I came in for a wallet and my new friend cameron helped me find the right bike for me he is in his first few months and he was very knowledgeable read more

Volcano Harley-Davidson - Motorcycle Repair Near Me - Gladstone, Oregon

I walked into Latus Motors having never even sat on a motorcycle before, and by the end of it, walked out with the keys to a 2018 Triumph Street Twin that is absolutely perfect for me. Being a new rider (and a female), there are a lot of considerations I needed to make--such as finding a bike that would comfortably fit my small physic, finding a bike that wouldn't be too much power for me to handle, and finding a bike that fit well into my price range. We tried out several, and landed on the Street Twin, which I love more than life itself. I didn't yet have my motorcycle endorsement on my license, so the salesman even let me go on a test ride, hanging onto the back! Being a new rider, I really appreciated all of their encouragement and knowledge. Tyler even took me on my first real street ride once I finished my Team Oregon class, and Colton let me follow him all the way to my house when I was finally able to take it home. I thought these were above-and-beyond gestures to welcome me to the motorcycle community and make me feel safe and confident. I have never hesitated to go back in for anything I've needed since I began riding, from gear to parts to bluetooth speakers for my helmet. I'm so grateful for all their help and knowledge. Five stars for Latus Motors! read more

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Thanks to the professional individuals at Volcano Harley had some oil problems and Brandon and Andrew were great got me back on the road in an hour read more

Bike my 2023 heritage classic 120th anniversary model when they delivered it to me on the 4 th of September one of the saddlebag locks was bad and they had to order one as of today the 12th of October still have not got it also would not recommend the service dept I had a appointment for the 1000 mile ser ice on the 23rd and was the first customer to be written up for the service for my bike and did not get out of there until 430 pm and got there at 9 am. Then I called the parts dept to get a back rest for my heritage and was told they had everything thing I need to install the back rest and when I got there they told me that they did not have all of the parts I need after a 50 mile drive one way read more

Been doing business there for well over 14 years and I'm done. You want my money you best at least act like you appreciate it. Been in twice in the last two weeks , the woman working the parts counter took nearly an hour trying to get me o-rings for the drain plugs and a gasket for a after market derby cover. Managed to give me the wrong o-rings, someone else found the gasket. Today I went back to get a mileage reward signed for a 100,000 , kind of a big deal at least to me. Guy acted like it was really an imposition, don't think he said two words or even verify the mileage. I had intended to buy some new boots and grips while there but decided to spend my money somewhere more appreciative. Too bad they have came to this. read more

I went in to Volcano knowing how much I wanted to spend, how much I would down, and how much I was willing to make as payments. The numbers were reasonable and I was ready to pull the trigger. I was walked right over to a bike way more expensive than my stated budget. Then walked into some upstairs back room where the salesman acted like he couldn't find "just the bike for me". I was then shown a bike that appeared to be just the right bike. They ran the numbers, came back with a sticker price $2500 (25%) over blue book and then tacked on shop fees and other fees which essentially ate up the potential down payment. The proposed payments were double what I stated I was willing to pay. Then they tried to say they could put me on a brand new bike and get me to the payment I wanted. I said run the numbers. Again they came back with ridiculous numbers. I'm certain now they didn't hear anything I said. They're just pushing inventory. Zero customer service. Then they called me several times trying to con me back in because they had some other options they hadn't tried previously. Not scammers. But they're not looking out for the customer. First rule in customer service is to take care of your customer. Create a customer for life is more valuable then a one time sale. read more

They have the worst customer service ever. I called her three times today. Nobody would answer their phone for service or for parts and then once I finally got a hold of somebody and they hung up on me I will take my business to either Salem or to Paradise will no longer deal with volcano. Have a great life volcano, Harley Davison. read more

