! I got a new iPhone and new #. I used their in store Wifi to create a new Google Account and GMail email. It took exactly 1 day before everything was hacked. I turned off the phone and am getting a new SIM card sent by Verizon wireless in a few days. $1500! The phone is great but the service and customer service is Horrible. If want to be hacked this is the store for you!! read more

I stopped by this Verizon store a few weeks ago, and though I am not in the business of reviewing every Verizon store I walk into, I am totally 3 for 3 so far. In my defense, the first one was so dreadful that the second felt like a customer service paradise. This Torrance Verizon, though, blew the others away. I went in because I was having issues activating a new phone, and long story short, they weren't able to help. It wasn't their fault at all, and they were extraordinarily fast in offering to replace it. I was astonished by the level of warmth and professionalism from every single person I talked to. The set-up was also particularly impressive. The store was big and dealt with a lot of customers, so there was a computerized check-in system to keep things fair and moving. The man who checked me in was very polite, and he and a couple other employees gave me frequent updates while I waited and while they tinkered with my phone. There was something luxurious about the experience, like I was the guest at some luxury hotel. Anyway, that's it. It's a Verizon store, so it's still not the least annoying place in the world to have to visit. I hate dealing with tech issues as a rule, after all. I'm just happy that the employees at this location do everything they possibly can to make the experience painless. It's not a lot to ask, I suppose, but it's so infrequently delivered that I left this store feeling positively refreshed. read more

This Verizon has incredible service because the people who work here know their stuff. I needed several totally different problems that needed solving, and I needed to buy products for my phone, my car etc. I worked with a young man named Oak who listened, grasped immediately what was necessary (and what wasn't). I was able to get everything I needed and it was easy! How often can you say THAT! Thank you Verizon! I will be back! read more

The operation over all is sub par. How does it take so long to be seen when there is NO ONE in line?! You have a reasonably decent staff I counted 6. Workers, walking in and out of the back office, people logging us in, and no one can help us for over 20 minutes?! Once seen, then trying to up sell us with a phone we don't need and then lying that we wouldn't be able to reconnect the phone we just turned off, once we do finally get some service. Seriously??? Bad management. Poor service, and this was the 2nd time we were there over the weekend. Very disappointing. I expected better, I have never had such a consistently poor experience at a Verizon store. read more

Verizon - Mobile Phones Near Me - Torrance, California

I am sure that I have never had as pleasant an experience at any other Verizon store than I did at this one off of Hawthorne next to the Del Amo Mall this weekend. I needed a case for a birthday gift. Regrettably, I went to another store first that is located further West let's say, and had a less than satisfying experience. I am glad that however pressed for time I was that day, that I made the choice to drive here. It is gorgeous inside, and they greet you with a sincere welcome when you come through their door. Nice. I was assisted by the manager, and was I surprised to find him eloquent, good natured, and open about everything I was looking for. Beyond just a new case (which I bought then and there), he also answered every question I could think of at the time about the iPhone5 which was just unveiled last week. I wished that I had more time to get even more info, but I was in a rush. I came back the next day, and got ALL of the information that I could possibly absorb on a new phone, a new plan, as well as extra goodies that would enhance my Internet/Smartphone experience. I guarantee that I am going here and nowhere else from now on for my cell phone needs. This manager needs to do all the training in the South Bay for Verizon associates who work the floor. I know the object is to make money when someone walks in the door, but I was also made to feel as if that wasn't all that I represented. My recent experience with this location and its manager is absolutely going to pay off in spades for this location! Thanks! read more

Verizon - Best Verizon store anywhere! - Mobile Phones Near Me - Torrance, California

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Just been to this place and they are not very helpful. They did not let me in, but when I left they let the other customer in. There is discrimination... read more

