My husband went to this store to just remove an old tablet from our account that was no longer being used but was costing $10 per month. They kept just trying to up sell him a new phone which he kept declining. He left the store thinking the tablet was disconnected. Well not only was the tablet not disconnected but then we received an email thanking him for ordering an iPhone XS a $1200 phone. This would increase our bill by $70 per month. We called Verizon fraud who said the order was placed on the internet. Is this an unfortunate coincidence for this store or just a shady way to meet sales quota. Never going back here again and wondering why a company like Verizon would have internet fraud on their store network. Beware people and be vigilant. Watch your accounts. read more

Lots of people working at this Verizon store and very few customers, but no one seemed too anxious to help. Everyone seemed a little gloomy there. It was weird! I finally did get some help and received some incorrect information regarding my phones. Not very impressive customer service! That whole mall in general stinks and the people that go there aren't that great! Not my cup of tea! I'll stay closer to home next time! read more

The reps were very unattentive and quick to delegate me to their 800 number, if it wasnt for Felipe intervening I would have leftvery upset. Pretty bad customer service. read more

If I could give 5 negative stars I would. This is the worst corporate Verizon store. Please think twice about going to this place. I'll try to make this horrendous story short. My husband travels for a living. He was in Canada and his Samsung Note 2 was forced to update which ended up breaking the phone. He called verizon and they told him to go to his local verizon store, get a new phone. Easy exchange. Not till we got to this horrible store. Mario (sales associate) assisted my husband and informed him that there were no more samsung note 3's in stock (he was going to upgrade). He continued by telling my husband he needed to come back during the weekend because a shipment would come in. My husband asked if any neighboring verizon stores had any. Mario insisted that they didn't because of the previous Father's Day sale. We agreed to come back the following weekend. Honesly, We didn't believe him so we called verizon and they said that, that store had them in stock. We called in the parking lot only to find out that Mario has lied to us. Andrew (store manager) said they had some and to come in before closing. My husband dealt with Andrew, who had the worst costumer service demeanor. My husband explained the situation and was FORCED TO BUY A BUNDLE. Even though he was told by Verizon themselves that it was a easy switch and purchase. I also want to repeat that I did use the word FORCED. Like I said my husband travels for work, he needed to fly out that Monday and in order to get his phone in time he would not only have to purchase his phone (which we were aware of) BUT, to also have to purchase a screen protector, car charger and blue tooth headset. Stuff he didn't need. It added another $200 to his bill. My husband was irate and Andrew could care less. He purchased it and walked out calling verizon to complain. My husband got a hold of the costumer service supervisor who called the store and spoke to Denise who was given the ok to return it. Verizon informed him that he can return the items at the store. Mario blatantly said No and refused. My husband demanded to speak to Denise and Mario refused repeatedly. He refused to let my husband speak to both Denise and store Manager. This is a sales associate that was telling us this. This store has is impossible, rude costumer service and takes full advantage of their customers. We are not letting this go until something is done regarding the awful service that was given us. We have been verizon customers before it was even Verizon. Never in our life have we dealt with such Unprofessionalism like theirs. So if you run into the store manager Andrew or Sales Associate Mario. Run away!!! Run far far away! You will be scammed out of hundreds of dollars on promotions that are not even sanctioned by Verizon!!!! Get on google search and find yourself another verizon store! We did and got our returns completely. No hassle! When we went to return the items at the other Verizon store, my husband asked the manager Melvin (we were at the Colima Road Verizon store) if there was anything that should have prevented us from returning the items at the Plaza Verizon store...he simply said no, and preceded to refund us the money of the items that we were forced to buy. Stay away from this West Covina mall store!! BAD BAD BAD!! read more

