Got my 4-year-old a haircut and it came out great! I called ahead of time to see if they could take…read morewalk-ins, and they did. I usually cut my son's hair but we had grown a mullet and I didn't want to mess it up, especially since my son has really dark, stubborn Asian hair - it'd be easy to find the imperfections. The lady who cut his hair was fast (took probably 20 min total). She knew exactly what kind of cut I wanted (2 block hair cut). And because his hair was so long in the back, she double checked before cutting that I wanted to cut it off (much appreciated!). My son's hair was short on the top so she didn't cit length but did blend it (see pics). The place itself was clean and spacious. The cut itself was $45 without a wash, which is a couple dollars cheaper than other places I was looking up. I'd come here again.

Before the haircut, I clearly explained that I had just gotten my hair cut at another salon two…read moredays earlier and that I wasn't looking for a completely new haircut--I only wanted some adjustments to achieve the style shown in the photos of me before. I specifically asked if the stylist understood the issue and knew what needed to be done, and I was assured that they did. Unfortunately, once the haircut started, there was no communication about how much hair would be removed. The very first cut on the sides was much shorter than I expected, and at that point there was no way to undo it. If the stylist had explained their approach or confirmed the length with me first, I would have had the opportunity to say that it wasn't what I wanted. What disappointed me most wasn't just the final result--it was the lack of communication. When a customer brings reference photos and asks questions beforehand, I expect the stylist to explain the plan and make sure we're aligned before making irreversible changes. I left feeling that my concerns and the reference photos were not really taken into account. I hope the salon can improve communication with customers in the future so others don't have the same experience.

I've gotten haircuts at Debe Salon before that were good so I decided to get a balayage here based…read moreon reviews that the pricing was reasonable. Let me tell you that this place was the MOST I've ever paid for hair coloring and balayage in my life and I've gone to Master hair colorists at luxury salons in the bay area too. Did the prices for hair products increase with Trump too??!? Sheesh. They were nice, talked me through the right shade for the balayage according to my skin tone and then she proceeded to take out a calculator to show me the cost. I was pretty shocked to see the cost, but I already made arrangements to get my hair colored that day so I begrudgingly agreed to proceed. Maybe I should have negotiated or asked if that total included tip? My hair is medium length and layered and the ash blonde/brown came out really nice, but I am still kicking myself for paying this much. I would have expected a nice head massage, complimentary tea or something for paying this much with a balayage, but it was a professional balayage with basic service/experience.

Overcharged and undelivered !!! I came in for the first time…read moreabout a month ago looking to get highlights done. Showed my inspo pictures and made it very clear I wanted cool tone brown, Joanne said that will work and gave me a quote for over $500! I thought that was excessive at first but trusted her word that she could make it happen and I was very excited. They got to work and everything was fine, until they finally washed out the bleach and my roots were glowing yellow while the rest of my hair was orange!! This is something I imagine would happen with $10 bleach from CVS, not with the $500 bleach they charged me for. They ended up putting more bleach on my hair to try and fix the mess, ended up staying in that salon for nearly 6 hours for some highlights. They put toner in my orange mess of hair and told me that it would all be okay. WRONG! When they finally washed the toner out, my hair was still extremely warm and orange with lighter roots! As she was drying my hair I had asked her if this is for real $500 dollars, and she proceeded to tell me how much work they put in to make me "happy" when over half of the time I spent sitting on my ass waiting and waiting for them to fix that mess!! I complained about the fact that my roots were obviously lighter than the rest of my hair, and she offered a free toner for next visit. That was all she was willing to give so I came in yesterday to get it. She told me to come in at 1:30 and I came 5 minutes early just to sit around and wait 45 more minutes to finally be seated in the salon chair! I can tell she was irritated that I actually came to get the free toner she offered, when she finally applied the toner she sat me in the uncomfortable hair washing station chair for so long I started to think they forgot about me! She blowdried my hair super roughly and NOT to my surprise, my hair looked damn near exactly how it did when I came in. Overall, I don't know if it's the products they use or just an unfortunate hairstylist, but this place is an absolute waste of time, money, and expectancy of service. Once again, they had me paying over $500 for my hair to look horrendous! This was frustrating because I'm a teenager treating myself to a new hairstyle for back to school, just for it not to turn out anything like I wanted. I've had so many amazing hair colorists make my hair fantastic and I never ever had to pay this much money! Is this place taking advantage of young girls and their ignorance? I'm literally ginger! This is what I get for trying out a new salon. Sorry not sorry! Is there a way to leave 0 stars?

Been coming here for over 3 years and it's a great and reliable spot for a male cut. I've had a few…read moredifferent barbers here and they always do a solid job. Even after moving half an hour from the area, I still make the drive back when I need a haircut. Good place, no complaints.