I base my rating on the simple fact that I'm an out of state Harley owner who bought extended warranty that was to cover tires, and mechanical issues. And was told that if your traveling out of state, you can go to any Harley shop, and that they would get your repairs done as fast as possible to get you back on the road. So had called this place and was told that they could get it done, dropped the bike off on the 6th, rented a car for 5 days, and was told that it would be ready on the 11th. Showed up on the 11th, told it would be done by the end of the day. Had to rent a room, woke up the 12th, walked over to the Harley shop, got told they were working on it, that was at 10:00 in the morning, I've been sitting here since 11:00, and been getting told that it's getting worked on, they just started on it. Now it's 3:00 in the afternoon, it's hotter than hell, haven't had anything to eat, and I have to be back in Washington state, which is a 5 hour commute if I don't hit traffic, and it's not counting stops for fuel. I also had a salesman who was poking at me to just trade it in and get a new one, and they would have me on the road ASAP. At least they could have told me earlier that they would be another 5 or 6 hours before they could maybe have it done. read more

I was riding by Volcano and decided to swing in and look a upgrading my Harley (first time in since it was Latus). Good selection of bikes but ONLY A FEW HAD YEAR AND PRICE info on them. I found out that trying to get a straight answer for price was a f'ing joke! I talked to two guys (one a pretty cool, Army vet) but neither would give me a straight answer on price, "Low $20's" or maybe "Mid to high $20's". And then they wanted a copy of my ID, address, phone, favorite color, sexual preferences, etc JUST TO GIVE ME A TRADE-IN RANGE for my bike! I was told, "We need to make sure it's your bike." I told them the bike is worth what it's worth to you regardless of it I own it or Santa Claus owns it, just give me the number. This is some pretty sketchy, old car salesman sh*t!!! First THEY WOULDN'T GIVE ME A PRICE on their bikes I was considering (only a range) and then want my detailed info just to get a trade-in value. F THAT!! I use to love going into Latus, if for no other reason than to meet up with friends or crew (and maybe a hot dog). Timber Town in Salem and Paradise in Tigard (and any other straight-dealing shop) post model year and prices and don't make you spew personal info and run credit check just to answer basic questions! The Vet IO TRIED to work with is a cool dude but he was hamstrung by policies. Too bad. I had cash in the bank to write a check but VALCANO WILLL NEVER SEE ME THER AGAIN. read more

my husband has owned several street bikes and this was his first Harley it was the worst experience of our lives. They had a quota to meet on new bike sales we drove 4 hours and left not with the bike we wanted and in financial debt when we had 20 grand down. Customer service was poor overall experience was horrible never go there again read more

Just traded in my old Sportster for a new Softail Street Bob 114. I couldn't be happier with the service. My sales dude, Jerome "Bullfrog", was fantastic. It makes me bummed out that I live way closer to Paradise Harley Davidson. This is the best Harley Dealership in the Metro area hands down. 10/10 read more

Called about getting replacement floorboards and the parts guy apparently couldnt figure out which ones I had. Gave him year model and trim still couldn't figure it out. Pretty pathetic and useless. I called paradise harley in Tigard for the same thing and their parts guy found the exact floorboards price and approx.. shipping time. Will be going to paradise for parts. read more

Once they sell you a bike the customer service goes right out the window. They lie and tell you what you want to hear but no follow through. I would never recommend anyone go here. read more

I walked into Latus Motors on a lazy sunny Sunday. I wasn't there to buy, mostly I was killing time waiting for an appointment. The selection of Harley's and Triumph's for sale was impressive. The store was well laid out and I felt at ease walking around. The selection of riding gear was also pretty expansive. After a while a salesperson came up and started talking to me. Our conversation was relaxed. She didn't try to make a quick hard sale. I told her that I was waiting for a motorcycle class in a couple weeks, didn't have my endorsement yet, didn't have credit to finance, and was planning to purchase from a third party. Natalie, never pressured me, she gave me excellent advice on how to select my first bike, she encouraged me to sit on various models to feel what was comfortable for me. Our conversation was relaxed and natural. Should I ever be in the market for a dealer bike, I will be back and hopefully Natalie will be there. read more

This review is not about a purchase of something at this store. I was there as they were hosting a volunteer event (a tour of their showroom). When I reached there, I was told that the event was moved to a 4 hours later and it was a miss on our volunteer org host. I decided to spend some time, when I was about to leave, the person who was supposed to give the tour arrived and enthusiastically spent around 30minutes giving us a mini tour. He was very passionate about his job. Also, there were several employees who were checking with me. They had a Novembeard (beard growing event) which seemed to be a great event, with food, etc. read more

