Sherrie helped me figure out that my alternator is my problem. I need to be quick; she informed me…read morethat when the alternator goes, it takes the battery down, too! Thanks, Sherrie!

Very helpful and knowledgeable for everything I needed. Clean place and easy to find what I needed…read morefast.

Dylan was incredible. I've never seen a car place have such great reviews, but I see why now…read more Everyone was so sweet and helpful. Dylan helped me replace my brake light super quickly. Would absolutely recommend.

I had a great experience here when I stopped in to get new wiper blades. A super friendly staff…read moremember was very helpful in answering my product questions and helped me install the new blades. I was in & out in no time!

Gino helped me test my expiring battery, find a new one, manually put in my virtual card number,…read moreinstall the new one, and he helped me tape up some loose, null wires I had to get them out of the way. Thank you!!!!!

Got a battery jump elsewhere and went to O'Reilly where Scott was the only staff person there as…read morethey were short handed. When another staff person was putting in my battery, she had trouble and even tho Scott was busy, he very graciously took a look for me and corrected what she did and got it in correctly. They were getting a LOT of foot traffic because Auto zone was closed and yet Scott was patient with every customer and got to me as soon as he could. Another employee told me they didn't have corrosion fluid to put on terminals, but when I asked Scott, he got some and put some on for me. Great customer service, Scott! Thank you!!

Asked for a female quick disconnect 8awg…read more Guy puts me on hold. Comes back says female quick disconnect? I say yes. He says I have three in my hand. I say female quick disconnect? He says yes. I say heading right over. Get there. He looked up butt connectors. But he tells me he never confirmed to me that he had female quick connectors. He said he never responded. Let go over your ego bud. It's okay to make mistakes. Just own them.

I LOVE these guys!!!! I have tricky windshield wipers and they put them in for me. Today, I had a…read morebad headlight and bought a new one and Daniel put it in for me and patiently taught me how to do it myself!!! Also, a couple years ago, I'd asked my mechanic to put in the brightest bulbs possible. Yes, the Sylvania bulb Daniel picked out for me is a LOT brighter. You can REALLY trust these guys to steer you to the right product. They are warm, eager to help, and know their stuff! As a woman who doesn't know much about cars, they are a TRUE Godsend!

Took my heavy duty truck integral hubs/rotors to O'Reilly's where the manager told me they would…read morehave to be separated/reassembled (extra 2 hours work) and a special adapter (that he didn't have) would be needed to machine the rotor. Called and talked to Dave at University who told me he thought he could machine the rotors without removing the hubs. Took them over to him and he had them both done in less than an hour. Superior knowledge and excellent service.

Great place to get your stuff. Judie and Russel really helped me out with finding my lightbulbs.read more

Ian is very knowledgeable and goes above & beyond to provide excellent service and solve problems…read morefor customers. Some of the other employees are average at best, so ask for Ian if your questions are unanswered or you have an unusual or complex problem that brought you to the store.

Great service, I bought windshield wiper blades, he made sure I had the right ones in-the right…read more Price range and put them on with a smile. Than you!

Wow!! Jeff, the manager, is so knowledgeable, skilled, patient, kind and professional! My mom (age…read more85) and I just had her 2001 ford Taurus alternator's and battery tested for free. He juggled multiple customers, and was so thorough and calm while applying the tests and then calmly speaking and explaining what had to happen next, to my Mom's car. He was able to quote prices for repair and even referred us to Zach, at Brakes Plus, to fix the car (which we did). Unbelievable!! Jeff was even coaching another employee, while managing everything that was going on and needing to be done, with such class and ease. I see somebody had a bad experience with Edgar at this business, from a review above. Funny thing is my mom had a terrible experience at Christian brothers, before we came to Auto Zone, and the mechanic there was named Edgar!! I bet it was the same fool. Anyways, I can't say enough good things about Auto zone and especially the manager Jeff!!!

Customer service sucks. Walked out after explaining multiple times I need help figuring out whether…read moremy battery was bad. The mom's kid was too busy to get off his personal phone call. Pulling teeth.

Service and Parts selection is outstanding. I didn't realize there were as many accessories…read moreavailable for my car either. Every little department inside the giant warehouse-like shop is upbeat, down to earth and amazingly helpful. Happy to support local too. Remember to grab your complimentary coffee and/or drink. I chose a peach Italian soda when I went and that hit the spot. They have car meets the second week of each month. When we went there was a fundraiser and adoption event for puppies. I would recommend going here. They also have cars and trucks parked inside the showroom to show you how these accessories work!

Never would I have thought I'd be excited for a car accessory store (and their headquarters!) but…read morehere I am! We stopped by here since they were having a car show along with food truck and puppy adoptions. I've seen commercials for WeatherTech and know that you could bring your dog here which is always an incentive to go somewhere! AND they gave a free coffee bar inside? Sign. Me. Up. I thought it was going to be some crappy car store coffee that would put hair on my chest but nope, full coffee bar with drinks made to order! While we didn't buy anything, their showroom is beautiful and displays amazing accessories that they make onsite. I'm not in the market for anything but I will stop here when I start to ponder some goodies for my whip (and bring our dog again!)

Fair Manager, But Corporate Pricing and Communication Were Disappointing…read more I brought my 2018 F-150 to this Firestone for a misfire and some basic maintenance. The technician and manager were polite, and the manager genuinely tried to help -- he removed the diagnostic fee and gave me another $50 off when I questioned the pricing. I don't blame him personally; he was working within the constraints of a corporate system. However, the overall experience made it clear that Firestone's corporate pricing and processes are simply not in line with what I consider reasonable. They charged $35 per spark plug for OEM plugs that typically cost around $10-15 each. The ignition coil was also significantly marked up compared to retail prices. Even after the manager applied discounts, the total was still over $600 for spark plugs, one coil, and an oil change. I also asked them to replace the coil boots while doing the spark plugs. They didn't do it and didn't let me know they weren't doing it. I only found out afterward. Not the end of the world, but it would have been nice to be notified, especially when the job requires taking everything apart anyway. The diagnostic process felt inconsistent as well -- at one point, I had to clarify the direction of the misfire diagnosis and ask them to test it under proper load conditions. While they did fix the misfire, the path to get there didn't inspire much confidence. Ultimately, while the manager was respectful and did what he could, the combination of inflated corporate pricing, incomplete communication, and the need for me to guide parts of the process makes it hard for me to recommend this location. I won't be returning, but I appreciate the manager's effort to help within the limits he had.

Communication was poor. Was told one thing prior to appointment and learned the hard way that when…read moreyour told a service will take 1.5 hours it really means 3 hours. And when you're told you will get a mail in rebate but forget to tell you have to use their credit card. Good communication is key to good customer service.