Worst customer service ever. Bring back pharmacies with pharmacists that care about patients and the community. I could not have been spoke to with a more rude and condescending tone for a simple inquiry. I understand they gave up on caring because of where they work but come on. read more

This is definitely the worst pharmacy in Los Gatos. Perhaps the worst in the Bay Area, or even California. Don't go here. It's beyond redemption. They should just close shop and give up. Here's a summary: - there is always a line up - it's always slow when you get to the front of the line - nothing ever works out - they are out, or the pharmacist is on break, or there is some computer issue, or whatever. - the staff might be good people, heck they may even care, but in this environment they just get pulled down Upshot - go somewhere else. Anywhere else. Go online. Don't go here. read more

Pharmacy had me on hold for over an hour and a half. Closing time came and went and I finally hung up because they would have left me on hold forever. read more

Katherine, one of the managers is the worst employee ever. Doesn't know how to work basic computer(photo). Rudest person, blames the customer. Started argument with customer while checking out another. Pushes other customers out of the store (physically). Yells at people. Called the police on us when she wouldn't do a refund even though she said she would, when police came we talked to him and she agreed to do the return, but then she started arguing with the officer when everything was all done because he had to go deal with an assault with deadly weapon. She complained as if her issue of being a stubborn harpy was more important. Will clearly call corporate to get this idiot removed from a customer service job. read more

Walgreens - Drugstores Near Me - Santa Cruz, California

I feel I'm a pretty patient person and am tolerable of most bad services trying to keep an open mind that the other person may have something going on that I don't know of. But for this Walgreens, do NOT go to this pharmacy unless you want a place that constantly loses your prescriptions, notifies you that a prescription is ready for pickup when it's not, sends you text messages every five minutes saying to come pickup your prescription but then lose it when you go in, or keeps sending requests to refill a prescription to your doc that you never asked them to do. Their online customer support is also horrible, constantly hounding you if you still need help if you don't reply back within 30 seconds when you're still typing to them of the issues you're having with their service. Then when you complain to them about rushing you, they just abruptly end the chat on their end leaving you in pain and misery because they still haven't resolved issues with your pain medication when you're hurting from post-op surgery. This place does not care about you or their business. Update: I went there one last time to pick up my last prescription they filled before I could transfer everything to the Safeway pharmacy down the street. Their pharmacist looked at the instructions on the pain med, said he doesn't understand the instructions the doc gave, "tossed" the bag to me and said just call your doc because I don't know what you're supposed to do. Thanks for sounding like a competent pharmacist! I've had many that didn't understand the instructions the doctors gave but would still share their opinions and concerns and then strongly recommend to confirm with the doc because of these concerns which makes me feel more like the pharmacist does care that I don't accidentally overdose or mix with other drugs that I'm not supposed to. I'm so glad to have transferred my prescriptions out of this place. Hopefully no one has been unfortunate enough to have died from the incompetency of this place. read more

I wish i could give 0 stars. General ambiance of store third world. Pharmacy ridiculously incompetent. Waiting for scheduled covid shot, told to wait as pharmacist on break. Minutes tick by, maybe he/she on bender to try and forget crappy job. Drug tech at desk acts comatose. read more

The pharmacy staff are rude if I ever dare ask for help. I've worked in customer service so I understand dealing with a rude customer but I try especially hard to be nice and these employees are obviously upset if I need any form of assistance at all. I tried to pick up my prescription today and I arrived 10 minutes before they closed. They took exactly 11 minutes to help the person in front of me then closed at 6:01 without helping me or the woman behind me. I went and asked a staff member about this and he told me they have a schedule and to call 1-800-Walgreens if I had a complaint. Great service Walgreens.... read more

This is the best. I don't get the bad reviews-especially if you're waiting for a prescription- in the comfort of your car!! I'm glad the pharmacist ( a Doctor of PHARMACOLOGY) is not rushing to fill my prescription-it shows they take precautions! read more

I called Walgreens multiple times, and every time the employees were really rude, to say the least! On the last incident, when I asked "can I speak with your manager?", the employee acted like he didn't hear me!! When I asked him for his name, his answer was "how can I help you?", and when I answered, "I want to speak with your manager or give me your name please, his response was, "I cannot help you"! Walgreens doesn't fit in Santa Cruz. read more

This review is directed toward the pharmacy. I would give this place negative stars if an option. The staff is unresponsive/act like they don't give a hoot about anything. I called in an important prescription fory daughter, the automated system daid it would be ready by 11 am the following day, I went in after2pm the following day and the dude said they hadn't even started it, but said it would be done rhat day and i would receive at text. I got no text. I called the following morning, rude guy said they hadnt started it but would be done in the afternoon, I said not acceptable and that i needed it sooner, he then said it would be done within the hour. I will be switching pharmacy's.The only thing they have in thier favor is the drive thru, though that is jammed now due to covid testing. I would not recommend this pharmacy to anyone. read more

