We have used Volvo Am I for decades. Today Ted was very rude to my husband. Everyone has a rough day, but if you are in the service industry, you are better off going home for the day than to yell at customers who have supported you for decades. read more

I'm looking to buy my second used Volvo and would only consider it because of this shop. Everyone else ripped me off or did not fix it.

I had a deeply disappointing and distressing experience at this shop and feel compelled to share what happened so others may approach with eyes open. I brought my Volvo in for a serpentine belt replacement, which was quoted at $127. Once on the lot, I was told the vehicle needed several additional repairs--some of which were explained in vague terms or not at all, even after multiple requests for clarification (e.g., the water pump). I was then required to prepay for all parts and labor up front, including work that had not yet been performed--to the tune of MORE THAN TEN TIMES the quote. This struck me as unusual and concerning. After two hours' reflection, I called back to cancel all services except the quoted belt replacement. The owner confirmed this over the phone. When I returned to pick up my car, the owner informed me that I would owe an additional $36 to cover his credit card processing fees--despite no prior mention of such a charge. I calmly explained I could not accept this retroactive fee and expected a refund for the canceled work, minus the $127 for the belt repair. In response, he told me I would not be getting my car back. He then stood up, walked out of the office, and when I followed to ask where he was going, he began yelling and stepping aggressively toward me. I told him not to step toward me as it felt threatening, backed into the wall, and stated I would be calling the police. His reply: "Go ahead. Call the police." I did. While I was on the phone with both the police and my credit card company, the owner eventually returned with my keys, a check refund, and a receipt. He told me to "get off my property." I left with the vehicle, shaken but relieved. Summary: While I'm grateful the serpentine belt work was completed, the overall experience was unhelpful, unprofessional, and unacceptable. I cannot recommend this business in good conscience. There are other Volvo specialists in the Valley who operate with transparency, respect, and customer care. I regret trusting this shop with my vehicle. read more

I brought my 2018 Volvo XC90 to Volvo Am I for an evaluation. What I got was a $175 diagnostic fee that was never disclosed upfront -- I was simply asked to write my name and phone number on a blank piece of paper with no terms, no estimate, and no mention of any charge -- and a day later I had a quote for roughly $10,000 in additional repairs. When I picked up my car, I made the mistake of sharing my frustration with the person checking me out -- a guy whose name starts with T. I calmly mentioned that I've spent approximately $25,000 in repairs over the last 2.5 years and that a $70,000 total cost of ownership on a vehicle I paid $45,000 for was disappointing. Instead of any acknowledgment, T decided to argue with me. He told me this was "common with most car makers these days" and launched into some story about a GM truck he'd read about on a blog. When I mentioned that Volvo repairs seem particularly expensive compared to other brands, he flatly told me I was wrong -- that all car makes cost about the same to fix as a Volvo. Anyone who has ever compared a Volvo repair bill to a Honda or Toyota knows that is simply not true. It got worse. When I mentioned that I'd paid $9,300 for a new AC system, he essentially accused me of making it up, saying "I know what they charge around here." When I told him I knew too -- because I paid the bill -- he pivoted to "well, you must have needed a new compressor also," as if he needed to find a way to explain away my own experience to me. The cherry on top: when I mentioned I was thinking about selling the car and asked for advice, T told me I should sign it over to him. When I asked if he was actually interested in purchasing it for $4,000-$5,000 -- roughly $10,000 below KBB value, a more than fair offer given the needed repairs -- he half-laughed and said "No, for $0." So after spending the entire interaction dismissing my concerns, telling me my repair costs were normal, and arguing that Volvos aren't expensive to maintain, he wouldn't even consider buying it at a steep discount. Instead, he wanted it for nothing. At that point it stopped feeling like bad customer service and started feeling like he was trying to take advantage of me. The whole interaction felt combative, condescending, and unprofessional. I wasn't looking for a discount or a handout. I was a customer expressing frustration, and T treated it like a debate he needed to win -- and then tried to get a free car out of it. To be fair, the other person I dealt with when I checked in was friendly and professional. My only issue with him was the undisclosed $175 fee -- which is a business practices issue, not a personality one. I won't be returning. read more

