It's true what everyone writes about in the reviews about the customer service here. It's HORRIBLE!! You are LUCKY if you get a good cashier. The cashiers are rude, talk to other employees and don't acknowledge you. I've even complained to corporate about this Von's about the customer service and the "store manager" called me to apologize but he wasn't really professional about it. You will NEVER really find anyone in the customer service desk. Oh, and forget it with the Starbucks girls! They are so rude and look like they hate their life. The bakery.... My God!! The women that work there are so rude. As if they don't know the meaning of customer service. The flower shop area never has anyone at the station to assist you. The lines are always long since they usually only have 2 lines open. This Von's is pretty much a "do it your self, good luck!" Type of grocery store. It is always fully stocked but it's such a shame that they have such POOR customer service. They need to hire new, young, energetic people that want to work and not have the look of death on their face all the time. read more

See all

Having just moved to Costa Mesa, I needed some grocery and this was the closest grocery store I could find. It looks ghetto but inside it's clean and well stocked. I went late at night and found everything I needed immediately. Also, the lines were short. Another bonus. Vons, I'll be back unless I find another alternative. After all, I'm still new and exploring. read more

If I could give this place negative stars I would!!! As someone who worked at a grocery store for 8+ years this place is such a disappointment the employees are rude and useless while you're in the store shopping. So I thought you know what let me give drive up a try so I don't have to deal with all that! When I tell you worst decision ever they give you expired groceries that are 50% off because they're expired (disgusting) or they substituted items in your order with no warning so you don't get what you need!!! Also don't even try to call the store to fix the problem because you will be on hold for 20+ min waiting for a answer and they hang up on you!!! When you finally get a "drive up manager" to pick up the phone she say's passive aggressive comments to make you feel like it's your fault your order was wrong. I can seriously go on and on about how this place needs a whole new team. Just do yourself a favor, cross the street and shop at Trader Joe's!!!! read more

The most unfriendly people I've ever met. Always grumpy and rarely helpful. There's probably 2 people who are always nice and helpful, but the rest make it clear that they are unhappy with their current job situation. Today, July 7th 2018 at 9:45 am, the guy who helped in the Deli was the worst. Extremely rude and tossed the turkey I bought at me after i said "no thanks that's all i need." Then didn't acknowledge when i said, thank you. Cool bro! Hope your day gets better. Do better Vons, do better. read more

The staff was nice and friendly The store was clean and organized The prices of things were a little expensive Some of the cashiers were a little bit rude to the customers There were not many curtsey clerks helping The one I did see was Katie the little kids seemed to like her the best. I dont know if I will be returning to this store do to the price of the products and the few rude staff members read more

Such a long line on a Monday night.....at 8:52pm....serious?!...they should hire more cashiers.... read more

Vons - Grocery Near Me - Santa Ana, California

What poor example of management. The store manger and employees were screaming at a Senior citizen, his asthmatic wife and a 7 year old with them for not wearing masks. They stated from at least 6 feet away that they were medically and legally exempt from wearing a mask, however the manager continued to demand that they leave. The manager's name was David Singleton. In addition, Mr. Singleton and then his staff videoed the minor child for reasons that defy logic. Nonsensical, sheep behavior at its worst. What a disgrace to Vons to be represented by such Neanderthals. read more

So .... I just left this supermarket, came back to work; opened up my bread I just purchased and it was completely filled with mold ! So disgusting! Why are they even selling this? I work 10 mins away from here and I am not about to drive back to replace another loaf , I rather just avoid this store moving fwd. I'm so disappointed! read more

Vons - Grocery Near Me - Santa Ana, California

See all

Decent bakery, but shady meat section. I got what looked like steak from here that was red on the outside and brown on the inside. Painted beef? ewwww The customer service is always good though, so I don't mind getting certain things here. The sales are typically decent as well. read more