If these reviews aren't telling you something then something is seriously wrong with you, or maybe you just like being treated like sh**, I personally like being treated with respect. Working in the customer service field for over a decade has taught me a lot, and these employees, including the manager have NOOOOO experience in hospitality what so ever. As soon as I walked in not ONE person greeted me, I stood in the front waiting to be directed by someone but no one ever payed attention to me. I went to sit down at the back to see if anyone will notice and still not ONE person said anything. 20 minutes had passed and I got up and finally asked someone who was free if I needed to check in or how do I go about being seeing? I then get a text saying there are 6 people ahead of me...oh great. Then a gentlemen comes in, hasn't signed in yet, so then another employee comes up to me and asks if I had checked in before they check in the other guy, how funny is that? Well not that funny, that guy got checked in and got seeing right away...jokes on me. I felt discouraged to even stay, but I've already waited 40 minutes so what the heck, I decided to wait. It's probably been an hour by now, I finally get seen by this shy girl. So I tell her, what I'm there for, I'm upgrading my two lines and getting an Apple Watch for free, that's the offer that's currently going on. She starts doing my cart, isn't talking to me through out the process, though the store itself is loud with these employees trying to make their sales, so making chit chat, making their money...but wait, it gets better. As this girl is doing my cart she isn't asking me if I wanted a protection plan for the new phones(that by the way are being shipped out, which was no problem). NOT ONE SINGLE employee is asking their customers if they wanted to sign up for a protection plan through Verizon, and may I add I have already been inside this store for over an hour, so I'm hearing sales and sales going off but NOT ONE SINGLE customer is being asked if they wanted to sign up for a protection plan(which is about $15-$30 a month(which you're not being told about). I get an email telling me thanks for signing up for the protection plan, a letter has been sent out to explain details...well I never signed up for it, but she did, I wasn't even asked for my ID like other employees were asking their customers. I add AppleCare+ to all my devices after I buy them, it's $12 a month. So she goes ahead and charges my card +$700, hasn't even done the watch transaction yet, so I asked if you have no watch then just cancel my order. So she goes to the back, for over 20 minutes, I hear the employees talking amongst each other, she's talking to her manager, very unprofessional, and extremely rude...has no watch, is trying to get me out of there so I don't change my mind and she goes back again...at this point she's making herself look ridiculous...if you did your job correctly, asked questions...you wouldn't be in the situation you're in now. Hospitality is key, more than ever now post pandemic, are you trying to keep customers or chase them away...I'll never step foot in this Verizon again, and best believe corporate will hear about my experience. It's very sad seeing Verizon's standards go down, they don't care about their customers. Shop ONLINE, save yourself the embarrassment at this location, you don't deserve to be disrespected and lied to. This location needs to retrain their staff. read more

Was horrible service Torrance store #1 didnt have my reservation. #2 when I did get called Daniel gave really horrible Customer Service. I am a CS Operations Supervisor and know how important it is... he said the phone SEEMS to be working fine. IF it was I wouldn't be here. No ambition, no resolution, nothing!! Called 611 for help after 20 mins they said hello and hung up on me. Went to Hawthorne Store Jasmine was more than helpful. Gave a resolution and if that didn't work gave another resolution. Overall Verizon isn't good anymore. I can see why TV guy bailed read more

My phone needed a reboot. I had to wait until the associate finished her break, Then when she walked up she looked at me and said that she needed to get settled. After waiting roughly 10 minutes she told me to go to Geek Squad. This store is usually really great but there must be new management. So sad. read more

It seems like everyone at this store is a sloth from Zootopia. I had to wait in a queue of 6 people just to return 1 item. 2 employees are meandering aimlessly for some reason. Not sure if this is Verizon's retail model, but it is horrid. I'm under the impression that they are trying to be an Apple store, creating a crowd to look "popular". I was in a week ago to purchase a phone and got the same experience. I don't think it's the employees fault, probably some rule to give the best customer experience at the expense of moving with a purpose read more