My review is based on my pharmacy experience today 3/19/21. I called and waited on hold for 5-10 mins a gentleman picked up I explained I was waiting on medicine , he placed me on hold and the phone disconnected. No sweat technology isn't perfect. I called back waiting on hold for another 10 mins. A female picked up and was very vague and acted like she didn't enjoy her job. She stated the medication was out of stock. I responded no worries can you check another location that may have it. Her response was she can't do that. I advised her that my husbands doctor said he needed this sooner than later. My husband got on the phone to ask when tge medicine would be in stock and how can he go about getting this medicine. Her response continued to be vague, uninterested with lack of emthpany . She then chose to hang up on my husband with no solution. If these are the people you are hiring to fill he spot because no one else is applying shame on you. read more

This is an absolutely horrible place! DO NOT GO THERE. Pharmacy is super UNPROFESSIONAL. Someone extremely incompetent told us that our vaccine would be ready for pickup in a couple of days so I called them a few days later (3 days before our flight). They DID NOT EVEN bother to call me back to let me know that they vaccine was never going to be available. A bunch of people who DON'T CARE. STAY AWAY FROM THIS CRAPPY pharmacy. read more

I recently went into Walgreens on Soquel to buy several items. The employees on the floor and at the register were very helpful in finding what I needed and checking me out. The store was thankfully well stocked. read more

Lousy hours. Not convenient any more. Can never explain rx costs when they suddenly are out of line.

Horrible, rude and unpleasant staff at this pharmacy. Nearly every time we go here it's an unpleasant experience. They should not work here if they hate their job this much. Coming from a customer service job for most of my life I am appalled at the way they treat their customers. read more

I will add my one star review to the rest of the list. My doctor sent a prescription for an antiviral because I have Covid. I'm supposed to start taking it within 5 days of exposure. I tried to check with the automated system and just named the prescription and said we're still working on it. All day long and when I requested to speak to the pharmacist to find out if they even have the drug and the phone system "seems to be malfunctioning at this time" after cycling through alternating new age electro music and the phone ringing a dozen times and the music would start again. It was obvious they were just not answering the phone. Tomorrow they're closed. This is not an atypical experience, I had to choose a chain operation because the local ones don't stock it. So it looks like I'm not going to get my Covid medication in time to take it during my 5 day window. I have never had a good experience with this Walgreens pharmacy. read more

The pharmacy staff rocked it as usual today. You know, if you take a moment and watch the staff do their work, you'll really see how much they are juggling behind those counters every day and how incredibly well they are doing it. Providing the services of covid testing and covid vaccines have got to have added so much more to their normal workload. They are frontline workers. They are there every day to help get our community vaccinated, all while continuing to keep our prescriptions filled. I am impressed by every staff member I saw today. You've all had to kick it up a notch since the very beginning of this pandemic. I see you. And I appreciate you. read more

I have used Walgreens for 15 years. They have decided that COVID tests should be combined with normal drive thru work, which means it takes me 2.5 hours to get a prescription. And they dont offer delivery. Calling them "this is just how it is" when I suggested moving the tests to the parking lot. Drive thru is blocking parking lot people. " I'll be talking to cvs and rite aid. Too bad for them, my prescription costs are 10s of thousands a year and they're not doing their job. read more

This was the worst experience I've ever had. I was on hold for 45 minutes. Then I called back, when someone answered and asked if I could hold I said no and she put me on hold. I was in a car accident and crushed between two cars so I'm in pain and cannot do this with these people. I called back again to talk to a manager. They put me on hold again after someone answered and said in an extremely rude manner that she would get the manager. Then the manager was king of the rude in all the land. I had had all I could take. I hung up. It was like I was at the DMV or Verizon. No way. I will never go there again for any reason. I'd shave my head bald rather then buy shampoo there!! read more

Don't believe the hours...they close randomly for a million reason. Its always a long wait for something I usually settle on...since they don't keep the things i want in stock. Need Covid vaccine? Prepare to wait an hour after your appointment and have people question and judge you. Need a lighter? There's an extra ten minutes since the kids at register aren't old enough to sell them. Can't find something? You never will. Want to pay? As soon as the cashier is done gossiping and you've answered whether you will donate money to this or that, entered your phone number, bank account info and your mother's maiden name, you'll find out the fine print on the sale somehow make your purchase MORE expensive. Go ahead and throw your trash anywhere since they removed the trash cans in front....believe me, nobody will notice. This place needs help. read more

