Bad service. We arrived at the airport 2.5 hours prior to and the lady at the counter advised the flight had been closed. Our flight was at 9:45am and was changed to 3:15pm. We were traveling due to family passing. Upon waiting at airport, I get a text to enjoy my 9:45am flight. Never again will we fly Volaris read more

This could any has the worst customer service I've ever experienced in my life. They do not label their tickets correctly in English. I had to pay double to correct the destination. I would've never found out about the error had I not needed to extend the trip. When I called their customer service letting them know that they labeled the destination wrong in English I was told that if I would've changed the language from English to Spanish the right information would've showed up.... kid you not. It was infuriating. I've sent several email to them have not gotten a response. I've called them for 2 days straight every person would give me run around, said they couldn't help me because they did not have the permission to make any changes. Most of their reps were just dismissive. Don't fly volaris. Stay away from volaris. I never write reviews! I'm writing this one to tell you volaris ain't the one!!! read more

If I could give volaris zero stars I would. Not only did they not allow my parents to board their flight but they also did not give them a refund and they told them that they have the right to sell their tickets to someone else even though they had their confirmation code an agent did not help them retrieve a boarding pass saying that it's not valid even though thats what was given when they bought their tickets online. They never told them that their kiosk are broken and have been broken since and that they never fixed them . she even spoke before on the phone with a customer service rep of volaris and they never told her before hand that she needed a QR Code before she arrived to the airlines. so at the airport they told my parents that they had to buy another brand new tickets because their kiosk were broken and that they missed their flight and they didnt want to help them . volaris is an airlines that robs people of their money they try many excuses to try and get more money from you. My parents spoke to another family that were there at the time that they also had the same issue and that they were there since thursday and today is saturday and volaris still did not give them another flight and that there are still others in a long line waiting for their flights right now trying to get their tickets and missing their flights because volaris told all of them that they could not do anything for them. Never Never Buy a flight from Volaris son unos rateros. read more

I really want to like Volaris and flying through TJ via CBX but, they consistently overbook their flights and leave passengers stranded. Out of the 2 times I have flown Volaris in the last 9 months I was told by the gate agent I didn't have a seat even though I paid and had a boarding pass with a confirmed seat. I was told at the counter they were oversold and I needed to wait until the following day to fly home. I was lucky enough to get on the flight yesterday however, part of our family was left behind. And the worst part was there were 3 empty seats on our flight when we took off so they could have made the flight! When we urgently called our family to tell them the gate agent lied to them and said the seats are broken. We moved around to spread out and the seats worked just fine!! Volaris you suck!! I don't care how much I saved on my flights if I can't get back to work on time you cost me thousands of dollars. If you want US citizens to fly your airlines stop leaving us stranded and leave lying to us!! Just because we aren't fluent in Spanish doesn't mean we are stupid! read more

My time is more valuable!! Our first time doing the Cross Border Express (CBX - which there's also a charge to use) to TJ and (try) to save some money on the flight. Our return with Volaris was a nightmare. 4 hour delay coming back from Puerto Vallarta. There was no warning to let us know until after we checked in our bags and were waiting to board. They claimed they informed upon checking our bags... ummm Negative. We were the very first in line. The attendant checked and realized we in fact were not given a voucher for 150MXN (less than $9USD) to be used at a restaurant called Wings (in PV). They had given so many vouchers out the restaurant was closing early and only had hamburgers left. With the delayed flight the car rental places at CBX we're closed so we couldn't get a car. We had to Lyft it which ended up costing us 3X more!! Plus with the 4 hour delay at the TJ airport the baggage claim belt was not working and it took over an hour waiting for our luggage. It was chaos amongst all the tired, frustrated Volaris customers. Also the Volaris planes have the tightest seating spaces and absolutely NO cushion in the seats. Terrible and exhausting. Spare yourself the headache. read more

Worst airline, never reliable, worst customer service. This week we've been trying to get on a plane for 3 days already and last minute the flight gets cancelled. It's our only choice to travel, unfortunately they know where people don't have other choices and take advantage of that. If you try to complain they simply don't care. Their website freezes and crashes all the time, if you get a price online good luck then wanting to honor it over the phone. If you have another choice to fly, go with the other choice. It can't be worse. read more

