Was more than helpfull even that I bought my Kirby from someone else. Top dedication and service. Top notch product and support organization. Highly recommend! Aloha, gary read more

Quick mobile service! Bill asked a few questions about why I was calling; I said "My Kirby will not power on!"; assessed the problem & gave 2 alternatives and quoted me a price for both; her said "it could be either the switch (that he could repair on site) or the motor that required taking it to the repair shop; we setup an appointment that afternoon 4 hrs. later; he showed up at my house and solved the problem. It was the switch! very reasonable cost to repair; he was very polite & professional. His mobile was most convenient! Thanks Bill! read more

I love my Kirby. I was about to pay $500.00 to have a couch and stairs cleaned by a very reputable cleaner. I watched the u-tube video how to clean carpet with my Kirby. I purchased the cleaning product from this store. I used it. Looks like I paid $500.00!! I'm very satisfied. Great products read more

Do not do any type of business with W&W associates (Kirby) in Waipahu! The technician and the Manger (BILL) are rude and disrespectful! They promised to clean and service my vacuum. Yet, when i picked it up it was dirty. I asked the technician did he clean my machine, and he lied to my face. I asked the manager if he could have his technician to clean and service it and he said ask him ... ‍. I asked for a refund since the services obviously wasn't done they said no. Unfortunately, i had to call the cops in order to get my machine cleaned and serviced ! read more

It's worth the drive to Waipahu. My 20 year old Kirby is clean and running like brand new! A huge mahalo to these folks.

Steve is da master technician! Be nice in the store or you can leave lol. Thanks for being a great teacher Steve. read more

I've owned a Kirby many years but don't have a need for it much longer than a lightweight cleaner can provide. During the many years I owned it, I was very satisfied, have come to this shop only once for service and never had any problem with the staff nor with the vacuum. yes, I had a high price to pay but it was all worth it as it did many functions like dry vacuum, sweep of hard floor, steam, shampoo, leaving my carpet clean and smelling and looking fresh and new for many years. it was just bulky and heavy to handle but it was all worth it. read more

These guys went above and beyond my expectations for customer service. I decided that it was about time to have my Kirby vacuum serviced with a tune-up. I've had absolutely no problems with my machine until I noticed small sparks through one of the crevices coming from the motor. When I brought the machine in, it was explained to me that the problem could possibly be caused by the armature coils surrounding the motor. They diagnosed the problem within 5 minutes because they know these machines. They serviced my machine and remedied the sparking issue within an hour - AND CALLED ME TO LET ME KNOW THAT IT WAS READY FOR PICK-UP. TOTAL CHARGE: Less than $50. Not bad where I saw quotes from other shops starting at $80. I will return to W&W Associates Kirby Repair Center for all my Kirby needs. They're honest and fair! read more

If the word "horrible" was written in dirt on your carpet, it would still be left behind after you went over it with a Kirby. On the first day the salesman came to the house, he was drenched with sweat and asked for my "husband". I glanced over at our shiny "no solicitors" sign above our door bell and when I turned around my boyfriend was returning from work. The salesman said both husband and wife had to be present. Per the salesman, the Kirby does "everything but watch the kids and do the dishes" heh funny. My boyfriend said he didn't have time that day, since he just got home, but would possibly be interested later on during the week. Dominique (sales dude) returned later in the week with someone he was training, he did the demonstration (almost 3 hours) and my boyfriend was happy with the results. While doing the demonstration he asked what vacuum we have (animal Dyson, AMAZING) which he ended up bashing the entire time. Again, he said "it does everything but watch the kids and do the dishes"....( okay dude, I hear ya. It was a borderline-half-chuckle the first time...) When they were almost finished with the demonstration their manager (Jackie who is very unprofessional) comes over. So my poor boyfriend is out numbered, 1 to 3. While sitting at the kitchen table browsing the web ANOTHER Kirby person comes into the house. so 4 Kirby people are chilling in house.. No knocks at the door when the manager graced us with her presence or #4. $1500 and a few death stares (made by me to my boyfriend) he was the owner of a Kirby. Dominique (again) said "it does everything but watch the kids or to the dishes". The bf didn't try it out right away, two days later he was vacuuming, nothing was picking up dog hair (short hair) and the suction wasn't good. My boyfriend called Kirby to cancel the charge after attempts to have the Kirby do it's job. He canceled within the time frame on the receipt. Now, Kirby has 20 days to pick up the vacuum before we are able to discard it. Kirby made MULTIPLE times to come and pick it up in a few hour time period, each time we were free. I would call the Kirby store in Waipahu and some idiot saying "hello" in a disgruntled voice and I would ask for the status of the pickup. They couldn't help. Jackie (manager) would not respond to our phone calls. The Kirby people finally came to the house and they boxed everything up, they also used our outlet to charge their phone. Once it was boxed they left WITHOUT the Kirby and all of the supplies, they said they'd be back later due to an emergency sales call (aka another person being suckered in) It's almost 20 days later and still no refund or pick up. *side note: my parents Kirby was broken, they were borrowing my Dyson at the time. Dyson's Animal line is great and is about $400. Definitely worth the price! Dominique, if you're reading this: it's doesn't do anything, including vacuuming, watching the kids, or doing the dishes. read more

