I received a good price on a new water heater installation. Sometimes you get what you pay for and it is worth paying a bit more. The new water heater did not vent properly after installation with exhaust gas back drafting into my home rather than out the roof vent. I was promised a call back 3 separate times to have someone scheduled to correct the problem. I never received a call back and was left to resolve the installation issue on my own. I found another service provider to correct the venting problem. read more

Famous for using old parts from broken/old water heaters and selling them to customers as new parts.

Our water heater stopped working after the whole fire evacuation disaster and we had to have our gas shut off. We didn't realize it wasn't working until this morning. We called this company and they were at our house within a few hours! They even called the manufacturing company on our behalf to get a refund for the part they replaced. They were incredibly friendly, fast and professional! We couldn't recommend them more! read more

Spoke to Matt to set an appointment to replace a burner tray on my water heater. He had one of his techs out to my home the following day. Not sure the Techs name but a very friendly and knowledgeable guy that fixed the "hummm" Great Customer Service!! read more

They did a fantastic job. They were friendly and no hidden fees. I had some issues getting the call scheduled and then they tried to come early outside our time window, we weren't home, they left to another job, but they came back and all was well. read more

My plumber recommended Water Heater Man. Told me that they do better and quicker repairs than he can. I had identified what was probably the problem (failed power exhaust blower) and the team made an immediate effort to track down what turned out to be a hard to find part. They drove 40 miles to pick it up (charge for the run $115) and got my heater back in service the same day. The part was under warranty and they handled that issue. I called at 10. Was working at 2:30. They aren't cheap, but got the job done professionally, and given my hard to find parts, at what a I felt was a fair price. read more

Fantastic service provided! Called in the a.m. and was given an appointment for the next day. The technician finished up a job early and they call to say they could come the same day!! Dallas fixed it and saved us from more cold showers! We are so thankful! read more

!!!Avoid this company!!! Called on Wednesday, scheduled for Thursday. Water heater man called me on Thursday morning and said they can't make it so I rescheduled for Friday. The same thing happened on Friday as well. I took a day off just sitting at home waiting for them. Wasting my time and money. read more

Horrible service, I called two days ago and was told I would have to wait for two days to get my water heater fixed. When I called back this morning to see what time they would be here, the dispatcher said he no knowledge of the prior call. He was rude and argumentative. I have never left a yelp review before but could not let this incident go unnoticed. read more

Thanks to Matt for being able to squeeze me in on such a busy day. And thanks to Bobby for patiently explaining things in detail, esp since I didn't have a clue about what was going on with my water heater. I was also able to save costs due to Bobby's helpful suggestions. I'm not sure what my repairman's name was, it might have been Miguel. He was friendly, courteous and was able to answer all my concerns. My water heater is back to normal now, and I couldn't be happier. Reasonably priced and great service. Will def keep them in my book and refer them to my neighbors. Thanks boys! read more

My old water heater was so old and it's leaky. I called around and they all quoted me over $1000plus. I went to Yelp and find Water Heater Man and called them. Robert on the phone quoted me a 40gallons, All American Standard, 6 years warranty, heater for $870 and said that he can have someone come out to my house next morning to do installation. I agreed. Next morning @ 8:45am, rec'd a call from Austin said he's finishing up the job and will be over my house ~10:30am. He got to my house early @ 10am and I walked him around my house and showed him where the leaky old heater is and he started working right away. Austin is really professional and answered all my questions. After he finished the installation he slapped on the label and it said "Made in Mexico". I asked Robert on the phone is the water heater made in USA? He said "I think so", "I'm sure they are". Will it's NOT MADE IN USA, that's why I'm given them a 4 instead of a 5. Robert should been honest with me and told me the water heater is "Made in Mexico". I prefer "Made in USA" products!! read more

Shady business practices. They wouldn't give me an estimate on parts needed to install my new water heater. Avoid this company.

Great experience getting a new water heater. Price was better than Home Depot for better heater and no sneaky up charges.

