No oil change should have me waiting over 2 hours. I had a 10am appoint. I could maybe maybe see…read moreit if i was awalk in. Needs to step it up. I'm noticing a difference since the recent management change. 2 hours 20 min so far and still waiting. UPDATE: 1/12/2026 Updated from 2 to 3 stars. Upon further review, this was a shared issue. I had been recently getting spam calls from collectors. I made an appointment on the Toyota app and then later got a call to confirm. I thought it was another spam call and didn't know it was Toyota service calling to confirm. So I blocked the number (now it is unblocked FYI). But that action caused me to miss the text and a call that the service tech made while I was waiting. So blocking the number thinking it was a spam call was me causing part of this issue. The service department used to come up to me in the waiting room or call my name. Since that didn't happen, I think part of this was on them. So we both contributed to this. Given that, I bumped the star up from 2 to 3. Also kudos to the representative who called me to check up on this. They really do care about this issue. They are using the Kaizen method to improve and wanted to touch base to get that information. Looks like the service ticket was closed about an hour after I checked in. I waited 2.5 hours because of the blocked number and also because nobody came to get me. Water under the bridge. I went from Jeep to Toyota for the quality. So I need a good partner to keep my car alive. That means the service department. Thanks for checking up on me and I'm sorry that I caused part of it.

Do not purchase a new vehicle from Toyota of Fox Lake. They advertise the SmartPath price but then…read moreadd on a $2495 Pro Pack Protection. They'll tell you it's a lifetime appearance protection warranty but when you review the paperwork after purchase you'll see it's only a 5 year Assurant warranty. If you make the unfortunate mistake of purchasing a vehicle here, make sure you do a walk around before you leave the lot. When we got home we found a large, deep scratch that wasn't on the vehicle before they took it to apply the ceramic coating. We also found paint defects they should have found while applying the coating. When trying to cancel the Pro Pack Protection I was told I cannot cancel it but they'll throw in a $20 paint pen so I can fix the scratch myself. While trying to remedy the situation they reached out via text after I called and left a message, I was then transferred from person to person and they would frequently not respond. Save yourself the frustration and purchase from a dealer that doesn't play these games. Edit: Hi Jennie, after being ignored then finally bounced to someone else I've still yet to receive a response.

We bought a 97' Civic from Griffon Auto Sales in Lakemoor. The owner, Ray, is friendly and…read morecommunicative, and talked us through a number of options in our price range. We are so happy with the car we ended up with, and also with the helpfulness of the owner and mechanic. Plenty of options under 10,000, and they work with you to find a car that fits your needs.

I had the pleasure to find this business on the way home when leaving, disappointed yet again, from…read moreanother car dealer. I decided to stop by and look at the cars they had for sale, but I had a really tight budget, so hard to work around. Ray, the owner, walked me through a couple of the options they had remotely close to my price range, and one of them was a new acquisition that they had just got in. Ray was honest with me and told me he would not sell me that car before he made sure it was completely safe. He went above and beyond to fix everything that car needed fixed in the least amount of time possible, and even more, and he showed me all the receipts for everything. I cannot say how much I appreciate everything he has done for me. I just got into the country, I work as an intern at a local business, and I really needed a safe car to get around. He gave me an amazing deal and the opportunity to work with my payments, because he understood my situation, and took a huge leap of faith with me. I can't recommend this business enough. Rather you need your car detailed, or you need a new car, make sure you come by his store.

My mom been coming here instead of our family friends dealership,the last few years. The quality…read moreservice at the other place is gone downhill overtime and the loyalty has as well. My mom met Michelle in Quick Lane and she's been a godsend to our family. If you know anything about my mother, you know, she'll either be late to her own funeral or to busy to attend, she'll have to cancel and reschedule. It's a good thing mom doesn't gamble money cuz that girl time gambles like an addict, and loses every time!!! I'm still in therapy being the last one picked up from school after practice. All joking aside though with mom's unpredictable schedule and last minute changes, Victor Ford but especially Michelle in quick lane has been extremely accommodating and on point with my mom's three work vehicles. She gets us in and out like ninjas with no BS and outstanding customer service!

It's going to be a heck no from me. I called about a car and was told that it was "being detailed"…read moreand that I couldn't see it until later. They took my information and promised to call as soon as it was available. I rented a car and prepared to go (probably to buy the car.) I wanted to make sure I was first. I called to check on the car and was told it was sold "20 minutes ago." Okay, fine, whatever... Later, they called me back "I have an inquiry from this number but it's not attached to any car! What can I help you find?" Oh...pulllleeeeesssse..... nobody believes you. I mentioned the earlier events. "Oh, there was a deposit on that one." 0/10

Quick to respond & get out there. Very thorough report & detail in the numerous photos. His…read morediscoveries helped save me a lot of money in the negotiating process, as well as saving me out of pocket repair expenses upon taking delivery of my out of state car. Definitely would recommend!

I requested a pre-purchase inspection remotely (I'm in Oregon, car is in Chicago), and they were…read moreable to get it scheduled with the dealership, the inspection done, and provided an EXTREMELY detailed report to me via email all in record time. Tons of high quality photos and detailed descriptions of any flaws and other observations about the car. From minor scratches, scuffs and paint chips, to the bumper being repainted at some point, electronics function, driveability/performance, component condition (brake pads need replacing, etc.), they did it all. Seriously top quality work, on short notice, and at a very reasonable price. Highly recommended!!