Thank you very much to Tyler and Scott for 3 days worth of questions and more questions and even some dumb questions. We really appreciate all of your help and turning our first motorcycle buying experience such a delight! We would all highly recommend you to anyone looking for a new ride. read more

Volcano Harley-Davidson - Motorcycle Repair Near Me - Gladstone, Oregon

Been in Latus several times over the years, never bought a bike from them but thought I would give them a shot as I am downsizing from Touring to a Cruiser. Rode 20 miles to look at a new Street Rod, noticed a used Deluxe, liked the looks of it, although priced about $2000 over High Retail. Took it for a ride, asked Jason what they would give me on a trade-in on my RKC and told him what I thought a fair price would be, bottom line difference. He asked if I would guarantee a sale, I said not necessarily. Jason took off and said he would check with boss and be right back. Waited 20 minutes, no sign of him, looked all over and decided to leave for home. I figured he would text me if the price was right. He responded alright, with this "my boss is working 3 deals at once and I got the numbers and you just bail out like that....very rude and inconsiderate of my time and effort--you can keep your bike--no thanks" So I did, found another 2018 Deluxe with lower miles, (1800 instead of 7800), better paint and a lot of add-ons for $3500 less than their bottom price. Typical Latus games. I gave them one star for fair inventory, but nothing like an average Harley dealer. I kept my bike, they kept theirs, I got a better deal all around. I guess Harleys are flying off the shelf at Latus, contrary to popular belief. read more

we didn't buy a bike, parts or have service done. we did spend almost $400 on clothing and accessories. included in that was a smoking deal we were given on some insulated cups by a very friendly and helpful gal at the motor clothes area. we were also greeted warmly upon entering the store by a sales gal. nice dealership. our experience was okay but like i said, we didn't buy a bike or need service. read more

Hope you don't have to exchange anything on a warranty. Had to call after they had the product for three weeks was supposed to receive a call about the warranty on it. Only wore my boots maybe three times and they started to fall apart at the soul. Not like my husband and I don't come in there often and spend money in there. I believe in the last year it's been 25,000 at least. Might wanna think twice before you buy from them. read more

Just called the service department spoke to Karl, he told me that replacing the speaker on my Road Glide would be a two-hour job and cost $231. I I pulled the speaker myself, took me less than 5 minutes. I find out the speaker brand new cost $69 and yet he wanted to charge me two-hours for a 5 minute job? What a liar. read more

Volcano Harley-Davidson - 4 screws, barely 5 minutes. - Motorcycle Repair Near Me - Gladstone, Oregon

Seller beware. When my dad died my mom called here to try to sell his trike. At the time the trike was about 2 years old, paid off, and had been rode maybe 6 months before my dad had been diagnosed with cancer and could no longer ride. Almost no miles were on the trike. It's totally normal for a dealership to lowball, and they kept their reputation going strong by coming in thousands lower than other local dealerships. The problem is that they lied. Someone there told my mom, a recent widow, that it doesn't really matter how many miles are on a bike. This man should really try selling oceanfront property in Arizona. Obviously, we took our business out to Tigard. read more

I took my bike in to Volcano to sell. I had an appointment set up and when I arrived no one in there had a clue what was going on. After being passed off to 3 different guys to do my appraisal I left. The staff did not seem to care to help me. If I could give 0 stars that's what they would get. I had to drive about 30-40 minutes to get there and it was an absolute waste of time. After I got home I received a call from Amanda who I originally scheduled the appointment with over an hour after my appointment was supposed to take place. Would recommend going anywhere else for you motorcycle needs. read more

