I have to shout out Farheen in the pharmacy for taking the time to sort out a problem with my prescription. She patiently read through the message on the computer, recognized that it was a dosage issue, got out her pen and paper and did the math. Excellent service, Farheen! I went in today to pick up my script and now I have to give her kudos for maintaining her cool with a line of people in the store and an impatient drive-thru customer. read more

This is my local Walgreens. What I love is there are always a tons of clearance items here, ALWAYS. What I don't love? Almost everything I come to purchase is locked up! It makes shopping difficult, because I always have to track down multiple employees to do my shopping. What I love? The employees! They're always pretty friendly no matter how understaffed they are. And I guage how much I like a new employee to their response when I ask if they know my childhood friend, Daniel. It's Daniel who makes shopping here the best: no fake small talk, no intention of fake customer service, just real, raw, wonderful interactions. What would make this place five stars? Honestly, the employees always do. But occasionally I watch certain policies enforced that make me cringe, so I'm fairly certain it's just tough for me to GENUINELY support a major corporation. I prefer small businesses, and I'm proud to let my bias show. read more

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No matter what I get from the store (medication, toiletries, snacks/drinks, etc.), the purchasing process is almost always super slow. I'm referring to the front register, not the pharmacy in the back (though I do often see lines and waiting there too). They only ever use one register at the front. If there's a slow customer in front of you, the workers do nothing to resolve the issue or expedite the transaction. And the employees just work slowly, talk slowly, move slowly, press buttons slowly, ask unnecessary questions, cause unnecessary delays... everything is just absurdly slow. This has not changed over the last decade. There can be just one person in front of you at this Walgreens, and it will still take longer than a line of 10 times that many customers elsewhere. I came on Tuesday afternoon to pick up some cold medicine cuz I was feeling under the weather, and yep service is just as inefficient as always. I had planned to get my go-to DayQuil, but then I saw that Mucinex offers its own fast-max version of all-in-one liquid gels and opted to try that instead, so at least they had a variety available to choose from. Still, I only come here when I urgently need something (since it's closeby to where I work). I would avoid this store at all costs otherwise. read more

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Came here for Taiwan passport photos and they have a desktop with user friendly screen to specify 4.5 cm tall × 3.5 cm wide photos. It automatically sizes crown of the head to the chin to be within spec. Submitted photo along with application to TECO and didn't have any problem with photo. Note: TECO is very picky about both ears appearing on the photo especially for ladies. read more

Made an appointment for vaccination and visited. Arrived an hour before appointment time, and checked in. but even we waited an hour to be vaccinated... preparation is not done. There is no one else waiting. When I made a complaint, they told me they don't know when it will be ready. It takes a long time to bring it back to room temperature.　meaningless to make an appointment and checking in early. Worst store in operation. It is better to go elsewhere. read more

This Walgreens is located in the same parking lot where TP Tea is located. Since that place frequently has long lines, you can spend some time at the Walgreens next door! Which is what I did. I actually downloaded the Walgreens app so that I could get a coupon for a specific item in the store. Thanks to their helpful price tag it told me that there was a coupon on their app. Funnily enough the cashier was also telling me about the app and how people don't seem to know that coupons exist on the app. She was very nice and also informed me that I had $2 Walgreens rewards to redeem which was fantastic. I generally don't go to Walgreens that much if a CVS is there since I feel like Walgreens prices are much higher and I don't see 40% off coupons from Walgreens ever... or maybe I'm just not diligently checking? read more