Went there to purchase a replacement hose that I forgot in California. The Kirby website price was $49.99. His price was $80. When I said that was too expensive, he said he might have a 12ft hose. I asked is that cheaper and he said no, it's $90. Why the heck would I want a $90 hose if I thought $80 was too expensive already?! I ended up going to the Kirby dealer in pearl city. This guy is a sham. How dare you sir; and during the holidays too. read more

I've been here several times to service my Kirby. Very unusual because they have Kirby products, fishing supplies, Kayaks, and Bikes. The Kirby service guy is always friendly and knowledgeable. He even sold me shampoo kit for my kirby, belts, and bags. Taught me to change the accessories and gave me tips. He wasn't there today. But Ronnie was nice and did a spot check on my Kirby. I told him it was smoking and he said they would do a free assessment. They would call me within 2 days to let me know what was wrong. For a young man he had good customer service skills and knew a lot about the Kirby. Thanks. read more

After seeing the reviews I see how much this is a scam! The Kirby the man that everyone's talked about got my husband to buy it when I didn't want it. I'm pretty sure the lie about the price to make you think you are getting a good price mine is now not working, the shampooing doesn't clean the carpet and it takes way to long to put in the attachments when you have a baby and only have so much time. Biggest waste of money that I'm ready to be done with. read more

this place and kirby is a scam terrible do not buy kirby or any of these products. they promise to write you a receipt when moving and they lied. they don't do that and they are way over priced. don't go there or buy a kirby. not worth the money or time.... biggest scam ever. customer service was terrible i was cussed out by some guy named bill. schofield barracks should not allow them to sell on this post or any military post read more

I've had my Kirby for yeeeeears.......I don't know much about vacuums but one day I notice the brush roll wasn't spinning anymore......I searched on yelp and found this place.....called and he said I could just bring the head in and he could change the belt for me......he knew exactly what it was just from that!!!!! Decided to take the head off and bring it in.......took all of a couple mins to change the belt......he's suuuuuper friendly and knows a loooot about these kirbys.....we got to talking story for a bit and in that short time I was there he convinced me that my vacuum is waaaaay better than a Dyson.....I was gonna get rid of my Kirby for a Dyson.....but I think now I'll just keep it and bring it here for services!!!!!! I normally don't write reviews on yelp but I feel he deserved it!!!! I WILL BE BACK!!!!! read more

Liars. They didn't give me the free car vacuum they promised me before they started a hour long demonstration. After the demonstration I told the salesman I cant afford a $3500 vacuum. So they haggled with me until the price reached $1500! Dishonest salean offered a price more than double what the thing is worth. Waipahu Kirby is terrible and not to be trusted. read more

I had great experience with Waipahu Kirby. I brought my second Kirby that I thought it had some funny smells when I use it but service guy said that I just need change the belt which surprise me that he could take my Kirby and just change my belt, come up with something and charge me lots of $$$ but he was really honest! I end up decided make my Kirby shiny lol which it was reasonable and he did great job too! I will highly recommend them. Just hard to find their store( at least for me) read more

Steve was great! He went over and beyond in servicing our Kirby. I found out my cousin takes her Kirby to Steve too.

I've had my Kirby about 20 years. These guys are great at maintaining Kirby's. The guy that usually helps me is friendly. Prices are great! And he will show you how he did something if it's something you can do yourself. I recommend W & W Kirby to anyone who asks where to go for repairs, or maintenance. read more

I have to say, the oddest Kirby demonstration I've sat through and agreed to. Maybe it's because I'm so used to the one person who I allow into my house, and another person who does the demo scenario. The person who I allowed in my house, wa the one who did the demo. There was no pressure, and because the salesperson was extremely nice and I know how sales is, I didn't mind and I could see why it's worth over $2500. Thank you so much! I almost got tricked into buying another dyson that would die in 2 years or so. NOT AGAIN!!! read more

Kirby vac's are worthless!! Save your money and buy another brand. It's heavy- bulky and doesn't pick up everything. Dumped it and using Shark!! Big difference!! Buy a Shark or Dyson- you'll be happier- I AM! read more

They helped me buy a new bag and did not hit me up with other costs. They offered to sell me a new hose and now I wish I bought one too. They lady from Kentucky was nice. read more