Latus Harley Davidson has genuinely nice staff but has failed to follow through on my last 2 visits. Visit 1: Ordered a part that was to be shipped overnight. A week later still no part or call from the parts department. Phoned the parts rep who has always been a good to deal with who indicated he would check on it and call me in 30 minutes. Waited 2.5 hours and called back and was told the staff person who takes care of orders was on vacation but again counter rep said he was working on it and would get back to me. Three more days no calls returned including the GM who I left a voice message who also didn't return my call. This got resolved after 6 calls and finally talking to the GM who got involved. Visit 2: Took the bike in for service and was told the service rider would call the following morning with an update. At 4:45pm and still no call I phoned and was told the technician that was handling wasn't qualified enough and the top tech would be on it the following morning. The next day no call so I phoned to find out the bike needed a different tuner and few minor things in addition and a dyno and it would be completed by following Tuesday. On Tuesday late morning called and was told by service rider the bike hadn't been touched and was hoping by end of week or the following week it would be ready. In conclusion the operation is friendly but either doesn't follow through or in case of service promises things they can't deliver. For the record this is my first ever post so I'm not a customer that can't be made happy! read more

My husband and I went down to Latus two weeks ago today to look at his motorcycle that he was buying. He was working with Rick, I ended up working with Mark they were both amazing. Since I'm a first time buyer they walked me through the entire process and helped me find a bike that was perfect for me as a beginning rider. I get my new XG500 street tomorrow!This was a perfect first time experience for me and I will continue to go through Latus any time that I am needing a new bike. Thanks to Rick and Mark Latus has made lifetime customers out of myself and my husband. read more

They are open on Mondays! I was in the market for an upgraded bike and notice Latus had one I wanted to consider. A quick phone call to ensure the bike was on their lot and off we went. Alicia greeted us, knew we were coming, calmed my salesperson skepticism, escorted me on a ride and I came home with a new bike. No, it wasn't a Harley. Maybe next time. read more

Love this store they have everything I love their huge selection of clothing they had the bike I wanted ..they made it so easy for me I bought my bike a jacket clothing it was a wonderful experience I highly recommend Latus Harley Davison for everything they've have a great selection of everything everybody at the store was super nice and well informed on everything Best experience at a Harley store I've ever had read more

Last night I went to Latus Motors Ladies Night Garage Party, and it was awesome! Only ladies were allowed to this after hours event that catered to the new riders, the old riders, and the I have no idea what I'm doing crowd, which was me. All female riders went through several stations. First I got to ride a Harley in a wind tunnel room that let me learn how to shift, accelerate and got my racing up to 75 miles per hour. No easy feat I assure you. Next I learned about safety, did you know that I can take a class at Team Oregon for $170 where they will provide the motorcycle and helmet and teach me to ride in 15 hours. Sign me up! Then I learn how to pick up an 800 lb. fallen over motorcycle with just my sweet guns and shear force. Best. Night. Ever. All of the ladies were super knowledgeable about equipment, finding the right bike for you, what they can change, and a whole lot more. I would definitely recommend this place to anyone whose looking to start riding or is riding buy wants to know more about Harelys. I mean they had a Ladies Night at a motorcycle dealership. If that doesn't scream cool I don't know what does. read more

I was very interested in a Harley, and a salesman quoted me a price. Then they transferred me to the Internet sales person, and she quoted me the same price and ran my credit and got me approved. Then they finally transfer me to the salesman I'd be working with, and he raised the price $3000 over what I was quoted. Worst experience ever, do not recommend. read more

Volcano HD is garbage. Customer Service is the worst. I've been there twice now. The first time I went to the parts counter to get a new brake switch for my Road King and the parts guy couldn't help me without bringing in the brake switch or Bike. The second trip (with the switch in hand and rode the bike in) I was a few minutes early walked in the door and was immediately told, by 5 employees sitting around, that I need to stand outside the doors until they were to open. I asked if I could look at the bikes, as I am looking to add a $20k bike to my collection, while I wait for the parts counter to open and they said no and ushered me out the doors and locked them like I was a stray dog looking for scraps. F**k Volcano. They become to corporate for their customers. read more

