Absolutely horrific experience my wife had today at the auto care center. She had a scheduled oil change today (conventional $40 oil change) and was never asked about oil and price confirmation before they performed the job. On top of that the older black guy working there was hitting on my wife until she told him she was married and then he gave her attitude the rest of her time there. They kept trying to charge her $60 and tried to basically tell her she didn't know what she's talking about and made her feel stupid and low. Completely unprofessional attitude from one of the managers who had short reddish purple hair I believe her name is Christal. She got fed up with my wife trying to calmly understand the situation and just threw my wife's keys on the counter and told her to leave without collecting any payment. Mind you my wife kept saying "I still want to pay you guys" but they just ignored her and basically kicked her out. What is wrong with this world now? People really get pissed off now and treat customers like trash for their own mistake?? Wow. read more

They should stay open till 11pm too! Need a tool and no one was answering and I asked employees but no answer when to the front to find out they close at 7 or 10pm. Waited almost an hour there. read more

I had a great experience at Walmart Auto Care. The pricing was very reasonable, Miles was fast and efficient, and the gentleman at the front was also very helpful. Overall, excellent service! read more

Brutal ... avoid, avoid, avoid .. Arrived at 3pm for oil change and battery replacement ... currently 7:45pm and still waiting. Two other customers waited just as long to change one or 2 tires. I was told by the mechanics that making appointments are given priority which is BS if my car is currently being worked on. Instead / they took a car for an appointment and I'm still sitting here 2 hours later. No communication and just a bunch of rookies. Had I been told it was going to be this long when checking in I would've gone elsewhere or dropped the car off and come back tomorrow. I love saving money but, my time is more valuable. Try Midas instead!!! Feels just like the airline industry in the 1980's or cell phone providers a decade ago. 0/0 on Customer service and communication. read more

Walmart Auto Care Centers - Oil change - Tires Near Me - Mesa, Arizona

Listen to the reviews & save yourself from wasting your time here. Purchased tires from Walmart.com and had the tires delivered at this location. Booked an installation appointment, showed up at 8AM on a Sunday just to find out that only 3 out of the 4 tires were there. Scheduled an appointment the following day, took 10 minutes for someone to even notice us to get the car checked in. Get a voicemail from them not about an hour after dropping it off, demanding that we come pick up the car because their "tech" spent the last 45-minutes trying to take the tires off and can't. When we showed up to pickup the car, you could definitely tell what tire they tried to take off by all the scratches & paint chips on my rim. DO NOT GO HERE!!!!!! read more

I can't stand this place. I only come here because it's close to my house (and it's cheap) but it seems like every 3rd time I come here there's a problem. From the last 5 years I've been going here, I've had multiple issues with bad customer service and multiple instances where I was refused service. I once tried to get an oil change and was told by a very rude employee that they did not do appointments. She was so rude in fact that every time I came in afterwards I actively avoided her service. I was also refused an oil change another time because of a cracked oil cap. When I did it myself the cap was in perfect condition. So I guess they're just okay with lying to customers to get out of doing work. Another time I asked for a tire rotation and I was told to come back another day since they had too many cars in queue. There was like 3 cars ahead of me in queue that day. Anyway, this place is terrible but like I said it's cheap and close to my house. read more

Called in to see if there was a long wait and they said it wasn't busy at all, pulled up and doors were locked and nobody talked to me I went up to the entrance and the workers turned their heads so I went to the other side so I can talk the employees and they walked away except for one of them told me to pull up and someone would help me, 20 min went by and nobody came, I wonder how bad it would have been if they were actually busy. Called in again and asked if they were busy and the lady said they weren't busy at all and I said why nobody would take me and she said I have to talk to them to send someone to write me up. I said I did and the manager just said she would talk to them. Kind of seems like they just wanna get paid without working at that point. read more

