Booked a vacation with some flights with this airline. They cancelled a flight a month out (not enough bookings I'm guessing) and now it's jacked up our other flts, hotels, etc. read more

I was lucky not to have much luggage, but could just see while on line, how people were being charge overweight amounts, even on carry ons, I was heart broken by a particular case, you could just see the disappointment of the traveler having to pay extra fees and more extra fees. The seats have no screens for movies, the onboard service will charge you for EVERYTHING. They charge for water even! and staff is very flat faced. I do not recall a smile from staff while on this flight. My luggage got damaged and when calling customer service to claim the damage, they put me on hold for more than an hour, I waited this long to just prove my point of never using this airline again! NOT WORTH YOUR SO CALLED SAVINGS! go with someone more reliable. read more

DO NOT FLY WITH THEM!!! They changed our flight from direct to connecting after we started our trip. That sucked but we could deal, then we just happened to get phone service and see an email that they changed our flight again. This time with a 12 hour layover and no phone call, we're lucky we saw the email. When we called to ask about it as we saw it was now for an entirely different day, we were put on hold for hours. Then told that the flight was one again changed and our only option was to fly now and then stay in another airport for over 12 hours or fly in two days. Neither of which have a guarantee of not being changed again, nor do they offer any compensation for the time, the extra hotel night, or even refunding the money we've already paid so that we can pick up a separate flight with another company. So now we're rushing to turn in our rental car and try to make an earlier flight to avoid a 2 day delay. We built in one day for things like this but two days is absolutely uncalled for. You've been warned. read more

Worts airline ever. They cancel my trip and did not refund my money. They lied about giving me options. Never again.

Can you say late wtf is wrong with then i was 1 1/2 hours late at my flight and ruturning to they charged me for a service animal wtf 2 x im so mad never will fly with them ever . Not to mention they dont know what freken door there at or gate they keep switching read more

This airline has some of the worst customer service ever. So I booked 2 tickets through Expedia and I typed in from Guadalajara to Lax, but my phone must have switched it around due to poor internet access. When I realized the mistake, I called Expedia, who had me call VivaAerobus directly. They offered us a flight for the following day for an extra $600 for the both of us! Our initial tickets were $124! They didn't offer us a credit towards a future flight or try to make this very small mistake any better for us. We had to book totally different flights through a different airline and VivaAerobus pretty much kept our money without us flying through them. I am not one to ever leave negative reviews, but this was such a horrible experience and that is that we didn't even fly, I can't imagine the service once on the plane. Beware! read more

Terrible website. No support. No humans at the airport. Their "technology" is from 1992. Stop being cheap and upgrade your system!

Worst airline ever their personal in tj especially the manager by far the worse human being on earth. Even though we were on time before our flight they didn't let us flight because we didn't had a boarding past print. They should put in big letters when you buy your ticket print your own boarding pass will never ever buy tickets in this airline. read more

Worst flight service, over 4 hrs late. Never ever will i purchase tickets from here! Arrived in LA at 11:30pm, I shouldn't arrived at 5:30pm. Some people where there since the day before. Talk about bad service... read more

BAD BAD BAD!!! I purchased my tickets round trip from Tijuana to Guadalajara about 2 weeks before departure date. Everything was OK on our way to Guadalajara beside our flight getting delayed 1.5 hrs and nobody informing us of anything until we asked!! ON OUR WAY BACK IT WAS A DISASTER!!! We get to Guadalajara airport on time and the check in lady states we have NO RESERVATION that nothing appears on their system. I was FURIOUS! My husband and 2 daughters were FURIOUS! The counter lady at the Aerobus ticket booth states "I don't know what happened your reservation does not show any returning flight to Tijuana.. But I see that your paper reservation does!" Long story short.. My family and I never were able to come back home having PAID for and having my RESERVATION in hand. We had to pay for a hotel in Guadalajara and return home the following day at 2pm! 0 Stars! NEVER AGAIN FLYING WITH "AEROBUS"!!!! read more

This is the worst airline ever. Yeah its cheap but god damn. my flight was at 2pm. i kid you not we left at Midnight due to delays. There was even a Mini riot with people demanding refunds . Which they denied because they said we had already documented our lougage and they couldnt do anything about it.. like why did you purposely fail to tell us our flight was delayed before we documented? To make things worse the so called "supervisor" was too scared to show his/her face and so security was just holding us back. .. once we boarded the plane they didnt even offer water or food for the inconviniece DESPITE having us wait for 8 fucking hours!! what a garbage as airline.. NEVER again. read more