We have had several volvos from a 1972 1800 ES, 245 wagon, 740, C70 and now 2 2007 XC90s. Volvo Am I has worked on all of them and has always done a great job keeping them running like new. No matter what the job, rebuilt engine, Rebuilt Transmission or just replace parts that give out from old age, wear and use. We had many years ago tried Volvo dealerships work on our cars but half the time we had them do more harm than good. Like on our 1800 ES putting in 2 QT of oil more than it should have. At Volvo am I we have NEVER had a problem with them, the quality of their service, the parts they needed to install or the service to keep the car running like new. We live 3 hours away from Phoenix now, but we still bring our XC90s down to have them work on them. read more

Nobody likes to deal with auto repairs, but when you do, you need a good one. That's why it's important to have an experienced mechanic with ethics. If you drive a Volvo, then Ted and his team at "Volvo Am I" are who you want to take your vehicle to. He's a Volvo owner and knowledgeable mechanic. He always treats my wife and I with honesty and respect. No matter the job - basic oil changes, AC charges, break replacements or vacuum line repairs - he's always come through in a timely fashion and at a competitive price, and he backs his work. We highly recommend his services. read more

I am glad I found this place in Phoenix. I have struggled to find appropriate maintenance to my vehicle as there is a lack of knowledgeable service providers apart from the somewhat expensive original Volvo dealers. Nevertheless, the latter ones are a bit of an overkill for a 14-year old vehicle. Volvo am I focuses on Volvos, and knows thus exactly their business. They did absolutely fantastic work, spotting also a slightly critical issue with the axle that the previous place overlooked, and had it fixed faster than I expected yet with a very decent cost. I know now where to bring my car next, without doubt. read more

I'll continue to review Ted and Stan until I no longer have a Volvo, which, unfortunately, could be sooner than I anticipated. It bears repeating: there is no better Volvo mechanic in town. Honest and reliable, what more could you want? Don't look elsewhere. read more

Great service, honesty. Great value for diagnosis. I brought in our XC90 for a transmission service and it was given an entire look over, found issues that some how seem normal. Will be coming back here for service.. read more

Great service with honest pricing. Very responsive to questions and they explained the repairs need in laymen's terms. This shop is A++. They know a Volvo inside and out. Highly recommend read more

Went in today for an oil change and battery replacement I also took my sons volvo here recently I wish I found this place sooner! Thank you! read more

Have had my o6 s80 there a couple times,good work and a fair price!that's why I will keep going there

This is the only place I will ever take my Volvos for repair. Ted is straightforward, fair and incredibly quick in turning around repair time. The conscientious, no BS approach is a far cry from what one receives at the "dealership" service department. At Volvo am I there no 'writers', that is someone to intake your car and maximize the amount charged to get your car back to you. At Volvo am I there is Ted, the owner, the in-taker and the mechanic. No targets or metrics to hit other than to comprehensively repair your car at a fair rate. I have been going to Volvo am I for over 3 years and couldn't be more satisfied. I won't go anywhere else. read more

Ted has done an amazing job with our 2016 Volvo XC 90! Warning lights, needed repairs, and fast service.

My 94' 850 has been serviced at Volvo Am I several times. They've done a great job keeping my old car on the road despite some major issues. I trust their knowledge, work, and prices. I would recommend them to any Volvo owner in the valley. read more

There is absolutely no reason to take your Volvo anywhere else. Ted is a REAL mechanic who knows how to troubleshoot a problem; he didn't try to sell me an AC compressor I didn't need, unlike some of the dealerships. The service was prompt and outstanding; can't praise you highly enough. I definitely won't be going anywhere else. read more

Terrific! Honest, fair and super competent. Have gone here for years. Ted is the best in town.

I have been bringing my Volvo to Ted for about eight years now and I wouldn't go anywhere else. He is an expert and completely trustworthy. While Ted is helping me keep my car on the road for hopefully another 100,000 miles, I'm already thinking ahead to my next car purchase and it will be a used Volvo so that I can keep coming back here! read more

We had a lot of anxiety when our first Volvo left warranty and it was time to have it serviced somewhere other than the dealership. We needn't have worried. Both of our Volvos have been serviced by Ted for a few years now, and we couldn't be happier. He's honest, efficient, and straightforward. I used to trade my cars in when they left warranty. Now I've gone to the other end of the spectrum and am interested in seeing just how long our 2008 and 2016 Volvos will last under Ted's care. So far, so good! read more

Brought my Volvo to Volvo Am I after months of searching for a mechanic that could fix my issue. Every mechanic up to this point could not figure out or fix the problem. Volvo Am I immediately diagnosed and repaired the issue. Pricing was fair and their services and crew are very professional. Wish I found Volvo Am I sooner. read more

