We recently renovated our basement to change it into a separate living space with a kitchenette for…read moreour teens & soon to be college agers. Our handyman recommended Hy . They are a standard size cabinet sales and install company & do not have custom size cabinets. They didn't have black cabinets that we originally wanted but we do like the dark espresso cabinets we settled on. We also ended up with two deep dead end cabinets vs corner units since they do not do custom sizing. We were, however, highly motivated by their low prices & ability to install both cabinets & quartz counters in one day. The rest of our experience was less important to us than getting a good price and install experience. I noticed a couple earlier reviews marked them down to one star for the customer service. In our experience in the show room, they let you look around independently and don't use high pressure sales techniques; which we appreciated. some of the other reviewers seemed to want a lot of direct personal attention & other sales bells/whistles. If shoppers expect high-end customer service for low priced product, I do see how they can be disappointed. To place an order, take your measurement drawing to the person at the counter. If you use them as installers, they will check your measurements on site prior to install and revise the order, if needed. I do recommend using them to install cabinets, counters, AND pulls since if you make a mistake installing it yourself (drill the wrong holes in the cabinet fronts, etc.) they require you to buy the whole cabinet to replace the parts. They don't sell separate parts like hinges & fronts. We made the mistake of not having them install the pulls & our handyman made a mistake drilling the wrong holes (4" vs 5") for pulls on two drawers. He had to buy two whole cabinets just to replace the drawer fronts. I have marked down half a star for this since they didn't warn us about this policy during our purchase & there was no mention of them installing the pulls during our purchase. Luckily, the cabinets are not super expensive & our handyman thinks he can resell the cabinets with the 4" pull holes. I have further marked down another half star for a couple of small issues during install. 1) They didn't warn us about the very strong & toxic smelling adhesive that would be used for the counter tops. In retrospect, we likely should have been out of the house during countertop portion of install since we all had headaches the next day. 2) There was a small issue with the electrical outlet for the microwave cabinet. They mis-measured where to cut the hole in the cabinet & attempted, to instead, move the electrical. Our electrician popped over during install and told them that wasn't safe. So, they cut an extra hole in the back of the cabinet (where it should have been to begin with) to allow for the outlet. Due to a soffit situation for heating ducts, the right side of the microwave cabinet is permanently closed (as expected) & so we will never see the extra hole at the back of the cabinet & don't really care about it. In all, the price was right for our basement kitchen set-up & has met our expectations.

I would give less than 1 star if I could, the worst possible customer service I have ever…read moreexperienced. They sell you whatever they can but ghost you if you have any issues with product. My cabinet was wrong size and didn't fit and I talked to the woman at front desk 3 times and she took my info but then never called me back. I then called again after 6 weeks of trying to get return phone call and he said it would be another min charge of $850 after I already spend over $3k with them. Total scam and riffoff place. I will never go back and will never recommend them to anyone.

Very good quality, professionally ran, a goto place to check out before you start your remodel,…read morealso good value.

This is the 2nd kitchen countertop we have had Bryan and his crew install. We knew his prices were…read moregreat. We love the design we chose. Bryan's crew installed the Quartz right before the holidays and did an excellent job. (Even matching the design to run up the back splash behind the sink). They ask the right questions, give good advice and if there is a problem, they are there to fix it. When I found a small mar on the countertop, I just called Chip, sent a picture and Chip sent the crew right out to fix the mar. The countertops are beautiful!

From Taylor, our sales representative, to Ryan and Colby, our installation team, and to William,…read morethe owner, I give them my highest recommendation. The team started on time and finished on time and the end results exceeded our expectations. The total team, is the Nordstrom, of customer service and professionalism. My wife and I are very happy with the end result. Thank you Team!!! Jack and Sandy McCullough, Sammamish

Quality of cabinets refacing was great, but there were hiccups along the way. I felt like I had to…read moretake the lead on communication, from asking what I needed to prep, to reaching out when I received an email well into the day that the installer was here that they had not ordered the handles to calling about follow ups, when I was told they would be back out with handles and another time for forgotten tip out bins. Cabinet match was off a bit, and the field installer, Dale, did a great job of matching on his second and third trip out. Happy with the outcome, but too many issues with communication to give a 4 or 5 star.