There's such a lack of customer service at this location compared when I first started going to this store. I went back about a week ago and wanted to go over my options for an upgrade. But the guy just showed me some basic stuff and gave me the bad news about those of us that still have the unlimited data when the current contract is over. An additional $20 per month to keep it? Based on my usage, I'm better off paying the new data plan they have. But they didn't explain it at this store for me. Thank goodness I took my business to another location that cared that I was looking into my options for after the contract term was over. Boo for lack of customer service! And 1 star will be assigned cause you should understand customer service better and provide a quality experience for those of us that have been a loyal customer! Will for sure to take my business to another location. I've been a 12-year loyal customer. Don't you want to keep me? Sorry, but not sorry. REALLY! read more

Rude Salespeople. Rude Management. This store says they only sell contract. They turned down a sale of a phone we wanted to buy at full retail. Even with Verizon Customer service on the phone with them asking them to make the sale, they still refused to do it. They were very unprofessional in how they went about it. read more

I have to increase my rating today to do the excellent customer service I received from Estella who is on the tech support team. I arrived pretty darn near opening time and there was only one person ahead of me. Yay! Estella went above and beyond and I walked out with more than I had expected..a smile on my face! Word to the wise, don't come here on a lunch break...you will be frustrated! read more

Despite the negative reviews, decided to try it out. Was told by telephone customer service rep to try going to the actual store for poasible phone exchange. Went in the store, greeted by some tall lady...no smile no friendliness or willingness to help. Took my information and immediately said NO to my request. Rude, unfriendly, not helpful at all. Did not even offer options. After so many years (15+) with Verizon, thinking of switching services to another carrier...AT&T is sounding better...so disappointed. Wish i could give NO star for this store but cant post review if i dont. read more

Worst store ever!!! We went to that store to buy the iwatch 4. They have the buy one get 50% off the other promo. We wanted two 44 mms. Sal was the sales rep who helped us. He asked what color we like so we chose black and pink. He didn't explain that the pink is a 40 mm. I asked him if we have the right watches before leaving the store and he said yes so we left and trusted him. Got home late after doing errands found out one was a 40 mm. The mall was already closed. I called Sal the next day he said to come back and he'll exchange it and there will be no restocking fee. The 40 mm box was in its original package, not opened since it's the wrong size. He said he'll be leaving at 3 pm and I told him that I won't be there until 7:30 pm. He said that shouldn't be a problem the manager will be able to help and we do have it on stock. "If the manager have questions he will call or text me." Well that didn't happen. It was the complete opposite. The manager didn't help. One of the sales rep said they have the 44 mm watch in stock so he got it from the back, came out scanned it but wouldn't scan. Manager scanned it, didn't scan. For short nothing was resolved and wasted our time. While we were waiting at the store thinking we'll walk out with the 44 mm watch this time, we were thinking of upgrading my daughter's phone. (Thank goodness we held off on that! I'm not giving another sale to this store.) Instead we were told that someone had purchased it online and put it on hold. If they had common sense and excellent customer service, they would've made sure that the watch is available. If they already committed to a customer then they should stand by that and not give an excuse that someone purchased it online. With technology nowadays, inventory will let them know what's left available in the store. We've been Verizon customers for many years and being treated this way is unacceptable!!! read more

I was eligible for an upgrade and knew exactly which phone I wanted. Debated on ordering online or in-store. Decided it's best I go to the store just for the sake of speaking with a live person. Upon entry, I was greeted and advised I'd be seen shortly, which gave me enough time to make the final decision of getting an S7. Julian approached me shortly after, ready to assist. I noticed the online promos were different than in-store and addressed this to which Julian did some research. So I tried to order online to pick up in-store, which turned out to be a hassle. All the while I was frustrated on finding the best deal, Julian returned and advised the cost I'd spend in-store for an eligible upgrade was much less than my online checkout price. The phone I wanted was in stock so we decided to upgrade my phone in-store instead. The process was relatively painless; my confusion and indecisiveness shined through and Julian was ever so patient in deciphering my internal struggle. I knew my phone bill would increase for the phone being added, and that was fine by me. I was mostly concerned with all the fees, trading in the old S5 and leaving with a phone case and cover, as well as my limbs because it can get pricy. Julian was very thorough in understanding my concern for cost and was able to work everything out. I ended up walking out with a new S7, screen protector, case, and car charger for just a $20 fee (I believe upgrade or activation). I'm always very happy with Verizon, been a customer for over 6 years now, and every time I am very happy with my upgrade. Julian was very simple and able to address my questions and concerns. All possible credits were applied to my account which made me feel even better about getting accessories without coming out of pocket. I guess the key to a good experience would be to know what you want, and if you don't, speak up and ask about your options. Julian figured out what it was that I wanted and gave me just that! 5 stars for a happy customer and great experience! Thanks Julian! read more