Placed an online order and received confirmation the order was ready at 2pm and would be available for pick up prior to 8pm. Sent my mom to pick up the order at 5:30pm. After calling the store and physically going into the store, she left without the order. When I personally called the store supposedly there is one person running the store and if I have concerns, I "should take it up with corporate". Not a store I will ever be using again! read more

This place is a joke can't feel like at home I come in and getting followed and this is not gonna stop I'm going to call the store director very uncomfortable visit and I won't be shopping here and just because I came in the store with a back pack and making assuming stereo typing me very unprofessional. This a manager following me around read more

Came in at 9:30 pm to pick up a couple of items. Clean well stacked Vons but casher and bagging individual very rude and unwelcoming. I get it I wouldn't want to be there wither but don't take it out on the customer. read more

Five stars to the ladies who were checking me out this morning, but SHAME ON VONS for everything else. I've shopped at this location for many years and have generally had a decent experience, with a couple of exceptions. They have now hit a new low! I do my shopping early because there are less disrespectful people out at that hour. There is a sign on the door that says "must wear masks to enter". This is great, however the management at this VONS is weak and isn't protecting their workers. There was an older and younger lady helping me at the checkout today. The guy in front of me in line had no mask and was disrespectful in his actions almost showing off that he doesn't wear a mask. When it was my turn to go next, I was greeted kindly and then asked if it made the ladies upset that people don't wear masks and just breathe and speak over them all day. The older lady said "it scares me for my life, but we aren't allowed to say anything"! She said it's very scary working 8 hours a day not knowing who might be someone who will get her sick or even change her life forever. The younger one said she tries to stay away from non-mask people but it's hard since Management doesn't stand up for their employees and enforce the rule in their private property store. To bad these ladies can't work for a company that protects them like Trader Joe's, Gelsons, or Costco. There is also an early morning stocking guy with dark hair, probably 35ish and Italian looking with a slight scruff beard, who is the most disrespectful employee I've ever seen. He hasn't been wearing a mask since day one of this global pandemic. He would walk wrong way down your smart one way aisles, and say "I work here and can do whatever I want" TO CUSTOMERS that pointed out one way aisles(which have been taken out now - BAD IDEA). He did it to me as well. I could tell the two ladies at the checkout didn't appreciate working with this guy when and when I brought him up, they knew exactly who I was talking about. The bottom line is SHAME ON THIS VONS FOR NOT PROTECTING YOUR EMPLOYEES AND MAKING THEM FEEL SAFE! I can't even imagine working like that all day and having to deal with the ignorant public. We have a real global pandemic going strong and the people of Orange County are treating it like a joke. I guarantee everyone without a mask doesn't know anyone who's had COVID yet. They'll change their mind the first time a close one catches it! Stand up for your workers and help them feel safe at work. Anyone who doesn't wear a mask needs to be immediately escorted out by your security! Make the right decision! Especially in this location where Santa Ana is the hot spot of California right now for daily spread! This is becoming more and more of a dangerous area! read more

The girl with long curly black hair wearing a blue shirt at register 2 was rude & impatient. The store has some good gluten free options but i'm disappointed with the lack of sales going on for fresh meat. read more

Great selection of wines priced correctly. The meat department has fresh clean cuts of meat. I'm impressed with the friendly staff as well, especially Shannon. She's always very nice and friendly. read more

Clean and organize store. Pricing is a little more expensive than other store within the area. The staff are friendly. It's a little cold in here. They even have a Wellsfargo located inside. Overall a good Vons and the cashier made me a rewards club cards during check out. I might go back here if other store are closed. read more

Vons - Stella holiday specials - Grocery Near Me - Santa Ana, California

This store is a complete joke I don't shop here anymore because it's always out of the ad again I haven't been here in 4 months and I come to get the for cereals with the free milk and they're completely out but they've got special k on the front end it's only sold one box what a joke also a lot of people come here to get flowers for mother's day they're walking back to the car's empty handed I was in the grocery business 35 years and I've never ever seen something so poorly run read more