No INFANT friendly airline, when having an infant is NOT possible to web check-in, therefore you won't have an assigned seat, and the flights are always overbooked, so families with infants who arrive at the airport are blamed for not doing the web check-in and reserved a seat, making them to do an infinite waiting list line without any compensation until some seats are freed in the next 24hrs flights. So they don't care if the infants are crying in this waiting list line, because if are not standing for hours in this line then you will lose your place! And if you claim, the craft will thread you by calling the police. Never again! read more

Just imagine - time evening 5.30 PM, you are traveling with your family, ready with ticket, online check-in done seats allocated and waiting in queue to check in your baggage. Next, you have extremely urgent appointment following day. Ok, with above line you must be self-judged how would you react when someone tells you that flight which you have booked doesn't go thru and you are just an idiot now. Yes, you read it right, we had allowed to do online check in, seats allocated and on counter we informed that your payment never go thru and that's reason you cannot board flight.) Viva sales team on airport and airline staff were in blame game and no clue what to do when flight was about to takeoff. Because we don't had any option that time and had to travel, we have taken ticket over the counter in three times of price, the mental pain which we all suffered is irreparable (just imagine to sense). And wait, this is not yet over - let me take little earlier. We have done same date flight ticket booking earlier as well, got confirmation mail etc... Bank transactions shows payment made to merchant and we even made that payment to bank. Now after a month, before our travel, we started online check in and then we realized booking is canceled. We call Viva customer care and hanging there for 2hrs, it goes like merry go round for fulltime and eventually we had to do same booking with almost double cost because we had to travel. Now, with this if you understand the episode we have done bookings thrice to travel finally with three times of actual cost. Still fighting with bank/Viva folks to get the right compensation ($ 2500 hanging). how about our mental trauma which we passed thru on that day ? what would have been the case if we were missed that flight, next day appointment ? read more

They canceled my flight less than 24hrs before I was suppose to depart and only offered me to refund my money. I spent the last 6 hours of my vacation on the phone arguing with them that they needed to make this right and get me on a flight home on a different airline. I ended up having to agree for a refund that never happened and ended up having to purchase a same day flight that was $500 more than my original ticket. Never will I ever fly this airline! I would stay as far away as you can! read more

I wanted to give them a ZERO!!! Hello I have had ongoing issues with this airline company. 1. I booked a flight with them via phone on July 21st. After telling him to issue me seats that I did not have to pay additional for he did the opposite. I called back and they listened to the conversation and realized the agent was incorrect and were going to refund me the difference. My name was also wrong and I just told them to cancel the whole reservation I would book online myself. He explained that they needed a swiss code and address of the credit card. So I hung up with Viva Aerobus and contacted American Express. I called back with all the information they had asked for and they assured me that with in 10 days I would see my refund. 20 days later and nothing. I called back and they said that they needed an account number. I told them the credit card number is the account number they refused to believe me. They wanted me to provide them with another account so they could refund me but I would need the swiss code as well as address. NOTE: this is 20 days later and 3 calls all exceeding over 2hrs. At this time I told them that I was not going to give them another bank account and I would just take it up with American Express which is what I did. American Express started the dispute it was closed in my favor and I was given the money back and they have till October to dispute. 2. I then opened up my American Express account to make a payment and realize that my online reservation had been canceled and the money has been refunded to my account. Needless to say I am in aw that this they were able to refund with out asking for the swiss code and everything else. I contact American Express to confirm that it was Viva Aerobus that made that refund and they said yes. Okay so now I have received all my money back which is fine I can re-book the tickets,they had gone down about $6. 3. I have been trying to book for the past 48 hours. I have tried 3 different credit cards. All have enough money one even a debit card. If you call over the phone they charge you about $4 more per ticket. Which I am trying to avoid seeing how I am booking for 4 people. I called and one gentlemen named Alex Valdez does not care that I am having issues on their website when I ask to speak to a supervisor he says he will not get one for me. I told him I am asking for a supervisor you have to get one. He says I don't have to do that and says a few other words and hangs up on me. I call back and spoke to another person I finally got through to a supervisor but as you can see I got no where. Today ( 08/18/16) I have tried to book a few times online and finally gave up and called and my payment still wouldn't go through. I contacted American Express and they said that they would see if it was declined and nothing was showing. Now I am going to be forced to go to a different air line and spend over $100 more. Viva Aerobus has no remorse for what has happened to me. I have not received a resolution to my problem. They keep on blaming my credit card company and don't even try to see if there is another issue. I feel that Viva Aerobus needs to be held accountable for their actions! And need to train there staff. Customer services is very important. I have filed a complaint with this website. I would suggest to do the same hopefully they make changes to there company. https://www.transportation.gov/airconsumer/file-consumer-complaint read more