Horrible service. Went in on 8/22/2016 To get the galaxy note 7 and from the beginning it was horrible service. Walked in and this Asian lady(worker) was on her phone and seemed bothered to help me when I asked her questions. She said no one had the note 7 in stock. I asked her if I can print out my pay stub to get my Verizon bill discounted and she said no. Also, she didn't accept my email. LMAO. I left thinking I wasnt going to get a new note. BUT, realize there was a bestbuy in the mall with the phone in Stock. Now I got my note 7 and not thanks to her. Hahahah read more

I went in this friday 8am with a note 5 that would not turn on. after looking at my plan they order me a new one, and asured me that i would have a phone with in 24 hours . not . I just checked fedex tracking it says i wont see my phone till monday. 11am ugh , Verizon phone replacement is the worest ,realy you cant have a few phone at the store 3 day is crazy not to have a phone i need it for work . I GOT START LOOKING FOR A NEW CELL COMPANY, i pay 400 a month for this cut rate service. boo boo verizon boo! read more

Unprofessional and non-dedicated staff. Including the "general manager". Unless it's an easy sale that doesn't require more than 10 minutes with a customer in helping resolve an issue, they do not care about you. read more

If I could give a 0 I would. A rep had told me they would hold a phone for me for 15 minutes. I got there within 15 minutes but was put on a line for almost an hour just to hear that they had sold what was on hold for me and that "they do not hold new phones". Well, they should have told me that when they were on the phone with me. Not only did I waste 2 hours of my time, but now I have to wait for another 1-2 weeks for my phone. Thanks. read more

If I could give this place a negative 5 stars I definitely would. So rude and not helpful at all. I'm so happy I switched phone companies.. And the sad part is that I've received great customer service from other locations but this location totally did it for me. First time I was here and after my experience I shortly decided that I would no longer want to continue my service w Verizon. read more

Not worth a 1 star. HORRIBLE CUSTOMER SERVICE. After the guy not able to help me, he asked his manager (which was busy in the back) he said to give a discount going forward. I went in to resolve a past bill, the prior person who helped you is not here today I cant honor what was said to you. They wanted to get me out by giving a discount?? I asked for the guy's last name, he didnt want to give it to me. I asked again, he cont' to repeat his first name only. Do not go there!! They are liars and will con you and say one thing. The bill would come and be something else!!! read more

I went in this past Sunday, because my Samsung Gear watch stop working, I talk to the manager David, explained the problem, I asked for a exchange, with no hassle , one of his team members attended me and replaced the watch!! That's what I call great customer service! Thanks David and team , I will be back for my next upgrade to your store read more

Worse customer service I have ever received in any Verizon store when in because I had purchased a new phone and wanted them to switch the informationover they handed me a piece of paper and said figure it out The gentleman told me read the paper figure out how to do it and if you can't find someone else to help you I'm glad I pay Verizon so much money for their great customer service This is not the 1st time that store has been rude to me or anybody else I know other Verizon stores are much nicer will never use that store again ever read more

This Verizon branch have its bad and good moments. First the bad side is not all staff are technically knowledgeable. So you might get to a staff don't have technical expertise and you end up being referred to pick up the phone and dial technical service which might take a horrible 2 to 3 hours and being toast around and end up with no resolution. There is a lot of people go to this store and the wait is long. The good thing is that if you get lucky, you can come across a staff that can give you a good deal and lots of freebies and also staff that will try to resolve your technical issues. If you gonna by a phone, you need to test the phone and study the specs or else if you end up returning the phone or equipment there is a restocking fee which not mentioned by the staff but it is seen on the receipt. So buyer beware. read more