Lines are insane. They must have a two-cashiers-at-a-time-max policy. Are you in a rush on a weeknight? Sorry. No exceptions. I give up. Go to Super King on MacArthur instead. Quick, easy, and not snobbish. read more

This location is literally terrible. There is this cart girl that is extremely sarcastic and rude. A few weeks back I bought some propane and needed help getting into the lock box to get it. I asked her for help and this girl straight up said "um, no" I spoke to her manager and it took me about 15 minutes to get someone else to come and get my purchase for me. Since then this childish girl always makes rude faces whenever we enter. Also this store is a mess. Very unprofessional, very unclean, and disappointing. I do however like some of the other employees. read more

See all

Like the selection, and prices are ok. I can still find better prices on fruits and veggies at Food 4 Less. Other wise their selection on other items is still better. Bonus: there's a Starbucks as you walk in. Bonus: pretty decent beer and wine selection. read more

I love Von's deli sandwich, the Californian. There are no Von's near my home, so I don't frequent the store, but if I'm headed to an Angel's game or the drive-in or the Hollywood Bowl and need instant picnic food, we go out of our way to go there for the sandwiches. Plus, they have a buy 7 get your 8th free. Always searching for the deal. This particular Von's has friendly people but they are seemingly slower in preparing things or ringing you out than most. My FAVORITE Von's, though, is in Long Beach near Belmont Shore. I think they refer to it as the Von's Market - such a cute little grocer. :)) read more

Avoid this place. 9:30 pm. One checker. 8 people in line. Stator brothers is close, never again.

I believe the low star rating goes for the customer service, which is rough and tough, but it gets the job done. You can tell this Vons tries really hard to be a jack-of-all-trades, where they offer a huge range of everything you could want/need/crave for, but the selection in each category is very limited. From my experience (and from friends' too), the Vons chains have always had deceptive pricing and priced more expensive than others. For example- they offer only the bulk size of one thing and one brand for a specific type of bread, effectively forcing me to purchase those exact things I picked up. These are supermarket business tactics. On the plus side: *Good location on busy Bristol *Great store hours for late night munchies- open until 2 am *Incredible baked goods section: fresh breads, donuts, cookies, brownies, croissants, cupcakes, cakes, everything. Basically, you pay for convenience and it gets the job done. read more

Vons - For the love of food ;) - Grocery Near Me - Santa Ana, California

This is our close by grocery store. We get most of our staples here. I noticed tonight that the electric cart is not charged. The door that opens and closes next to floral dept. is extremely squeaky. read more

Vons - Halloween display - Grocery Near Me - Santa Ana, California

Horrible experience here at the pharmacy. I filled the same script here for two months, then the third month after waiting over a week to fill the same scipt and running back and forth to the pharmacy they declared they declared they can't fill my script. They said they had problems getting my script in and they can't fill my doctor's office because it wasn't in the same city (even though they did before and it's been my doctor for 8 years. I asked them then why did they not tell me this last week, instead of making me wait and go through all this, and they only had lame excuses. I would NOT recommend this pharmacy unless you want to waste your time with incompetence and disappointment. read more

This is by far the worst grocery store I have ever been to. There is no hospitality by any of the workers. I'm never greeted by any of the checkers when I go to pay, it's just silent and awkward until they tell me how much I owe. They are always having side conversations and don't stop when you go up to check out. Manager never pays attention and is not friendly at all. Not normally one to leave a review but this place needs a major overhaul. read more

Been shopping at this Vons for over 3 years and just had the worst experience today. There was a long line due to holidays so I decided to use the self-check out lane since I'm only buying a few items. After checking out, I left the store and was placing the purchased items into my car. A store employee named Arthur decided to follow me out into the parking out saying that I didn't pay for the "clams" and caused a huge scene at the parking lot. Not only was I embarrassed, I was shocked and confused as to why he only suspected me when other customer were going through self-check out with no issues. I usually throw away my receipts right after checkout but today, I'm glad I decided to keep my receipts. I was able to show him that I did not steal anything. After checking my receipt thoroughly, He left without explanations and did not even give a proper apology. By standers even said he handled the situation very unprofessionally. If he thinks that I missed an item during check out, he should've check it for me during check out, instead of waiting for me to leave the store and follow me to my vehicle to start a scene. If you're not Caucasian and you want to shop here, always keep your receipt and don't use their self-check out because they might think you're stealing. read more

This Von is very expensive for the quality of the products they carry .. low Quality and high prices.

