I took it in and they couldn't do the job. But that was a good thing! The oil pan plug was too…read moretight. They recommended I take it to a mechanic in case removing the bolt, broke the pan. I'm really glad they didn't try it, even though it came out fine. It would have been a mess if it broke

Paid for my inspection here. They failed to upload the report to the county/dmv. They claim it is…read moreautomatic and therefore it is uploaded and there is no issue. Dmv comfirms it is not in the system. Derek will go so far as to gaslight you, yell at you, talk over you and hang up on you. ​No apology or effort made to understand the issue and fix it. Nope just "we are not wrong, you are wrong. Disgusting way to treat customers. Also failure to provide services paid for.

Javier took great care of us ! My 4runner had some damage on the front fender, called him on a…read moreFriday he had me in on Monday fixed and ready to go by Wednesday afternoon! Fast exceptional service and for a great price. If you're looking for a diamond in the rut he's your guy! We have had multiple friends and family use him and Will definitely use him in furture and refer our other friends and family!

Mr Javier was very prompt on answering calls and making sure my bumper got fixed. He had it done…read morethe next day! So straightforward---I've lost faith in collision centers from previous experience with mine and my sons' cars. This is by far the quickest, most efficient turnout I've had for a car bumper issue. Mine got stuck as I was pulling off the parking curb. He was professional and very knowledgeable! Money spent well with great customer service! Highly recommended for bumper issues! Probably more!

I asked them to fix a check engine light. They said they…read morecould not find the problem and charged me $180 for the work. I lived with the condition till I needed an inspection, Went down the road to Motorman and the problem was fixed quickly. I wont be going back to Adair & Sons Automotive. Don Waldecker

Highly recommend Adair Auto, Angel was very friendly and helpful. oil change on my Audi SUV was a…read morebreeze, responsibly priced and completed in a timely manner. I would highly recommend Adair when your vehicles needs servicing.

I requested to get my muffler tips straightened since they came on the car crooked and the…read moredealerships were no help. These people seemed nice and they did straighten it somewhat by cutting off a pipe and welding on additional piping just before the muffler (it's not perfect, but I guess it's close enough, I would have expected a little better). I brought the car back to ask to have it fixed but was met with excuses, stating I need to bring a new hanger for any work to be done, not even sure if I'd have to pay for the fix too. I do not want another one welded on.

Most repair shops, Ive dealt with are pretty timely within 1.5 day repair max…read more I went with this shop, cause I needed an oem cat installed, and I purchased before hand. Most shops wont do this, cause they make more money selling aftermarket stuff. I didnt want to drop off vehicle, till they were ready to do the job. But they said get it in (be a couple days), 4 days later in a rental vehicle , they hadnt even touched my vehicle, after confronting, they completed half the work needed by day 6, and said I need to schedule for the other at another time. No issue with the work they completed, but I just cant do business like this time wise. The repair work was a 1 day job, and only half was completed by day 6.

Good service even though Larry, the previous owner was gone. Did a great job. Just got an emission…read morecheck but very fast and efficient.

I have been coming here for oil changes for over 10 years with no issues. But they are under new…read moreownership and it is shady and disorganized. The price for an oil change has also almost doubled. I won't be coming back.

During a very difficult time Hewlett Collision Center treated extremely well. All the Estimators…read morewere kind and helpful. Darell was my Estimator and he cared for me as if I was family. He advocated strongly for me with my insurance company. He made my difficult journey much easier to manage while making me smile often. Thank you Darell for being exquisite, God bless you!

They damaged my car twice and refused to fix them. The first time I had to call my insurance to…read morecover their damage. The second time they cracked my windshield, pictures show there was absolutely no damage to the windshield on delivery to them and they refuse to acknowledged. They kept my car for over two months and cost me thousands of dollars. They also left it outside with no coverage and the car was filled with dust and leaves.

We had taken every car in our house to this location for over 10 years. It seems to have gone…read moredownhill. They told me I needed new tires and I went to Costco, bought tires, and they wouldn't put them on because they said I didn't need them! Then, Tuffy told me I had an oil gasket leak (quoted me $435), I took it down the road to Auto Spec and they took me under the car- no leak at all. It's funny because now the website and phone lines are down.. I think this place needed a money grab to stay in business. Stay away if they ever come back open. Take your business to Austin's Auto Spec

Be careful, the philip, the guy at the reception can overcharge you. If you get an estimate from…read morethem please make sure that you are taking some time to do research and ask for estimates from other auto repair shops. In my case I was charged at least more than $300 than the official Toyota. Moreover, I was charged for materials that I provided and I should be charged only for labor. Also they added a ridiculous surcharge for "shopping" for the required parts. But unfortunately I found everything out when the work was done. So please don't believe them. Philip agreed to refund $220(that's why 2 stars review instead of 1)for overcharge and mistake charge for material that I brought. But I still believe that at the official Toyota in general I would pay much less than at tuffy. I also brought their ad voucher for a 10% discount for any work that was over $300" but he refused to provide the discount, it's about $150 that I could get for my ~ $1500 bill with them. As Steve Jobs used to say: " One more thing" - when I told Toyota about my car and what was done - they told me that most likely I don't need half of replacements that was done by a tuffy. So probably I lose even more money than I think. Bottom line: BE CAREFUL and take your time to make sure that you will not be overcharged and make sure that you really need the work that they are offering. I don't know about the other brands but if you have a relatively new Toyota - it's much better to go to the official Toyota for repairs.

BEWARE! The owner, Mitch, is RUDE AND UNPROFESSIONAL…read more We called Mitch one Friday morning; we had an emergency we needed to communicate to him. No answer. We called him back 1 1/2 hours later, no answer. We tried again 1 1/2 hours later, again no answer. A little later he called us back and SCREAMED AT US for calling him too much and then HUNG UP ON US (before we could even speak)!!! We had been trying to get our car in to have the paint touched up for the previous 5 MONTHS!! Each week he would say "Call me at the end of the week" and then would tell us at the end of the week that he couldn't get us in. He continuously took in other cars ahead of ours and kept pushing us back. We kept trying, but eventually he wouldn't answer his phone (caller ID) so we left messages, but he never called us back. This is very unprofessional. Who treats a paying customer this way?? If you want to be treated this way, then do business with Mitch. If you would like to be treated respectfully, DON'T GO TO PAINTLESS DENT SHOP.

Mitch did a great job! Highly recommend! Affordable and convenient, he worked with my schedule and…read moremy car was ready quick.