I received wonderful help from Howard Poon as my wife and I were planning and implementing our…read moremaster bathroom renovation. His assistant was world class. He is a man with great knowledge. Others on the Snyder Diamond staff were also very talented and helpful. Five Star service from everyone there.

Our experience with Snyder Diamond was very positive. First, they had exactly what we were in…read moresearch of regarding kitchen appliances. Additionally, they were efficient with follow-up and working with us on the delivery timeline. We worked with Christian and he was very knowledgeable, providing great insight based on our needs.

Walking through this store is an absolute dream. Must have stayed here over an hour admiring all of…read morethe pieces. Came in specifically to check out a desk I had been eyeing online. So glad we saw it in person because we decided it might be impractical for us when we tested it out. Fell in love with a sleek grey desk lamp that was on display but the color we wanted is backordered for several months. The associate says we have option to cancel before it ships out so that's nice. Shipping is pretty expensive so be sure to come in person to make sure you love the product. Cool framed photos of initial furniture design plans flanking the hallway to the bathroom. Bathroom was also very nice. Has own dedicated small parking lot.

I purchased two chaise lounges from Blu Dot on July 18, 2026, and this has been one of the worst…read morecustomer-service experiences I have had with a premium furniture company. The loungers arrived with an obvious problem in the wheel assemblies. The wooden wheels use an extremely thin rubber ring, approximately 1/4 inch thick, as the actual contact surface. The rings on my loungers were already warped and deformed, and the bottom of the wheels visibly flattened under the weight of the furniture. The rings also appear capable of slipping out of the groove in the wooden wheel. I immediately notified Blu Dot, provided photographs, and tried to obtain replacement rubber rings. I was told the replacement rings were backordered until the end of the year. Despite the condition of the product and the fact that replacement rings for this exact component were unavailable for months, Blu Dot simply insisted there was no defect. The loungers were never used. The tags remained attached, and they were still wrapped in the manufacturer's protective plastic. Blu Dot agreed to take the loungers back, but then attempted to withhold 20% of my purchase price as a restocking fee. That is where this went from poor product quality to completely unacceptable business conduct. The actual purchase order and invoice for my transaction state a 10% restocking fee. When I pointed that out, Blu Dot attempted to rely on a separate general wholesale agreement containing a 20% provision. So even if a restocking fee were appropriate, Blu Dot is attempting to charge me double the percentage stated on the paperwork for my actual purchase. But there should be no restocking fee at all. This was not buyer's remorse. I did not use the furniture and then decide I no longer wanted it. I reported the problem immediately, documented it with photographs, and returned the loungers unused, tagged, and still wrapped. Blu Dot has now taken possession of both loungers and is still attempting to keep a significant portion of my money. I consider that completely unacceptable. For a company charging premium prices, I expected premium quality and professional customer service. Instead, I received a product with what I believe is a serious design or manufacturing problem, followed by a refusal to meaningfully address it and an attempt to impose a fee that conflicts with the company's own transaction documents. I am disputing the withheld amount through my Chase Visa, and I am also proceeding with legal action against Blu Dot to recover the money they are withholding and address their handling of this transaction. At this point, I have given Blu Dot every reasonable opportunity to resolve this directly. Based on my experience, I would strongly caution anyone considering a purchase from Blu Dot to inspect everything immediately, document every issue, and keep every invoice, purchase order, email, and written policy. I would not purchase from this company again.

Beautiful store with beautiful pieces. The assistant manager, Miya Polk was superlative. She…read moregreeted me and then went out of her way to explain the sizes, coverings and woods of the Eames Lounge Chair. She knew the product inside and out and went above and beyond to try and get me the best deal. Thank you!

I was looking for an office chair and James did a great job walking me through all the options and…read moreeven let me borrow a chair for a day. Thank you!

I've been going to DICK'S TRUE Value for over 20 years and I'm really glad this place is in the…read morearea. They usually have most things that I need if not, they'll usually get it! I would highly suggest supporting this small local fitness as opposed to go to the big box stores if you can avoid it. Most of the employees have good knowledge if not, they usually refer to somebody in the store that does have the knowledge for the items that you need. There's no doubt I'll be going back to DICK'S TRUE Value.

A friend recommended this local spot to get my keys duplicated. They were all helpful, friendly and…read morequick. I'll definitely be back!

Great place to buy tile, though. So many wonderful choices. Their railroad tile and marble always…read moremake me wander from my initial reasons for being there. BUT I'm reviewing this location based my experience with warranties and their customer service. Every time I walk in this place, I feel awkward because I have NO IDEA which people are customers and which are employees. They all seem to be chatting and casually hanging out. If you can pry one away, they know exactly what they are doing; Very efficient and knowledgeable. Anyway, they replaced the broken part no charge but they didn't have it in stock. Still, great company. Oh and I don't know that they have a lot and the metered parking is overtaken by Urth customers. There is a little road a building or 2 away the intersects Melrose that has more metered parking.

