Review #901 2025-075 Customer Service Rep: Robbie, Elizabeth A former Sprint/T-Mobile customer... my husband decided to leave for cheaper pastures & changed our family plan. It was great paying a lower monthly invoice, some of the services like traveling overseas & local connectivity was downgraded. After 3 years, I'm back!! I visited the store in Winter 2024 to learn about recent promotions for phone & plan services. I was looking into the iPhone 16 Pro 256GB that cost $1,099; T-Mobile was running a promotion: $630 discount with trade-in on Go5G (via 24 monthly bill credits when you add a line on qualifying rate plan & trade-in); their background paperwork notes the transaction as Trade-In Value: $170, $630 over 24 months. When I was ready to transition, Elizabeth helped with carrier service transfer to T-Mobile & iPhone upgrade. I even received a couple of holiday glassware (though the design/inscription came off after several washings that I'm concerned if this is quality glassware). After purchasing the new iPhone 16 Pro, the data transfer was stuck; had to call store for assistance. Shawn was patient in walking me through the process (data transfer was estimated for 4 hours). Customer service & the cellular service for the most part was excellent; this would have been a 5-star review. Then why the low/unsatisfactory rating? After a couple of months into the new data plan, I noticed a major discrepancy in the trade-in credit; I was incorrectly charged with the payment & credit (refer to pic), I should receive a $26.67 monthly promotional credit & pay $19.17 monthly installment payment for the iPhone 16 Pro 256GB. I stopped by the store to inquire about this mistake, & they said the correction will be made once they receive the trade-in iPhone, which should have been received since it's been 2 months (02/19/25) after my purchase & plan upgrade. I just recently checked again & the error has not been corrected; I'm currently overcharged by $82.50. If this continues to the end of the 24 monthly billing cycle, I will be erroneously charged $180. Maybe it's not that much to some, but I was laid off a couple of months ago, so every cent is meaningful to our family. I am frustrated because T-Mobile assured me that the erroneous billing would be correct. ＼(｀0´)／ It's been month & I don't like being swindled/taken advantage of. I plan to stop by the store again for a resolution & explanation to T-Mobile's error & the lack of action. If they correct their mistake, refund their incorrect charges, I will update the review with the details & amend the rating. read more

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We truly appreciated the service that Alex Enriquez gave my wife and I. We went to T-Mobile to upgrade our plan and swap out our old phones. Alex was very knowledgeable about every aspect of the transaction and knowledgeable about all aspects of every product offered by T-Mobile. On top of that he was friendly and very patient with my wife and I, answering all of our questions. One issue Alex patiently helped us with was that my wife and I had been sharing AppleIDs or a long time. He knowledgeably and patiently helped us to get a separate AppleID for my wife. That was above and beyond!! It was truly a pleasure interacting with Alex. He is the exemplifies excellent customer service, showing that he truly cares about his clients. Thank you very much Alex!! read more

It pays to get the insurance. Repair of screen protectors are free, repairs of screens are a nominal cost. Service is very efficient!

I had been trying for quite some time to get help resolving issues with my bill and some fraudulant lines on my account and it was honestly a frustating experience- until I finally went into the Torrance store on PCH and Anza , and finally connected with Maxx ,(with double XX) who truly made a difference with the help I needed to get this resolved. He was amazingi!!! The best employee I have had to help me with this. I have been dealing with this for months and kept getting the run around. He was patient, attentive and genuinely committed to helping me figure everything out. He took the time to carefully review my account, get on the phone with upper management to get this cleared up and explained everything. He went above and beyond! Im incredibly grateful for his help after so much frustartion with multiple failed attempts with others. He said he has been there for 4 years and I hope management recognizes the value Maxx brings to the company. Customer service like this is rare and very much appreciated. read more

Sales reps at the Gardena store are rude and lie just to get rid of you. I went in to correct a problem of my T-Mobile phone. read more

Upon arriving, we received no greeting or acknowledgment from the staff. We were there for a simple online order pickup, yet there was no check-in process or queue, leaving us unsure how to proceed. When a representative became available, we approached him ourselves. He retrieved our order promptly but placed it on the counter without any communication, then went off to the side to play on his phone. He left the transaction to be handled by another employee who was already helping a different customer, so that person had to handle both customers at the same time. Overall, the customer service ranged from disengaged to borderline rude. I will not be visiting this location again, the experience lowered my overall perception of the T-Mobile brand. read more

Torrance at 4135 Pacific Coast Hwy, CA Today was a good day to go to T-Mobile! We met Maxx a well read charming and friendly young man. Maxx was very patient, knowledgeable, and made our process hassle-free. From explaining all the plans and options, to setting up the phones and getting our new phones taken care of. Maxx made it so easy to switch to T-Mobile from ATT due to my disappointment with the service of ATT and customer care that we were no longer getting. Everything was handled professionally and in a timely manner. I *HIGHLY* recommend this location if you're looking for excellent customer service and support! Don't forget to contact them and ask for Maxx Thanks Maxx Mr. & Mrs Geiser read more