The name says it all, i am and have always been a Verizon customer. I have all their services and I love going in store to receive great customer sercvice. They are all knowledgable and eager to help. read more

Taking a vacation out of the country next month, while shopping at the mall, stop by this Verizon location to set up my roaming. he told me he doesn't do that. Great customer service isn't it?!!! read more

Went in to return an item bought at a different Verizon location and experienced the worse customer service. Upon walking in I passed right by the store manager who was too busy playing on his phone to acknowledge he had customers. Then he noticed me and called me back. As I explained to him why I was there he said he wasn't sure he could give me a fund since I didn't buy my item at his store. He called a sales rep to assist me who had the same attitude of the manager, if not worse. It was obvious she didn't know what she was doing as she couldn't get the watch to clear. While attempting to clear my watch, she said "I hate customers who return things." My mouth dropped in disbelief and lucky for her I was still in the Christmas Holiday mood. I ended up driving to the Chino Hills location to return it and explained all the drama I endured at the West Coving location to which the sales person said they're was nothing to returning any item. NEVER WILL I SHOP AT VERIZON WEST COVINA IF I WANT CUSTOMER SERVICE. If this is how a loyal Verizon customer of 15 years gets treated you don't have a chance and Verizon will spit in your face. read more

Overall a good experience when walking in I was surrounded by 3 vz employees asking if I needed help. Extra star for being helped even when busy and having the white iPhone 4s in stock with no lines! Plus the employee who helped me was informative read more

Jorge Garcia is awesome!!! A week ago I went in because I wanted to upgrade from an lg env 3 (I know, sad) to an iPhone. He was so helpful and made the whole process so smooth. He made sure I got everything I needed, the plan that was right for me, and even helped this newb set up her phone. I couldn't have asked for a better experience. Thanks Jorge! And thanks Robert while I was waiting you provided great comic relief. I felt like I was hanging out instead of waiting for my info to transfer. :) read more

I'm still amazed with my experience here at this Verizon store. This is my first experienced at this store. I have been to one in the OC and nothing compares to this one. I was there in line for the iPhone 5 early Friday. From start to finished. It was one of the best costumer service experienced I had in a long time. Everyone is so helpful and knew their stuff. Coming from a corporation these days that surprised me. Lets just say they went out of their way to help me with my purchased. If you need services with Verizon Wireless this is the sore you need to check out. read more

Very rude workers especially one named Johnathan ! Me and my family just recently switched over from T-mobile and had came back to verizon store to get some questions answered and get something removed from our bill because they had been charging us for insurance that we never agreed to have while doing that the worker Johnathan seemed very annoyed in doing so and would respond in a very rude manor to the questions my father was asking we than later confronted the manager I believed ray was his name but still was very careless about the situation. Definitely feel very unwelcome with verizon !! We still have a About a week and a half to cancel to which we just might, unless there is a reason to stay but ONCE AGAIN STAY AWAY FROM JOHNATHAN RUDEST/WORST WORKER EVER COULDN'T ANSWER A QUESTION WITHOUT HAVING ATTITUDE. read more

Beware of deceptive sales practices. They told us this HUM device was free, but didn't mention you are put on a two year subscription to use it. I talked to Verizon, and this unscrupulous company said that we are stuck and they would not cancel the subscription. I'm sick of Verizon! read more

UPDATE! Verizon customer service refunded me the entire amount I paid for the duplicate screen cover. Never should've had to pay for a second one in the first place. Thank you Verizon. read more