I would give the store a zero but that is not an option, so you get a one-star review. This store is critically understaffed (due most likely to paying slave wages in a resort town) and now they are offering COVID-19 tests at the drive through prescription window!!!! Multi-hour waits and lines in and outside of the store, Saturday 01/03 was a super-spreader event so bad they had to close the store at 4PM!!!!! what a mess. My wife and I have been trying to get our prescriptions since Wednesday 12/30, today is Jan 3rd!!! The lines are so long they are blocking to main road. Please get this fixed ASAP or CVS will be my new provider. read more

Beyond terrible service. I had a prescription send into Walgreens on Saturday afternoon for Paxlovid because I had tested positive for covid. My husband went to pick it up on Sunday morning only to find out the pharmacy was closed until Monday. Monday morning I called to see if the prescription was ready with the automated calling system and it was not. Called during the day four times using the automated phone system and every time it stated it was not ready but they were working on it. Finally at three o'clock that day I got a live person on the phone to say it would be ready in fifteen minutes and to caution me that they close at 4:30 for the day and would not be open again until Thursday. Really? No where on their website did it have that information. I will never, ever use their pharmacy or store again. read more

There must be a special level of Hell reserved for Walgreen's Pharmacy. I've become philosophical about waiting in line a half-hour just to pick up a Rx. Some of the staff, however, display a perverse pleasure in announcing that the Rx -- which I phoned ahead and received assurance was ready for pickup -- wasn't ready after all. Instead, Insteead, Ithey say it's "being formulated" -- code phrase for taking ten pills from stock and pouring them into a small bottle -- and that they MAY be able to "have it ready" in "another thirty minutes". read more

Very rude staff. I usually don't have any issues at this Walgreens but today the cashier was very rude. I have to ride my bike everywhere I go and I recently bought a brand new bike an expensive one and I didn't have my bike lock I wanted to just drop off a package and I brought my bike inside. I didn't think it would be a huge problem but this cashier made me feel belittled and told me "this is going to sound bad but I'm not going to touch anything until that thing is out of the store." Excuse me that's no way to talk to your customer he could've just politely said hey next time could you please leave it outside or something but to deny me service completely for it was not okay! It's not like I was riding the bike in the store!! read more

The weather is becoming warmer and it's like a sauna in this store. I don't know how the poor employees (this rating isn't about them, they're always really kind to me) can handle working in the heat all day long. I don't know who owns this store, but please treat your employees (and your customers) with respect and crank up the air conditioning, during these hot summer months!! read more

Nothing but problems with their pharmacy. I'm sure it's their company policy mixed with dealing with insurance companies and drug companies, a big ball of joy that we customers never fully understand. The pharmacist informed me that Walgreens as a company will not accept GoodRx coupons anymore because too many people are abusing prescription drugs, meaning my Rx is too expensive for me to fill at Walgreens. My wife has had similar issues with prescriptions not filling on time, causing her to miss doses of drugs that have side effects upon withdrawal. This happened two months in a row. It was combo of the pharmacy and the insurance company (from my perspective as a customer). It was not a fun experience for her. BTW, neither of these prescriptions are for narcotics, just normal medication prescribed by our doctors. I am going to try CVS! read more

Pharmacy is super slow service. Every car is at least 10 minutes. If there are two cars ahead of you it's a 20 minute wait and if there are three it's an easy 30 minute. Turn off the engine because it's a long wait. Unfortunately I have to go there because of their hours. It doesn't matter the time you go to pick up the wait is the same.m 10 minutes per car even when there are no cars there is line inside so you still have to wait. read more

I go to this location because it is clean and well stocked.... unlike the one downtown. Jay was helping customers, checking out others, and dealing with things people were annoyed about tonight. All while on crutches and a cast on his leg.... With a wonderful attitude... even when telling possible homeless they needed to now leave. You are so lucky to have him. I was impressed. read more

I want to commend Jay, (Soquel location) who showed patience and persistence to help me solve a FedEX package tracking mystery. Walgreens must have agreements with some sellers that if the buyer wants to return a product, you will be instructed to take it to Walgreens and they will print-out a pre-paid FedEX label and ship it back. I did that at the Scotts Valley location, and left the store with a tear-off part of the label with a number on it. I then waited over 6 weeks for the refund and the seller said they didn't receive it. Good fortune told me to inquire at the Soquel location of Walgreens in a last ditch effort to find out if Walgreens kept internal records of packages sent - and Jay said they did! That number was the internal Walgreen's number, not the FedEX trackable number and Jay was able to print out a duplicate of the label with the REAL FedEX tracking number on it and he looked it up online and said it was delivered 12 days from the drop-off. I now have proof, thanks to Jay, where I can go back and say - you got it! Send me my refund! I was so relieved that I offered to thank Jay with a bit of money and he turned me down and modestly told me he was just doing his job. Awww. At least I can write this. read more

