This review is about Walmart in general. My complaints have nothing to do with the virus or shortages that some now face. I had hoped once the stores renovations were completed that things would improve. They have not. Customer service is ho hum, no matter what store you are in. Granted there are those few that are really good at their job and probably the only ones that keep any Walmart store open. Considering we now have to check out ourselves out , why are they not cleaning up the store vs, standing looking at their phones? If I ask for help normally, I do get assistance. Walmart online shopping has become a useless item for me. Their updates seem to just cause more problems. Buggy, and very hard to find reserve times, not to mention they are always out of stock of what I need. I need the online order process for health reasons and also because I like staying out of the store. Prices, always check your prices even on non food items. Many times are wrong, and sometimes it is just not worth the hassle to take item back. Sometimes this can work in your favor. A $25 purse turns out to be $9 when rang up. Makes up for all the other wrong priced items I have bought. Have gotten to where I am willing to pay more just to avoid Walmart, and do not see that changing anywhere soon. At one time the neighborhood store was better for picking up a small list of things, but not anymore. The virus situation, and the on going shortages, the lack of workforce people wanting to even go to work ,only add to the troubles at Walmart - and some other retail places. Regardless, I will be forced to start shopping somewhere else, and this is a big inconvenience for me at least. read more

Went to Auto care to file a claim and was sent a manager from main store, due to auto manager being out. She had terrible customer service and didn't even want to try to help the situation. But instead was laughing at the fact and in my face. I don't understand why she was sent to help? All I needed was to file a claim and she shut that down when that was not her decision to make. That's what the claims department is for. Tiffany is a terrible person to go to for help especially being in a management position. read more

I absolutely love Walmart and for the most part I always have a good shopping experience. I visited this location a few times while in the area. The shopping experience was great all my items were in stock, the store was clean and the layout was similar to the store I frequent most. My issue is on two separate occasions I've witnessed store employees racially profiling African Americans in self check out. All registers were being used and yet the self check out attendant focused all her attention on the only person of color. This bothered me because the young lady had approximately 6 items, no purse and her child with her. This particular young lady asked for a manager after the attendant completed viewing her items against what was scanned the managers response was also profiling at its best. He said "She's just doing her job!" Well apparently not well because all items were accounted for so now what? A few days later I witnessed the same manager tell another African American Customer that there's always a problem whenever she comes in his store. This absolutely floored me! All the young lady did is state that she'd asked several employees for assistance and no one could assist her in finding an item that the app showed was in stock. Seems as if this particular manager needs sensitivity training and definitely a lesson in customer service clearly he was promoted for years of service and not because he does his job well. i never expect much from big box retail but all should be treated well regardless of race. read more

The grocery pick up is 5 star. They are very nice when picking up the groceries and great during the whole covid issue. They wore masks and were extremely professional. I have no need to ever shop inside the store because pick up is so more convenient then have to deal with the people that shop inside Walmart. If you choose to shop inside the store i would double think. The store really needs updated. Most of the employees are nice but then again some are rude and unhelpful. The store stock seems to always be out of items and we get upchargwd for the replacement item. I look forward to continue pick up only. read more

This store location has gone downhill! One cashier! I counted at least 4 cart fulls behind us and 2 full carts in front of us. The cashier seemed like she just didn't want to be there. Not friendly! The employees don't care about people. What happened to customer service??? There were literally only 3 carts inside to pick from... the parking lot was FULL OF CARTS! The prices are constantly going higher. It's sad that 2 retired people like us can't afford groceries! It's really pathetic! I wish that ALL WALMARTS would hire people who cared about their customers!!!! I totally blame the Walmart corporation and the store's manager. This store sadly sucks! NOT A WALMART CUSTOMER ANYMORE!!!!! read more

This walmart has declined horribly over the years... for example last time I went there to get a fire box and the keys were missing and not just in one of the boxes.. all of them were missing except one of them. The bathrooms are disgusting, and the place itself is dirty. The customer service is, eh. I personally feel like when I walk in here I feel like this is the type of walmart that would be featured in the people of walmart videos. Another thing that bothers me is that this walmart rearranges things like once a month and when they do its very hard to wanna actually spend the time searching for everything. I would rather drive to the Highland Village walmart than go here. And be sure to lock your car before you go in, I've seen some shady behavior in the parking lot. read more

