Paid hundreds to have my leak fixed in the cab of my truck. 9 days later....got it back a few weeks later STILL LEAKS!!! Made another appointment and blown off by tech....FORGOT to write me in for the time and day requested!!!! HUGE RIP OFF!! read more

After spending tons of $$$ on OTHER mechanics to find out how water was getting into my car I finally found Bob Fletcher at the Water Doctor International. He fixed the problem quickly, was very knowledgeable, efficient, and most importantly honest. If you live in his area and have water in your car, I highly recommend you get his opinion first. It felt like an angel was sent from heaven to finally fix my car that I almost got rid of. I can't thank him enough. read more

Do not take your car/truck here to be serviced. You will be very unhappy with the outcome if you do and be out a lot of money. If I could give them zero stars I would. In the end after multiple arguments and spending 90 minutes at the dealer arguing I did get my money refunded, but it was extremely unpleasant. The bad attitude starts with the manager Lou which impacts how the employees act towards customers as well. I did want to mention that two other customers that had work done were also complaining about the work that was done on their vehicles. When they heard me complaining they said to me "Join the club." If this place wants to stay in business, they need to clean-up their act. I felt that the way Water Doctors and the Dealership handled the diagnosis of the water leak was so incompetent I am starting to think it is a scam for both companies to make money off customers. Luckily I know a lot about cars and would not let that happen. Read on to find out more details. The people I worked with that were terrible and not customer focused were the following: 1. Hector (Customer Service Rep for Family Chrysler). 2. Todd Radel from Water Doctors 3. Lou (Manager of the Service Department). Now the details on my experience. I took my Jeep Wrangler in to resolve a water leak where the water was leaking on the floor on the passenger side front and back floor. The dealer does leverage a 3rd party company to diagnose water leaks. The company is named Water Doctors. Water leaks are very hard to diagnose to find the real problem. However the guy that came to look at my car did nothing except look at the car and write-up a bunch of items he suggested should be replaced which would have cost me $ 450 and there is no guarantee that will fix the problem. Plus he was charging me an additional $ 150 for a diagnosis where he basically did nothing. I asked about the guarantee....good luck with that and Hector even said there is no guarantee. To diagnose the problem, the Water Doctors guy didn't even put the car under a rain-shower/hose to help simulate where the car may be leaking. The items he wrote-up to replace were not worn at all, so basically the guy was guessing what the problem was and charging me over $ 150 for his diagnoses where he did absolutely nothing. When I asked Hector the customer service rep at the dealer what did the guy do to diagnose the problem he said I can't tell you that. huh? When I saw the car literally 1 hour after the water doctor guy looked at the car it was clearly bone dry so I am 100% sure he did not put it under a hose to diagnose the problem. After asking for my money back from Hector he wouldn't do it. He then connected me with Todd Radel from Water Doctors. I believe Todd is the manger or owner of this branch (Southeastern PA) of Water Doctors. His number is Local - (302) 996-9426 or Toll Free - (800) 548-9696. Todd was rude. He said his guy has 25 years of experience and he knows what he is doing. However, I did ask do you know what he did to diagnose the water leak problem? Todd answered I have no idea. I told Todd the car was bone dry and wouldn't it make sense to run it under water to help determine where the water leak is occurring. Of course he didn't comment on that and just kept saying the same thing that his guy has 25 years of experience. Then Todd asked me how many water leaks did I fix in my lifetime....I was like what does that have to do with this issue. He said he didn't want my business and I was 100% fine with that so I asked can he give the dealer their money back so I can get my money back. He said he will reach out to Hector. After waiting around another 20 minutes I did get my car back without having to pay for a bogus diagnosis. Lou the manager wasn't around that day because he had to leave early. However I did call him the next day and left him a voice-mail so he is aware on how bad this situation was for his customers. I did say in the voice-mail that he didn't need to call me back because I got my money back in the end so I am fine. However, Lou did return my call and I explained it again to him. What bothered me the most with Lou is he wasn't taking responsibility for how bad Water Doctors was with diagnosing water leaks. He said multiple times that the dealership wasn't at fault and it was Water Doctors. For his internal operations that is correct. However I am the customer and whether he does the work himself or farms it out to a 3rd party the dealership is still responsible. The conversation was going fine until I said I am still writing a bad review to warn other customers how bad this situation is. After Lou heard that he said you got what you want and hung up on me. Talk about customer service. Lou could do much better. I can tell you if a manager treats customers like this his employees will do the same....hence this is why Hector is not customer focused and like I mentioned earlier read more

You know even after reading the guys review from below I called waterdoctors for a persistent leak I had in my wife's car. I got to speak with Todd Radel and he set me up for an appointment. When I brought the car to his shop he walked me through the problem spots that her car model has ad showed me some potential problems. He them sprayed the car with a hose for about 10 minutes. We found that one of the problem spots around the door he had point out earlier was the source of the leak. He quickly replaced a small piece of a gasket with materials from his truck and like magic the problem was solved. It took about a whole 30 minutes from start till I was on my way. Thank you Todd you saved me a lot of repair and replacement costs. read more