Unfortunately, having to give this review without even stepping foot into the establishment because I had called to ask about what insurance they took and the moment I asked, whoever answered immediately hung up on me. I had called back asking why they hung up and they responded with "what is your question" and once I asked, they said "no we don't take insurance here" and they hung up. Possible miscommunication, maybe? But unfortunate that I was hung up on twice without feeling like I was given a proper chance to be helped. read more

came in explaining that I had wisdom tooth pain and I needed to remove it within the next week after my vacation. In the mean time, they gave me an x ray and cleaning saying my insurance covered it. Cleaning felt super rushed (only lasted about 5 minutes lol which is oddly short for a cleaning) , lady who did my x ray also rushed me throughout the whole process and was super rude . Dr.Lu barely asked any questions in regards to what pain I was feeling and wasn't thorough with any of the answers she gave me. Didn't provide any dentistry knowledge to me at all to be honest. Overall, didn't feel professional at all and didn't seem like any of them knew what they were doing. I give them the benefit of the doubt anyway and I schedule an appointment 2 weeks later to remove my wisdom tooth (which they didn't give any info or precaution for that either). I call them a week before to schedule and they confirm. Then the day of my appointment, I arrive and they inform me that my insurance doesn't cover their location and my wisdom tooth removal, cleaning, and x ray are all not covered. Totally fine if my insurance doesn't cover , but that's something they should have checked before any of the service given. They had two weeks to double check with my insurance. Instead, I had to pay out of pocket for the cleaning and had to find another place to book my wisdom tooth removal which I needed ASAP. a complete waste of my time and super unprofessional. would give them zero stars if I could. also there was not another single patient in the office both times I went. kind of odd lol read more

Dr. Lu is a very nice and knowledgeable in her field. She is very nice as well. Thank you Dr. Vivian

I've been with Dr Lu for a decade. She is very knowledgeable and a great dentist with good skills. The staff members are all very nice and friendly, they always make every visit pleasant. I recommend Dr. Lu to my friends as well. All very satisfied and happy afterwards. Thumbs up. read more

Dr. Lu and herd staff are always great! She is very trustworthy and extremely experienced. It took a while to find a good dentist that I can trust and be sure that they are not just trying to get as much out of me and my insurance. read more

As a dentist I give you a rating of zero. You have a terrible way of serving your clients. Customers must be treated with respect and kindness. When you enter your office you feel a bad vibe. Change your attitude and treat your customers with respect and kindness. You should welcome your clients with a smile. read more

I was referred to Dr. Lu by my sister who has had her as a dentist for years. She did my deep cleaning within 30 mins or so... she numb my mouth and worked quickly because the numbing cream was only gonna last for 15 mins. I was in and out of de. Lu's office, with minor pain and super clean teeth! Bottom line, she gets the job done and well. If you're looking for a good dentist that will do their job right and efficiently!! Dr.Lu is your dentist, she will be honest with you and recommend what type of services you need done. They have their own little small parking spot in the back, if it's full you'll find some parking on the street but most likely you'll find a spot in the parking lot. oh another thing you need to know is that she only see patients by appointments, I don't think she takes walks in.. so make sure to give her office a call and book your appointment. read more

I'm a new patient of Dr. Lu's... after a few referrals from my friends, including Anthony T. Currently I'm in the process of getting an implant done for one of my molars and she is assisting me in making it affordable - in a combination of payment plans, dental insurance and so forth. I can't believe that I didn't go to her sooner. Dr. Lu and her staff are wonderful! They are compassionate, helpful, great at what they do. They all all personable and soothes my fear of the dentist. My cleaning and extractions have been quite tolerable. I just can't thank her enough. Parking is wonderful there. There have been times where the wait was long - but the receptionists, assistants, and Dr. Lu have been extremely apologetic with the wait time. read more

Vivian Lu, Dentist, Rosemead, CA 91770. Harmful treatment on patients A rotine check-up & cleaning, I was told by Lu that one of my upper front tooth had a crack, needed a crown for $500, one lower tooth had a crack needed a $600 metal crown. I sought a second opinion from another dentist, revealed: only one of my upper tooth needed filling, cost me $80. Both of the two teeth had no cracks at all. Later, I questioned Lu why? She claimed she was trying to nip problems in the bud. I thought she's making decisions based on profit, not the work I really need. Lu played smart games, because x-rays usually do not show the small cracks on the surface of the teeth. After she has drilled in my teeth, all of the evidence would be gone. I could not prove nothing to seek further legal actions for suffer a lose. Avoid this dental scam. read more