THIS REVIEW IS FOR LOCATION 857 N DOBSON IN MESA, AZ. DO NOT TRUST YOUR VEHICLE WITH THIS INCOMPENTANT PLACE. If I could give this place a lower rating I would. Took my car to have a simple oil change. Parked the car, handed the key fob to the attendant and went inside to shop. Got a call 15 minutes later... they had moved my car outside the bay for the oil change, and suddenly the key fob would not start the car. The steering was locked; nothing would work. When I walked over, I found the same attendant with my key fob in his hand, only he had disassembled it. The department manager arrived; after several minutes she told us she would go in and look at video to see what actually happened. This woman was the only good experience I had with this place... very friendly. Twenty minutes later, the store manager arrived. Very rude, talked over us and denied any fault on the store's part. I had to call a tow truck at my expense and have my car removed. I'm planning on going further up the chain and trying to at least get compensated for the tow... read more

Came in on a weekend when they're usually busy and I'm from outta town so their amazing customer service efficiency made my day (: Thanks again Tony!!! read more

I went to Walmart Auto this morning at 7 with a flat tire, all fixed at 8:15. Everyone was super friendly and helpful especially Wiley!

Absolutely 110% avoid this place. I would give them 0 stars if I could. One of the worst customer service around. I came for a simple oil change. I have been here for about three hours and people with appointments also complained about the time. When I asked the attendant. They merely said, "That's just how things are." Just to show you that the lowest price is not always the best. At this point, I would have rather spent my money at a Jiffy Luv or another oil-changing place. I know Walmarts I know are not known for best customer service. However, this feels like plan neglect and straight-out abuse to a customer, and I don't care about the department. I feel bad for the employees who have that poor a management and leadership. It's always the fault of the leadership of why things are this bad. read more

Wait time is insane I waited over 3 hours to get tires replaced. What's the point of making appointments? Everyone was moving slow with no sense of urgency.I understand what it is like to be understaffed but this should be fixed so people don't wait a lot of time for their service to be completed. read more

Good morning Rose! This review is for you. I have been at the store since 6 AM mind you the tire center does not open till seven. They have chairs placed there to the side in the lobby. I had removed one of the chairs since I had an hour weight and moved it 3 feet to be in position for first in line. I have been sitting in the chair for 45 minutes when Rose finally got into work with her sweet tea. She immediately without saying good morning or anything snapped at me and saying to put the chair back. I kindly let her know that I had been there since before she decided to come to work and that her attitude was not appreciated. Come to find out she is the manager.... Thank God for John out there working hard and being kind. John keep up the good work, man. Your service is appreciated by those such as myself and Rose do us all a favor and please change your name cause you're the furthest thing from it. read more

Waited 30 min for the check in person to check me in. He knew I was there. Front desk told me to park in front of the tire service bay. I waited patiently and let the check in guy do what he wanted to do. He finally comes over and very rudely says, "I can't help you." I said, "why." He said, "Can't you see how many cars we have here for tires?" I said, "Where?" He pointed over to the parking lot where some cars were parked. I said, "how was I supposed to know that. I just parked here like the front desk said." He said, "Well we are too busy to help you. You will be here all day until 7pm if we take it." I said, "ok I'll go somewhere else." The check in guy could have EASILY came over and told me all of that before I wasted 30 min watching him tidy up the place. Plus, where is the communication between the shop and the front desk? I'll never go to a Walmart for auto service again. read more

Walmart services always fast easy simple and they're open late I have nothing bad to say about that I'd highly recommend them if you're looking for a low cost oil change with fast convenient friendly service read more

Went in for an oil change, flate repair, and tire rotation. When it was all said and done, my directional tires(meaning they are only meant to be mounted on a certain side of the truck) were on the wrong side. And one the wheel stud threads were stripped in the process resulting in now im having to pay someone else to remove the wheel, brake calipers and rotor to install a new stud. Never Again, Walmart. read more

zero stars would be a more appropriate rating. Rude. Untruthful and uncaring. Terrible experience here. I wouldn't recommend coming here if it was the last and only place available. The safety of their customers is the obviously last on their list of priorities and they clearly don't care about honoring the service agreements they sell. Only about selling. If you value your safety, time and money, do yourself a huge favor and go quite literally anywhere else. Period. read more