**slowest** fresh deli service in the world. Consistently understaffed, drives me bananas. Otherwise regular across the board read more

I always like this Vons. It's clean, good selections, fruit and meat are fantastic. Also, it's a huge store. Its never that busy - or at least, it never feels that busy. Oh and love that at the deli they offer samples of the meat and cheeses. Great that they still do that. Careful of the bakery - doughnuts are FRESH!!! And tempting! read more

Vons - Halloween Time! - Grocery Near Me - Santa Ana, California

This is my local Vons and I come here alot. They always have what I need and the service is great. Jackie is a stand out checker here and she does a very good job. She is so friendly and always greets me. read more

Was craving strawberry preserves so I made a quick run. Vons had other plans for me. Nothing was quick. Okay, give them benefit of the doubt that perhaps it was unusually busy that time, and it was unexpected, and they were understaffed. Regardless, ALL of the service people I encountered were cold, dismissive, unhelpful, and just didn't seem like they could be bothered. There was ZERO sense of urgency. The customers were piling up, while the employees moved like sloths and were completely unconcerned. I know it's just a grocery store, but it's not like I'm expecting five star service. I just expect what I've gotten at pretty much any other grocery store so far for as long as I can remember: easy painless quick in and out experience. Uneventful and forgettable - but gets the job done. I will avoid this store like the plague and will bitch about it to anyone who will listen. read more

Fuck this staff, always talking to each other never greeting the customers. So impersonal to me and my partner, never going back.

Notoriously slow deli, always understaffed. Same with their lines. The kicker today was having me wait while they handled a staff member instead in the deli. Just poor, poor service... But their prices are fine read more

I purchased a cake from the bakery at vons. It was super last minute and they still took my order ! My daughter wanted a princess Jasmine cake but they didn't have anything with her so I went with the next best thing- Cinderella. The cake was absolutely gorgeous, delicious and inexpensive. It was moist and not too sweet. They use icing instead of fondant (big plus). I will now be getting all my cakes here! read more

See all

I'm done coming here. I am so sick of just having two cashiers. Today is super bowl Morning. I at least expect an extra cashier but not even today. Please add self checkout. You have many registers you don't use, invest in self checkout and customer will be happy read more

First time shopping here after moving to SoCal and man the prices are double that of any other retailer in the area. The store is clean and nice but 6 boxes of lean cuisines already put me at $21 when Wal-Mart you can usually get 2 for $5. If wal-Mart has the kind I liked I'd of gotten it there. I've seen other stores priced like this in the past and just know, they don't last long. read more

The one star is because the place is clean and things are well stocked. The check out is always a nightmare. The bag boy literally walked away and was texting on his phone. The check out lady never looks you in the eye. I typically go around 8 in the morning and there's only 1 check out line so I'm basically stuck with the same people same sucky service. This Vons is by far the closest to where I live so I guess I'll just have to put up with this. read more

Clean, organized and a good selection of single serving items which is handy for out of town shoppers like me stopping in for a few day's supply of snacks, fruit and Diet Coke. I looked for a salad bar but did not find one but otherwise got everything I needed. Organic options. Checker and bagger were pleasant and helpful, too- made my morning with some friendly chatting. read more

This Vons is alright. I left a poor review when I first moved to Costa Mesa a year ago because I went on a VERY off night. I have been here since and the staff is helpful and shelves stocked. I think they might be been understaffed that when I had that poor experience. They have a great alcohol selection and some pretty decent produce. read more