I came to Vivian Lu when I bought Delta Dental insurance from UCLA. My previous dentist was not under the Delta Dental network. The Good - Affordable!!! I did not have to pay extra for a deep cleaner or extra x-rays. Amazing! -Booking appointments is really easy. Call her or email her (dr.vivianlu@gmail.com). - She is very skilled in her practice. I trust her skill and experience. - She is smiley and chatty like many reviewed. The Bad - She repeats a lot when explaining the procedure. I understood her the first time. -The dental assistant that polishes my teeth at the end always does a half ass job. I have been to other dentists where the dentist, not dental assistant, polishes my teeth. FINAL VERDICT - Very affordable for a college student. However, I miss my old dentist, Dr. Helen Lai (http://www.yelp.com/biz/thomas-wu-dds-san-gabriel#hrid:Rg6CfT1Bc4ITwrni_88uxw/) read more

I installed the crown and I ate some hard stuff the crown cracked, surprisingly Dr Lu replace it for free Thank you so much doc to come to the office on sunday on your day off, while I am in pain. Pain level is 9 when it cracked, but Dr Lu fixed it for me. Thank you read more

Went in for a check up because I had major tooth pain and the Dr. Lu insisted that I need to extract my tooth for implants. She and receptionist was persistently trying to convince me to get implant with them, telling me about all the worst situation that could happen if I don't get implants with them. However I told her I needed to think about it and check with few dentist to confirm. I'm glad I made the decision to check with my primary dentist and 2 other dentist elsewhere, was told that my tooth was perfectly fine, slowly my tooth pain faded away. I don't know if I can ever trust this place ever again!! So, everyone please consider checking with other dentist(S) before taking any actions. I would not come back here. Their X-ray technology is also very outdated. read more

I had a 10:00 am appointment. As I was waiting in the lobby, a woman rushed in and the receptionist took her right away. I waited 45 minutes, so upset. When the dentist finally saw me, I asked her, what time was "that" lady's appointment, because I arrived before she did. She told me that her appointment was at 9:30 am. This is the thing, if your patient is late, you need to have courtesy for your other patients who are on time. That 9:30 lady should have waited because it was her own fault for not arriving on time. And it's the dentist and/or their staff to see to that. How ridiculous it is to make your on-time patients wait 45 minutes? That's just poor business policy. I had no idea there was only one dentist working at that office. Had I known that, I would have realized that the woman was cutting in front of me and the office allowed it. There won't be a next time. read more

I am rating this a 3 star because of the price and how unwelcomed I felt at here. Pulling out wisdom teeth cost $500 for 2 [so $250 each wisdom tooth]. They do not accept Medicaid/Medical. Check ups/cleaning cost $50 Although I have not met Vivian Lu in person [she seems like a nice lady over email], but the reason why I am rating this place 3 stars is because the other dental assistant (I believe) that speaks cantonese was incredibly rude. I would give this place 2 stars because she made me feel incredibly unwelcomed. The receptionist was nice. But that dental assistant lady was really rude! The was she was talking to me was similar to the way a person would talk to someone that they want to leave but anywho, this is not the place to go if you are not covered by insurance because it's just really pricey :/ I wish I had a better experience here like many of the yelp-ers. But I didn't, so here is my ratings read more

I love Dr. Lu. I wish I could have taken her to Boston with me, where I recently moved. She has been my dentist for years. I think it will be very difficult to find a dentist as honest as Dr. Lu. Once I have been to another dentist where there were many doctors who were rotating. They did not even talk to me and pushed unnecessary procedures. After examination they said I have to do these fillings on about 7 teeth (It was a long time ago, so I do not remember the exact number) and tried to push many procedures that were impossible for me to pay. Then I found Dr. Lu upon a friends' recommendation. She told me none of those fillings were necessary. She monitored my teeth for years, and those teeth that the previous dentists wanted to do fillings for and said would get cavities within two months if he did not do the fillings now, never got a cavity. Dr. Lu is very attentive and caring. She knows who you are, monitors your teeth and you can completely trust her professional opinion. After years of being her patient, I am absolutely certain that she will never push an unnecessary procedure to her patient. She is a very very good doctor. read more

Vivian Lu, D.D.S. California， Misrepresentation? or Malpractice? I went to Vivian Lu's clinic for teeth cleaning. After x-ray, Vivian Lu told me one of my molar tooth needed root canal treatment. I didn't have any tooth pain, no tooth sensitivity at the moment. I chose to trust her, got the root canal treatment in her clinic. My treated molar started to move after 17 months. Finally, I had the tooth extraction. Vivian Lu told me that she could give me a good discount of dental implant for $1,500, normally cost $1,700. At the same time, she refused to release my dental x-ray records. She said it was accidently gone. I doubt that I were involved an unnecessary root canal treatment. Well designed plan Vivian Lu, step 1, I paid her root canal treatment fee $600, crown $500, extraction $120. step 2, She set me up that I had to pay dental implant to replace a missing tooth for another $1,500 to $1,700. Do you have the same experience as me? Not Recommended read more