Had such a great experience! George was professional, courteous, and quick to repair our commercial water heater! He went under budget too! In the 15 years I've managed properties, he is definitely one of the best we have used. Explained the repair and recommended future best practices to maintain the system. Great job! read more

First time out they were on time and I think identied the problem. Second time they cancelled and did not show up on a reschedule. I am giving them one more chance. There good on tankless systems which is rare. It thats what you have use these guys don't use a plumber. read more

Our water heater was leaking, so i called on quotes. Called Biard & Crockett, and got a sales rep that was very rude, plus their pricing was steep. I've used them for years, but the rudeness left me thinking, you don't want my business. Called Water Heater Man, and the sales rep, Robert, was not only very courteous, but extremely helpful, and they give senior discounts. We went with them, and they came out same day. Johnny & Omar were not only courteous, but efficient, and answered all questions we had. Johnny (the installer) has it down to a tea. We had a water pressure problem with the old water heater & when Johnny replaced the tubing, we saw the old tubing had been clogged. We now have excellent water pressure, what a blessing. Johnny tested the new water heater, & Omar cleaned up everthing before they left. Johnny told us because of the clogging in the old tubing, our water heater could have exploded. Thank you Robert, Johnny & Omar for efficiency and good customer service, and saving us money! read more

Their prices are a little lower than say, the top 3 plumbers on yelp, but their service kind of shows for it. If another company profits $2k per job, these guys only profit $1600, if you will. We've used them for about 9 years and they've been pretty good to us. Their rates are pretty decent and they have a lot of water heaters in stock and ready to go, even commercial water heaters. The gals that pick up the phones have no idea what they're doing and keep running back and forth. For sure they aren't your cleanest, neatest, plumbers, but their prices make up for it if you don't care too much about all that jazz read more

Thanks to the Water Heater Man, Bobby, and the AWESOME tech he sent out, Don Olsen. Thanks for coming out and fixing our water heater instead of trying to sell me one, like the other guys wanted to do. Thanks again! read more

Excellent. We have a water heater in our drop down basement (only access is by ladder). I called them at noon, and the new heater was installed by 4pm for $1,100. I had another quote for $4,000. Crazy. They were very nice, and that thing was definitely a beast to get out/put in in that tight space. Highly recommended. read more

Ask for Melissa in customer service as she has empathy when you don't have hot water, and need a sense of urgency to get it back! If other customer service representatives in her company had this same attitude, it would protect her company's long term interests while promoting not just "customer satisfaction, but more importantly customer loyalty" for repeat call backs for new installs and repairs. Many thanks to field servicemen, Jovanie and Austin for quickly solving my warranty replacement issue. Along with Melissa, they were excellent. read more

We had a hot water heater leak last night. I called and left my number on the emergency line. I received a call back from Bobby within 15 minutes. Bobby was very helpful and assured me that someone will come out to assess the problem and if a new tank is needed, they would replace it. We have a 100 gallon tank. Bobby also quoted us a reasonable price. We received a call first thing this morning from Johnny telling us he would be coming out. Johnny arrived as promised. He uninstalled the old tank while another coworker arrived shortly with a brand new tank. The work was performed promptly. The techs were both very courteous and professional. The invoice was exactly as quoted. We would definitely recommend their service. read more

We had a problem with our tankless water heater. We called the Water Heater Man and they were courteous, knowledgeable and answered my many questions. They sent Don out to care for my unit and he was friendly and was well versed in the workings of our unit. He fixed it quickly and the fee was reasonable. Thank you Water Heater Man Thank you Don! read more

We just had our water heater replaced by this company. Unfortunately at first things did not go very well. The person installing our heater was not very good and could not get the hot water to run in the front half of our house. He also hit our built in mail box with his work truck. After informing his office that he had hit our mailbox and could not get the hot water to work, he said the company would be out the first thing in the morning. Why you might be thinking am I giving them a five star rating. The answer is simple and his name is Don Olson. He arrived promptly at 9:30 am with another gentleman. Don reviewed the situation and told us what he was going to do to correct the problems. EVERYTHING DONE WAS DONE EXCEPTIONALLY WELL!!!!! THE PERSON DOING THE MAILBOX REBUILT IT AND IT LOOKS BETTER THAN BEFORE. DON WENT TO WORK AND PAINSTAKINGLY REMOVE THE WATER HEATER AND INSTALLED IT CORRECTLY WITH THE UP MOST PROFESSIONALISM. HE IS TRULY A CRAFTSMAN IN HIS POSITION. Companies and people sometimes make mistakes. This company recognized their problems and quickly remedied the situation. Two suggestions when buying a new water heater: Number one: Buy from THE WATER HEATER MAN Number two: Asked to have Don Olson do the installation. read more