I stopped by Volvo Am I because my car had something hanging at the bottom! Ted kindly welcomed me and he asked for my keys. He pulled the car in the shop and thereafter raised it up for easy access. He got some screws and fixed the dead pan cover free of charge! I appreciated the fact that he stopped what he was doing to help me. Ted, you just earned yourself a new customer. I appreciate your kindness. I highly recommend this shop for any Volvo owners. Thank you very much. read more

We've been taking our Volvos here for nearly 20 years. For us it's not just a car repair shop. Ted and Stan are our trusted personal mechanics. They know Volvos better than anyone we've ever known. The fact that they only specialize in working with Volvos is very important to us. You absolutely will not be disappointed taking your Volvos here. We would give them 10 stars if we could! read more

Great personalized service and knowledgeable. Prioritizes repairs to help your budget. Glad I found this business. I travel quite a bit to take my Volvo 2006 here. read more

Excellent service and advice for future services needed. Very reliable and affordable. Beats dealer pricing and very knowledgeable. If you have a Volvo take it here and save yourself time, money and the headaches of mis-diagnosis. Expert professional service and advice. Good service takes time. KW, Laveen read more

Very trustworthy Volvo mechanic a bit pricey but worth every penny. Been my mechanic for 3 years never had an issue when bringing my car here. read more

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Before my sparkly new Honda Element SC, I was eternally betrothed (guess not!) to Volvo wagons (Volvo XC remains my dream car... I'm an incredible bore in real life, I promise). Both of which had this funny habit of breaking all the goddamn time, surely not because of my penchant for not only playing tag with shopping carts in my college days but also the whole speeding and driving recklessly thing. So, needless to say, I spent a lot of time here. They do a great job (as in, I never had to repair the same thing twice), were honest ("Look, your car's falling apart. Period. The most we can do is slap some silicon on it and charge you $5 for the trouble."), and charged a fair price. I highly recommend for Volvo nuts like myself. read more

I took my teenage daughter's 1996 960 here late this last summer because it wouldn't pass emissions due to both oxygen sensors (allegedly) being dead. So I turn to the Volvo specialists I've used lots of times before for my own Volvo with few issues...except perhaps for the uncomfortable, stony silence they give you when your budget is bottomed out and you politely decline one of their suggested, additional services while embarrassedly explaining that you'll have to wait to get it done until you have more money. Very uncomfortable. So I'm thinking, no problem, these guys know their stuff, right? Apparently it *was* a problem, because after I made an appointment and dropped off my daughter's car, it took them 3 weeks and over $600 and the car STILL doesn't run! :/ Adding to this, my husband and I had to call every few days and ask for an update on the car because we weren't being updated on the progress of the repair at all. Have you ever had to placate an impatient 17 year old girl who needs her car to get to and from school? It's living hell. In fact, during one of the calls I made about the car's status, I discovered that they had replaced both oxygen sensors but that wasn't the problem, but they thought they had sorted out what the new hold up was but that nobody had gotten around to calling us to let us know any of this yet, and when I authorized them over the phone to address the new issue the response to me was "Well, we have all these other cars ahead of you now". Wait...what? Am I not ALSO a paying customer that also had an appointment? How did I suddenly lose my place in 'line' behind all these other customers? Shouldn't you finish my car before starting work on a different car? :/ So yeah, after 3 weeks and over $600 they finally declared that they just didn't know what else to do with it and we paid our bill and picked up the car. Fast forward a few months and it still hasn't passed emissions and just sits in my driveway, covered in dust, because I gave Volvo Am I all the money we could scrape together to sink into it and now I'm nervous to spend another penny since they couldn't figure it out the first time. I'm not sure if I'm more offended that they thought we could afford repairs approaching half of the value of the car, or that we didn't deserve any follow up communications on the repair status, or that when I called to find out what was going on I discovered that we'd been dropped to the back of the line for no discernible reason whatsoever. So yeah, I'm no longer a happy customer. read more

I am on my second V70 (along with my first 855) and Ted and Stan have taken very good care of them. Always accommodating and work with my schedule, even my emergencies. Ted takes the time to discuss the issues and offer solutions. I do most of my own maintenance, but Ted handles the big stuff and anything requiring a scan tool or computer. Always excellent work at a fair price. I try not to be high maintenance, but sometimes it does not work out that way. Yet they still talk to me. read more