I waited a while to write a review for Latus, just because of my mixed experience, and wanting to figure out a way to word things fairly. I love the way they work to create a community of riders, and put on all sorts events to get people together and ride. The staff is also very welcoming. I bought my new bike there one year ago, and the difficulties I experienced sort of left a bad taste in my mouth. The sales team was great, but the bike had... issues. On the ride home from the dealership, the bike totally killed, and had to be towed. They had to replace the computer in the engine, as it had failed was apparently flawed from the point of factory. Anyways, on the ride home I also noticed that the left peg was almost falling off, as nothing had been tightened. Fortunately I didn't try standing to stretch my legs on the way home, as I would have dumped on a heart beat. After I got my bike back, they were very apologetic, and I figured.... ok. It is what it is, got my bike, stoked, move on. Unfortunately a week later, my bike began to make SCREEEEEEEEEECHING sounds when the rear brake was applied and I was slowing to just under 15 mph. I contacted them and brought in the bike to have them take a look. I was told that it essentially "just happens sometimes" and I could either pay to replace the pads or just deal with it. I was also told to try "slamming on the rear brake a few times". I wasn't very happy with their response to an embarrassingly loud and for all I knew, risky issue. Anyways... here I am a year later, bike still screeches as loud as hell, and i still feel a bit of resentment for the issues that were present with a brand new, off the show floor bike. In Sum, Latus: 1.Great community, awesome work to get people together. 2. Brand new Bike had: -a peg hanging off - Failed Engine computer - Absurdly loud break screeching and bike shaking that I was told "just happens" and to "slam your breaks a few times" (in other words.... whatever... just deal) I'll keep coming to meet ups, but the next bike I buy will likely come from elsewhere. I still love their hot dogs, though. read more

Wanting to purchase a Street Glide Special, I stopped into their competitor across the river and unfortunately got royally stuffed into a CVO that I really didn't want. I rode it for the summer but the bad experience, combined with the mortgage payment I had for a bike payment had me seriously regretting my decision. I decided to give Latus a call and see if there was anything they could do to help get me out of my CVO. I first met with Colton and crunched a few numbers with him, he was seriously great and thoroughly explained all of my options. After reviewing the numbers, I determined that it just didn't make good financial sense to lose that much money to just get out of my bad decision, so I passed on the deal. Colton then told me that even though I didn't buy the CVO from him, that he will take care of me like I had. He told me to stop in anytime if I had any questions about my CVO and wished me the best. The next day, after I had decided to finally come to terms with the CVO purchase, I got a call from Steve, the Sales Manager to thank me for giving them a shot and to wish me well. After a few minutes on the phone, Steve and I worked on some of the numbers and was able to get the figures to work out on the Street Glide Special I wanted! WooHoo! I quickly left work early and blazed down to the dealership and met up with Steve and Colton. After a few signatures with Miranda in Finance, I was in and out of there in less than 30 minutes as the owner of a brand new FLHXS! The experience was not only easy and painless, but I was met by a wonderful staff that not only care about their customers, but have a genuine love of Harley-Davidson. Not only that, the owner of the dealership came out to personally thank me for the business! If I can offer any feedback on the whole experience, I would have liked to have met with someone in Parts, Service and MotorClothes, as I would have probably dropped another couple of grand outfitting my new bike and myself. Thanks again Colton, Steve, Miranda and George! 10/10 would recommend! read more

always ordering the wrong parts! promising bike will be ready and always delayed, not true to their words, promises. very nice staff but they know how to tell you what you want to hear, buys them time for their mistakes read more

Perfect place to go if you want smoke blown up your ass , and want to feel like your at a used car lot on 82nd Ave. NO pricing on bikes until they know what they can bend you over for. Definitely going to miss Latus atleast they were honest. This place won't be around long. Probably the same reason they are no longer in Vancouver. read more

I have a wiring problem with the driving lights on my 2007 Road King Classic. Went in to parts first to check on a repair manual. Guy checked and said he would have to order it. It would be about a week. So I thought I would go to the service department. Walked in and found no one in there. I decided to leave and suddenly I heard something and turned around and saw a young female; younger than me. I asked it she could print a wiring diagram for my Road King. I was willing to pay for the copies. She immediately said no, that the manuals were in the shop. WTH? Since that didn't make any sense, I turned to leave. BTW, there was no one working at the time, including her. I won't go back unless I absolutely have to. read more

