From the minute you walk in they are very attentive and courteous I bought 65" sony Doug was very helpful and professional I told him that same tv was at same price at BB he gave an unbeatable price he explained all I needed to know bout the TV Fred was very attentive he closed the deal for me explain warranty and on top of that they took my old tv.I would recommend this place if you're looking to buy a TV or a sound equipment for it check the guys first cause "if you don't you'll be sorry" read more

Doug the store manager helped us buy our new TV and sound bar. His knowledge and professionalism was top notch. His pricing was better than Costco, Best Buy and Amazon. The delivery team was excellent and made our TV buying process extremely easy and stress free. I highly recommend Doug! read more

I was in the market for some surround sound speakers as part of a home renovation project. I worked with Courtney as she showed me the Sonos Arc. After some research, I decided to go for the Sonos. While I was Courtney asked if I need to upgrade the TV. She was very helpful in helping me narrow down the choices. It's true, this place is much cheaper compared to Best Buy and Costco. I highly recommend this place. read more

Doug and Fred sold me a TV with no pressure and gave me all the time I needed in the store to make my decision. This was during COVID era, and they followed all the safety precautions to keep us safe. When I noticed some minor imperfections with the TV, Doug arranged for multiple exchanges until I was happy with the quality of the TV. He kindly did me a favour by having the delivery driver assist with the repacking/disassembly of the TV & stand since I could not do this alone. I'd like to thank Doug, Fred, and the VideoOnly business for providing me such a pleasant experience with my purchase! read more

I came in with the exact idea of what I wanted. Fred didn't try to upsell me, just helped me complete the purchase efficiently. Delivery and setup was cheap ($60 to bring it in and set it up on a surface) and went smoothly. read more

A gem. Glad I found them! Super helpful and knowledgeable staff. Pricing better than online.

Absolute best prices and customer service in the business for years! I've bought from Reggie multiple times in the San Mateo store. Prices were the best then and my experiences working with him and Video Only was flawless. Now, was looking for another TV and found out that Reggie was at the Mountain View store. I called him, and of course, he had the best prices again and I was in and out of the store in 10 minutes. 100% easy and perfect purchase. I knew all the Costco, Amazon, Best Buy prices and as I predicted, they easily beat it! The TV I wanted was on sale in the Costco monthly ad as well. You think Video Only is not well aware of the Costco prices when they are just down the street? I hope this place is around forever because they are my automatic go-to place to buy any electronics for home theater. Thank you Reggie and Video Only! read more

After hearing their advertisements on the radio for years, I decided to give them a try. Frederick was amazing to talk with, which I later learned he was the store manager and it really showed. The was receptive to what my goals were and educated me on the design specialties of the brands. Not once was their any high pressure sales tactics which made the entire experience rather enjoyable. I will be back in the future and recommend you do the same. read more

Extremely knowledgeable and friendly. I been researching a new TV for months. Went to visit the store and was promptly greeted by Doug, the store manager. I wanted to replace myc15 year old Samsung LCD. Doug asked me detailed questions of what type of content I watch, room light exposure, and budget. He gave the pros and cons of each model that he recommended. Ironically he suggested the same TVs that I was leaning towards. He put played different videos (standard and high definition) so I could actually compare the TVs. Doug gave an honest recommendation and he actually suggested the lower cost TV. I went with his suggested and been extremely happy with the TV. I consider myself very knowledgeable about the latest TVs but by no means an expert. I will have no hesitation to go back to Video Only for any of my audio or video needs. They have a wide selection of TVs, soundbars, and audio receivers. The store is very clean and organized logically. You can't beat the selection, service, and most of all prices. My TV was cheaper by hundreds of dollars then the warehouse next store and the typical big box stores. They are definitely my go to store and don't hesitate to ask for Doug. read more

Very good experience. I'm never enthused to go shopping for TV equipment, but I can't say enough good things about Michael and my time in this store. He was very knowledgeable and helpful, and he made this a hassle-free experience. The prices were very reasonable and I will definitely make this my go-to place for TVs, soundbars, etc. read more

