I brought my trailer here for a PM and inspection. The inspection didn't appear to be anything more…read morethan a daily check, and the service took quite a while. The interior has an adequate waiting area with a television and restroom. I waited at least an hour before going out to the bay to find someone and ask what was happening. That guy found someone else, who told me, "I'm waiting for approval." No one is stationed at the desk, and the other workers stay in a nearby lounge--just a poorly run place with a lack of supervision. The trailer "service" was completed, but like I said, it's nothing more than what you do on a pre-trip inspection. Don't come here if you are on your clock.

Usually, I would say this is the best service I have experienced. When I go to Speedco now I only…read moresee two employees and a slew of trucks. I do not know how the mechanics are suppose to work on all vehicles when management did not provide an adequate amount of employees. Someone needs to fix this before business is lost. The two mechanic that are there today looked overworked,as they try to maintain a positive attitude even though they are short handed. I appreciate the customer service, and the work they provided, but sufficient help for the employees is what I would like to see. Thank you for your continued business, USAL

Great service and excellent quality service and value. Lane and the team took great care of us…read moreafter we had terrible service elsewhere. We should have come here first. Great place to take your car.

I have cars as old as an 88 accord and church has a newer small van. The people Eurasain are…read morephenominal. The entire staff is professional and once when car took longer than anticipated they gave it an amazing cleaning, inside and out! They know their stuff!

Second time I waited 2 hours and they couldn't change my oil. I brought my Chevy Sonic the first…read moretime and they didn't have the necessary tools to fix it. Took my Toyota 4Runner and they didn't have the correct tools. It would be one thing if they told me right away, but I checked in at 10:59 AM, was told there would be a 30-60 minute wait as at 12:50 PM I was told that they could not work on the vehicle. I have my baby with me and it could have been handled differently.

I normally get my oil changed at the location further down the road but this new location is closer…read moreso I stopped in. I like Take 5 because they're quick and thorough. This location was very slow, and although it was a Saturday, it looked as if they may have been short handed when I visited. I'm accustomed to someone coming out, to show me which lane to drive in to and offer me a bottle of water. That didn't happen here. I waited in line an hour to drive in to the bay and would've backed up and went further down the road to my normal location but I couldn't safely back up. The oil change itself only took about 15 minutes and was routine but I'm not sure if I'll return to this location.

There are no words to describe how incompetent this group of individuals is. After changing my oil…read moreand handing me my sticker (which states prominently on the sticked OIL CHANGE REMINDER), I noticed that the sticked indicated only 3 months/3000 miles. I paid for synthetic oil, which is good for 5 months/5000 miles. I asked the attendant about this, and he said, "that's not your oil change reminder". Can't make that up. I asked for a manager, and the manager said the same thing: "That's not your oil change reminder". I asked what it was then. He said it was my reminder to come in between oil changes to have my fluids topped off. I asked, "Ok, so then how am I supposed to know when it's time to change my oil?" He said, "That's easy. Just add 2000". That sticker is a marketing gimmick to get you to come into the store again "between" oil changes, so that they can undoubtedly try to sell you more services. I could go on. This place is terrible. Glad I never have to go deal with these monkeys ever again

5 stars to this place thanks to manager Lorraine. She was upfront with the potential of a long…read morewait. She made me feel comfortable with her knowledge of the repair needed. Thank you Lorraine! Jiffy Lube do what you can to keep her. She's a good one.

Came in for oil change and tire rotation and balance since 11:45 am today it's 1:30 the girl cashed…read moreme out at 1:pm said it would be out in a few and I'm still waiting for my car . I finally asked what is the hold up and they said they did not have weights to balance tires in which I should have being informed instead of making me wait for this longtime . I have notice while waiting people just like me were frustrated in waiting 2 hrs or more . I see all new people here and don't recommend it at all. 1:45 pm and still waiting for my car and they seam not to car . So I won't be using you again at all.