I placed an order on the app for pickup at this location and when I arrived I find out that the store cancelled my order. They claimed the item wasn't in stock but I found it in stock in two locations on the app! The email came two minutes before I was eligible to pick my item up as well. To make things worse I find all this out after sitting in the pick up location for 45 minutes and 4 people later. Not placing any orders for electronics from here again! Amazon is much easier!!! read more

I walked in at 10;48pm on Friday nite...after making my way halfway into the grocery section, an employee mentioned they close at 11pm... I said "Thank You so much...I promise to hurry!!" I rushed to find my 8 small items... when I went to checkout (along w many others that had baskets of groceries) ...ALL lanes were closed. Ir was 11:05pm? (Why were we even allowed in??) A young boy yanked my cart from me causing me to fall on my face!! I am a senior citizen WITH a disability!!! Really?!?! Walmart?!?! Family Friendly read more

I hope this review thoroughly helps this location consider who they hire and also enlighten any customers who may stop at this Wal-Mart. My first tip of advice is go to any other Wal-Mart around the area versus this one. I could go on about how rude, disrespectful, and unprofessional the majority of these employees are but it gets worse than just that unfortunately. June 2nd, 2019 at about 6:45 PM I purchased an XBOX One controller for my sons console. When I got home and started to open it, I realized it was not properly sealed. I did not think twice of it because the controllers are behind a case. When him and I linked the controller to the console we realized the controller was defective as the joystick would not correctly navigate. By 9 PM that day I was back there to exchange it and get a properly working controller. During this encounter I met the most disrespectful, unmotivated, and unintelligent individual back in electronics. It was not the same individual I purchased it from unfortunately. I was there for over an hour to do this exchange only to find out that the serial numbers did not match (after he already confirmed to the exchange counter that it "all added up".) He sprinted back 30 minutes later to say he "opened another box" to check the serial numbers on another controller. As anyone can assume, they would not complete the exchange for me at that point. (I would look into that other "open box" Wal-Mart.) I have brought this up to corporate and I hope something is done for this location and how they operate. There are unethical employees that are working here. a) Individuals not treating their jobs seriously and allowed someone to restock a broken or returned controller b) Possible employee theft (I feel that my item was not just a coincidence and I am sure there are others like it) I am not upset about losing $50 at this point. I am upset of the people I had to deal with and the time I had to waste speaking with them. Wal-Mart; I understand the retail world is tough and you can't hire a crew of 5 star employees but a strong majority of this staff working this night were unacceptable and not fit for this line of work. (At the cash register I witnessed a female employee yelling at a customer because it was her "break" and she needed to close the only lane that was open. The Assistant Manager on duty informed her "not to yell at customers" during this confrontation.) (Electronics employee talks down to you and treats you like the biggest waste of time. He has absolutely no idea what he was doing and was rude to another customer next to me additionally.) (The exchange/return personnel were very stressed and were trying to get through the long line of customers. They were rude to me about the incident and had 0 motivation of trying to make things right with me.) People, do not spend your time and money here. There are plenty of other options and ethical Wal-Mart's out there. read more

Terrible customer service from their employees. In particular, a woman named Andrea in the electronic dept. Standing literally two feet from her I say "excuse me, could you help me?" And she just ignored me . After the fourth "excuse me" , she turns around and says "what?". I don't know who's training these people but coming from a customer service background, I know how to treat potential customers. I left and they lost out on a sell. Great job management of Walmart off Main Street Lewisville!!!! Great training protocol. I won't be back. read more

Laziest staff ever if you come in 15 mins till closing make sure to leave by those 15 mins . They won't check you out. Even if your cart is full. This Walmart would really turn around if you replace the staff with a willing and helpful staff. Winco is down the street by the way much more helpful. read more

Miserable! Staff are miserable and seem beat down. The lines.. lines... lines even for self check out. Only one or two lines out for staff check out. Zero help if you can't find something and the returns department are RUDE. So rude that is uncomfortable to watch. read more

Worst Walmart Ever - 2 open checkers in a Sunday and an over welding busy store !! Really ??? They have forgot about customer service - rude when asked read more