My Mom and I are on the same account, and she been out of the country for awhile. That said, she has been using an international SIM. Upon return, she needed a new T-Mobile SIM as she has misplaced her old one. And that's how we ended up here. This was, by far, the best, easiest and fastest experience I've ever had at a T-Mobile. (T-Mobile Tuesdays don't count!) We came through and spoke to Frank. "No problem!" We were literally done in less than a minute - including him attaching the new SIM card. He also gave us a tip: tape her old international SIM card onto the card the new SIM came with so you never have to lose it again. Genius. This isn't the closest one to home, but thankful I found it (since we were in the area and I needed her phone activated STAT!) Frank was a huge help. Will return should the need come up again. read more

T-Mobile - Mobile Phones Near Me - Torrance, California

They need better customer service. My husband and I went in to get him a new phone. It took over 45 mins to get service. We were acknowledged when we came in and no one approached us until 45 mins later. Today my daughter went in to get accessories and the customer service was poor. The staff had attitudes like they did not want to be there. She left without her accessories. If I could give them a zero I would. The management needs to have some retraining for customer service. The Hermosa location had great customer service; I wish they were still open. read more

I recently transferred over to T-Mobile from another wireless carrier. I did all the transactions online but when it came over to porting over my cell number I ran into issues. I called the T-mobile phone support several times and unfortunately did not get the best service on the phone. I decided to go over to this T-Mobile store instead and the service here was outstanding! It was like light and day between the phone support service and the actual store service. Kristopher the employee who helped us and he was simply outstanding! He knew exactly what to do to resolve the issue we were having with porting over the cell number. He was friendly and super efficient. We were in and out in less than an hour unlike the several times I was on the phone with T-mobile phone support (I had called 5 times and kept running into a dead end!). I am so thankful for the support at this store and special shoutout to Kris who was very helpful! I was close to canceling my new T-mobile service until I got the great service and help from this store and Kris. Thank you! read more

Jocelyn, great customer service! Pleasant and smiling when I entered the store. Very patient in fixing my cellphone issue!

Khalid set up our new phones and family plan and everything went so smoothly! He was super patient, attentive, and personable. My mom stopped by on a later date and was helped by Robbie. She said she had a great experience too! I would definitely recommend this t-mobile location. read more

I met with Robbie E at the TM store on Crenshaw/Sepulveda, expecting to spend a minimum of an hour there due to a complicated transition from a competitor. Not only did Robbie resolve my issue in under 20 minutes, he did so with the highest level of professionalism, kindness and expertise. He explained and answered my questions and ensured that I was satisfied with his response before moving on. I am already so impressed with TM as a brand new customer, just after having such an amazing experience with this outstanding rep. read more

My mom and I came to this T-Mobile store for a billing question. Mr. Isidro, Retail Associate Manager, went above and beyond with compassion and determination to resolve the issue. We are deeply grateful for Mr. Isidro's exceptional customer advocacy. The Team is with high morale, and the best T-Mobile store that I have been to. read more

The t-mobile rep, I believe her name was Elizabeth was determined to puzzle out my issue. After many tries, and almost an hour later, she finally was able to solve my issue. Just so you know, I believe the issue wasn't on the T-mobile side, but rather the phone manufacturer's side. So, happy customer, diligent representative. And T-mobile as a whole is a great network that costs less than the other big 2. With the added benefit of free roaming in many other countries - Mexico for example. When they first merged with Sprint, their systems were, to put it nicely, in disarray. But they've got them fixed so now all is good. Also, they moved their over-the-phone customer support back to the U.S. and that has made a ton of positive difference! read more

Robbie is an amazing representative his costumer engagement was definitely the best he helped me with my new Apple Watch purchase and a Chromebook as well service was fast and easy thanks to his wonderful help ! Thank you again Robbie see ya soon for my next purchase ! read more

Isidro helped us out great. Our whole family got a great new plan and all upgraded our phones. He did a great job helping my parents who are not as good with technology. Very patient and helpful. A great Tmobile experience. Thank you! read more

Shoutout to Kristopher for helping us out even towards the end of the day. He was VERY helpful and had AMAZING customer service. T-Mobile stores need more like him! Thank you so much Kristopher!!! read more

This location is conveniently on my way home from work. I stop in here a lot to pay my bill with cash. The staff are always helpful and friendly. I am currently in the process of transferring my AT&T wireless account to T-Mobile since their prices are wayyyy better. Two lines with T-Mobile cellular costs less than one wireless line with AT&T and the coverage is just as good. I'm always looking for the best value and T-Mobile is it! I appreciate that the staff didn't mind me stopping in with random questions while I was researching for a new wireless carrier. read more

The staff at this store really go above and beyond. They're patient, knowledgeable, and want to help you solve whatever problem you bring in. Special shout out to Khalid H. and Isidro. Khalid researched the problem with my phone and did everything he could to help me, always polite and professional. Isidro did the same for a nice grandma next to me. read more

Excellent customer service.Very knowledgeable.Get you in out of there , quick commendating lifetime member and fan!!