I was flying out of Guadalajara and the check in clerk weight my bag at 25.1kg. So she wanted me to pay extra. I removed the .1kg and then she says I'm over size by 2cm. Additional charges. B.S read more

Absolutely terrible experience. They're a horribly-run operation. I will never book with them again and would advise you to not as well. We traveled from Puerto Vallarta, Mexico back to New York City with them. Not only was the customer service horrible on the phone, at check-in, and on the plane, but they charged me 2x and have not been able to successfully issue a refund (violating their own written policy) in over a month now. They claim they cannot email you when they issue the refund, and I've called and gotten verbal confirmation that I would receive a refund three times now. read more

This airlines is a scam with wings. Pay the extra $20 or $30 on other airlines. DO. NOT. BOOK. WITH. VIVA. I repeat. DO. NOT. BOOK. WITH. VIVA. They do not cancel bookings and, contrary to what they claim, they do not give vouchers. IT. IS. A. SCAM. They do not have customer service. I called 14 times. 11 of those calls ended abruptly. One was answered, and I was put on hold, then they hung up. The other two times they referred me to an email service that doesn't work. I repeat. This airline company is a scam with wings. Save yourself the frustration, and book somewhere else. read more

The airline was good. I would fly again. At PVR their name wasn't on a screen and I had to ask around for 3 minutes to find it. The plane left 15 minutes late from PVR, and arrived 10 minutes late into MEX. The service was pretty good inflight, however nothing was complementary. The seats are pretty good quality. The wait was 10 minutes for my checked in bag which is standard. There was a lot of empty overheard space on the plane. The price of this ticket was cheaper than Volaris and Interjet. Their mobile website sucked and didn't even send me an email confirmation. I suggest you take a screen shot. read more

Viva - PVR - Airlines Near Me - Houston, Texas

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Horrible airline! I would give them 0 stars if possible. They charge you for everything including your purse. No joke! They weighed my purse right before I boarded the plane. Everyone was very upset. read more

THE WORLDS WORST AIRLINE, EVER. I know the prices are tempting but the service is the absolute worst, they have zero care for customers and the worst part is that they charge you over the roof fees !! Never on tîme , staff is so rude and they will keep you waiting on the phone for hours with zero consideration !!! Believe me , do not waste your money with this airline !! read more

Update on my previous post: It is March and I have yet to receive my refund. I called again and spoke with a representative and he ensured and guaranteed that the refund would be sent it on the 28th of this month. It's been over 3 months and I feel like I have to keep on calling to receive my refund. I asked for an email to be sent to me as a confirmation for this refund and they said they don't issue that. I have a gut feeling I'm never going to receive my refund. THIS IS THE MOST UNORGANIZED AIRLINE IN MEXICO!!! read more

Price doubled one day after searching fares. Large fees for carry-on bags over weight. They also charge for couples to sit together even when the plane is mostly empty. Poor customer service. Not really budget-friendly, when all is said and done. read more

Very poor service. We have flown with them in the past and when things run as they are supposed to then the service is fine... But buyer beware... When things go awry, as schedules often do with air travel, they fail to treat their customers right! We have lost wages, cancelled flights, and what do they give us.... A piddly little voucher and they wont even fly us home! So we are canceling our card and disputing the charges to ensure that they do not get our money! Never again. read more

This airline has horrible customer service. They have you waiting at least 2 hours on hold to cancel a flight. They don't even get back on the phone to confirm when the cancellation has been done. read more

This is the worst airline. Our original flight from Mexico City to Tijuana was set for 6:30 P.M. That flight was cancelled. We were now moved to 9:10 P.M. It was delayed and left at 10:30 P.M. All four legs of our flight were delayed By an hour or more. (Tijuana to Mexico City, Mexico City to Huatulco and back). We heard many complaints from travelers that their flights have also been delayed. One flight was supposed to leave at 10:00 P.M. From Mexico city and was delayed until 2:00 A.M. My wife and I have traveled with other Mexican Airlines(Interjet,Volaris etc.) and never experienced these issues. The seats do not recline back and are so uncomfortable. Nothing is complimentary. Not even water!. I guess you get what you pay for. NEVER AGAIN!!!! read more