They're understaffed at this pharmacy. It's really sad The workers don't take it out on customers but oh my god it's usually awful and today was especially disorganized. There was an issue with processing my insurance so I was told to go in for them to fix it for me. I spent about 15 minutes in line waiting for my turn (1 customer at the drive thru and two in of me). Once they fixed whatever issue it was, they told me I need to wait another 15-20 for them to get the medicine ready, which is fine. Maybe about 10 minutes later, they call me to get back in line to pick up my prescription. There are 2 people in front of me and 1 person in the drive thru (different people this time). They spent maybe 10 minutes helping the first person in line, then helped the person at the drive thru. They spent probably 20 or more minutes rummaging through every container A-Z to find this man's prescription, it was HECTIC the line behind me just kept getting longer and longer! I was getting anxious FOR the workers. Then they finally help the person in front of me who was simply there for vaccinations and that took maybe 15-20minutes as well. We were all so over it. So yeah... Over an hour of waiting to get my meds. I've experienced super long waiting periods while in the drive thru as well. This is not an isolated experience. read more

Not opening on time for pharmacy hours; patients patiently waiting but staffs taking their time read more

Walgreens - Late for pharmacy hours - Drugstores Near Me - Cupertino, California

Went in to pick up a prescription for my bf and was very happy with the service I received by Sara at the pharmacy counter. She hopped on the register as soon as she saw 2 customers waiting. She was friendly and expeditious. She answered my questions thoroughly and was knowledgeable in her department. I truly appreciated not having to wait for just one person to ring people up. Her attention to her customers time sets this pharmacy above the rest! read more

This pharmacy refused to refill. My inhaler because they felt I was using it too much. it is a rescue inhaler, but apparently, they think they no more than my doctor. Therefore, I will no longer be using this place. They also declimbed or delayed my refill. After my doctor released ithey feel they know more than my doctor. They also said they are not responsible if anything happens to the fact that I no longer have my rescue inhaler. I contacted their corporate office. And the day went with no information from my Doctor or myself and went with the pharmacist. He must have been in medical school. For a long time to be able to make these decisions. No wonder this store has no business. read more

I had a vaccine appt there today and had to wait 45 mins. When I arrived, the woman at the pharmacy asked me to fill out the part of the form she highlighted. After I returned it to her, 5 mins later she got upset with me, because I did not fill out the rest of the form. As if that was my fault?! I complained to the pharmacy manager, Daryl, about her, but he gave me this vibe like he was not going to do anything about it. Don't come to this pharmacy if you are expecting to get good service! read more

This pharmacy and probably Walgreens in general have staffing issues. If you have time to waste then go to their pick up window. Suckiest and worst service. Live close-by so use this pharmacy but I would really prefer moving elsewhere. The people are lazy and don't care about the customers and have 0 value for time. Care and compassion is no longer part of medical services and this place has kicked it out the pick-up window long ago! Pathetic! read more

Walgreens - Waiting for Godot - Drugstores Near Me - Cupertino, California

The staff at this Walgreens are consistently both caring and professional. The store is clean and well stocked. I appreciate this store!

Had an online order for about $30. They used one little lunch bag for my stuff but there was an overcharge of $4. The staff took a long time to look into it and couldn't figure out the issue. The receipt says bag fee of $1 was included! But it charged me $4! read more

This is the slowest most inefficient pharmacy in the entire area. They do not even try to be efficient.

My husband went to the store on Bollinger to exchange a gas tank. He had to repeat that he needed gas because the clerk told him, "We ain't got no gas." Finally, another clerk rescued the sale by saying, "Yes, we do." Not only did she get the tank, she loaded it in the trunk. Train all employees. They should know what is in the sales circular. read more

Slowest and worst pharmacy I've ever been to. Took almost over an hour to get my prescription ( I was 1st in line) saw people wait over 45 minutes in line before being helped. Will NEVER be back . Pharmacist with short hair was extremely rude and dismissive read more

I should've read reviews before I came here. Never coming back. Pharmacy' s workers are not just not friendly and not helpful, but They wanted to charge twice as much for the medication then 2 previously used pharmacies, and said that those pharmacies were billing incorrectly! read more

The store employees at this pharmacy are not friendly. There's almost never someone at the photo department and it's so hard to get someone to retrieve my photo order. Pictures are printed fast though. What I don't favor is the perpetual long line at the pharmacy. The technicians are unfriendly and lose their patience with customers. read more