Great service, staff super nice and helpful. Got a great deal on a new phone for my boy. All options and info was explained in detail. I would shop here again. read more

This review is not about any T-Mobile location, it's about the T-Moblie company. I found a small overcharge on our bill, and was told that it has been like that since 2019, and I would be reimbursed for the complete amount. Called back a month later and was told the reimbursement would only be for the last 90 days, and that we owed $120.00 for a router that was sent to us back in 2015, I never asked for one or got one. Called back the next day because it didn't sound fair, and then was told, there would no reimbursement at all, so I decided to leave T-Mobile for Verizon. I transferred all four of our phones to Verizon, (only had one phone with me at the time but was given SIM cards for the other three), and one phone would not work after installing the SIM cards. Called Verizon and was told that the one phone was locked and I had to call T-Mobile. Called T-Mobile, and was told the phone was locked because we still owed $60.00 on it, I paid off the phone and was told it would be unlocked in 24 hours. Called back 24 hours later, and then was told it could take up to 48 hours. Called back 48 hours later, waited on hold for an hour and 15 mins, then the person told be they need three more days, and I had to wait until the end of my billing cycle. What if I had three more weeks left until my next billing cycle? We would have a locked phone for that long? That's not how it works. I kept pushing that I was told 48 hours, and someone needed to make it happen now. The person on the phone said it was what he was being told by his supervisor, I asked to speak to this person, was transferred to another line, waited on hold for 30 more mins, but found out that I was actually just put back into the cue of calls, the next person that answered was not a supervisor and knew nothing about my issue. I feel like T-Mobile was going out their way to screw with me because I switched to Verizon and there was no need to provide me service. Please,,, do not use T-Mobile!!!!!!! read more

muy buen servicio y atencion imediata y miy buena recomendacion para poder tener el tel que ovupaba el mismo dia

My mom misplaced her iPhone the other day and T-Mobile was super nice and helpful about it. I appreciate the level of effort from them during this holiday period. read more

Their restocking policy is a joke and it's a shame that they treat customers the way they do. T-Mobile will cheat customers out of their money and claim it is their "policy." I'm in the never T-Mobile camp. read more

I had upgraded a line of SERVICE with SPRINT , now T MOBILE . under a promotional offer. Which was ,on contract of 18 months I would get a monthly Credit os app $ 17 every month,provided old upgraded equipment was returned to SPRINT. Equipment was shipped thru UPS to SPRINT warehouse and received by SPRINT WAREHOUSE This was confirmed by UPS as well as SPRINT customer care and they also noted this . However, since this credit did not appear on my account.I called Customer care . After checking , I was told that their WAREHOUSE had not updated in the System, hence the problem.However I was given immediate credit and assured me me that they are opening a TKT and that issue will be resolved and that it will be taken care of. Behold this never happened . Month after month I had to call CUSTOMER Care and story would REPEAT ,Credit Given, Tkt generated, issue not resolved. On average for each encounter I wasted 1-2 hours on phone. Issue not resolved,each month for at least 10 months. Behold now we are in 2023. T Mobile takes over BILLING from Sprint.Now begins RUN AROUND. T Mobile To Sprint , Sprint to T mobile and this went on and on.NO CREDIT GIVEN. Finally T Mobile informs me that they know nothing about SPRINT promotion. However ,they will generate a TKT and it will take 2 to 3 billing cycles to find and try to do needful ,if possible. NO COMMITMENT As of today T Mobile seem to be in LA LA LAND that is no RESOLUTION TO THE ISSUE. User's recommendation: STAY AWAY FROM T Mobile read more

They ighttt, guy who helped us was being a lil pushy. Think his name was David and he makes u feel bad/pressured if u say no to their deals and offers. They explain their pricing a little too confusing as well. Also it can get p busy. read more

I will never give five stars to a cell phone company because they all suck. Every single star here goes to Nick! I've never had a positive experience in a cell phone store until I met this young man. Professional, polite, patient, knowledgeable, can actually do math (I can't!). He was very straightforward and laid out a lot of information in a logical and easily understandable way. When we got our bill, it was exactly the amount he said it would be, no surprises, and anyone with a cell phone plan knows how rarely that happens. So if you want to have actual help and not feel like you're getting fleeced, make sure you come find Nick! read more

