I have only used Pennzoil motor oil in my vehicles for over 35 years. However, Valvoline Instant…read moreOil Change is an approved vendor through my fleet company. The only place that is approved that sells Pennzoil isn't that close to my home and is inconvenient. If I'm 100% honest, I get tired of receiving nasty emails when I go to a place that is on an unapproved list just to get Pennzoil. With that being said, this location may have sealed the deal. VIOC was on top of it. First of all, they allowed me to stay in my car (1 star). They typically get me in and out within 15 minutes (2 star). Most of the employees are very courteous (3 star). Most importantly, they do not try to sell me unneeded maintenance. They follow the guidelines recommended by the manufacturer. I'm typically on top of my car maintenance, even if it is a fleet vehicle. I don't like being upsold when I know for a fact it doesn't need a replacement filter or another item. They didn't do that (4 star). The only reason I did not give them a fifth star is because they do not vacuum the vehicle or clean the windows. I am very pleased with the service I received at VIOC. At least in my fleet vehicle, I will keep coming back.

They overfilled my transmission and wrecked it. Then you denied it when we came back in. You…read moreadmitted you did it and had to take some out day of service. I watched it from my car. You assured me it was where it was before leaving. I trusted you. NEVER AGAIN. Then when I asked for documentation when we came back, they gave me someone else's information. Their name, address, phone number car information. So much for confidentiality. I will be sharing this experience EVERYWHERE possible to protect others from Valvoline everywhere. Billy is the manager and he lies. Terrible. We filed a claim and denied. Sad they don't stand behind their work. I'd give them a zero if I could. Friendly but unqualified people.

They were quick and investigated the issue and brought quick resolution. I had my car back in less…read morethan a day and it did not cost me an arm and a leg. Great courteous service.

Just fix my car. I can't justify 4400 on a kia soul with a blue book value of 625.00 bucks. All I…read morereally wanted was my ac to work because my son is autistic and can't ride with the windows down. The power steering for whatever reason can't be fixed. I don't understand why anyone would put struts on my car. I have 1k a month income, and I cant afford anything. Ive cried about this, and really want to go home, ive been stuck here almost 3 months without my car. My son wants to go home. I keep telling him you will fix the car. He doesn't understand and I cant get home. I co lead the autism group that I haven't been able to get back to for months. The guys ask about us every week. I just need to get home. Fix the car PLEASE!!!!!!!!!!

My wife took her Volvo XC60 for an oil change. Synthetic oil change but came out to be $177 for an…read moreoil change. The service people took advantage of her and did not explain anything to her. Just because she a lady and can make anything up to make it seem right but it's not right. I do not recommend this place to anyone. They did nothing to refund or apologize for the mistake. Bad people working at this location. The Firestone back home at Tennessee oils change is $120-130 for a fully synthetic oil change for this care. I have the receipt of it for proof to Firestone Corporate office. And they did nothing. I have been going to Firestone for all my vehicles and this happens. Other Firestone doesn't charge this amount and will work with you on the price and offer discount and speak to you prior to doing the repairs. My phone incase they want to reach out and refund and apologies 7042936275

The manager Justin is someone who should not be managing with that attitude he carries. To start he…read moretold us we needed 24 lug nuts and that he could order them, but they come in packs of 21 so he would have to order 2 packs, each were $70 so he wanted us to spend $140. We decided to go to auto zone to purchase them because they had said we could buy our own ones and we called him twice asking him the size they needed and both times he would just say "well I was gonna order you the right size" instead of just telling us the size for us to purchase. We ended coming back and the mechanic Jose was an amazing help would helped us get it all sorted out ! If it wasn't for Jose we would've just gotten our shit and left so thank you Jose!

Beside the fast oil change and shiny detailed wash, this lobby has been upgraded. Fun baseball in…read moreTY with glassy chairs and decor. GOOD JOB Grand Slam!!

They broke off my truck mirror because they didn't fold it in to prevent exactly this damage after…read moreI told them to twice. Then they refused to take responsibility for it and lied about folding the drivers side mirror in. Manager , Jose M. , was rude and refused to admit or take responsibility for the damage. Now the truck is unsafe to drive. This is disgusting and probably criminal . NEVER take your Vehicle here ! League City , Main Street location.

I've been to Christian Brothers Automotive in League City twice before and paid $74 and $65…read morerespectively for the same service, the second time even using a coupon. Today, I returned for the same service and was quoted over $160--more than double--because my car is "European." It's worth noting that my vehicle has always been a European model, including during my previous visits. This sudden change in pricing felt arbitrary and inconsistent. Additionally, I've never truly felt welcome at this location. As a person of color, I couldn't help but notice a lack of warmth or inclusivity during each of my visits, which left me feeling uncomfortable. Unfortunately, between the unclear pricing and unwelcoming environment, I won't be returning.

Honest and dependable repairs. Treated with respect. Service was great and repairs done quickly. I…read morelove being able to rely on transparent and professional repairs whether I'm in DFW or Houston area. Excellent!

Very impressive service! I'd never been here before and it was a pleasant experience not to get out…read moreof the car and simply wait. I had my truck inspected. They were busy, with a car in every bay and one in wait behind. Fortunately the guys were cool since there was a breeze blowing through. I can't imagine how it feels in summer. Great concept that works!

These guys are great me in and out and back on the road rather quickly and for a very reasonable…read moreprice. State inspections, or general maintenance, this is the place to go.

This NTB is conveniently located near our house, right next to Black Rock Coffee Bar, so we stopped…read moreby on a Saturday to have a nail removed from my tire. The front desk staff was friendly and welcoming. I appreciated that we could actually see my car being worked on, which gave me peace of mind. After removing the nail, they even used a tire calibration machine to ensure everything was properly balanced. The whole service cost just $29.99 and was completed in a little over 40 minutes. Overall, I'd say it was a great value paired with great service.

Bought tires there this summer. Excellent customer service!…read more Went back for the free balance and rotation last week. Again, great customer service and was out quickly! Highly recommend!

These guys really care. They take the time to look at your car and they don't try to bs you like…read moreother shops. I have taken my car in for an oil change and they didn't try to charge me for anything else. They were fast and efficient and most importantly honest. I have also brought my car in for inspection with them and it was fast as well. The workers are honest and hardworking.

I went in for a quick oil change. Took less than 20 min…read more Friendly service. Great price.