The lady at the store for phone pick up today couldn't have been more rude. She couldn't give me the phone because I wasn't the authorized user on the account. That would have been fine if she didn't give me attitude for asking her "Isn't that something they should have told me at purchase?" She responded by shaking her head no. And saying "No, no they don't." I asked her why not. She said let me ask you this.. who purchased the phone. I responded I did. And she said well you should have read the email. I told her I didn't get an email. And she couldn't have been more ignorant. Naturally, I was rude back. If I am spending $1,300- I at least deserve to be talked to with respect and not like an idiot. As well as that- you should tell us that the authorized user needs to be present. The worst part is, we thought I was an authorized used this entire time so I could have easily been added. Store closed and I didn't get my phone. PS- No wonder this store has so many terrible reviews!!!!! Verizon- as a customer for 25 years, you need to take care of this!!!! UPDATE: Turns out- I was still an authorized user and she was WRONG to begin with. I went back to the store to pick up the phone today. I was working all weekend and could not make it between the hours they were open. They canceled my order. I will be ordering phones through Apple from now on. Much better service there. read more

I walked in with realistic expectations per the Verizon Wireless website and was pleasantly surprised when Daniel Song helped me out today. He made 2 unexpected in-store sales and here I am compelled to share my great experience. I met him for the first time today and he provided excellent customer service. Ask for him when you need help because he's quick and very tech savvy. I saw him help others while I was taking care of some tech transfer issues. He was always professional, knew how to solve everyone's problems, and maintained the same calm and friendly demeanor with everyone. Definitely look for Daniel Song if you want solid, excellent customer service at Verizon Wireless at this location. I'm so happy!! read more

Waited almost two hours for assistance before they decided to close the store early. Employees were absolutely no help and had a terrible attitude read more

I went to Verizon today to get accessories for my new iPhone 13 ProMax. Jeff and Ferra helped me and both were super nice! Special shout out to Jeff for handling rude customers who came in like a pro! Jeff was patient and kind. He's good people. read more

I went in inquiring about a new phone on 10/03/21 in the morning about 11am. The lady working there with heavy eye makeup and not wearing her mask properly needs to get fired. She was very rude, unwelcoming, and unhelpful. I was talking to her coworker and she kept chiming in and eavesdropping, saying rude snarky comments that were incorrect about what we were trying to talk about. She seemed like she was trying to get us out of the store. Another girl came in when I was talking to the one guy, and she came up to the lady worker who was also very rude and unhelpful. She told the girl to use the app to figure out her issues, but the girls phone was not turning on at all. The lady sent her away and told her to go to a different store, without helping her at all. VERIZON PLEASE FIRE THIS LADY SHE DOESNT LIKE WORKING THERE. WORST STORE EVER IF YOU CAN GO TO ANY OTHER STORE, ANY OTHER COMPANY, DO SO IMMEDIATELY. read more

Received great customer service from RICK! He was very knowledgeable, personable, and made my experience enjoyable. 10/10 would recommend! Would only go to this Verizon location! Thanks Rick!!! read more

I came in there with phone issues of course. When i got there i was helped by jesse. I told him what my issues were and said he could help me. Just as we are about to wrap up everything he decides to mention that i need an ID to finish the process, even after confirming everything else. I come back the next day with an ID ready to go, and i'm helped by this lovely latina lady i really wish i could remember her name. i explain everything again, as i did with jesse, and she sets up everything almost immediately without the ID. The lady was awesome and friendly. Jesse on the other hand was fighting me about half of the process saying he can't do anything without the ID. when i left he went right back to his buddies and continued talking. That latina deserves more than what she gets now. read more

I had to swap out a lost phone for a new phone. Spent my morning with Customer service on the phone. After wasting 3 hours and giving all details to 3 different customer service because they kept hanging up. Horrible service on the phone. I then went to the Verizon store in Torrance on Hawthorne Bl. Anthony M was excellent. He knew exactly what to do and set up the phone within ten minutes. Very knowledgeable and very helpful. Would recommend Anthony M for any issues you have with your phone. He deserves a big raise read more

Worst service ever. Spent $1,300 on a new iPhone and was treated extremely poorly. My questions were barely answered and I was told to "leave and come back when I made up my mind" ummmm?! Isn't that your job to help me. Disgraceful and rude read more