Woke up this morning to a gushing water heater leak so after shutting off the water I searched yelp and found a few options. Placed a few calls, left a few voicemails and waited. The water heater man returned my call within 30 minutes and was able to come out the same day. Mike showed up and did an excellent job. Cleaned up the mess and the newly installed water heater installation looks much better than before. Water is much hotter than before too! Wouldn't hesitate one minute to call them up again. Sometimes specializing in one area of service is a good thing! read more

Called water heater man to replace a leaking water heater. They were able to schedule a replacement to be installed the same day. Within 3 hours Johnny and Omar showed up to remove the old water heater and install a new one. They were quick and efficient. Omar was learning the ropes from Johnny but did a great job. They were done in under 2 hours. No hidden charges and they cleaned up before they left. I will definitely call them for future services. read more

Dan Osborn came out and did a great job in finding and fixing the problem the same day..Very professional and would use this service again!! I was impressed by his work..Thank you!! read more

I have a Navien tankless water heater that stopped working. Right away Service from my home warranty came out and said they had to order a part.. I waited three weeks for this company to complete their job and it never happened so I called Navien myself, ordered the part which was under warranty, had it overnighted to the technicians at Water Heater Man....They promptly came over and installed it in 15 min.... Charging only a service call... Thank You again "Water Heater Man" and your technician Dallas Onken who is highly qualified and knows what he is doing!!!!! Holly Fredensburg read more

Five star service !! Don was out at my condo yesterday and did a great job. He showed up on time, diagnosed the problem quickly, fixed it, and charged me the previously quoted price. FIVE STARS !! Thanks, Oh, he spoke English too. Always a plus. read more

Don Olsen came out to work on my water heater. My heater had failed 1 month after a repair. I was quite disappointed. I appreciated that the company was willing to wait 15 minutes while I drove home. Don was very knowledgable, thorough, and honest. He was able to diagnose the issue, but also checked all points where there could be an issue and found several issues for my problems. He fixed all of them efficiently, explained the issue to me so that I could understand. If I have another issue with this water heater, I will plan to get a new one installed by Don. Thanks! read more

If you have to call them, make sure you know exactly when they are coming out. I've been sitting here waiting since 8am.... They said they were stretched thin today. I called them specifically because they were based in Orange County, while their guys are out on jobs in Riverside and Woodland Hills. Thank God my heater is working and I only need a service check. Would have rather been Christmas shopping than sitting here in my car all day read more

Great service from prompt return calls to service tech Austin and Sisco. Water heater failed to sustain the pilot light due to the faulty main gas safety valve. After discussion of different service options, I went with replacing unit due to it being 7 years old and not knowing if replacing the failed valve would fix the problem. Water Heater Man gave me a fair quote, and they had to send out for extra labor due to narrow space and odd placement of gas pipe in front of water heater. Highly recommend their service! I would call them again to service my water heater if needed. read more

Very honest and efficient. Successfully installed an American made Water Heater. Will use him again. Great team. A licensed plumber with a capable assistant. They specialize in Water Heater installations. I own a small number of apartments. This vendor is definitely a keeper. I agree with the other reviewer, who is a property manager. read more

our heater was leaking so I had to shut it off and look for a replacement. I checked with the supplier that originally sold the heater to the previous owner of my house. I asked for a quote over the phone, and did not want to give one. they will send out a guy to give a quote... what? why not? that's not a straight and honest business practice. They should have been able to provide a pricing of the heater and installation (estimate). so I moved on to Home Depot and Sears. I didn't want to deal with the wait time and impersonal big store so i found water heater man here in Yelp. they gave me a price to replace my heater, when the guy showed up (Austin) he brought along an estimate with the same $$ i was given over the phone. the installer was courteous and got the job done quickly. no hidden cost or any annoying hassle to deal with. I just hope that the heater lasts longer than the warranty period. Highly recommend this business for your water heater. read more