Customer service for this airline is crap. Read my earlier review of dealing with customer service. I was ready to expect the worst from this airline. So we checked in we had the VIP so we were suppose to skip the line but nothing was posted about the express line at IAH there was a line next to the regular line so we went there and skipped the line to check in. It took some time the counter girl wasn't friendly but wasn't rude either we got a hand written pass. The boarding pass said D11 but on the airport sign it said D8 so we waited at D8 right before the flight everyone started running to D11. We boarded first because we were VIP with a child/stroller. It was annoying that everyone who had a stroller was let on first but traveling with kids isn't easy. flight was ok they skipped several saftey precautions that we do on other airlines. Like we didn't have to power off our electronics during take off and landing or our phones. The second we landed in Cancun people got up to get their things to get off the plane. Coming from Cancun there was a sign for Xpress lane and VIP was called first so we couldn't complain on being 1st on and off on both flights. We may attempt to use them again but from our experience this past weekend for the price it was ok. read more

Please, Please! NEVER book a flight on the website. The site is so messed up. After hours of trying to navigate the schedule, I got confirmed for two flights leaving at the same time. It took me hours to cancel the following day. No one answers the phone. The day before leaving Cancun, I got a message from vivaaerobus to check in. I never got a confimation on a return flight so I booked with another airline. Now my credit card is trying to get the charges refunded. Trying to save a few dollars is not worth going through hell from another planet. Do not use their website. Thanks read more

Airline is a scam! I will never recommend it. I bought a ticket for my uncle to fly from Mexico City to Tijuana and when he arrived to check in they said he was late. They say you have to arrive 2 hours to 45 minutes prior to your flight but they did not follow their own rules. My uncle said he was there an hour before the flight and they told him its 2 hours not 45 min. They come up with a lot of excuses just so that you dont get on the plane. Then they try to sale you another ticket. I called their costumer service trying to see what could be done and they placed me on hold 20 min later it just ended the call. I insisted and every person i talked to kept doing the same thing. In mexico city the cops had to come in because there was so many angry people because of their scams. Worst airline ever..people do not get fooled by the cheap prices. read more

THE WORSE AIRLINE EVER ! Do not go with this one !!!!! The airport itself tries to scam people for extra money ! Oh and be Aware that they take stuff that can't " pass" because they just want to keep it. I always read policies and what is passible and what isn't. A lady at the security booth took my tias candy bar !!!! Like what the hell??? Yet we saw other people passing cheese, chips, water, etc. Now let me just say this ! DO NOT LOSE YOUR TICKET! Make sure everyone in your group has their ticket through EVERY checkup/security! If you lose your ticket, you lose your flight PERIOD! If they tell you to go back through security , it is a LIE. Once you go back so far you lose your flight & they deny you access to come back through. Your ticket will become invalid! No matter how much you fight that so and so said, they'll literally turn around and walk away. The flight attendants in short words are ASSES! Be aware ! read more

200 dollars from Houston to cancun round trip amazing. Service was great and I even made a change to my trip for one of the travelers at no extra charge. what airline does that??? None so that's why I would use vivaaerobus again. read more

Worst airline ever, AVOID THEM AT ALL COST! I flew with them from Cancun to TJ for the first and last time ever. Hours prior to my flight they canceled it and my only option was to be pushed back to a later flight. We were sent to Monterey on a connection and were told we would be put on the next flight out. Upon arriving the we were told the next flight wasn't until the next morning (a 12 hour overnight layover) and the airline didn't want to find any type of accommodation for us. According to them "this wasn't our fault." To top it off they lost my luggage and upon arriving in TJ there was no representative from the airline, we waited 1 hour before anyone showed up. When they finally did they acted like they had no clue what was going on, they couldn't call Monterey to confirm if my bags were there, they just had no clue. Finally after 2.5 hours they confirmed they had the bags and said they would send them next day because apparently they had no more flights. I tried calling next day to confirm if my bags had been sent and their support numbers said they were disconnected. I called customer service and they said they couldn't help because that wasn't their job. They have the most unprofessional, unethical, and incompetent staff. I will never fly with them again and would recommend that if you can, you avoid them. read more