Ordered groceries online many times and have had a few issues but today takes the cake. Got an email saying my order was ready so I checked in. Drove to store and parked then notified store I was there and provided parking spot number and color of my car. Got a confirmation stating they would be out shortly. After waiting for over an hour finally got my order. And the only explanation they gave was they didn't find me in the system. I WILL NEVER SHOP WALMART MAIN ST. LEWISVILLE AGAIN!!! read more

I really dread coming to this one in particular. Over the years they have really gone down customer service wise and keeping everything neat and organized. I am so tired of the rearranging it's starting to get ridiculous. Now don't get me wrong some of their cashiers are really nice and polite. I only run in here when I'm extremely tired and don't want to drive to highland village. Come on Walmart you guys have to do better read more

Walmart Supercenter - The front - Department Stores Near Me - Lewisville, Texas

The location is great! Clean and they have some really nice ladies that work there. This location isn't like the typical stereotype that Walmart has. I haven't seen any crazy looking or acting people. read more

Absolutely the most Horrid , Rude , Condescending management on planet earth ... Sabotaged my $38,000 vehicle because they were mad at me in the service Department ... Nearly causing me to have a Fatal car accident ... when the Engine , Transmission , Power Steering , Power Brakes Failed the very Next day after they " Serviced my Vehicle " Attempted Murder ? Probably ? read more

Went in and saw a air fryer listed for $99 went to check out and they rang up $160. Asked about the price listed on the shelf and they said they were going to see, waited 15mins then was told that they had to get the manager. Waited some more time then they said that they don't know where their manager is. This is why I just order stuff on Amazon. read more

Normal Walmart store. Left my phone at the self checkout area. My own fault. When I went back to ask if it was found 5 minutes later, I did not receive any help at all. Lady just said "I don't know". Oh well. read more

CONS: Always packed! always looks like its the day before christmas! Max of 4-5 lanes open during peak hours w/ self check out. Managers seem clueless In store Pick-up for online items means waiting at the counter for 10-20 min after you push the "here" to get associate..then you still have to walk down to customer service to get help. Staff takes their smoke breaks out front instead of out back so there is a cloud you must walk through which seeps up through the cart return in the entrance. BLEH! ive actually had people ask if i smoke..all because walmart made me smokey. The store is rearranged about 7x a year so dont expect to ever walk in and know where things are. employees wont help. or cant. not sure but they just dont. cant tell you how many times chemicals are bagged with produce or bread is bagged with ANYTHING heavy.. dirty floors always understaffed parking lot is a nightmare. gray bananas..did not know they could be that color. PROS: the pick up ladies for grocery pick up outside are AMAZING AND FRIENDLY! read more

It was Saturday, 7/31/21 4:53pm at the Walmart SuperStore on Main Street in Lewisville, Texas, a suburb of Dallas. I had an online order in that I needed to pickup. I parked my car, walked in the west of the two main entrances, where Jocelyn greeted me with a cheerful, "Hello! And welcome to Walmart!" [Thank you, Jocelyn. You set the mood. :o) ] "Is Customer Service down this way?", I asked. "Yes sir!", She answered. I smiled behind my Covid mask, nodded, told Jocelyn thank you, and set off. I was 6th in a line that strung out into the main aisle, waiting while 3 behind the counter worked the middle of the three registers. Two more joined the line in the 5-7 minutes 'til the lady being waited on when I joined the line was helped. As the lady that was working that middle register motioned and called for the next in line, I spoke up an asked, "Is this where I pick up an online order?" "No." A fellow in a yellow (supervisor's?) Walmart vest answered. "Down there at the door there's a sign with the number you call.", he motioned towards the east Entrance, some 1/2 the building length away. "So, I call the number and they bring it out?", I asked. "Yeah. We don't even do that here.", answered Yellow Vest. "Ok." I muttered to myself, [there went the mood] and I set off. A pace or so in, I noticed the guy in line behind me coming along, who said, "I need the same thing you do." To which I replied, "Let's see, then, if we can find this thing." 20-30 yards on we got to the entrance, each glanced around, then looked at and shrugged to each other. "I'll go look on the curb. Be right.", I called as I marched out the double automatic doors to turn and study the posted notices. Nope. Nothing there. I walked back in and met eyes with my quest partner, and, again we both just shrugged. "Well, I'm going back out to my car!", my partner said, and left. So, back I walked, with purpose, where I called out as I got to the service desk, "Well, didn't see what you were talking about. I looked." Yellow Vest didn't look up, so back to where I came in I trudged. "Jocelyn?" I asked. "You've been the nicest person to me since I got here. Can you maybe help me? Customer Service apparently can't." "Yes sir!", she said, and I told her my problem. "Follow me.", she told me, and back towards the Service Desk we went. Pausing there a beat, she continued eastward with me in tow. Spotting a tangle of employees around Yellow Vest, Jocelyn turned towards them. Meeting us half way, Jeannie, I surmised Yellow Vest's superior, passed us both, and while looking over her shoulder told me, "Follow me. I'll show you the number to call.", and to Jocelyn, "You're not supposed to be off that door, missy." As we hiked to the east entrance again, I insisted, "She'd better not be in trouble!" "Oh no. She's not.", said Jeannie. Well, she walked me up to the sign, that two adult males found invisible, and confessed to me, "We only have the one sign." (!) "We should have put another one down at the other entrance." "Or this one at the Customer Service Desk!", I thought. So, I called the number, identified myself and asked for my order. Hayden came out from "the back", checked my ID, left and returned with the near $60 order. I thanked him and walked back the length of the SuperStore, out to my car, but not without, again thanking Jocelyn. That . was . lousy . customer . service . and . people . management , WALMART. read more