Our water heater was leaking extremely bad. Called on quotes from two businesses in our area, one being Biard & Crockett, and their price was rather steep, and the sales agent was very rude. We than called Water Heater Man, and the sales agent, Robert, was very courteous & helpful, taking time to explain pricing, & the workings of a water heater. Their pricing beat Biard & Crockett by so much, & they give senior discounts. We decided to go with Water Heater Man. Not only was our water heater replaced that same day, but the two young men, Johnny & Omar were, courteous, and efficient. Johnny, (the installer) has it down to a tea. They cleaned up after they were done, which was much appreciated. We paid exactly what was quoted with our senior discount. We were all set up with a new water heater, within an hour, & when johnny took out the old tubing on the old water heater, it was plugged, thus why our water pressure wasn't very good. We now have excellent water pressure. This company was a pleasure to work with. We recommend these guys highly. Thank you Water Heater Man & thank you Robert, Johnnny & Omar read more

My water heater went out the night before Good Friday. On Friday morning, I called another place that took their sweet time getting back to me and then didn't follow through with what they said they would do. At 2:00 Friday afternoon, I called Water Heater Man, they told me they'd be out within the hour, and they were. They were even a bit less expensive than the first company I called, but the warranty is also a bit shorter. Johnny (the installer) was both professional and courteous. He made sure everything was working well, cleaned up after himself, and overall, I couldn't have been happier. The first company I called actually swung by my house well after Water Heater Man had finished. Very happy with Water Heater Man. read more

Called this company years ago (2007 or so), because I thought my water heater was leaking. Turns out the guy they sent showed me how it was only a $15 hose that was leaking. He sold me the hose, installed it and left (no other fee). I've never forgot that. Now that my water heater really is leaking, I called them. 2 hours later I had a professional Johnny at my door. He removed the old one, replaced a faulty valve (at no extra cost) and put in a great new water heater. I went to Home Depot and Lowes beforehand just to get another quote, Water Heater Man was cheaper. Highly recommend this company. read more

I heard a lot of bad things about this profession of plumbing. Water Heater Man totally changed it. Mike arrived on time and took care of a warranty repair of my water heater very uneventfully. He courteously and patiently answered my questions through his work. Much thanks to a job well done. read more

Just had our water heater replaced. Johnny came out - was on time, courteous and left the area as clean as when he came. We requested a Bradford White, 40-galloon water heater (Made in the US), and it was exactly what we got. We were even charged less than what was quoted because we requested to have a tray put in under the water heater, but since we went out and bought the tray ourselves, Johnny said there was no reason they would charge us for it. When he left, he made sure to show me what he had done, and all the various functions I would need to know about the water heater. I couldn't recommend them more highly. read more

Don was friendly, on time, and fixed our water heater efficiently. He was very knowledgeable and honest about what we could expect from our unit in the coming years and gave me some great prices and recommendations for when the time comes to buy a new one. When we do eventually buy a new water heater I will definitely call him again. read more

Being a single woman homeowner it is extremely important to deal with trustworthy companies and personnel. My hot water was not working on my water heater. I got a referral to call Water Heater Man. I am happy and pleased that I did. My first Contact was Bobby over the phone. Bobby asked me a few questions and was able to somewhat pinpoint the problem. It was the heater unit. He informed me they did not currently have that part. So rather than charged me twice I could order the part and have it there when they arrived ! My second encounter was Matt who did a follow-up call the next day. He was very patient and kind with me as I was frustrated. When the part arrived I contacted Matt again. He set up the appointment for the following morning he actually tried to set up the appointment for me that day but I was unable to schedule. He went out of his way to get me fit into their schedule as soon as possible!!! once again very personable and helpful. And last but certainly not least! Dallas arrived at the following morning right on time. Dallas was very courteous and friendly and He went straight to work. And in less than one hour he completed the work. And at last I had HOT WATER :-) I might add that Dallas also put all the trash and the old part in a box closed it and set right next to my trash can. I really appreciated that. So my experience from beginning to end was seamless. They earned my 5 star rating !! Outstanding job gentlemen! Thank you all at #WaterHeaterMan !!! read more