Amen to alll these reviews their service sucks honestly the only reason we fly with them is because only airline with multiple trips to uruapan. Even online service sucks my wells Fargo bank had a verbal conflict with them over phone and retracted fees read more

I was worried that this airline would be like Spirit and charge for every little thing. With my airline ticket purchase, it included a medium sized bag to check in and 2 small carry-ons. Check in was easy and thankfully, my bag reached its destination. My flights arrived on time. However, on one connecting flight, the seats seemed to have half as much cushion and was very uncomfortable. The other 2 flights were fine. Drinks and food were for purchase only, but I brought food from the airport instead. Seats were assigned, so that was a blessing. I would use this airline again for shorter flights of 5 hours or less. But I might consider bringing a cushion to sit on. But I saved $150 flying this airline out of TJ instead of an airline out of San Diego. read more

Where can I vote for the worst airline in all of human history? Volaris is smart, they reel you in with the cheap flights but once you show up, there's all these hidden fees. Oh and print out your tickets, don't depend on your phone and Mexico's WiFi!!!! I was trying to check in the day before I left but the app said I had to go in person to check in. Ok, that's weird but didn't think much of it, I thought maybe I was checking in too early even though I got an email saying to check in now. I arrive at the airport the next day heading back to Tijuana and the airport's WiFi wasn't working. I told the receptionist that I couldn't pull my ticket up on my phone but I had my code and she said to use the WiFi. I showed her it wasn't working even though it was connected and she said, "we'll have to charge you $100 pesos to print your ticket out and check you in" LOL this airline is garbage. I wasn't the only passenger to experience this by the way. Multiple people couldn't connect and had to pay the fee as well. Do yourself a favor and fly through Aeromexico or Interjet. At the end of the day and after all the hidden fees volaris has, it'll equate to the same price but you'll get way better service than volaris' rude staff, save yourself the frustration and actually enjoy the process of traveling to your destination. read more

Worst travel experience ever. I understand the delay of a flight due to weather. But to not adequately compensate your customers is outright THEFT. Volaris cancelled my flight from Tijuana to Acapulco. The next available flight that they offered was 4 DAYS later. They refused to give a refund, or even a voucher for a future flight. My hotel reservation and vacation were wasted. And they refused to simply reimburse the ticket I had paid for. And this experienced entailed staying up all night at the Tijuana airport waiting to speak with a Volaris representative, as hundreds of their passengers were affected and their customer service phone number was outside of business hours. Those of us that crossed using CBX could not even get back that way and had to purchase taxis to the border (more waiting!) as we no longer had valid tickets to get back through the airport. Absolutely HORRIBLE airline whose policy needs to change! read more

Never, never fly this airline unless you absolutely must. Low budget airline with terrible customer service and awful attitude from staff

Me and my family booked flights for Cancun that we purchased months in advance and hotel rooms. During check in it was the most chaotic check in my life. People was just running to the counters other people skipping line just no control or security. We finally made it through all that, got our tickets went to a restaurant to eat by the gate. They have screens up telling when the flight leave and we watching to catch out flight. When it came close to the time on the screen we went to the gate and they said we missed our flight. I ask how was it possible and they gave no reason at all, but apparently it boarded an hour early. Had to pay an additional $150 to take the next flight the next day. We wasn't the only one at the check in counter upset and mad it was at least another 50 people. There was no call out or final boarding call nothing. I swear I will never use the airline again I will pay the extra money next time and fly with another airline. read more

Volaris has bad customer service they don't care about there customers they only want to make money no matter what. I was trying to change my flight dates because of the Corona Virus and restrictions here in the USA and they couldn't do it. They didn't want to refund my money either. Do not travel with them because they also sell your tickets to someone else if you don't check in 2 hours early. I can understand 10 minutes before the plane takes off but not earlier than that. read more

One of the worst airlines, hopefully I never have to use them ever again! Unfortunately, they were the only airline that has early morning flights to my destination so I was forced to use them. Flight was delayed 3 hours, when asked a question their response was "I don't know" read more