First time here, I have a business account with 5 lines and I needed assistance syncing my phone to my laptop to transfer photos. I'm pretty tech savvy. I worked in the cell phone industry for 10 years so I know how certain things go. Becky helps me or should I say doesn't help me. I asked for help and because she's not familiar with Androids she automatically didn't even try to troubleshoot the issue or pass me to another colleague. She said and I quote, "Verizon doesn't train us on that stuff." Which is partially true but she could have referred me to someone familiar with Androids or called Samsung tech support. Instead she dismissed me. So due to her rudeness I will never be returning here and I might cancel Verizon all together! read more

I purchased an iPhone 7 S Plus online, through their prepaid service and the process was smooth. I was able to review different phone number options and select a specific phone number. As promised, the phone arrived within 2 business days. I was able to transfer all my data and info from my previous iPhone to my new iPhone. I had a difficult time activating my phone and called customer service for a total of 15 times. The robot/pre-recorded voice was not helpful and said, "Goodbye" and disconnected the call when the robot did not understand my response. I was finally able to get through to a live person who basically shrugged their shoulders and said to call a different number for prepaid services, as she could not help with prepaid services. I called that phone number and it did not work. I called back and waited on hold, for the representative to transfer me to someone else, and that person said they could not help me, and they would transfer me, the call got disconnected, again. I finally spoke with someone one the phone who was unapologetic and said the phone number that I selected was given to someone else. I told him I already went to get dog tags for my dogs with this phone number and he did not care. He offered me a different phone number with a different area code, and I said that would not work for me. He finally found one phone number with my area code, but stated he needed to charge me another activation fee and another monthly plan. I explained to him that I already had paid an activation fee and purchased another monthly plan, and I should not have to pay for these services again. He went on to state that there was no way around it. I requested for my call to be escalated to a supervisor, but he said all the supervisors were in a meeting and to call back tomorrow. I went on Verizon's website and filed a complaint with their executive office. I received an email confirm from the executive office and they did contact me within one business day. The representative followed up on my complaint was not fully aware of the details (even though I documented it in the complaint email) so I had to explain myself again. He did research and called me back and presented me with options that would inconvenience me. I decided to return the phone, and they are going to send me a pre-paid package to send the phone back. This experience has been a nightmare. The only reason why I was going to leave AT&T was because of the deals Verizon has on phones. I will be staying with AT&T. BEWARE and STAY AWAY from Verizon is my advice to you. read more

Worst service I've ever had. Sat and waited for hours. Came right away when they texted me, and I was put back in the queue.

Crappy customer service! It's sad as my last 2-3 upgrades have been at this store. There are other Verizon stores, better yet, I can always upgrade online. After all, I would hate to interrupt those two sales associates that were playing on their iPads! Then an employee has the nerve to tell me "Oh, when you're ready to be helped, one of these guys can help you!" I've been in this store 10 minutes and they haven't helped or bothered looking up. Let's get one thing straight, when you go into Verizon, you're there to spend money. They're not giving you a damn thing! So if I have to hunt someone down, who is doing NOTHING, then it's best I take my coins elsewhere and another associate can get that upgrade credit. read more

The music in there was so loud I couldn't even think so I left ridiculous you can't even think they should have the employees turn that shit down low read more

Good service at this Verizon location can be spotty depending who you get to help you.

Very poor retail rep in Becky. Brought customer over from ATT to purchase all APPLE equipment. Watch, phone,etc. Poor attitude in customer facing rep. Management should take notice. This is an individual that should be in back of house. read more