I've been dealing with Waterworks plumbing fixtures for 10 years. In that time I've had to replace…read more1 shower valve, 2 faucet valves, 1 bathtub hose, 1 sink hose, 1 sink nozzle head (which after 1 year needs to be replaced again) and lots of other washers, fittings and toilet repair kits. I'm writing today, because I just received notice that I need to wait until September for a hose for the bathtub that was ordered 6 weeks ago has been delayed. IMO the products look good - which is why designers like them, but their performance is very poor. If you need a part (all proprietary), it's a minimum 2 months wait! I'm tempted to replace all of the waterworks fixtures 2 tubs, 5 showers, 7 sinks, 7 toilets with something from Home Depot or Lowes. And never listen to a designer again!!!!

For me, I had wonderful service. Dennis, the manager, was so focused and dedicated to my customer…read moresatisfaction that I had to write the review. Dennis is completely on top of all situations at Farrow. I've purchased from this location twice and each time, the way the entire staff mobilized to help me was great. They even put the paint gallons in the back of my car.

Very slow service!! For the crazy expensive prices they…read morecould hire more people. Waited 40 minutes for help. Store is not really designed for trades. If you have hours to waste looking at colors and don't need to earn a living... this is your place

This review is specifically for Robert Inzunza, Dunn Edwards' Color Consultant…read more I am the President of my HOA. I came in, asking about Dunn Edwards' free color consulting service that they offer to commercial buildings. We have an 18-unit condo building that has been beige stucco & red brick all its life. In 1972, it probably was in style - but in 2022, not so much. We really wanted an updated look and had some general ideas and colors, but all the paint colors were overwhelming to choose from. Robert met with me and one of my Board members to see the building, and we explained we wanted a more modern look, and that we liked charcoal grays and slate blues and pale grays. We were proposing color schemes for the whole HOA to vote on, so when Robert offered to send us renderings with different color schemes that he recommended, we were super happy. Robert was so patient with us! He took pics of the front & inner courtyard of our building, forwarded them to his graphic designers, and emailed renders with Dunn Edwards colors for us to present to everyone. His choices of colors based on our general guidelines were excellent. Our final decision on colors took a few meetings, and a few color changes, but Robert met all our deadlines. Fast forward to now, about a year later, and we just had the building painted. My Board was wowed because our building literally looks JUST LIKE ROBERT'S RENDERS. His renders with the Dunn Edwards colors painting our building were spot on. We have a lot of newer buildings in the area, so this new paint scheme gives us much needed curb appeal, and we have gotten many compliments from neighbors. My Board & I are so grateful for Dunn Edwards' complimentary professional color consultation services. We wouldn't have been able to pick our current color scheme without Robert's recommendations, nor would we have been able to create such stunning renders in Dunn Edward-specific colors without his graphic design team. Without them, our HOA would have had a much harder time envisioning the end result. Thank you so much Robert!!

I just had the most wonderful experience at Dunn-Edwards. Suzanne gave me tons of her time. She…read moreexplained all the warm and cool colors. Gave me great ideas. Helped me find numerous color chips. I felt like I had my own person interior designer. And her services are free! She was a warm, friendly, and professional. I highly recommend stopping by Dunn-Edwards on Santa Monica Blvd with all your paint questions. Ask for Suzanne!!

This was by far the worst customer service I've ever experienced and it was the second time! Their…read moreinventory is dog shit and their employees are rude as fuck. Do not waste your time coming here, they move slow and act as if they're doing you a favor. Bottom line, fuck these guys.

I purchased a P69 pilot generator (1950-001) and gas valves (710-502) for our apartment unit wall…read moreheater from Security Plumbing in mid-October 2025. Our handyman installed the parts shortly afterward. Unfortunately, since the installation, the heater has continued to malfunction, and I have already had to call a technician multiple times just to temporarily get it working. As of 5/28/26, the heater stopped working again, and now I have to replace the same parts once more. I returned to Security Plumbing with my receipt, and an employee named Ran provided me with the manufacturer's information for Robertshaw along with their phone number (800-304-6563). When I contacted the company, the representative stated that they were unfamiliar with Security Plumbing and could not assist me. I then went back to the store and spoke with Ran again, who advised me to contact Steve at the store. After several phone calls, I was finally able to speak with Steve, but unfortunately he was very rude and disrespectful during the conversation. I am very disappointed with both the quality of the parts and the level of customer service I received. I expected more professionalism and support, especially after experiencing ongoing issues with recently purchased products.