I'm so lucky this place is close to my house because I'll definitely be coming back for every…read morehaircut! John was amazing. He's incredibly knowledgeable about hair, so I trusted his expertise, and he absolutely delivered. I came in asking for a simple haircut, but he customized it to suit my hair type, and it turned out even better than I expected. I booked online the day before, and there were plenty of appointment times available. Overall, it was a 10/10 haircut and experience. I highly recommend this place, especially John!

My daughter had a haircut and blowout and Stephanie was great. She made my daughter feel at ease…read moreand managed to blow dry her hair straight with no screaming or tears, just smiles! I've yet to accomplish this feat! Thank you.

I am a first time client and luckily was paired with Mercy who I highly recommend if you're looking…read morefor a great cut, a great conversation and helpful styling advice!

Had an excellent hair cut by Grace. She listened to me during the consultation and gave me a great…read morecut and curtain bangs!

Updated: I had some issues with the pricing but the staff reached out to resolve, which I really…read moreappreciate. Do note they charge a 3% credit card fee, I didn't see it advertised but they let me know about it afterwards. And be sure to ask about pricing upfront (don't make my mistake!). The stylist and staff were friendly, but didn't talk much so I felt a little uncomfortable. The color came out nice but it wasn't colored down to the roots unfortunately so it probably won't last super long.

I have been meaning to get around to leaving a review from one of the places that always sparks joy…read morefor me... Salon Sur La Rue. I followed Jenny from her previous salon because I dont trust just anyone with my hair. I have even moved across the bay and still choose to come to her for everything because she is that good. Anyone who says this salon is overpriced has truly not looked around at multiple places for the same services. If you want Supercuts prices, then by all means go there. The quality of service you get from Salon Sur La Rue and the handwork delivered is worth every penny... and know that it is not on the high end of the market. Jenny truly knows how to create the haircut and color exactly how I want it every time. I used to bring pictures for inspiration, and she always takes the time to let me know what will or wont work for me. Whether it is a full highlight fresh for summer, or cutting it a bit shorter than usual and adding tons of layers she is up for the challenge. The owner Amy always greets me with her welcoming smile and checks in on me during my visits. Such a sweet and friendly atmosphere adds to the charm of this place. She has also done my hair on a few occasions when Jenny was on vacation and I was very, very happy with her highlights and haircut too. This place has skills! Thank you Amy and Jenny for taking care of us gals. As long as you take good care of us, we will keep coming back again and again. When I leave, I always end up feeling prettier than when I walked in the door. And THAT means something to me. This salon gives great hair, and I am here for it!

I've come to Naz for a few haircuts over the last couple of years and been really happy. She knows…read morehow to style hair and is not afraid to give her opinions which I like. I just had to be really direct on the length I wanted. Service and communication is excellent. Happy client!

Good service and hair cut. My stylist is a very sweet lady, and good at what she does…read more Knowledgeable and detailed.

My hair turned out amazing! I love it so much! Everyone is so sweet and kind! 100% recommend!read more

Very positive experience. Staff very friendly. Haircut awesome. Relaxed atmosphere. Highly…read morerecommend.

Situation: Color Correction *see photos*…read more Background: Bad balayage at another at Stilo Salon, by the owner no less, and turned out nowhere near the inspiration photos I brought in. I was hoping for beige highlights and got bright blonde. I asked for a refund and was only offered a "fix it at no cost". I declined. Intervention: Reached out to Vance who did my hair in the past. Don't ask me why I just didn't come back. Vance was able to see me pretty quick and did an AMAZING job!! He gave me beige highlights and darkened the base which I just love. I'm tanned skin so the blonde highlights was not flattering. Evaluation: I am forever grateful for Vance. He is very skilled at his craft. The result was exactly what I was hoping for from the very beginning when I stepped into the other salon. Note to self....i will never see any other stylist. I highly recommend Vance if you're looking for a highly skilled professional that will make you leave his chair feeling confident and amazing about your hair!!!

I tried this salon for the first time and had my haircut done by Celina. I was so happy with the…read morecut. I will definitely be going back. The price was very reasonable! Thank you, Celina!

Selena's amazing and honest! I love the fact that I finally found a hairdresser here in the bay…read more that I'm comfortable with. She's not flashy or invasive, she means business, get the job done and not concerned about social media presence..