As you can see, many passengers have shared the same sentiments and have not seen one comment from this airline. My first time to fly Viva on 7/7/18 from Guad to LAX left a bitter taste in my mouth after spending 4 beautiful days in Ajijic! This loser of an airline charged me $52 for my hand carry because it was an inch longer than permitted. The man never even showed me the measurements, but instead proceeded to invoice me. Mind you, I've used the same hand carry bag to Europe, Asian and multiple domestic US flights and have NEVER been stopped because of its size. I felt like I was being hassled by the "polecia" so I did nothing and gave in. I paid the $52 and was told to give my bag to someone by the plane door. No one was at the door of the plane to take my bag so I took it inside the plane and put it right inside the overhead bin. Guess what, it fit perfectly like it always has. Basically, I paid $52 to have hand carry bag. So, if you don't want to badly end a beautiful trip in Mexico, DO NOT take VivaAerobus. Oh and lastly, the seats don't recline and there's not entertainment / tv screen in front of your seat. read more

Still waiting for a refund .. a month after I purchased tickets .. unacceptable .. been on hold for more than an hour and they hung up on me !!! Not worth it at all !! read more

NEVER EVER AGAIN! I should've read the reviews BEFORE booking. I quickly scanned for tickets on their website and booked. Not even 20 minutes later I realized that I had to leave on a later flight or the next day. Obviously ready to pay the difference. I had to call and talk to a person and I AM STILL on hold after AN HOUR. This is their solution: They will give me a voucher for $1519.15 whereas I paid $1789.00 and I could only use this voucher with an agent over the phone. Which would have been fine if the GD flights weren't about $500 more?!?!?! WTF! I could not use the voucher online only by phone and the rates online were not available to the phone operators. Mind you this is after paying to choose my seat, no matter where I choose there was a fee. Then I had to pay about $200 pesos more because I paid with a DEBIT card. I saved money by not taking ANY luggage whatsoever. I've flown a bit in my shortish life and this is a first for me. I've dealt with bad service, no service and amazing service. I don't even know where this one fits in. I am on hold yet again and this I have no idea why. I guess so he can process the transaction. This whole process just seems like an excuse to take advantage of a bad situation. Since I don't want to lose what was already charged on my card I have no choice but to fork up the rest....but I will never use them again and will dissuade anyone I know from using them. This company is ridiculous and out for all they can get from customers.NEVER EVER AGAIN! read more

I was hesitant to fly this airline after reading the reviews. Our initial flight got moved (which they didn't even communicate to us) by a few days and I wasn't able to get a hold of customer service on the phone - so I messaged them on Facebook to change our flight times. I honestly wasn't sure if we'd even make it to our destination given the poor service I initially received. But we made it! A few of our flights were delayed by an hour or so but we made it to our destination. The plane was clean and the seats were comfortable. read more

They charge you $7 each leg, per person, to print your tickets.... then they give you no other option to receive your ticket. They call this a "benefit" the way the call extra luggage or seat assignment a "benefit." Truth is, they trick you by giving you a lower price on the flight, then slap on the extra at the end. Don't reward bad business practices. read more

Absolute disgrace customer service wise. I originally purchased a ticket from LAS to MEX for around $130. Missed flight with still an hour and a half before the plane even took off. Ticketing agent at LAS told me there was nothing he could do and referred me to to their phone line.Then when I called to rearrange the flight I was told I would have to pay the difference (understandable). Only except they marked up the price for the new flight! So it went from a flight I payed 130 for to now nearly 400. While on the phone I went on their website to check say day prices (249) which were half what the agent on the phone was quoting me! I asked to speak to management and they refused to do anything about the situation. Ended up hanging up, then booking a $89 flight a few days later. So much for saving a few bucks! Disgrace,robbery, poor customer service all around. I honestly believe this is a purposeful scam targeting people. I will never let anyone I know fly with your terrible airline. AVOID AT ALL COSTS read more

Do not waste your money or your time with this airline. I was supposed to get a reimbursement within 10 days from my purchase, 25 days later I'm still waiting. I called a couple of times only to get attitude and no answer on a confirmation of my reimbursement. Both times in was promised a full refund along with an email. Still no email or money back. I have never encountered such rude, incompetent and extremely unprofessional people in my life.  At this point I'm done being polite and professional with this people, I will be taking this directly with my bank. read more

Don't fly this airline. Don't bother arriving 30 minutes before boarding like it is stated on the boarding pass. They refused to let us check in and then tried to charge us $200 (US) to catch the next flight. After refusing, they adjusted it to $35 per person. They will charge you for everything. Make sure to arrive early and after you check in, they will weigh your carry-ons while you are in line to board to get you caught up with more additional charges. It's like Ryanair. You won't catch me flying them again. The cheap fare isn't worth it. The only positive is that the flight attendants were nice and made our trip to Mexico City pleasant. read more