I'm giving 5 stars to Doug, the store manager, for being patient with me while I tried to decide which TV to purchase. He was very informative and knowledgeable. My son and I both purchased sets. I think it's the 3rd set my son has purchased there. I highly recommend this store to anyone. Just ask for Doug. Carolyn A. read more

Great experience, friendly staff, with large selection of Samsung, LG, and Sony TVs. Can't beat the prices, if looking for a new TV definitely worth your time to check them out. read more

Customer service is absolutely unbeatable. We had the worst-case experience of having our new soundbar die within 10 minutes of installation (we had it and our new TV installed by VO's installer), and, very shortly after, much more devastatingly, the TV died. We can only speculate that the soundbar failing caused the TV damage; we know of one other person who had the exact same soundbar die (but it didn't take out their TV!), but we really don't know. Video Only made it right. They sent the installer back out with a replacement TV. The installer even tested the outlet that the surge protector was plugged into, and it was fine. We had to bring the soundbar back to swap out on out own, which they made perfectly easy. If we had bought through some big box store, we would have had to deal with the warranty, replacement, probably shipping, all of it, on our own. Our worst case scenario, which would otherwise have been an absolute nightmare, was handled spectacularly. I am so incredibly glad that we went with Video Only! As if that wasn't enough, their price really was the best we could find. The installation pushed it up to equally expensive as a big box store, but that's only because we live so far out of town. If you're actually in the Bay Area, installation will be inexpensive and the total price will probably be way better than other stores. We will definitely do business here again, and will be recommending them read more

Ron at video only helped with the purchase of my Samsung frame TV. He was such a pleasure to work with, great customer service and the price couldn't be beat! Thank you!! read more

I went in to look at TVs a no sale . I wasn't sure what I wanted but to lock the sale price I let them ring up a tv for me. I didn't take anything and didn't have them order anything. Told them I'd call in a week or so. Two days later I decided against the tv and called to cancel the order. They told me they wouldn't cancel it over the phone and I had to go into the store. Company policy!! What sleaze bags. They want me in the store to try and sell me again. They are 25 miles from me but didn't care. I told them I'd just file a disputed charge with Amex. They said fine. What a bunch of low life's. I can't believe this merchant is still in business with the way treat their customers. Avoid at all costs. Buy from Amazon! read more

Forget BestBuy or Fry's, even Amazon when buying TV's. The deals at Video Only and Service are just amazing. They got crazy deals that you don't see in BestBuy or even online. We compared prices for even the Q7's TV's and no one had the deal we had, or able to get the discount they gave us. They also have financing and with no interest for longer terms then any other place. All my 4 TV's came from here, all of them; no one was able to beat their price. Work with Mike, he is very patient, courteous and generous. We walked through the entire store comparing quality, features and sizes. read more

Old fashioned store with a nice selection of products. Decent price. You'd get $150-200 off the sticker price just for asking. Some people get jazzed you by a freebies thrown in, I'd rather get a respectful decent experience. That's where this store failed miserably! Salesman "Donnelly" was pushy, disrespectful and borderline rude. - didn't care to ask what my goals were. I had plans to buy a new TV, surround sound system and wall mount. - kept hovering over my family asking "are you ready to take this home today?" - claimed "don't know if this is in stock. There's a customer at the front making a purchase. He may be getting the last one we have. We don't get stock that often so you may want to hurry up and make up your mind" - claimed there was no big difference between a 2019 and 2020 model - when I told I was going to think about it he kept asking "for just a few minutes right?"!! Think used car salesman + mattress salesman pushiness combined with DMV type indifference. That's Donnelly for you. "Doug" was somewhat more decent, but maybe just a little bit more polished sleaziness. Neither of them cared to really help me buy. Pushy in their own way. Sometimes a couple of hundred bucks ain't worth that much if the transaction experience feels yuck. That's the slimy feeling we got at tbi read more

Perfect store to buy your TV. They negotiate and prices are better than Costco and best buy. Salespeople are knowledgeable but slightly pushy which is good because then they negotiate. Do you research and when you are ready to buy then go there. read more

Michael Corrigan, Sales, provide knowledgeable advice and best price in my purchase of an LG 65" TV, model OLED65GXP, January 2021. After the sale, Michael provide excellent, timely service to answer all my setup and functional questions, along with coordinating the installation. I highly recommend Michael for future purchases. This is my second purchase with VideoOnly and will continue to use them in the future. read more

Knowledgable staff compared to most electronic stores, good selection and best pricing around.