I came to this place to upgrade my sons phone to an Iphone 7 plus and the sales person told me that its going to cost me over $200 to do an upgrade.... me and my son looked at each looking surprise and i asked the salesperson why its so expensive just to do an upgrade? He stated that because of upgrade fees , taxes and misc ... that was his exact words ..... i was thinking to myself , this guy must think i was born yesterday and i can tell he was scamming me ....I then politely told the salesperson that we will be back. We then went to BEST BUY MOBILE spoke to a salesperson and he was able to upgrade my sons phone to an Iphone 7 plus costing us only the tax which was $80 and he gave us a Best Buy gift card to purchase a case , we were in and out of the store in under 20 minutes ... I was floored .... a couple of days later , i contacted this is Verizon wireless store and i asked why were they going to charge so much to upgrade when BEST BUY MOBILE gave me an honest and reasonable price? The representative on the phone couldnt explain why i was being overrcharged and he was claiming that they charge the same as BEST BUY MOBILE which was completely a lie because my sons were right there when i was being overcharged .... I will never do business in this place ever ... and im warning all consumers to beware of this place .. Go to BEST BUY MOBILE they are honest and they will provide you with courteous and fast service . If only i could rate this store 0 star because thats what they deserve. read more

Sammy helped us, he is very good! We went home with iPhones. One of the iPhones was defective and when we returned the phone they didn't give us a new phone. We had to wait for a reimbursement for the number porting from the defective phone to a new iPhone that we haven't gotten since almost two weeks. Now we owe a down payment to get the new phone when it is their fault. More money and more money down. read more

Definantly don't recommend !!!! I walked in checked in with one of the employees sat down and waited. After an hour had passed still yet to be helped. read more

These service here is literally a joke. I walk in and stand behind the register and the employee standing at the register looks at me and looks away. I stood there for about a minute or two then he decides to tell me I have to sign in. Sorry, but I didn't think I needed to do that? I had an extremely quick question. Then i get helped by another employee and he tells me one thing and then another employee tells me something completely different. If you don't like your job then quit but don't take it out on customers whom you haven't even spoken with yet. read more

Dulce rally helped us a lot. I had a lot of questions and she was very patient with us. I am extremely satisfied with the service we received. read more

Go see Yaz. He was very helpful and answered all my questions. Upgraded my husband phone and I will see him in a couple months for my upgrade!!! Thank you Yaz read more

Verizon has good coverage in certain area's in LA but I recently moved to La Puente, CA and they have the worst coverage there. I get 1-2 bars max. I am really thinking about switching PROVIDERS. read more

I had been to this kiosk store one time before, and left with a nice regard of the employees. I told them that I would be back after vacation. Well, I did return and I talked to Alex Q., the manager, who I had previously spoken with as well. I told him that my main concern was to transfer some saved voice mails over to the new phone. He understood my concern and went above and beyond any customer service I have experienced in years. He was on the phone with techs and managers, and other people to get the problem remedied. Not only that, Verizon was also having a free phone promotion for the month of February, so I came away with a free phone. I got a very nice contract, a free nice new phone (paid the sales and state taxes, of course. A big shout out, not a yelp! Tell your friends and family. This is the kiosk below Zumies on the first floor - not the store. read more

Alex Q and Jessica were amazing. Most friendly. I know it takes a while to get everything taken care of but the wait was worth the service. Alex went beyond to get me a good deal for my lost Hot Spot. I will definitely go back to this kiosk. The store in the mall is always so busy. read more

This store has THE WORST customer service and it NOT a good representation of the service normally provided by Verizon. I came into the store because I was having problems with a brand new smart phone I had ordered over the phone. I explained the problem them and they suggested resetting my phone to see if it would resolve the problem, but it did not. Then as the employee was helping me troubleshoot the issue, another employee rudely interrupted and said that the symptoms I was seeing on my phone were normal phone operation. She kept making me feel like I was dumb and even told lies to my face. I know she did not know what she was talking about and was just feeding me a bunch of B***S4!7 I knew that the way the phone was operating, it was not normal. Since the original rep could not resolve my issues, he told me that I may have a defective phone and that the manager would have to process the replacement. When dealing with the manager, she had a bad attitude and was very rude and made me feel bad for having a faulty phone and having to replace it for me (maybe because I didn't buy the phone in their store?). It was a very uncomfortable experience and left me angry all night for the way I was treated. Avoid this store at all costs read more