Walgreens - Lotion - Drugstores Near Me - Cupertino, California

So as a general pre-photo received note; i'd be great if you don't mislead customers about the timeline with the note that is stuck to your film drop off box. Either change the info on the box, or verbally let customers know when they order. After two visits (2nd visit was today) i was told that it actually takes about two to three weeks to get your film photos back. Nobody told me that until today. I would've just gone straight to a studio if I knew that......i just hope they are good quality when they come..... read more

If I could give 0 stars, I would. My boyfriend and I had a flight to Hawaii and we went through this Walgreens pharmacy to take our COVID test. Given that they're one of Hawaii's trusted partners, you would assume they would have an effective process in place that would guarantee our results back within 1-2 days. They don't. My appointment was on a Thursday at 4:30pm. When I pulled up, I saw 2 other pharmacists there, but no one came to assist me. It took 10-15 minutes before somebody actually noticed I was there and asked how they were able to help. How ridiculous is that? Fast forward to Saturday afternoon, neither of us had gotten our results back. We called the lab and they mentioned that they hadn't received our sample yet. We then called Walgreens and they said that our samples should've already been picked up. Our flight was the next day at 8am, which basically left us scrambling trying to find a last minute COVID test appointment. We ended up each paying $170 for a rapid test. It's now been officially 9 days since taking our COVID test through Walgreens and this morning was when both my boyfriend and I finally got our results back. Even if we weren't going to Hawaii, this isn't okay. What if somebody was positive and didn't know till 9 days later? Take it from personal experience, this Walgreen's pharmacy is extremely below par with very poor customer experience and I would never recommend them to anyone looking to get ahold of medicine or trying to take a COVID test. Avoid this location at all costs. read more

ATTENTION ALL HAWAII TRAVELERS!! DO NOT DO COVID TEST HERE!!! Flight to Maui was this morning and instead of being on the flight, I'm here writing this review to warn all travelers of the potential headache, grief, and money lost because of Walgreens and it being on Hawaii's TRUSTED partners in covid testing. This is far from the truth. For anyone whose traveling to Hawaii you must get tested 72 hrs prior to departure time. We did this Friday at 4pm, our flight is at 930 Monday morning. Sunday morning comes around and test results are not in. We start panicking and calling the lab and going to Walgreens, calling the 1800 number as well. We specifically said the test is needed for traveling but no one there gives a shit. Bunch of clueless morons with blank expressions. Sunday morning we talked to someone working there in the pharmacy and FedEx didn't pick it up until Saturday evening. The specimen is sent all the way ACROSS the nation to TENNESSEE!! After they receive it, it'll then take 24-48 hrs for results. Any other covid tests we've taken have always delivered results in 1-2 days. Hawaii (Maui) has extremely strict covid rules that need a specific test (PCR/NAAT) which needs to be uploaded to a QR code. Forget going if you don't receive your negative test results in time because you will be quarantined on your vacation even if you receive it later. We scrambled trying to find a place which is at the airport and takes 12hrs to 2pm the following day to produce results and that wouldn't make it for the morning flight. Tried to call Hawaiian airlines and was on hold for 2hrs with no one picking up. Hotel is non refundable and booked thru Expedia so no help or refund from them. The AEGIS lab as of this morning still has NOT received the specimen. It is past the 72 hrs required. I wish I read the other reviews prior to doing the covid test here!! I'm writing this to warn everyone else here to go with another place (not drugstore) for guaranteed results. I find it absolutely CRAZY and OUTRAGEOUS that it has to get sent all the way to a Tennessee lab when there's plenty here to do it. I have NO IDEA why HaWaii has chosen Walgreens as a place to do testing. STAY AWAY if you value your vacation time and money!! Never again read more

