To truly appreciate how we feel about Touchdown Flooring, you need to understand the emotional…read morebaggage we brought into this relationship. Picture a decades-long horror movie marathon, but instead of ghosts and ghouls, it was contractors and service providers. And trust me--those jump scares were real.
Let's rewind to when we moved into our current home ten years ago. Bright-eyed and full of hope, we decided to rip out all the carpeting and install engineered wood on the main floor and commercial-grade Berber upstairs. We went with one of those big box stores--you know the ones with the catchy jingles and questionable installation crews.
At first, everything looked great. The installers were friendly, professional, and the floors gleamed like a Pinterest dream. But they installed them in August, when the heat was doing its best impression of a sauna. They left generous expansion gaps around the edges, which seemed smart... until early spring rolled around. The temperatures were much lower, the floors contracted, and suddenly our beautiful planks were playing hide-and-seek with the baseboards. Spoiler alert: the labor warranty had expired, and the material warranty didn't cover "seasonal heartbreak" or poor installation.
So we lived with those gappy, groaning floors for nearly a decade. Cue the sad montage.
Enter: Touchdown Flooring, stage left.
Our story with them began not with a sales pitch, but with a misdelivered Amazon package. Our portable air conditioner ended up at the home of Jordan, one of Touchdown's owners, who also happens to live in our condo complex. Instead of shrugging and keeping the mystery box, Jordan played detective, figured out it was ours, and personally delivered it to our door. That's right--he showed up with our AC unit in his truck like some kind of flooring superhero.
Naturally, we got to chatting. He was kind, courteous, and refreshingly honest. That one interaction led to a visit to Touchdown's storefront in Issaquah, where we met Jordan's dad, Sergio. Sergio is the kind of guy who makes you feel like you've known him forever--part flooring expert, part wise uncle. He listened to our tale of flooring woe, handed us some vinyl plank samples, and told us to take our time. No pressure, just good vibes.
A few days later, Jordan came by to do the estimate. We talked more about the company, his background, and by the end of the visit, we were sold--not just on the product, but on the people.
We accepted the estimate, paid the deposit, and scheduled the work. The crew showed up, did their thing, and bam--flooring magic. Here's the bottom line: Touchdown isn't the cheapest, and they're not the most expensive. But they are, without a doubt, the best value. What we got for our money was worth every penny and then some: professionalism, efficiency, and customer service that felt like a warm hug.
If you care about the intangibles--the stuff you can't put a price on--Touchdown is a no-brainer. They're the reason local, family-owned businesses deserve your business. They treated us with respect, gave us their full attention, and clearly took pride in their work.
Now, here's the kicker: I waited four months to write this review. Why? Because I've been burned before. Floors that looked great in August turned into warped nightmares by March. But here we are, in the peak of summer, and our floors still look and feel amazing.
So unless something wild happens (like the planks developing sentience and walking away), I can confidently say this was a flawless, five-star experience from start to finish.
Touchdown Flooring didn't just fix our floors--they restored our faith in home improvement.