I have been an old customer and recommending for best customer service and price this time I had a chance to mitt Shaun he'd helped to to pick and give me the best price I did installed and I am very happy go sake for Shaun read more

We purchased a nice Samsung TV latest model top of the line about a year ago and they were super happy to take our money. We went back to buy a second and less expensive, but not cheap, tv for my mom's guest bedroom where we sometimes visit. And, they didn't have the time or energy to spend on us to even make an easy sale. Salespersons name was Mike. Disappointing. We reluctantly went to Best Buy where the prices are lower but it's not a family business. Oh well. We tried. read more

Just got back from picking up a 50" Samsung TV from this location. Doug was the gentleman that's helped me and he was very professional and polite. Would HIGHLY RECOMMEND THIS PLACE. Great prices and great service. Thanks Doug read more

Excellent experience with Mike from Video Only (Mountain View). We visited Video Only on Sunday (5/29), Mike was able to provide us with the best price and speedy delivery and setup on Thursday (6/2). read more

I needed to buy couple of TVs for a family restaurant and decided to go with Video only because their service is top notch and that's who I use where I live. I went there and asked for the TVs I was looking for , they didn't try to sell me something more expensive . They got me want I needed and was out of there in 15 minutes. Doug and his team go above and beyond for their Customers! read more

The 5-star reviews are legit. We just purchased a TV from this store through Fred, the sales manager. We spent about an hour and a half in the store checking out other TVs. Fred was helpful in pointing out the feature differences but never pressured us into any particular model. It was thoroughly professional and courteous. Definitely much better service experience than at big chain stores. We ended up with a Sony TV and at 10% better price than advertised elsewhere. We also back-ordered a sound bar but changed our mind the next day. Getting a refund for it was a zip. I'll come here again to buy more and can heartily recommend. read more

Definitely the place to go. I was thinking of going to Costco but thought I would give Video Only a try. So glad I did. Doug's expert advice, his help with delivery and much better prices and selection than Costco. Would recommend them every time. read more

After searching and reviewing 4K TVs online, I went to Video Only to compare. I had bought my previous 70" here in 2013 and was very happy with the experience. Aaron and I looked at and discussed all of the options. I walked out with a Samsung 65" that was not only $200 less than the cheapest offer online or at the store across the street, but he gave me a 5 yr warranty and an extra $50 off for being a return customer. I hope he doesn't get in trouble for my disclosing this. I took it home and hooked it up. I was not wowed by the ultra-high definition. I brought the new screen into my bedroom and played Captain Marvel on it and my 60" Sony 1080p simultaneously, and honestly felt that the Sony was clearer. I stopped in at VO and discussed it, and Aaron offered that I bring it back and compare it side-by-side to others. My son and I spent 2-3 hours looking at every 65" screen. Aaron hooked my 4K player up and we compared against other players. Turns out I'm just not that impressed with the 4K technology. My son and I decided that the LG picture was better, if only marginally. Aaron gave me $225 off the going price for that screen, returned the Samsung, and threw in the 5-yr warranty. We brought it home and I started putting it up. While waiting for a friend to come help me lift it, I turned it on. There was a crack in the display. I was careful taking it out, but never 100% sure that I didn't cause it getting it in and out of the truck. Drove it back to Aaron. He and an associate checked it out, then rolled out a new unit and put it in my truck. One signature, and we were on our way home again. This one was flawless. I went to the DMV last week to renew my driver's license. Turns out my vision has degenerated significantly. Probably why I can't appreciate the new 4Ks. I could have paid $225 more than online and still been worth it for the excellent service. I don't know how Video Only has stayed in business for so long, but you should go while they still are. read more