I recently went into this TMobile to get assistance on a recent purchase. We were greeted by Kristopher as soon as we walked in. He took us to a table and inquired what we needed. He assisted us with our phone with professionalism and accuracy. I then inquired about the current promotions on IPhones. He walked me through the pros and cons on each phone based on my needs. He was patient and answered all our questions thoroughly. I was so impressed with his knowledge and most of all his integrity. He ensured us that if we had anymore problems we could contact him. I felt like a valued customer. I would like to let this company know that this young man is an asset to this company. Thank you Kristopher for treating so old folks with so much care read more

Please treat your self to Alex very knowledgeable , he knows the products of the cell phones very well , and he is a really helpful person he greets customers with a smile when they come in come to the t-mobile store , I just came from Att&t carrier so glad i made the change to T-mobile Thank you Alex read more

At this Torrance location, Ray and Shawn helped me out today. They were both excellent. Very knowledgeable employees. I appreciate their help very much! read more

Dope Spot! Swung by the shop on multiple occasions and all the reps were extremely helpful and knowledgeable. All questions answered and purposes fulfilled. Not too crowded which was a major bonus, enough techs to support. Dave (and check-in Girl) were great, quick at helping and solving. Will definitely be back. Next door they gotz spam musubis, so you most def can't lose. read more

Very bad customer service This store doesn't know how to do basic customer service. Some employers are unprofessional. read more

Remodeled! Spacious and beautiful! * amazing customers service (David Moon) I love how the workers here were really honest about all their deals and promotions! Most places I go, the workers try to get every penny they can get and want to sell their products no matter what. I was in a very interesting situation where I needed to purchase or upgrade two phones... but we were already t-mobile customers... so all the promotions you see on the ads are difficult to get because they are geared to new customers only. He told us to come back in two months when the new iPhones come out so that we can get the discounted promotions then. And that's exactly what we did, we came back two months later to receive other promotions!! This is what I appreciate the most, they could've just tried to sell us something then but instead they really tried to make the best experience possible for us and gave us all the options possible to get us the best deals! Even though it took a while, I would say that's pretty amazing customers service - trying to help the customers get the best deal! The person that helped us was the Korean man named David Moon. He speaks both Korean and English fluently (which helped my korean speaking mother understand the situation). I know for sure next time I need phones services, I will make sure to contact him!! read more

When I opened the door, Dave greeted me and asked me what I needed. I explained that my daughter had recently upgraded her iPhone and couldn't activate it. Dave asked me whether we were previously with Spring (she was) because there is an additional step that wasn't included in the instructions. Instead of telling me what I needed to do, he offered to do both steps for me. It turns out that he was also unable to activate it, so he initialized a new SIM card with the same number. Per T-Mobile, he was required to take the old phone, so he ensured that it was completely erased. Dave gets a 100% on customer service! I highly recommend this store! read more

I went in today around 12:20pm. I needed some guidance using screen lock. The male employee was very helpful and taught me about SETTINGS / Security / Screen Lock & Screen Lock Options. How refreshing to be treated with patience and respect. A+ for T-Mobile on Crenshaw & Sepulveda !!! read more

Last week we went into the store to have my wife's screen protector changed and met with Isidro Najera. He was very courteous and said no problem, while talking with him we started to discuss T-Mobile internet with him which we had tried some time ago but wasn't able to connect. . We where in search of a plan to save us money on the internet and new iPhones He not only set us up with new phones and the internet but saved us way more then we anticipated but He ensured us that he would set the internet modem up for us in store so that all I had to do was take it home and plug it in, which I did and it worked great. I needed to add a second network name so I called him and again he said no problem bring it back and he would set it up for me . Today we took our new IPhone's 16 in to get switched over, Isidro worked with us until all issues were resolved. It was a pleasure to work with someone who had our best interest and not just a sales person. I would give Isidro 5 stars and up. He is very polite and patient and has what it takes to help customers. He answered all our questions without hesitation it was a pleasure to have him help us and in such a kindly manner .. honestly you don't get that much anymore .. thanks is for making this transaction so much easier for us we really appreciated it .. read more

They are the worst T-Mobile store I have ever been to. The employees don't let you ask your question before they interrupt you to answer what they think you're about to ask. I tried to give them another chance today & it was an over all shitty experience AGAIN NEVER GOING TO THIS T-MOBILE AGAIN. read more

The BEST! This is the Best T-mobile store around! I wanted to buy the new iPhone 14 and was getting the run around from 3 different T-Mobile stores in the area about the phone and a international calling plan. The other stores couldn't even answer "basic" questions about my plan. I have to say, Lennette and Dave were both awesome at getting me my new phone, syncing all my data, and explaining my plan and phone to me. I am greatly appreciative of both of them! I highly recommend this store for all your phone needs. T read more