Let me start by saying thanks for the chuckle. I could not make it in at 8:00 am on a Saturday for…read moreyou to scan my car for what the manager said could be "maybe oil got into something" and he would have to use a scanner that was not at the location when I went to have an issue rectified on Thursday. I am a teacher and public servant and yesterday I put in a 12 hour work day where I rarely sat in one location and was constantly mobile. My rest is valuable. Upon reflection, NO I won't be by Tuesday which is your earliest convenience so you can scan my car for more issues that your team has caused. I will go to my trusted mechanic and never use Valvoline again. In fact I have already begun warning my friends of your incompetent and rude services. I thought the manager was professional but his cute giggle after my call explaining I could not make it this morning and would be in this afternoon sealed the deal. Arrogance, rude, ridiculous arrogance. I have used this location for upward of 20 years not consistently but whenever I am in the neighborhood and need an oil change. The new guard is young, and barely speak. Bark orders at you from the moment you roll in, and then do the classic up-sell. They up-sold me an air filter on April 17th and I bit. The next day my car was jerking (old manager boy let me know that there is a difference between jerking and shaking as if that were super critical to me and my situation.) I am a teacher and have few days off of luxury. I took a day to run errands and returned to Valvoline to let them know that something was wrong. Alas they showed my the air filter box they had broken. They scrambled and scratched heads, called manager. I sat at their place for more than two hours of my day. They finally told me they would do a temporary fix for my car and the part would be in four days later. The fix. The fix was in a Home Depot bag on my engine. Tape. They taped my damaged air box together. It jerked and shook more as per my laments understanding of my car. I felt concerned this could further damage my engine. I contacted corporate and have yet to hear from them either. Taped my air filter box. Tape. I could have had my early elementary school children do the temporary fix. I got the call for the part in two days. Maybe corporate called them to repair this. Who knows? I've communicated with 0 professionals. They replaced the filter with a new one (they showed me the box.) I drove away and low and behold, when it idles it JERKS. I came back. A young mechanic tells me that's what happens when a vehicle has over 100,000 miles on it. What a laugh. My vehicle has about 67,000 miles on it and was fine before any Valvoline folks laid their hands on it. Old manager comes on out and drives it. That's when my wording was corrected. Sir, my wording doesn't matter. Fix what you broke. Yep, it's jerking. He pokes around, I stand around, he unscrews, etc, etc, etc. Says he needs a scanner to check. Tells me to come in tomorrow. I am a teacher. I have 0 tomorrows. Tells me to come in 7-8am Saturday. I worked over a twelve hour shift yesterday. I need my car, I need it to work well, and you need to meet my timeline because my car had 0 issues until your service center. ZERO. I call to come in this afternoon. He won't be there. As a manager you should probably be there to fix what your team broke, to make right, to rectify. These mechanics and this manager seem to give no cares about the consumer. The Valvoline office is obviously the same. I am very curious to see what my solid and steadfast mechanic will tell me you all did to my car. Not you, not Tuesday and not ever. I will use my mechanic for my oil changes. Not this crew. If you like to gamble on the health of your vehicle, go to them for a quick change. Otherwise use someone with integrity.

Came here when I was well overdue for an oil change. The service was quick and I didn't even have…read moreto get out of the car. The crew were very nice and informative. I didn't have a coupon and they found one for me which was very nice. I think it was a great value for my money. Definitely coming back in the future for all of my other oil changes.

EXCEPTIONAL service you will not find a better dealership that also does full service for your car…read more,. Everyone is so knowledgeable & so willing to help you ! they do not put any pressure on you what so ever MGM AUTO is the best thank you so much customer for life here

BMW specialist at it's finest MGM AUTO is the best I took my bmw to several shops even bmw center…read moreof San Antonio and none of them could find the problem after only 24 hrs MGM called me back saying they found the issue and my car can be ready by tomorrow what an amazing shop truly knowledgeable and highly professional from now on I will only take my cars to MGM because of my experience and their performance and by the way they are absolutely fair in their pricing considering the knowledge and experience they have I'm very pleased thank you so much

I came here for an oil change for my 2016 mustang EcoBoost. The service was very quick. They never…read moretry to up. Charge me or upsell me for anything. They did a complimentary battery check and headlights and tail light check. The service was pretty quick. And the price is what I'm accustomed to from other places. Getting into the place is pretty easy. I have no complaints. If you need an oil change. This is an easy recommendation.

Service began immediately as I arrived. All of the technicians were very accommodating, friendly…read moreand professional. The whole procedure took less than a half hour. I stayed in my car during the whole procedure and answered a few questions. They were quick and efficient and in my opinion, did an excellent job.