Never been to this store and was pleasantly surprised. Good quality tv's for a great deal. We got a new tv and a sound bar for under 1k. If you go talk to Aaron and he'll treat you right. Very helpful and knowledgeable. read more

Very nice store with medium to high end TV. The manager is really helpful and we got an amazing black Friday deal (better than Amazon)! Recommend it to anyone! read more

If you go anywhere else go by your tv you're making a huge mistake. Not only do they have the best deals but, the sales team is on point. Aaron helped me out and listened to what I was looking for and helped me pick out the best tv for my budget. I walked away with a much better tv than I would have gotten anywhere else. When I got home my tv (at no fault to Video Only) had a crack in it. I called and no questions asked they helped me get my replacement right away. With the combo of great deals and great sales people this should be the only place you go to buy a new tv. read more

Video only has been a fantastic surprise. Couple years back I happened to be driving by and recognized the store from the corny local commercials on the radio. I walked in and found impeccable and knowledgeable service. I've now bought two tvs from here at better than internet prices and will continue to do so in the future. Don't forget to ask about their 5 year tv warranty. It's cheaper than the squaretrades I used to buy online. Highly recommended! read more

The sales manager Craig Martin went from a accommodating sales person when we purchased a Sony TV to having "pissy" attitude when we returned the set. But the real un- accommodation began when it came to the reimbursement confusion between my bank and their refund department in Washington State. I had purchased 2 TV sets in the past with a number of accessories, and received excellent service. I appreciated Mr. Martins over 30 years experience in the industry and promoted his store and service. I will no longer be purchasing any additional electronic gear or make recommendation to Mr. Martin's store in Mountain View going forward. read more

We had a terrific customer service experience working with Don. He was focused on our needs, clearly knew all the products and didn't try to upset us into things we didn't need. In fact he worked hard to figure out how to save us money. Don was really great.....he provided customer service the way it should be and that totally exceeded our expectations. read more

Great TV buying experience! I had done a lot of research online, and had any idea of the options I wanted to choose from. I went by Video Only since I had never been there before and wanted to see the TVs in person. The store is very spartan, they don't waste money and space on looking flashy like BestBuy or Frys. It has the feel of a computer part retail store like Central Computers or other professional level Computer shops, which I really liked, but may throw some people off. When I went by at lunch the store was pretty much empty, and sales person on duty, Darren, asked me if I had any questions. He answered me questions, and then let me browse on my own with no pressure. He gave me some advice about models and reenforced the research I had done. They had all the models I wanted to compare and gave me more information on it. No pressure, and I left to go back to work. After deciding on which model I wanted, I found Video Now was the same price a everyone else, although several hundred dollars cheaper on some similar models which were not right for me. They also were the closest store with the TV I wanted in stock. I researched Video Now and found the reviews to be extremely positive and everyone was very happy with the products they had bought there. I went back after work, and again found the store empty and Darren waiting there to answer more questions. I asked a few targets questions and then told him what I was looking for and why. He again confirmed everything i had found and gave me even more information than I had found online. The sales process was easy and quick, they offered HDMI cables, but didn't push, same with the warranty. I took advantage of their 2 year protection plan for a great price. Darren helped me load it in my car, and we talked while going through the process, him giving me more information on Video Now. I highly recommend Video Now for everyone to check out. They may not have the very top of the line TV's that some are looking for, but it gives you a great sample of TVs to look at, and provide lots of information. They definitely seem to have the best prices and will price match. read more