Sent my daughter to Walmart Auto Center on Dobson in Mesa to have them repair a tire purchased at Walmart with the protection plan. The guy at the Tire Center lookup up her tire, told her they did not have one, and then stared at her like the next step was hers to take. No offer to order one. No offer to lookup where they may have one. Nothing. To help my college age daughter, I tried calling the store. Two calls of 20 min each to the auto center that rang no answer, and a third call to the store main number, where I'm still on hold waiting for a manager for 15 minutes. Why does anyone give their money to this company? Simply pathetic! read more

Was told our oil change should take 1 hour..... 3 hours later we finally got to leave this place. Enjoyed sitting in their tire center where you can clearly see all service employees gathered around watching videos on their phones though. Won't be coming back again. read more

Wish i could give less then 1 start was told my tire patch would be done in 45 min to 1 hour and went back after 1.5 hours and still was told 45 to an hour went back after 2.5 hours and still not done so i left and went to discount tires and they fixed it in 30 minutes won't go there ever again. And plus they don't even have a nice area for guest that wait 2 hours to hang out at. While at discount got offered drinks and had some movies on. read more

Yesterday when I went into the auto center at riverview walmart I set an appointment to get two new tired at 1 pm today, I was there at quarter to one and was told that it would take an hour. I walked the store for a little over an hour and came back to find that my vehicle was still parked in the same spot that I pulled it into, I requested the mgr and he came out and told me that they haven't even looked at my car yet because they were pullin in other cars that came after me. I told him that if he didn't want my bussiness then I can go elsewhere and he said thAt there was one more before mine and I told him to give me my keys back and told him that he is incompetant! read more

We came here right when they opened in hopes of getting our tires changed so we can enjoy a fun day at the river. We were second in line and they said it was about an hour wait. We decided to toughen it out and wait the hour. Instead of getting a head start on our day, we waited three hours because they served other cars that came in after us. Would not recommend coming here at all! read more

Went this morning to get a tire balance. Spoke with the department manager about my service, she takes the key and asked about an ETA, which she couldn't give me after I told her that the other manager who unlocked the door informed me and other customers that there was only one technician working, so it would be a little while before we could be helped. After giving her my keys, I waited over an hour, which, initially wasn't a problem, as I needed to grab some items. Then, after receiving notifications on my service starting and ending, I'm told the technician declined the service because of uneven tread. Truthfully, I would've understood, considering they cited Walmart regulations and all that jazz... had they not held my car hostage for so long. It wasn't the cashier's (Eva) fault, but the patronizing tone her supervisor took was what set me off. I don't need an explanation when I already said I'm not buying new tires. And even if I would've bought new tires, it wouldn't be there. This is the same location that couldn't even do a simple fuel injection service I wanted a few months ago, because of not having the tools or whatever. Walmart is already crappy, but this location is low, even by the standards I've already set for Walmart. Hire competent/professional techs and get a new manager while y'all at it. read more

Clinton's customer service is horrendous!! The worst I've ever seen in any industry. The first experience I had with him he moved at turtle speed and was so unfriendly. Doesn't even say hi to customers. I have seen him argue with multiple customers. Shouldn't be working in customer service. I have had better experiences at the MVD. read more

I was told my car would take 2 hours 2.5 tops. Took them over 6 hours for an oil and filter change. Wasn't even that busy. I literally walked to the movie theater near by and saw a movie, car still wasn't done by then. read more

Worst service ever. Got car towed there for a flat tire at 9:30 am. Was told it would be ready in 3-4 hours. Called 6 hours later- they had t started service, when they finally got to it they told us they couldn't repair it and it would need to be replaced. They then went on to telling us that they don't carry the tire we need. When we went to pick up car that still had a flat tire at 5:00 no one was around to help. Never again will we use there service. They were rude and extremely unprofessional. read more

The service is awful. We went grocery shopping, watched an entire episode of Netflix, ate a bag a bag of M&Mm's and are still waiting for a basic oil change & tire rotation. read more

Such terrible service took me 4 hours to change my oil. The next time I came in it took me 6 hours. Avoid this place.