Super rude pharmacy receptionist. Tons of attitude if you ask questions or for them to lift a finger. Zero customer service or respect. Just do your job & be respectful. Seriously if you can do any of that then probably working with peoples medicine is not the job for you... read more

Most rude pharmacy staff in Santa Cruz. Least helpful. Least compassionate. Not sure why anyone would choose to fill their prescriptions here. read more

Hiro coughed in my face over and over while he was checking me out. Yuck! Also, the female, asian, dark longer hair in the pharmacy (pharmacist?) was talking/helping another customer and was very friendly to that person and when she was done, I asked her a question and boy did she switch, no longer friendly and helpful. Crazy! read more

The staff are very nice, but this pharmacy is awful. There is allllllways an issue with my prescription. I call it in and they 'didn't receive it' even if the recording confirmed it went through... or I end up with a very weird generic that I've never taken before... there is always a problem. 'Call your doctor' or 'insurance won't cover that' (even if insurance covered it last time), 'you have no more refills' (even when it says I have another refill on my current perscription). It's extremely stressful and frustrating dealing with this pharmacy. I have since discontinued having my prescriptions filled here. read more

Most of the Walgreens pharmacies I have been to are very unorganised. Transferring medication on your phone or online is useless, whenever you do they tell you at the counter that it hasn't been transferred. There is no communication between their pharmacies, there are always lines, and you will wait a minimum of 20 minutes. If you can, avoid this company. If you can't, I'm sorry. read more

Terrible service in pharmacy. Prescription called in 10am. Now at 2:45pm still not ready. Long line inside so sat behind 5 cars in drive thru for 45 min now and still have 2 more cars in front of me. I suggest you go elsewhere to fill prescriptions until they organize better. read more

These guys are real Jerks. Everytime I've come here it's been one thing or another, and I'm fed up. I've since taken my prescriptions elsewhere. Here's how it's gone down: Waits. Every time I go in, it never fails that I spend a half an hour or so IN LINE just to pick up a prescription refill that was phoned in days in advance. Or howabout waiting half an hour in line only to get to the register and they've lost your refill, and they tell you to wait another 45 minutes while they get it together for you. You know, cause I have all day to sit around for your sorry asses. Christ. The same applies to their drive-up window service. Turn your engines off, folks, cause you'll most likely be sitting for a while. And then there's the fact that they close at ten and their pharmacy closes even earlier. Is it so unreasonable to want access to a 24 hour pharmacy? Ugh. I won't be coming back to this Walgreen's, EVER. read more

It's okay for a walgreens, meaning not that great. It's cluttered and hard to find stuff and the employees seem miserable. Someone ought to unionize those suckers. Me personally? I avoid this place and head to the rite aid down the street where they sell beer but probably don't treat their employees any better. read more

They have celebrity crossword puzzles, lip gloss, pencils, pens and gum. These are the only things I get at Walgreens period.. except for the occasional nail polish remover. This is probably why I have never had any problems here... but from what it looks like, it is a good thing I get my prescriptions done at Longs... eep. read more

This pharmacy does NOT answer the phone. Very frustrating when an urgent prescription can't be confirmed.

I was originally going to give them 1 star, but gave them an extra for the Prescription program, I get my meds quite cheap, which is great because they get expensive. The Pharmacy used to be great a few years ago, great, fast, accurate, service. Not so much any more. I signed up for automatic emails to tell me when my prescription is ready to pick up. I drive all the way out to Santa Cruz, get there, and "No we have no record of a prescription for you." ARE YOU KIDDING ME??!?! This happens almost every month now. I have to call even after I get the confirmation email, and even then it's hard for them to comprehend. They will short me on the quantities, and NOT NOTIFY ME!! So I get there, and they have only a few available - Though they have more, but don't want to give them to me because "Other customers need them" - Well I'm a customer too! When I asked why I wasn't notified of the quantity shortage, I'm told "I have no idea." Helpful. My cat is on daily medication that I get here, too. Clearly, it's a cat, not a human on Blue Shield insurance. I've gone there before, and have been asked for my INSURANCE CARD and was told I needed some "number" in order to give me these meds! The little man didn't understand the concept of THERE IS NO INSURANCE CARD FROM A VET! I had been getting these meds here for my cat for 6 years and I had never been asked for an insurance card, nor have I had that much trouble getting them I would have changed Pharmacies a LONG time ago if it weren't for the cheap medications card. I'm seriously considering a switch, because the hassle, stress, and amount of gas it takes to get there, wait, have to drive around Santa Cruz to wait YET AGAIN for meds I was told were ready, is not worth it! read more