Review for Triumph: purchase went well, everyone was friendly. Sales staff were eager but not pushy. They made a good deal, and the process was comfortable and easy. I was well researched beforehand. The main thing which got me in the door was that they happily accommodated test rides - not always the case at some other motorcycle shops - so I came in to test ride. I have had very minor work done in their shop - but the service desk seems friendly and competent, their prices in line with standard shop rates. I can't speak to technician competency as what I have had done so far was not complex or technically challenging - but the simple work they have done seems to have been done well. I will update my review down the road if I get more done. Overall I would recommend this dealership. I am knocking off one star for the following: Triumph is clearly second fiddle here. Outside they barely have a Triumph banner tied to a fence, and a tiny barely visible sign hanging in the window facing the freeway. There are very few Triumph parts or accessories, and not a lot of triumph swag. The Triumph section is kind of wedged on the corner between the dealership and the service department. One thing which really aggravated me is even when I bought a nice pricey new bike - my paperwork was shoved into a Harley Davidson folio. If you can't get Triumph ones, at least get some non-descript Latus folders printed up. I would have preferred a plain Manila folder over a HD one... It's already annoying when I am in your dealership having to listen to all your other clientele bad-mouth Triumph as they pass through - but your dealership has a million square feet of Harley stuff and about 5 square feet of Triumph stuff. Put more of your heart into Triumph and it will make the experience nicer for those of us who don't prefer the orange and black. That is one area your main competition has you beat. I don't have to sit there in their shop while other customers berate me for riding a Triumph. Since you are first and foremost an HD shop, I don't mind your HD focus (I get it) - but just try and make the Triumph side not seem like an afterthought... "I just wanna be loved, is that so wrong?" read more

I bought a used motorcycle here and now a year later they are phone spamming me with contest stuff. seriously WTF? Also it took me 2+ hours to actually purchase said bike with CASH and no one else making a purchase!! read more

Great shop to get your bike fixed, they are quick and easy to deal with, great paint work and Jay is a great guy to deal with

Pulled in without any front breaks and a front tire needed to be replaced. I was halfway thru a 4K trip. They fitted me in their busy schedule and got me on the road again to heading to Sturgis. read more

Came to buy one of two Harley's. Tried to get the sales person to assist me with answering questions and couldn't get him to. Will never come back. Guess I made the mistake of saying I was "looking" at buying a Harley. Terrible service. Won't be back. read more

this place sucks! the sales people a extremely deceitful! i was looking at a used bike they had and they tried to pull the bait and switch tactic. first off they would never quote me a price on the bike i was interested in over the phone, and even after i went down there they still wouldnt tell me the price. secondly i wanted to test ride the bike that i wanted and they wouldnt let me ride it, they brought out a brand new bike and i rode that. then when i was back from my test ride they tried to sell me the brand new one for $31,000 and when i asked about the used one they said it was going to be $29000 minus all the tax and license fees etc. so thats when i pulled my phone out of my pocket and showed them their competitors price on a brand new bike at $23,999....you should have seen the look on the sales scammers face. he then tried to tell me it wasnt the same bike, i just laughed at him. then the business manager came over and tried to offer it to for $26500 and told me that i should hurry and take the deal because there was a couple of other people about to get suckered into buying a bike from them and i would then have to wait several hours to get into the title office to do the paper work. i told that fool i didnt want anything to do with them, their financing, their sales tactics or their extremely over priced bikes!! the business manager then abrubtly got up completely pissed off, didnt say "thank you" or "sorry we couldnt make a deal" or anything, he just stomped off mad that he couldnt scam me! so i walked out of that dump and drove north to North West Harley in Lacey Washington and got the same exact bike for $23000 with no additional BS. i now have my 2023 Road King Special with up graded bars, stage 1 kit, screamin eagle tuner, krome werks pipes for thousands less than volcano wanted to sell me the used bike for. the bottom line is STAY CLEAR OF VOLCANO HARLEY. drive these scammers out of business!! read more