This is a bit embarrassing to announce but I finally upgraded to a smart phone. Thanks to spending more time on yelp. I'm no longer in the dark, maybe still slightly behind in technology (going w/3G). Oh yes, I'm a real person with real reviews. No more waiting til I get home to write my reviews. I can check-in, take advantage of all the cool deals, write in tips, jump in on discussions and take photos, in real time, baby!! Now enough about me, I had an awesome experience here yesterday. As with other walk-in services, I had to wait a bit but was reassured that I wasn't forgotten. This place was clean and organized. Andrew was the guy who was assigned to me. He got me set up right away with my new phone. I brought in my phone and decided to go with their prepaid plan. It didn't make any sense for me, personally, to pay $100 for a shared plan. They currently have two options with their prepaid plan (only 3G). Both options have unlimited talk and text. You get 2gb of data with the $60 plan and 4gb of data with the $70 plan. That's it, no additional fees, no contract, no hassle. Fyi, you have to remember to pay again the next month before your time is up unless you set up an automatic bill pay. Now, you ask why I gave this place a much higher rating than the other Verizon Wireless store I recently reviewed? Besides their excellent customer service and attentiveness, they waived my $35 activation fee here! At the other place, there was also a sign stating $35 activation fee waived with the prepaid plans but the guy I asked there stated I would still be charged if I didn't buy their phone. read more

i'm a long time verizon user for 19 plus years. my biz account is tied in with 4 cell phones every time i go into this branch the level of customer service is downright poor. bad attitude , uninterested and uninviting i've had enough and will never return i pay way too much money for this poor service. a real shame read more

Just to clarify my low rating is based on customer service from ONE particular employee. (I already forgot his name but he is Asian,heavy, and he has unsettling long finger nails) I had 2 particular questions regarding my personal phone and bill. When I asked him my first question he gave me an "I don't care look" and his only response was that "he had no idea and couldn't help" -- Later that day I called the Verizon Technical support (*611) and they were able to assist me within minutes -- My second question was regarding issues I had with my bill. He tried to help me for OVER AN HOUR until he resorted to asking for help from his manager. [As I sat there waiting I noticed that all other employees were happily assisting other customers.] When he returned he said that his manager had taken care of the issue. He explained what they had done to resolve the issue, however it didn't resolve the ENTIRE issue. I told him so, so he went back to his manager to resolve the ENTIRE issue. -- I had to call Verizon (*611) again the next day to confirm that the changes were made to my bill. Some changes were made but not all, so a lovely woman on the phone made the necessary changes to the bill that resolved the issue. It took her 10 minutes. -- This particular employee rarely looked me in the eye, he hardly spoke, and his attitude screamed that he didn't want to be there. read more

Very poor service. We went in to upgrade our phones on a family plan and transfer data to our new phones. Representative named Brian was assigned to help. He suggested we go home and backup our data first because it takes too long. In showing us how to back things up, we encountered error messages and he apparently got impatient because he moved on to another set of customers and completely ignored us. After going to another representative for help who also failed to solve the issue, we walked out of the store. read more

I wish I could give a zero star. After 3 hours and two different sales agents trying to up sale on everything they can I'm done with this place. The worst customer service I have ever worked with. read more

Poor services Yvonne was incompetent. I was there to purchase a new iPhone with my existing plan. She gave me a run around and ended up telling me that it would be easier for me to order my phone by calling Verizon. I have upgraded many phones there before with other salesmen but none this worse. It was a total waste of my time after being there for more than 30 minutes and ended up ordering my phone through the call center. I'm seriously considering dumping Verizon in the future because of the people there. Really really bad services and incompetent people. read more

Went into this Verizon Wireless location to return our no longer used cable box. I was told we could return it at the corporate location (this is considered a corporate store) by another Verizon Employee. When I arrived, there were two gentlemen conversing behind the service desk and another helping a customer. As soon as I stepped up to the desk, the two men walk away! One goes to the back and the other the opposite way. How rude! Left me there standing like an idiot without acknowledgement! Some minutes later, the guy that left to the back room comes back and asks if I need help. He then says I cannot return any Fios equipment here. That was a completely waste of time! That's not what they told me. Even if I couldn't return the box, some great quality customer service should have been offered. Maybe IF there were clear communication between all Verizon stores the other store wouldn't have lied about returning this cable box to this "corporate" store. Crappy customer service! Thank goodness my carrier is ATT. read more