Dr Vivian Lu is awesome very sweet and very knowledgeable, I drive all the way from Torrance Ca for dental work to her office. Highly raccomand her you'll have a great experience for sure. read more

Best dentist by far in the 626 area Dr. Lu is kind pleasant and knows what she's doing. She goes over everything before she even exams your teeth. She's up front and honest and mostly she's great at her work. I actually enjoy my dental visit since coming to see Dr. Lu. Her office is very clean and her staff is helpful they speak both Chinese and English. I would definitely recommend Dr. Lu. read more

I owe this dental office a review. Dr. Lu is very professional and knowledgeable. At times the office maybe overwhelmed with patients and at other times they may not. I happen to be one of the patients to show up without an appointment because I had a serious toothache. In emergency situations like this, I'm glad i was able to see a doctor right away and not schedule an appointment for the next available date. Everyone's fear from the dentist is pain. I am intolerant to pain but her teeth cleaning is pain free. Basically the more you take care of your month and the more regular check ups you do, the less pain. The more crud and build up in your teeth will obviously lead to more scrubbing and possibly pain. If there are any issues in your mouth Dr. Lu will explain to you what is going on. With a background from USC she is very knowledgeable. I had an abscess drained one time, not knowing what one was. Floss, brush and rinse. Keep your teeth in good condition and you will be rewarded with a pain free visit. Prevention is the cure to any problems. Keep that in mind. read more

My husband and I have been going to Dr. Lu for almost five years now, and she is awesome! She has a great sense of humor and always a smile. She is very reasonable with her prices. I've saved a nice amount of money when compared to the prices I had to spend with my previous dentist. I love her recpetionist/front desk girl, what a sweetheart! I have to agree with Sophia W that Dr. Lu can be a little chatty, but a lot of times she'll just tell you funny stories while she is working on your mouth. It does make the time go by quick. In fact, I think my last cleaning really only took about 7-8 minutes (and then a few more minutes for the flouride polish...which totally tickles me!) Maybe cuz I'm a good girl, and go every six months like you're supposed to! I have referred Dr. Lu to a ton of my friends, and they all love her too! read more

Vivian Lu, DDS Misleading patient to pay for unnecessary expensive procedure, using inferior dentist materials purchased on Taobao. The upper tooth only needs fillings but was asked to do nerve root canal treatment. Another tooth, there was not enough bone to support implant, but it is strongly recommended to bone graft implant. As long as many of my friends get their teeth implanted through bone graft, were lose all of them within a few years. Consulted with two other dentists: I. Endodontist, a root canal specialist, one tooth only need fillings. II. An implant specialist (Periodontist) concluded that the tooth won't be held longer after implant. Any dentist who has been doing this for such a long time knows what will happen after the patient is treated. It is more important that we pay for professionals, not for sales persons. Take a look at the old X-ray machine here, how can photo and find out the cracks on teeth? Taobao price: I. Dentist drill 10-25 Chinese yuan, in Vivian Lu, because the drill bit is not hard enough, it takes a long time to drill the teeth, and it is easy to crack the teeth. The scary thing is that the patient could not know at the time. II. The filling material is 6-26 Chinese yuan, and the glue is 6~ 10 Chinese yuan,III. The crown is 280 Chinese yuan and semi-finished crown is cheaper. Inferior porcelain crown contain harmful substances such as beryllium. Inferior dental filling materials will be oxidized and degraded in the moist mouth, forming harmful substances and damaging the liver and kidneys. Etc. Practitioners The unbridled use of such inferior products is that the regulator does not restrict the source of dental products. The patients never know what's the dental materials have been using by Vivian Lu, DDS. 误导病人做不该做的昂贵治疗使用淘宝上购买的劣质牙医材料 糟糕的经历，上牙只需补牙却被要求做抽神经根管治疗，另一棵牙拔掉后已无足够骨质支撑植牙，却被建议补骨粉植牙。因周边的很多朋友只要是通过补骨粉后植牙的，几年内全掉下等于白做。咨询了另外两个牙医: I.根管治疗专科医生 Endodontist认为只需补牙II. 植牙专科医生(牙周病专科医生Periodontist)认为即使侥幸补骨粉后植了牙，撑不过二年.其实任何一个牙医做了这么久都很清楚病人被治疗后会是什么结果.我们付钱买服务更重要的是买句真话，某些从业者找一些亲朋好友的子女在网上刷单放好评造市场,误导病人赔钱只是其一，牙治坏是无法逆转，看看这里老旧的X光机，牙上的裂痕如何拍出? 淘宝价:I.牙医钻10-25 元人民币，在Vivian Lu这里，因为钻头硬度不够,磨牙打洞要很久，很容易把牙打出裂缝可怕的是病人当时根本无法知道.II.补牙材料6-26元人民币，胶水6~10元，III.牙冠280元人民币还是成品,半成品的牙冠那就更便宜，劣质的烤瓷牙含有铍等有害物质，劣质的补牙填充材料在潮湿的口腔会氧化降解，形成有害物质，损伤肝肾等.从业人士敢肆无忌惮的使用这类劣质产品，是监管方并不限制牙医产品的来源，当病人引起血液及肾方面的疾病，会被各种理由开脱，很难赢得诉讼.我们支付Vivian Lu是美国的高端医疗价钱，得到的是大陆四五线城市个体户牙医才敢使用的材料，还要时刻提防被误导.大家可上淘宝上查找这些牙医产品价格，以上是个人的认知，供大家参考. read more