I am not really sure why/how they get bad reviews, I chalk that up to a random bad day! My husband and I have been going here for about 5/6 years now! My only regret is that we didn't find them sooner!!!! I love my Volvo, but sometimes the cost to repair/maintain can be a lot. Enter the awesome dudes at Volvo Am I! They are nice, friendly, fast and HONEST! They never try to "up sell" me on anything,however they do let me know what will need to be worked on and in a timeline so I can budget or prepare for the future. They never treat me badly for not doing all repairs at one and for that I a very thankful of their understanding... Not only are they understanding, but their prices are reasonable and less than 4/5 other places I have taken my car I the past! I also loved that they are a small business... But,don't let that fool you. These professionals all worked at the Volvo dealership together back in the day and then decided to work for themselves! I'm telling you THIS is where you need to go! My husband and I are in the process of buying a new car. We are thinking of stepping away from the Volvo name for better gas mileage... However, the thought of having to find an honest,trustworthy,cheap,friendly, local business for car maintenance stresses me out and so, I may buy another Volvo! Lol No joke, this shop is that good and so are Volvos! Try them out and compare their prices to other "luxury import" shops, you will see and become a believer just like me! :) Also, since I have been going there for so long, pretty sure they hooked my husband and I up. We basically saved 200 dollars just because! So thanks Volvo Am I! Keep it up and thanks! read more

Came in because I had a flat and needed some air. Even though I didn't need anything else, the gentleman was very kind and helped me out even when he didn't need to. read more

I get my volvo suv serviced here. Really good straightforward and honest shop. Would totally recommend Ted and crew.

This is the VolVo Guy in Phoenix. Amazing shop very knowledgeable and fair in every way. These are the only folks that touch my Volvo.

Sham artist, rude. overcharges,tries to do work that does not need to be done, pads the bill and dishonest. What more needs to be said and will NEVER recommend or go back! read more

Failed to register a warranty on replacement engine then denied responsibility! Cost me $$$$ I took my 98 Volvo here for years and was satisfied with the care until about 3 years ago. I took it in for an oil change because I was driving out to San Diego and I think they overfilled the oil. The head gaskets blew as I was returning from SD and I towed it to Volvo Am I. They replaced the engine using a vendor I requested because the warranty offered was better than the one Volvo Am I offered through their vendor. The entire bill was about $4400.00 for engine and tranny and Ted kept the car at the business until I was able to pay the entire amount, about three months after the work was finished, which was OK by me. About a year after the engine was replaced the new engine was running poorly and I took it to a different mechanic. He discovered there were problems with the engine that were covered by the warranty. I went back to Volvo Am I and got the receipts and warranty info to discover that Ted never registered the warranty. Ted told me that it was not his responsibility. This was not true! He bought the engine and had possession of the car and paperwork during the ten day registration window! Only he could have registered the warranty during that time. The only thing that bothers me is his denial....very unethical and unprofessional read more

Excellent, honest Volvo repair!!! Only place I trust with my Volvo... had bad experience at another repair shop, bays auto to be exact, and brought me car here. They showed me how the other shop ripped me off, and fixed the issue rapidly and affordably. Thank you gentlemen!!. read more

I bought a Volvo in 2005 and they did all my services until I sold it in 2013. Always less expensive than the dealership, quality work and as a woman I never felt he was trying to get one over on me because I don't know mechanics. So I just got another Volvo and went straight to his shop with my issue vs. the dealership. He is a trustworthy business owner read more

Ted and Stan never disappoint. Still thrilled with the service I receive here. Completely honest and trustworthy. I highly recommend them!

This is a very professional, hardworking, and HONEST shop. My go-to for all my Volvo needs. They have even suggested other specialists when I've needed it. Ted and company are AWESOME and HONEST!! They will get my business as long as I own my Volvo!! read more

Brought my VOLVO in for repair twice. Left both times without problem diagnosed or repaired. Could not be less impressed with a auto repair shop. With that said, the shop owner appears to be honest despite lack of motivation to troubleshoot mechanical problems read more

My 1995 volvo was a hand-me down which came with lots of problems! Volvo am I has been great with all my last minute calls and stop bys. The prices were always fair and repairs were made extremely fast! I will continue taking my car there as long as I have a volvo :) read more