If I could give this airline zero stars I would. I had the absolute worst customer service experience ever. I arrived on time prior to my flight departing from the cross bridge. I attempted to check in for my flight early and no luck. I kept getting error messages. I arrived with a 2 hour time frame as directed on my ticket and the representative informed me that they were sorry but they oversold flights and now I was not able to get on that plane. As if that was my fault?! The rep finally saw that i wasn't going to give up because i had paid a lot more money since it was a short notice flight. He sent me to a supervisor named "Luz". They had me waiting for over 30 minutes until I finally had a fit. They tried to lie and say it was my fault for losing the flight and pretty much that they couldn't do anything. I kept arguing with them to check the cameras and to communicate with the associates because the reason why I had no spot was due to the over booking on their part. She even tried to charge me for a new flight. I finally got a new ticket to board after over and hour arguing. Now I have to wait at the airport 10 hours for the next flight. Seriously a nightmare!! Horrible airline. Never fly here. Management was unprofessional, unorganized, and overall poor management experience. read more

A zero star rating would be more appropriate! It wasn't that our flight was delayed it was the misinformation and the straight up lies about when we would be traveling. We ended up having to cancel our whole family trip because we could not get a straight answer or the appropriate help to get us where we needed to go. Lost over $1000 on the place we rented and probably won't get a refund for our flights. I don't want your voucher because I will NEVER attempt to fly this airline again after this experience. DO NOT FLY VOLARIS...WORST TRAVEL EXPERIENCE EVER!!! read more

Worst airline I have been on, they cancelled my flight 3 times in one day and won't give back money

Our flight to Tepic was at 2:55 it's now 5:15 and we are still at the airport waiting with no information on when we are leaving. So unacceptable. read more

Volaris - Airlines Near Me - Tijuana, BCN

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Worst airline the first time I flew in this airline they charged be about $100 to bring my sons car seat with me. I had called multiple times to confirm that my sons car seat would be flying for free. I had sworn I would never fly in this airline again after that incident. But I had a flight booked for last night and it was canceled without notice. I was already at the airport when the email was sent. Once I waited in that 4 hour line to get thru the CBX bridge, I reached the concierge and was told I had to rebook my flight to another day. So Volaris Airlines thanks for ruining our vacations! read more

for starters they resold my ticket. i bought my ticket months in advance due to the holidays. when i got to the airport to check-in they advised me of the switch and pretended to do right by giving me a manual ticket as they call it or putting me on standby but ofcourse no seat was available so i missed my flight. waste of time. by the time i got to the front of the line to get my next ticket they put me on a connected flight. not the flight i had purchased but i was ok with the fact that i was finally gonna make it to my destination. little did i know some fog came down (out of their control) but it delayed and cancelled many flights. that was a case of bad luck i suppose but had they not resold my flight i would been at my destination by then. needless to say my flight got pushed back and hadnt boarded a plane til 15 hours later. we left late ofcourse cause of all the delays so obviously when arrived at my halfway point to jump into my connected flight that flight was long gone. another 6 more hours and they think because they gave me food vouchers everything was going to be ok. as if that wasnt enough when i finally landed in destination guadalajara my baggage was m.i.a. ofcourse they said they would locate it and return it to me within 3 days i called and called and later they would recognize my number and they stopped answering my calls i had to call from my cousins number for them to answer. they kept giving me the run around. 7 days later i called super mad i lost my cool and what do you know my bag turned up. but ofcourse they broke all the little lame locks it had and took 3 brand new watches two sets of sunglasses my car keys and a bunch of other little shit my razor tooth brush and a little traveling kit with some colognes and perfumes which were all gifts and ofcourse none of that was covered by their guidelines and im assed out over 3k in items i got $100 in flights hahahahaha like 100$ can ge me a flight anywhere hahahaha this airline should go out of business shitty customer service shitty guidelines no accountability and theyre not trustworthy....i have a flight back with them but im cutting my loses and flying alaska or something else into lax. never again am i flying volaris idc if thats the last flight available. i wish i could give them a negative review or negative 5 stars. worst experience ever. i do not recommend this airline by any means. to top things off they offered me a 3000 peso voucher for reselling my flight that turned out to be $15 us dollars hahahaha theyre a joke. i understand its a business but damn. the day they fix their cameras and fix the accountability standards i might think about flying in an airport theyre in til then i want nothing to do with them. i figured out who owns that airline and maybe thats why things are the way they are stay away the people need to stop flying volaris so they feel the wrath of the people. i know ho to take a loss but this one hurt cause those were gifts. i havent received my bag yet to see how big my loss is but through 2 minutes of the video chat i had with my cousin while she was picking it up i had enough read more