Dr. Lu is awesome! I had my wisdom teeth pulled from her a few years ago and was very impressed by how little pain I felt. I had always heard stories of people crying in pain not being able to eat for weeks but I was up and ready to rock and roll in under 24 hrs. I am sure everyone has a different story but I guess I was lucky. She spent awhile taking her time with my wisdom teeth because they were in a awkward shape and she actually took 45 mins carefully breaking one of my upper ones into small pieces to pull out. The next time I came to visit I needed to replace my old fake tooth. Last time I replaced it was over 7 years ago. I always hated how awkward it felt but I was very surprised how well Dr. Lu made my new tooth. It fits perfectly and looks real! She was very good on explanation of each options I was afforded and price, she did not force me to choose her method but let me do my own research. read more

Dr. Lu is great, I have been seeing her for years. She doesn't beat around the bush, she tells you what the problem is and your options for fixing it. The quality of her work is outstanding. She is very accommodating, having seen me several times for emergency treatment without an appointment. Her staff is friendly, and most importantly efficient. Her rates are more than reasonable and X-Ray equipment is computerized and not outdated. If you're interested in seeing a dentist who knows what she is doing and stands by her work, see Dr. Lu. Reviews about dentists should focus on the quality of the dentist's work, not about a dental assistant too busy focusing on doing their job coddle some insecure reprobate. read more

I love coming to Vivian Lu. I first came here while looking for a dentist to extract my wisdom teeth out. Other places told me that it would cost a lot (I don`t have dental insurance) because I need a specialist due to the fact that my wisdom teeth were still hidden. I came to Dr. Lu and she told me she can do it for me and she did the procedure that same day I visited her. The process was quick and painless, thus I didn`t need to pay twice as much because Dr. Lu helped me. Dr. Lu is super nice, funny, chatty, and just great. I`ve been coming here for 3 years now and nothing has changed. Same great service. I highly recommend anyone to go to Dr. Lu. read more

She takes care of you. She knows what she's doing and she's fair with her costs. I've been going to her for the past 5 years

I've been going to Dr. Lu since 2002. Of all the dentists that I've been to Dr. Lu is the best. She's always confident with her work. Always very knowledgeable and explains procedure. She is is very personable and makes you feel comfortable. 5 Stars is what i give her and her dental office! read more

Dr Lu been our family dentist for the last 20 years , she is very professional and the office staff are very friendly, doesn't matter if you have insurance or not she always have good prices and very patient. Thank you Dr Lu you are the best. read more

This place was ok when I had my first visit a year or two ago. During that time I had no insurance and didn't like seeing the dentist much but only to have cleaning done. The doctor did the job no problem. But there is one assistant that I grew to dislike. She just kinda turned me off, telling me to shift this way that way that I thought she was resentful. Now that I have a new insurance coverage, I can go anywhere I want. read more

I was there for regular cleaning. Does it matter if forceps used are rusted? Why? And people were coming in and out of the patient room when I had my teeth cleaned. My room was connected to next patient room without a door but a curtain. I could hear all conversation from next door. Let alone the receptionist whom doesn't know what she needs to do. read more

Dr. Lu is great. Her office is opened on Saturdays and she will do her best to accommodate your schedule. I made an appointment to get something done on one of my crowns. When I went in she had already had a payment plan and a plan on what they would do to minimize the amount that I would have to pay out of pocket. I was very impressed with this since most dentist could care less about how you would have to come up with your deductible. Dr. Lu actually tried to make it work to within my budget. read more

Dr. Lu is great! She is quick but detail with her ultrasonic scaler. I feel almost no pain while she cleans. Her staff is also very friendly! My visits usually only last 20-30 minutes and my mouth feel clean and refreshed after. read more

Nice dentist with great techniques. Great experience in all aspects with this dental office. Highly recommended.