Worst customer service I've ever experienced. I had an appointment and was 5 minutes late and she…read moremade made big deal saying that they have appointment time's for a reason and told me to wait which I didn't have a problem with. But after 30 minutes the doctor comes out and asked who I was and the said to the receptionost why didn't you come get me and that she'll see me right now. Meaning the receptionist did it out of spite. Also speaking on the phone they are just as rude and argued with me telling me I have to make an appointment for my contacts even though I got a text saying they are ready to be picked up. I can't pick them up but have to schedule an appointment? And she goes, "I just told you" you going to make an appointment or not and when I answered no she hung up on me. I will never come back to this place again and I suggest anyone reading this avoid this place

Love this place. The entire staff is incredibly friendly, professional, and welcoming from the…read moremoment you walk in. They always go above and beyond to make sure everyone feels comfortable and well cared for. The customer service is honestly the best we've ever experienced--helpful, patient, and truly dedicated to making sure you leave happy and seeing clearly. Highly recommend this optometrist to anyone looking for outstanding eye care!

I went to Total vision after my friend had gone there and had got a pair of glasses. I was he…read moreeloped by Steven and let me tell you what and outstanding job he did!! I was so impressed by his knowledge,his customer service, and the attention he paid to me. He is amazing. Unfortunately I moved out of the area to Glendora. I went to a optometrist today and boy they could not compare to Total vision The quality of the frames is poor The guest service was ok. Anyways I'm going to come back to total vision to get my new pair, because I know that I will get top quality service, frames, and lenses for those in the area, please check them out. I know you won't be disappointed Thank you Total Vision for providing the customer care Steven you keep doing what you do because you are a SuperStar and a professional and you know your business. I will be back

I have been coming here for many years. Last month I took my daughter in for a check up and glasses…read morewe were helped by Steve and he was very knowledgeable and patient with me as I had many questions. Steve was so kind I also decided to make my appointment so I can also get glasses . Thank you Steve's for your help You ROCK !! And thanks Dr Kuhn. .. ( I think)

Lots of parking, place nice snd clean temperature nice and cool. Walked in, checked my…read moreinformation, my insurance. Everything went smooth. Doctor very friendly, helpful super nice. Staff the same. Learned a lot about my eye, my problems and glasses. Experience really good. Have a nice day!

Very professional and considerate to your needs. I bring my whole family to see her. I appreciate…read moreDr Annie Le. All of her associates are awesome too.

Great experience with the whole crew from my appointment was on same day I called and Dr.Lee was…read moresensational went above and beyond due to the severity of my condition.

10/10!!! Great service! Would definitely come again :) so nice and quick, my glasses came out…read moreperfectly

I really love the customer experience that I get from this store! The prices are always awesome and…read morethe customer service is even better. Isabel and Gabriel never fail to go above and beyond to ensure their patrons have the best customer experience. When I'm looking for frames I will always go here first!

Service is cool and the staff cares what you get. They make sure you get the right fit and smile…read morethe whole time. I'll go there every time for sunglasses.

Went in to have my glasses nose piece replaced on glasses I purchased from them less than a year…read moreago and was told that they don't do that contact the manufacturer. What terrible customer service and terrible attitude

Great doctor! Friendly staff! I've been trying to figure out a vision issue and he nailed it when…read moreothers couldn't. They got me in twice when I had scheduled incorrectly. Very grateful!!

Jessica was so helpful in finding my perfect pair of glasses! Mine had recently broke and she was…read morevery informative in helping me pick the perfect lens type and helping me with insurance questions. I normally go to Costco to get glasses but would absolutely recommend trying Lens Crafters!

Very quick, friendly, and thorough service…read more I've come here multiple times for glasses repairs, new glasses, eye exams, etc & it's always the same quality service. All employees are friendly, professional, eager to help, patient, and expeditious. They have a wide selection of options & they take the time to help ensure you're happy with your choice. If I'm in a rush, they are quick and helpful, if I'm needing to take my time they are patient and helpful.

Had a visit today and many before. The staff has always been and was amazing today! Dr. and all…read morestaff is always so nice & welcoming! Great office and experiences. Highly recommend them! :)

Happy employees and always get glasses right! Been coming here for years- always satisfied.read more