If zero star is possible for this location. I came Memorial Day Monday May 26 to resolve a continuing issue with my phone. Jeanette assisted me first with acting like I was the crazy person. Yesterday, my Galaxy S5 did not recognize my Sim card. I went to the Vegas location on Mary Parkway, to get a new Sim card. Then after leaving the store, I went back to the hotel, only to find out my phone is not charging. Arriving home in Los Angeles area today, I went to Verizon right away. Anyway, for some weird reason, when Jeanette plugged my phone in, it started to charge. Before all of this, my boyfriends phone charged with my charger, so it wasnt the charger. After, I told her that my task manager kept popping up for no apparent reason. She claimed that I accidentally click on the task manager, like I'm some sort of idiot. After, I told her to test it herself, she realized I wasn't an idiot and it was faulty. Anyways, she did a master reset my phone. It seemed to have fixed the issue, temporarily. So, I left the store, thinking my phone was fixed. The 2nd time, same day, I returned was about my Iris Mobile. Since, Jeanette reset my phone, I assumed the Isis Mobile app would work. The app works, except my phone would not recognize the NFC. This was an issue from yesterday, but we figured it'll work since the Android beam worked. Anyways, they did not fix the issue and ignored the help. I wanted to use my $25 from Isis to credit my account since I purchased a screen protector from the Vegas store and NFC did not work, I charged it on my credit card. The Vegas store told me that I can use the credit towards my account, but the West Covina store said it can only be used in store purchases, not billing. Jeanette then told me I need to call Verizon and speak to them and she would not be able to help me. So, I left the mall to call Verizon, only to find out, I cannot when I make a phone call, the receiver cannot hear me. As I returned to the store the 3rd time, same day, you can already imagine what kind of mood I am in. It was all denial denial of Verizon customer service and yet, I am right, my phone continued to have issues. ANYWAYS, same day 3RD TIME, spoke to Masis the manager on duty. It did not seem helpful at all. I explained to him, my phone continued to have issues, even after the master reset. Instead of looking in my account, he automatically said, I can get a new phone today, but I would to pay $50 because I did not have original phome box. First of all, why would I have it with me? Second, I threw it away. Anyways, the $50 is because since I did not have box, he CLAIMED I was planning to do a REBATE SCAM. I explained to him, that he can take the damn, and I can just leave the store with a new phone, without paying $50, with no box or any accesories, just a new phone, but he didn't bulge. Anyways, I told him, fine I will pay the stupid $50, as long as he can guarantee I get it back, which he didn't answer. He got one of his Sale Representative, Jeanette, 10 minutes later to assist me. After, this gentleman, did not catch him name, look at my account, and realized after all this $50 arguing talk, my phone would be a warranty claim. This means, Verizon will send a phone, directly to my home. This wasted a huge portion of my time, especially my Memorial Day holiday off. I had just switched over from Sprint less than 2 months ago because of the great reviews and customer service that Verizon has to offer. I am paying double of what I paid with Sprint on my bill. Now I realized I made a mistake, and should have STUCK with my original carrier, and just deal with the bad quality reception, but at least I know Sprint would have fixed my issues right away. read more

At first, I was hesitant to come to this Verizon store because of all the negative reviews. However, it was the most convenient location, so I decided to come anyway... and we had a great experience. When entering the store, we were greeted by store manager who introduced us to Lupe to help us out. I wanted to upgrade an existing phone and port a line over to Verizon. She was very professional and patient, and knew her stuff. She gave a quick sales pitch on add-ons, phone accessories, and other services, but when we said we didn't need those, she moved on and there was no push to get those items. Before coming to the store, I had seen that there were some promotions available to my account online. In the store, I asked Lupe if she could apply those promotions in store as well, and she said sure. In all, she was great and we had a great experience at this store. Obviously, I can't speak to your experience if you get another Verizon rep there, but Lupe was great. The store itself has a nice layout with standing tables where the Verizon reps handle the transactions. This store also has good stock ... when checking online for iPhone inventory, some Verizon stores didn't have stock, but this one had the two specific models/colors/sizes we were looking for. read more