Volaris... Thanks for nothing. We took an international flight to Mexico with our toddler and infant and it was nothing but confusing and frustration. We paid for all our luggage in advance and added the infant package. Upon arrival our departure time was changed to 45 min earlier without notification. On the way the plane was so hot we had to strip our kids to the bare minimum so they would not overheat. The attendants were also reluctant to give us a half cup of hot water to heat up a baby bottle and a small amount of drinking water for our toddler unless we paid for it. In the end, after some ugly stares they gave it to us. When we got to our destination, our brand new $300 stroller was completely destroyed. The wheels were completely broken off and it was unusable for a two week trip. Our claim was denied because Volaris states it is not responsible for damage. This was not damage. This was a total loss. If we are paying for items to be brought with us it is Volaris responsibility to deliver them will little to no damage. I understand damage, but the stroller was a complete loss. For two weeks and multiple tourist locations we had to hold our toddler and infant as they slept or when they were tired. When we returned to the US, the attendant stated we had to pay for our additional baby items even though we already paid for the infant package. Then she pulled out a ruler and measured each and everyone one of our bags. It took her one hour to check us in as she ran back and forth to her manager to ask questions. When we got to our gate it was not even correct. We had to run to another gate without any notification, and again dragging our luggage, a toddler, an infant, oh yeah, and the broken stroller we could not use. Thanks for making our family trip horrible and taking no responsibility and no appreciation for customer service. We will never fly Volaris again. read more

Volaris employees are thieves. All of my underwear was stolen from my checked bag on a flight from TIJ to Cancun, and a few expensive items like my Yeti tumbler were stolen on the way home. The app works poorly and the staff are rude. Smallest amount of leg room of any plane I've ever flown in. I will never fly Volaris again. read more

Fuck this airline!!! They overbook planes and take you out of line just to put you in another longer line!!!! Don't fly this airline!

If I could rate this airline with negative stars I would have. This has been the worst experience I've ever had not only with the airline but with customer service as well. On Friday I was there with enough time to catch my flight needed to print the ticket and the lines were long and slow, the kiosks where you can print on there own wasn't working. Finally when I was in front of the agent they didn't help me print my pass say it was too late. I took a picture of the agent being rude using her phone wile I begged for help. At this time the plain still had an hour before departing from the airport. I begged to be put in the next available flight cause my grandma was extremely sick and I wanted to make in before I never see here again, and they said the had no flights available go to my destination so I asked for the next flight and again the rude supervisor sad no unless I paid like an additional $315 which makes no sense. Overall got no help and now I'll never see my grandma may she Rest In Peace. read more

Worst experience ever on an airline! Me and my family including my 10 month old baby got 2 hours ahead of time. Due to all the checkpoints and we also filled some of our paperwork wrong, we were behind. We got to the gate 40 minutes before the plane was due to take off. They told us we were too late. I know it was our fault at the end of the day, but their service is horrible. Not even with them seeing us struggle with our luggage and our baby, was enough for them to let us through. All they said was that we should have gotten there earlier, which we did 2 hours before. No empathy whatsoever. They just said we had to go to a window and buy another ticket. They said a fee, but you buy another ticket! I'm never flying with these a holes again. Don't care if I pay more at another airline, at least I'll get better customer service. read more

Worst airline ever!! Do not use Volaris. They have really bad customer service. They made my dad loose his flight. My dad was there two hours prior to his departure. We will never use Volaris again!!! read more

Volaris is the worst night mare you could imagine had my flight 28 next thing you know they change my flight for 27 no notice was send plus did not get my money back I had to pay for my flight ... First and last I'll travel with volaris read more