Walgreens - Drugstores Near Me - Cupertino, California

My mom has been using this Walgreens for at least 10 years for prescriptions and vitamins I've been doing this for her for the last 3 years. I've always had great service, especially In pharmacy. Yes, 5:00 on a weekday means a long wait, but it's the same at CVS, and the pharmacy staff still is polite even with customers who are acting like entitled jerks when everyone is doing their job as best possible with a rush of customers read more

This is for the PHARMACY. I don't usually leave negative reviews but I have to in the hopes that MAYBE someone at Walgreens corporate will finally pay attention to us. Tons of issues here that I suspect arise from severe understaffing. Prescriptions sent in by doctors office are never even LOOKED at until you're physically standing in front of them. Then it's a "25 minute wait" which is usually more like 45. Things that should take 10 minutes take an hour. I've transferred everything possible out of this pharmacy just because they are so incredibly slow and unreliable. I have one (ONE) prescription hanging on that is finally ready (after 48 hours) and I went to pick it up at 8:24am today to find they are not yet open despite an 8:00am advertised opening time. HELP. Someone - anyone. This is the WORST pharmacy experience on the planet. It's a shame for such a big company in such a progressive place to be THIS bad. read more

Walgreens - 8:24am on 1/15/2019. Unacceptable. - Drugstores Near Me - Cupertino, California

This review is for the Walgreens Pharmacy Department. I went to the Pharmacy Department for 2 times the year 2024. Both times my needs were definitely not met. Initially, an Asian male with glasses pharmacist told me Walgreens does not accept my health insurance. I was told to basically leave the store by the Asian male pharmacy worker. I tried again later this year with another insurance. This time an Asian female without glasses raised the concern to her pharmacist. This Asian male without glasses pharmacist told me to basically leave the Walgreens store. I don't think I feel safe coming to Walgreens Pharmacy at all at this point due to their immaturity, lack of professionalism, animosity, lack of trust, and no respect. Hopefully this review will lead Walgreens Pharmacy customers to go to another pharmaceutical company not Walgreens Pharmacy. I 100 percent do not recommend Walgreens Pharmacy. read more

Their lack of speed is only exceeded by their lack of basic competence (and courtesy). read more

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I tried and tried with this pharmacy, but after 3 years it's now time to go somewhere else. When things go smoothly it's ok. When they are busy or things don't go smoothly, it all falls apart. * Twice recently they opened late with no apology or even acknowledgement of it to the waiting customers. These are the only times I've been there at opening time, giving me a very poor impression. * If there is more than 1-2 people in line ahead of you including drive through, expect 20-30 minutes or more to get through the line. * They have been out of our meds twice in recent history with no communication of delay. * The staff had no response when asked why we received no communication about out of stock meds. One even found it appropriate to say, "I don't know. I just work here." I will be taking my business elsewhere. read more

Came in to get a typhoid shot for an upcoming trip. After waiting in a long line we get to the counter to have the person in the pharmacy tell us she's going on break in 2 minutes. Apparently there is no such thing as providing good customer service at this location. We were here before your "break" waiting in line. She could have informed people waiting in line for 15 minutes they were going on break. We now have to leave and come back for this vaccine. read more

Appointments don't follow the blue sign which reads "COVID-19 vaccine check- in ." Only one line for everything. Short staff working the drive-thru & in- person pick up. read more

Walgreens - One line for everything! - Drugstores Near Me - Cupertino, California

The pharmacist here whose name is Hyunjin told my brother who was sick and came in to pick up his prescription "you look healthy, you don't need this drug" and took the medicine prescribed by his doctor away from him. I am not sure why she can make such decision and comment to someone who is in need of help. That was rude. My brother got worse overnight, during the Chinese New Year Eve. He didn't have to suffer this if our family didn't use this location as our pharmacy for pick up in the past 7 years. We will avoid this Walgreens at all costs. read more

