These kind folks were extremely helpful to me sometime ago replacing a heating element on an OLD…read morewhirlpool dryer! ROCKSTARS! They had what I needed in stock. Go figure. They are not going to get rich nor build a business on folks like me ... a DIY'er who can turn a wrench, but would rather not. Not only did they help me with that, but they took the time to help me identify schematics and part numbers for a circuit board I needed to replace on another appliance. That they took the time and used their resources to help me where I had otherwise been unsuccessful meant a great deal. In this disposable age, businesses such as this need our support. Buy here with confidence.

Went to get some parts at 11am on a Wednesday. And the store was closed?? No signs posted.read more

Absolutely amazing and professional experience! When we made our visit to the shop this morning to…read morepick up a product we ordered, we were first surprised that Michael the owner was there to greet us with a welcome and warm smile, this made our purchase even more enjoyable. Clean Quest offers fair industry prices, and I actually felt appreciated for my business!

Great customer service, price & location. It's nice to have this maybe only professional cleaning…read moresupply store in Bay Area. I have convenience of having all supplies refilled & parts available as need no need to wait for online order to ship or be worried about quality. The owner is a really professional & solution oriented person, never hesitate to reach out with any question that may arise. Been customer since I opened EcoUnion Carpet Cleaning & will continue to get supplies from our local store here in Concord.

I had a great experience at this shop. The owner was very nice, helpful, and quick to take care of…read morethe issue with my vacuum base. I came in just needing a couple screws installed, and he handled it right away and was very sweet about helping me out. I really appreciate the fast service and kindness. Highly recommend this place!

fast & considerate Truly amazing service…read moremy vacuum looks brand new Would like to try highly recommend

I walked up to ask the guy who was working if he had a particular type of lawnmower. He replied no…read morewe don't sell lawn mowers went inside and locked the door. It was a horrible customer service. I was trying to ask him a question and he just walked off. I assumed it was a shop that sells lawnmowers because there are so many in front of the business. I would give it no stars but in order to leave the review I had to give at least one.

Paid for my pressure washer to be fixed for $180. Less than 2 months later the pressure washer…read morewouldn't start. He wanted to charge me another full service fee and tried to Convince me the motor was bad. After asking him for any flexibility on his part he said no.

Yesterday found me driving up Clayton Road to Suttons with an inoperable Kirby in the trunk in need…read moreof repair. Thirty five minutes later, after delivering the machine to Mr. Sutton, I was back on Clayton Road, heading home, the Kirby back in the trunk with a new belt. The repair plus purchase of an additional belt and a supply of vacuum bags was less than $30. Hope the Kirby never needs another service, but if it does, I know where on Clayton Road I will take it.

I should have known what I was getting myself into when I walked in and saw the artwork on the…read morewalls - at least two looked like Nazi propaganda but I wasn't 100% sure. I don't want to go into the details of my conversation with the man who I believe must be the owner but during our conversation he did say "some people say I'm racist" to which I responded, "Well, you are" and gave him examples of why based on what he had said. I was very close to picking up my part that needed to be repaired and walking out the door and told him this, he said "it wouldn't be the first time". When I left, I called my husband and told him about my experience he said that we're not going back to retrieve our item, we're not giving him one cent. So, if you need a Miele hose, there's one down there that won't be picked up!

2 weeks ago Anton from Advance Appliance came to our home and revived our dead dishwasher, today he…read morereturned and he fixed an annoying problem that we were having with the slide out air vent over the stove (it was sliding out on it's own and refusing to stay closed.) We were totally satisfied with every aspect of how timely he responded to our service requests, how he explained what was needed, how he performed the repairs and all at a fair price. If we have any future appliance repair needs, Advance Appliance will be who we will call!

Everything was super good! They came on time! Finished the job. Very courteous! Responded…read moreimmediately to all my texts or messages for appointments and changes.

Ferrer's IS amazing! We were having a problem with our…read morerefrigerator water dispenser dripping. Ferrer's (Luis) examined refrigerator, ordered part and installed! Timely, professional, tidy and knowledgeable. Will use again in the future...not TOO soon I hope!

We needed a new washing machine and instead of getting only a new washing machine we got the dryer…read moreas well. It was purchased from Ferrer's Appliances located in Concord. We bought them in November of 2025. Luis came out and installed the washer and dryer and took the old washer and dryer. We had a 2 month warranty. Everything was doing well until we moved out of the townhouse. The movers removed the washer and dryer from where it was located and the mess all on the wall and floor area was awful! The lint wasn't blowing outside through the trap but building up on the walls, hose that led outside and the floor. I took pictures of the area because I knew the property management will be charging me to clean up the area. I called Ferrer's Appliances and spoke to Luis and explained the situation. He told me there was nothing they could do and they were not going to pay for the charge I received based on their installation. I've attached a picture of the area! I'd highly recommend not using Ferrer's Appliances. We could have had a major fire because of the installation! I will be sending this to the Better Business Bureau as well! I hate that I even have to give them 1 star to post this review!!

Jean has been helping me with appliance repair for about 10 years now. I wish I knew of him…read moresooner. He is fantastic- honest, knowledgeable, reliable, responsive, reasonable fees, and explains things well. He will advise if the appliance is fixable, or if it makes more sense to buy a replacement (if the part is no longer available or other reason). Some of the things he has fixed or diagnosed include: - Oven wasn't heating well: replaced the broiler element - Dishwasher issues: a) had a small leak: diagnosed and changed the lower spray arm (leak stopped) b) not working: found glass or a physical object/debris stuck, and removed/cleared it c) error code: cleaned out debris, and found drain hose behind was overly bent/collapsed, and reinstalled it properly - Washer not washing well: advised the part needed was no longer in stock/available, and to replace it. (It was already pretty old) - Dryer: knob broke, repaired/reattached it so it works/looks like new - Refrigerator: a) not cooling well or having ice maker issues... a fix about once a year over a few years/different parts were not working (He advised me not to keep repairing due to that particular brand/model having issues, and we eventually replaced it. I probably should have done it sooner, but he kept us going until then.) b) install a replacement refrigerator drawer, or a new filter cap , or reinstall water filter and condenser c) LG compressor failed/stopped cooling (Jean didn't work on that particular brand/model.) We paid someone else to replace the compressor (still under warranty). But it failed again a number of years later. Jean advised that that particular compressor had a known issue, so we bought a new refrigerator that didn't have that issue. Gas cooktop: reinstalled new burner base, later new cooktop. Highly recommend!

Our over-range microwave stopped recognizing the door being closed, wouldn't start and the light…read morestayed on. As we looked into a possible replacement we realized it would be like $1k with labor and a big headache, and we also suddenly realized how often we use the damn thing. Jean was able to come out the same day and give us an estimate. But he was able to fix it right there in about 10 minutes. So grateful! He's a charming guy and his help made our day. Thanks Jean!