I made an appointment messaging through their Facebook page and got a very prompt reply back…read moreconfirming date and time. Located in a very prime location in downtown Millbrae, the salon is gorgeous inside! Very modern and clean. I got to my appointment early but was quickly attended to check in. Vee asked if I needed a hair wash which I told him that I already washed the night before. He said because my hair was very dry, he would give me a hair wash. It was so relaxing and he did an amazing job washing and conditioning my hair. Next up was blow-drying and he took a lot of time to not only dry it but used a barrel brush to style it and straighten it after. He was very meticulous! I showed him pictures of my hair inspiration and he said he could do the medium layer cut. I was so impressed with the outcome, it was a wonderful experience and can't wait to come back!

Please do not go to this salon…read more The reviewer who mentioned being treated differently and looked down upon due to not speaking Mandarin was 100% accurate. I experienced the same treatment. I was so hopeful this would be my new go-to salon for cuts & dyes, as Leo's IG was exactly what I was looking for. I booked a hair cut with Leo, "Master" Stylist, for $88 last week, confirmed by their scheduler over Messenger, for a 7:30pm time slot (usually their closing time, but the scheduler assured me it was fine and preferred by Leo). When I walked in, Leo warmly said, "bye bye" to the previous customer, who l heard speaking Mandarin with him. I walked up to greet him, introduced myself, and asked if he was Leo. He looked so bothered and disgusted(??), which completely threw me off. He said yes and pointed for me to sit in the seat, barely greeting me. I said I wanted a trim, and he acknowledged that. Then I said I only wanted 1-2 inches off my long hair, as I wanted to keep my length. I asked for a couple of long layers for my main hair, and more layering for the bangs, citing a really subtle wolf cut or butterfly cut. I showed him photo examples for bangs & layers, he pointed out some were short compared to my hair length, and I confirmed they indeed were too short for me and that these photos were mainly for the layer examples and that I wanted longer. We were the only ones in the salon at this point. He tried to start cutting my hair without a hair wash by putting on the cape (a bit tightly at first), and I asked, "Are you going to wash my hair?" Then, he seemed aggravated and visibly upset by that question and said that my hair is so long that I'd have to pay extra to have a wash included with a cut. He took out his calculator and showed me it would be a bit over $100. I told him the scheduler confirmed it was a flat $88 for a hair cut with him, even when I stated I had long hair and asked about it. I offered to show him the messages, but then he huffed and said, "Fine, OK, $88." He was clearly agitated, roughly took off the cape, and threw it on the nearby chair. It was concerning that he seemed so pissed off... I felt so incredibly uncomfortable due to this behavior, and I contemplated leaving, but wanted to avoid any more negative reactions. So I just hoped for the best and went to the hair wash station. The water he used was a little too hot, and he did not ask once if the temperature was okay, like other salons do. The entire wash was very rushed and rough, and he literally wrung my hair out like a wet towel!! I was shocked. Wringing wet hair causes damage, and no stylist has ever done that to my hair. Stylists normally bunch it in their hands and squeeze the water out gently to protect the hair from breakage. The shampoo and conditioner he used smelled awful, like a cleaning solution with musk. It was really so terrible that I had to wash out when I got home, and 5 shampoos that night didn't fully remove it. Back at the salon chair, he put the cape back on (again, a bit too tightly at first), and used a small, loud hair dryer on maximum heat to dry my hair. He did not put any hair protectant or oil to protect my hair like salons normally do. He clearly was rushing as quickly as possible, yanking at my thin, tangly hair. The heat was too hot for my scalp and it hurt a bit after. During the blow dry, my Asian boyfriend (he's Chinese, not that it's obvious or should even matter??) walked in after parking the car. I waved to him, Leo asked if he's with me, and I said yes. Suddenly, Leo's mood and tone changed when he spoke with me. He talked more in a friendly, gentle "customer service" voice (as used w/ the previous customer). I was shocked at the sudden switch. I wondered why he didn't think I should be treated this way from the beginning? Leo very hastily dry cut my hair and only cut a tiny bit off (maybe less than or up to 1 inch) of the very center back section of hair, then essentially thinned random parts at an angle without trimming in full. So he did not first trim all my hair before going to thin out edges and a bit of slide cutting only. He measured some of the layers to match, which was good, but then he left so much of my hair not cut at all, and I only noticed after getting home. He didn't show me the final back view with mirror like literally all other past stylists have done. He also did not 1) first pull out all my bangs or 2) trim across first. He only made small sideway and slide cuts to thin the edges for some. I found completely missed strands when I got home, and it did not look good. I had to cut those bangs myself, it looked embarrassing to leave them. The almost-45-min service was not worth $88, let alone w/ the rounded-up 15% tip I left, but I wanted to avoid issues and be out of there. The only positive is my hair is still long; however, this felt like a "master" scam rather than a "master" cut. :'( I'm so sad.