Alex and his team have done a great job with our LVP floors. Our project was to remove current…read morecarpet and blend the flooring with an existing style in the hallway. The end result looks seamless. His team was professional and came back later to ensure quality. I would definitely recommend their services to anyone else.

They help us replace our carpets and we're very happy we chose them instead of Home Depot. The…read moreprice is very reasonable and Alex's team is very professional and detail-oriented. Would recommend them to anyone.

One of the best experiences I've had with renovating. Not only was the work impeccable, they are…read morewonderful at communication which is very rare. I hope to use them again and would recommend them to anyone.

Absolutely atrocious. The shower started leaking after one week. We had evidence of a leak, but…read morethey refused to address it. Water leaked underneath the tile and into the floorboards in the bathroom as well as into the floorboards in the hallway under the carpet. When asked about it, they said the deformed trim was from leaving the door open or a wet towel dripping. After their "professional" work on the shower, some tiles were already chipped. A woman came after we told them and she said we could "touch it up with some nail polish" if we find the right color. Laughable. They only give a 1 year warranty. They don't guarantee their work and they have no interest in helping customers when they comment on their work. If I could give zero stars I would. Do not go to them. I am shocked that they're still in business.

Nasar installed LVP in our kitchen and tile in the entry. He was very detailed, professional and…read morecompleted the task in a timely manner. I would highly recommend his services and will be using him again.

Just finished our kitchen with new counters, cabinets (including adding cabinet pull-out drawers)…read moreand hardware. We are very happy with the quality of materials and workmanship. The open communication with the office and installation staff was appreciated and they were easy to work with during the entire process. We were especially impressed with the work ethic and skill of the lead installer, Trevor. We would recommend Keystone Kitchens without hesitation.

KEYSTONE is an exceptional quality remodeler. The craftsmanship of their woodwork is top notch. But…read moreit is the personnel that really makes Keystone standout. From the start, Rhonda provided us with the design inspiration and pricing options that made our project work. I have to reserve top accolades for their installers. Special notice goes to DJAFER CHAVUSHOV for his meticulous attention to installation. We could count on Djafer to arrive on time and effectively, efficiently, complete our installation without issues.

This company was recommended to me by a friend…read more I was in need of a full HVAC system. I had shopped a few vendors and I called United and asked for a quote. I was surprised that their quote was about 15% less than the best quote I had received. The quote was extremely detailed which I appreciated. I had a few questions and United answered them on the spot. The United team arrived as scheduled. I was a rainy day and they were going to need to move significant amounts of hardware over a muddy back yard. Within a few hours I had a fabulous HVAC system installed and everything is working as needed. It's a fabulous system. They even went out of their way to leave the area cleaner than it was when they arrived. I appreciated that.

Avoid United Signature. One month, 13+ unanswered calls, zero accountability -- for a simple valve…read morerepair. We had our bathroom remodeled by United Signature about 3 years ago. Recently, the shower's water flow dropped to almost nothing -- both the rainfall head and the handheld sprayer. A plumber diagnosed a faulty cartridge inside the valve, but couldn't do the repair because the valve installed is an unbranded, no-name part with no traceable manufacturer. Cheap, unlabeled hardware hidden behind a nice-looking black finish -- that's what you're paying for here. What followed was a full month of being deliberately strung along by their General Manager, Oleg Ryakhovskiy: Missed calls, no-shows, and promises to "call back Friday" that never happened -- over and over I called Oleg 13+ times. He answered 4. Most calls went straight to voicemail within seconds -- a sign he was actively screening me out, not just "busy" When he finally responded, it was to tell me to drive to their Everett office myself and pick up the part, since they "didn't have a plumber available." No apology, no urgency, nothing. I put everything in writing -- a full email timeline, cc'ing their CFO and the sales coordinator who originally connected us. Silence. Not one reply. I then called every single person listed on their team page. Not one person picked up. Not one callback. This isn't a scheduling mix-up. This is a company that, once they have your money, will not answer the phone, will not honor basic accountability, and will let a paying customer go a month with an unusable shower rather than lift a finger. If this is how they handle a $500 repair on their own work, imagine how they'd treat you if something actually went wrong mid-remodel. Do not give this company your business.