We had a Covid test booked for 2pm and the drive through pharmacy had no one there by the time we arrived. We tried to call the store and no one was picking up and then we finally found out their meal break is supposedly 1.30-2pm but they didn't make it back until 2.10pm and even after we shared all our information with them they still taking their sweet time to just give us the kit. Why allow people to book 2pm appointments when you know you won't be ready?? read more

The Pharmacy is very slow! Don't get a vax there. We had an 11am appointment for a flu vaccination on a Thursday Four of us were the only ones there for a shot and it still took over an hour. I saw four people in the back. Walk up and drive up flow for Rx but still very slow. read more

If you want to pickup a prescription by drive through, prepare to wait for one hour before talking to any person

I like Walgreens in general but the drive through prescription window is the worst that I have ever seen. Regardless of time of day, it routinely takes 30-60 minutes just to pick up a simple prescription. It seems like there are 2 people doing the work of 6 so I blame management. Avoid if you can. read more

It is a fantastic pharmacy option. And it is a popular business. Happy people do not complain, just revisit. Writing this to balance other reviews, I have filled prescriptions for both my kids and myself. They call or msg when ready, drive through is a bit faster for pickup. But explaining is better in store. The wait inside is not bad, less than 10 min. I have to locations in san jose where it took 20-30 min. Call to check expiration, they pickup in 5 min or less Off counter medicines are good and well stocked. The generic brands are good and cheaper, tried eye drops, etc. Cosmestic incl. Scissors, Shaving supplies, greeting cards, etc are fantastic too Avoid the photo biz. read more

I reached out to Walgreens Cupertino pharmacy and Darrell C helped with my prescription refills and he also helped me to transfer a family member's prescription from CVS. Outstanding customer service. It was worth the waiting, he was able to resolve and helped with all my prescription needs in just few mins. Thank You, Darrell! read more

I'm giving one star because it won't let me put 0. The pharmacy is crazy. You got 7 people back there only one helping drive try and counter I was told to come back twice. Ruined my work day schedule as it has taken me over a hour. I do not recommend if you don't have time to spare. read more

Do NOT USE THIS WALGREENS. I do not know if service gets any better at any other Walgreens, but I brought a new insurance card to this Walgreens when I changed jobs back in the summer. They where for three months charging my old insurance. I should have known how BADLY they pharmacist/technician had screwed up once I came mid September and every month thereafter had kept asking me for my "new insurance card." I told them that was ridiculous, that I had provided it to them months ago. They kept telling me no. I would LOVE for a manager or corporate to seek video tape to WATCH ME PROVIDE MY NEW INSURANCE CARD. (I know the date I went to pick up a script, that's the first day I gave the new card). I received a letter from a DEBT COLLECTOR because the insurance company from my previous job wanted the money for the scripts that they shouldn't have paid for! I was in shock! And now I have hoops I have to jump through and calls I have to make and despite having even BETTER insurance now, they of course want me to file MYSELF instead of allowing the COMPANY THAT SCREWED UP to file on my behalf, which is BS. Do not use Walgreens. If you are looking for a pharmacy, go to CVS inside the Target at Main Street. I have yet to encounter a line there and the pharmacist is extremely pleasant. Walgreens corporate--figure out how to do better by your customers, and if you want to follow up on just how bad this has been (and how many times I had to provide my card and EACH TIME THE PHARMACY DIDN'T lock the new insurance info in starting with the first time I gave it,) PLEASE by all means reach out. read more

Very simple prescription, took me wait time over 55 minutes in the morning @10 on Thursday! Real bad management in this Walgreens PHARMACY ! I won't be back there !! Should leave ZERO star rating ! May 27, 2021. read more

Came here for a flu shot with my husband... had appts for both. The line to check in for the vaccine and the line to pick up prescriptions is the SAME. So stupid. Waited a hour to get the shot. Don't come here! I got our last year's at Target CVS last year in less than 10 mins. Will never come here again for anything! read more