Zero Stars - DO NOT BUY FROM HERE - NOT HONEST!!!!…read more I purchased a 2018 and the battery light kept coming on. I paid for the car and Yuri said, No problem we will fix this if any problems come up. Drove it home and again battery light came on again. They said they had an expert wiring tech and he will fix it this time!!!!! He said vehicle needed an alternator. Ok, got it back and battery light came on again after a couple of weeks. As I was driving to Wisconsin the wrench light came on and car would not run until the issue was fixed!!! I waited 4 hours for tow and I was in Wisconsin! My mechanic said a used aftermarket alternator was installed without the proper codes and vehicle shuts down!! $1600 repairs and was told bring it it. BRING IT IN, I WAS STALLED AND ENDED UP WITH A $2200 bill because of towing!!! Go to a reputable dealer for a car - I would not trust them since they did not keep thier PROMISE.

went there to get help and they gave me what i needed free of charge great business super helpfulread more

Steve fee in service is great. Ron is a wealth of knowledge and very helpful. Just a great place to…read moreget service

Bought a certified used Ram Tungsten with 400 miles on it. Just passed 90 days of ownership and…read moreit's been in the shop for 68 days and counting. They lied about the vehicle history and sold me a vehicle with multiple electrical failures as Ram Certified. Avoid them at all cost.

Amazing, seamless, painless and fabulous first experience at Ray Chevrolet!…read more Stopped in on a whim Friday evening just to get a feel for what is out there. Drove home a few hours later as a proud and happy new owner of a VW Tiguan! (Which ironically was the car I wanted in the back of my mind and they just happened to have one! Fate?) I can't express enough how great everyone was and how perfectly everything unfolded. Major kudos to Pete Becker for his assistance. Definitely not your usual expectation of a "sales guy". Personable, funny, down to earth and honestly, was the deciding factor in me making the purchase. He didn't make me feel pressured and made sure I was truly happy with everything before sealing the deal. He was also super kind to my daughter that was with and made her feel like she was included in the experience. Pete is great at what he does and I personally and highly recommend him if you're looking to buy your next vehicle. Again, great experience every step of the way! Thank you Ray Chevrolet for having what I wanted and having such amazing, caring employees! 5 star service, hands down! Edit to update: don't be lied to like I was regarding a hard credit pull. I paid in full, no loan requested and was told they would not do a hard pull on my (perfect) credit. 30 days later, the letters come in the mail they DID do a hard pull. Ridiculous.

I was there earlier this week with my sister-in-law and her husband they purchasing their first…read morecar. It was a 2018 Honda Accord that they saw on their website. Before we went out there to see the car they emailing back and forth with the sales person that eventually sell them the car and rip them off!!! They were asking him if he could come down on the price and he would mot budge!! I believe if Im correct to lower it $500, but as I previously stated the sales guy would not budge. We still went out there because they were exited and eager to get their first but no excuse taking advantage of them and I say that because on their it wss adverstised that that came with a sunroof it did not that alone should of taken off atleast $2k dollars for false advertisement there was all kind of scratches all over the car. They only received one key fob. When they went to financing they sold them Gap insurance whice they did not need considering they put down $7k down on a $22k car. They kept trying to push off warranties on them that they didnt want but they kept pushing the issue along with that garbage under coating. And the Gap they sold them that they not need was way overpriced $1200 and they have the audacity to call themselves a small family owned business that's why they didnt come down on the price and to insult to injury the check engine light came on the next day which means that most likely they cleared the codes. Oh yeah unfortunately it wssnt caught until my brother in law was driving home a damn cracked windshiield!!!! I mean WTF??!!! I complaint is going to be filed wirh the BBB and the Illinois Attorney General for consumer fraud!!!!!!!

I've bought 2 vehicles from this place and they were both a good deal and smooth transactions .read more

It's this simple. You know it's a used car....it's like playing roulett! But let me tell you about…read moreRetek. I met Debbie when my son was looking for a car and nooone rushed me whatsoever. I went in and Debbie said all the cars are unlocked.....no one following us like a shadow telling me everything, they think,I want to hear. This is my kind of place! Year later I needed a car. I researched for hours everyday looking for a vehicle which I didn't know what to pick or what I really wanted. Retek had 8 vehicles I was very interested in where as everyone else might have caught my attention with ONE! Bought a solid car from them. Including the front end work Debbie had done on it. Over $1,400! It wasn't an expensive car but she sure is perfect! Shop here, Debbie is an honest seller.

Unresponsive ! Don't know if the business is opened.Called numerous times but no one answersread more

I would definitely recommend CH Imports to anyone looking for a quality used car at a more than…read morereasonable price. Buying a used car comes with its negative connotations but Alan settled all my hesitations and even offered to fix anything I brought to his attention prior to the purchase. The staff is very knowledgeable on Volvos and was very up front about everything. I live in the city (Over an hour away) and Alan thoughtfully brought the car to me for a test-drive, which saved me a ton of time. Very happy with the car - in excellent condition - and am comfortable bringing up future concerns with the helpful staff.

Steve & Ronnie are the best! Honest and good deals all the time. Check them out! The Dodge Power…read moreWagan is Bad Ass! I remember it back in the 70s sitting in their small garage. Good Job! Razor!

This isn't a review of there service but for there driver that almost hit me, he went into the…read moreoncoming lane of traffic to get around me when the lanes merged into one line. You would think that someone driving a company truck would drive it with respect since it reflects on the company. Very sad.