Craig Martin was very helpful on our trip here on black friday. We were looking to replace a 20 year old sony crt with a new 65 inch. Craig was very helpful in helping us pick a tv, but also making sure that they price matched. We got our tv for around 1399 (Craig kept saying most places were selling it at 1499, but every where I looked it was 1399). This being said, I had no complaints since it was what all the competitors were selling it at. We then walked around the store looking for some tv stands and saw one that we liked. Craig was nice enough to throw in this tv stand FREE OF CHARGE for us. The only issue was that the item was back ordered, and it would take 3 days to arrive. We had no problem with this, and went home satisfied with our brand new tv. After looking up the stand online, I became a little rattled by a couple bad reviews (6% of 1 stars out of 876 reviews on Amazon). I usually get pretty unlucky when purchasing stuff, so I got a little nervous after reading such reviews. I called up Craig the next day asking if I could get the credit applied to the TV, to get a little refund (he told us he could give us this option when we purchased the tv). Craig told me to go in, and he'll fix me up. When we got to the store, we decided to check out another stand that we liked, but we didnt get it cause we would have had to shell out about $200 more to get it. However, when we talked to Craig about it, he was amazing and hooked it up for $100. We literally got a $450 tv set for about $100, talk about a great deal! In addition, Craig helped us recycle our old CRT. I will definitely be back in the future when I need another TV, and recommend others to try out Video Only as well. Side note: 1. They are usually pretty busy, so sometimes they may seem kind of abrupt on the phone, and hang up pretty quick after finishing a conversation. 2. They usually will sell you a tv without having to pay salestax! It was blackfriday so they didn't offer this deal, but typically throughout the year they do. 3. They price match for 2-3 months after the sale usually! I would inquire about this as well. Hope this helps! read more

I happen to go to this store on the day the LG reduced the price of the OLED C7. They had already reduced the in store price to reflect the change. Best Buy and Amazon didn't adjust for days afterward, and yes I am compulsive enough to have kept tabs on it. I got a good price from people who knew the product. As someone whose knee jerk reaction is online, I highly recommend this brink and mortar read more

Prices beat all the big box stores just like their commercials. Their sales staff is knowledgeable and honest.

I don't write many reviews but these guys deserve one. I was looking for a Yamaha Yas-203, I ordered them from both Amazon and Crutchfield. Both called me back to let me know that the order could not be fulfilled due to popularity and it would take a week to a month to get it shipped to me. I sadly cancelled. I looked onto the Yamaha site to search for local retailers and found Video only as a suggested retailer. I immediately called them to see if they had it in stock. The manager told me that they just got a shipment and some order would be fulfilled but he would call me in 10 minutes to let me know if he can hold one for me. Behold less then 10 minutes later I got a call and they said they would hold one for me. I came into the store after work and they had the soundbar on a dolly ready to go. Best part was the soundbat retails for $400 MSRP and on every site. I got the soundbar for $300!!!!!!!!!! That was my experience with them but let me give you a quick review of the actual store. To be honest this place was hidden and very simple on the inside with a whole bunch of TVs on display. Here are a couple things i notice: - All TV's were playing demos the same demo with the same quality output. This is extremely hard to see in other stores as they usually use a low-end HDMI splitter box and it doesn't allow the Tv's to show the full their full potential. - They have a lot of TV's with a lot of different price ranges. What's so great about that? They have the top tier model Tv's for about every price range. So no matter what your price is these guys can help you. Don't be turned away from the low amount of reviews. I'm telling you if you are in search for a TV this place is a hole in the wall. read more

This is our 3rd purchase from Video Only.....and it won't be our last. I would have given them 4 stars based on their completely useless website. For a chain that has stores in 3 states, they need to step it up. However, our salesman Tom pushed it back up to 5 stars. In fact, I would have given them 6 stars based on our experience with Tom alone. We called to see if they had same day delivery. It was during the NFL playoffs and we were anxious to get a 70" TV for the Man Cave. While they didn't have same day delivery, Tom asked us where we lived and said he would personally deliver to us after he got off work. When we got to the store he immediately started working with us. It was obvious that he was trying to match our viewing needs with the right TV and not to sell us a product that they were trying to clear out or that brought him a higher commission. His TV knowledge is extremely high. Overall, the buying experience was exceptional. But, Tom took it to another level. Not only did he promptly deliver the TV after he got off of work, but he helped set it up for us! What would have probably an hour ordeal for this technologically challenged TV enthusiast, it turned out to be a 15 minute piece-of-cake task thanks to Tom. Did I forget to mention that they will match or beat any advertised price? You can't go wrong by shopping at Video Only. read more