horrible the staff look all tired I tried to get a employee to help me but they ignored me not to mentions when a employee did come it didn't help to see them all busy they are really understaffed and they need to pay those employees more horrible store needs to be taken down read more

I ordered 139.00 dollars worth of grocery from walmart . They delivered it to the wrong apartment . Even showed on picture was wrong apartment. Contacted their help and they couldn't tell me when they would send replacement. So i asked for refund and they said they could not refund more than a 50 dollar order. So order that was to be here at 8am still not here at 10:35am and have not heared anything about replacements yet. Best to use another store . read more

Two registers open with wrapping lines and a line 20 people long for self checkout. It took me 30 minutes to get checked out and out of the store. This was during the 6 o'clock hour which understandably would be busy but a few more staff and support and the customers would be able to get in and out and quit backing more people up. Operations and management are apparently no where to be found or able to assist. This Walmart is only a few minutes from the house but I would rather drive to Highland Village to avoid the chaos. read more

This Wal-Mart sucks!!! I would rather drive to the Carrollton one on Old Denton... And i live 2mins from the one on main in Lewisville.

Horrible customer service especially with the pick up process. The individual answering the telephone when you call in to report your arrival was very rude. I was told to come and pickup my order and was instructed that I had to come in the store for pick up since I had no groceries. I can in to pick up my order and the young lady at pick up did assist me but could care less about offering friendly customer service. I had also purchased online groceries that were scheduled for pick up the next day and my online order mysteriously was cancelled. I did not cancel my order and my order had been paid and scheduled. Needless to say I will not be returning or scheduling any pickups at this location! Shame on you Walmart! read more

The return policy sucks at Walmart. They refused to let me return an item that was unopened until the cashier opened the box with the receipt. They wouldn't do a store credit. Poor customer service Walmart this experience will make me think twice about purchasing electronics from this company. read more

Why are the cashiers (2for 24aisles) so painfully slow and when you ask for assistance there is none to be had. Thanks for being super at nothing. And this is the store with "good" customer service. Really? read more

New store policy...late evenings will only have self-service checkout or at least that is what the customer service associate working in the area told me when I asked. He said the store was maxed on budget for associates working in the checkout area and really thought that was a legitimate excuse until I explained to him that budgets are set by management making this a problem created by store management. No option unless you insist! Do you remember the retail promises made when self service checkout stands first came out? Self-service was implemented with the promise the it is an added value (for people with one or two items who wish to check out quickly); meaning it will never be the required or standard form of checkout. Always insist on regular checkout. It is a waste of my time and yours to do their job for them when you do not see the savings in prices. If they refuse to check you out, find some place where customer service is a priority. read more

If you absolutely must stop here it's okay, but there are much better Walmart stores nearby (Highland Village and Hickory Creek). This store is always dirty and is the oldest store in the area. Some parents like to use the toy area as their daycare, dropping kids off to play, open merchandise, and yell at the top of their lungs! It is a well stocked store though, and the employees are nice. I suspect the disarray and cleanliness issues are directly related to the clientele. Parents, you are doing your children a disservice by allowing them to behave like animals in public. read more

This Walmart is ok if it's in the middle of the night but any other time it is a crouded mess. The isles are close together with pallets of items right in the middle to make the isles even more narrow! I hate that! Also they never have enough checker outers when it's time to actually leave!!! They make you wait in line all the time! They never have all the self checkouts running either, this really bugs me and makes me want to just leave my full cart and go. Plus they always run out of rotissary chicken too early! It's 7 pm and not a chicken in sight! I'm sorry but Walmart can do better than this pathetic store! read more

The pharmacy is super slow. They say 30 minutes, but they really mean 45. Don't waste your time. Go to a different pharmacy.

This place is a joke! I was sent to this store from the Highland Village store because I was told they had plenty of the lamp shade I was looking for in stock. I get here & they only have one which is also damaged just like the one I was trying to return. I finally decided to get a different lamp shade if they would give me two for the price of one. You see I need two & one is already on my bedside lamp at home. I need a second matching one for the other side & did not realize one was damaged when I had purchased them. I was given the runaround here & dealt with four different people. I also picked up an ironing board on this trip & was charged $24 for a $14 iron. I had to take a picture (picture attached) & bring them the tag & the he / she that claimed it was the manager argued with me about the price of the ironing board & refunding both the lampshades. Damn finally a real manager came, refunded both lampshades even though I only had one & gave ne the right price for the Walmart. Thank you Walmart for hiring ONE non ignorant person & for wasting an hour and a half of my evening driving from store to store & getting the run around! read more

Walmart Supercenter - Department Stores Near Me - Lewisville, Texas

Not a bad Walmart, but if you need produce, go to Albertsons... This Walmart never has fresh produce. Today wasn't bad, but all I needed was lemons and cucumbers and they didn't have either. Last time I went in, produce was very scarce. read more

So it's Sunday morning, I'm at the Lewisville Wal-Mart on 801 main street. I'm here at 745, they open at 8. They finally open at 805, the lone person here tells me he can't start until another tech comes. Finally at 8:15 another tech and what seems to be a manager, John, shows up. Keep in mind I'm the 1st one here. I tell them I want an oil change and tire rotation, that's it. Here it is over an hour later and the just started the tire rotation. Again no one else here. After an hour had passed I came over to the garage area and 3 people including John the manager is Bullshiting around my car. UNACCEPTABLE!!! There is a reason this walmart and every other walmart have SUB-ZERO ratings. Needless to say, I will NEVER come back here for car oil change. As I close, it's now almost 1 1/2 hours and my car is still not completed. read more

The staff in the auto section are amazing!! They recommended me a product that fixated the discoloration of my paint. Not only that but they were so friendly and overall just great! Keep up the good work gentlemen read more

This review is for the grocery pickup. Best service ever. The people that bring my groceries out are so personable and friendly and they don't take tips. They are wonderful. If Walmart did as good a job with the rest store as they do with this group. They would have all good reviews. read more

I moved to The Colony/Lewisville area back in July 2020. I have ordered my groceries from Walmart.com pickup or delivery. I have yet to have a great experience. When I order delivery I don't get all of my items. When I've ordered pick up we get expired or about to expire in a day items. This has continuously happened with this store. I have reached out to walmart customer survive and nothing has happened. I get told they will get with management on this issue that is recurring. Nothing clearly ever changes. Because I have ordered a small amount of grocery items again. And my salami like last week when I ordered will expire tomorrow! Oh and I will say I have been inside this store and tried picking my own groceries. And when I went to get sliced deli meat from the deli I found that all the deli sliced meat sitting on the shelf for grab and go was expired. So I don't know when this store is going to get it together. And clearly customer service isn't looking into it. But I'm going to Kroger next week. read more

I love this Walmart it always clean and the people are really friendly. The guns in the sporting and auto section are very helpful and outgoing. read more

A half hour to return a toe nail clipper for under $2. One person in front of me with three ladies unable to assist him in a simple transaction. The customer service manager never once uttered please or thank you or even sorry. Total incompetence read more