Found Water Heater SOS on Yelp when our tankless water heater stopped working, and I'm glad we did. They responded to our inquiry right away and had Andrew out to our house that same morning. Andrew was incredibly professional and thorough in diagnosing the problem. What really impressed us was how he took the time to explain exactly what had gone wrong and walked us through preventative maintenance tips to avoid future issues. It's rare to find a technician who genuinely wants to educate his customers rather than just fix and leave. My wife isn't easily impressed, but she made sure to tell me that if we need a plumber again, she hopes it's Andrew. We'll absolutely be using Water Heater SOS again if needed. read more

Customer service was great! The staff communicated consistently throughout the process and did a great job with flushing my electric water heater. Will definitely be using them again! read more

They were very friendly, thorough, reasonable and on time. I would recommend them to friends and family.

Fast, friendly, professional service. Above and beyond my expectations. Will definitely call them again.

Called them and they came out same day. Fixed within the hour ! Garbage disposal changed , working Cesar was absolutely amazing and thorough-explaining the entire process Would highly recommend! read more

SOS Plumbing and Air - Garbage disposal - Water Heater Installation/Repair Near Me - Lake Elsinore, California

great customer service, professional and very promptly had our emergency water situation fixed . Brand new Water filter and softener installed within a day Would highly recommend and use them again serviced on 9/19 thanks again! read more

SOS Plumbing and Air - Water filter / water softener brand new - Water Heater Installation/Repair Near Me - Lake Elsinore, California

Would give 6 stars if I could! Water Heater SOS is hands down the best choice for any plumbing repairs or upgrades. Ivan and Arturo were very professional, informative, and did top notch work. They exceeded all our expectations in every which way. They did a fantastic job cleaning up after and programming our system to regenerate at the perfect time each month. They also offered their expertise with our air conditioning system. Will have them out soon to service!! Thanks again Water Heater SOS! read more

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Provided quick and informative diagnosis with exceptional customer service. Next business day water heater replacement. read more

SOS Plumbing and Air - Hot water heater - Water Heater Installation/Repair Near Me - Lake Elsinore, California

Freddie did an amazing job clearing my kitchen sink and provided great recommendations on how to prevent future issues. He was professional, knowledgeable, and communicative throughout the entire process. I really appreciated his excellent service and would highly recommend him read more

I called Water Heater SOS for a toilet clog -- I was pretty sure my toddler had stuck something in there that didn't belong! They were able to come out within an hour, and Kevin was wonderful. He found an applesauce container lodged inside and got it out quickly. He even ran the toilet several times to make sure everything was clear. From scheduling to finish, the whole process took less than two hours. Great customer service -- I'll definitely be using them again! read more

SOS Plumbing and Air - Water Heater Installation/Repair Near Me - Lake Elsinore, California

I had a leak coming from the valve for the toilet. SOS, called me back promptly and had a technician come out at 10pm. We were departing the following morning for vacation and this repair needed to be resolved immediately. I received a text from their technician Jordan Valenzuela. Jordan called and I provided a brief description of the problem, and he said he was 10 minutes away. Absolute top touch guy who diagnosed the problem, and was able to finish the repair quickly. Highly recommend SOS for your emergency plumbing needs, and hopefully you'll get Jordan. Cannot say enough good things about our interaction with Jordan. Thank you for saving the day. read more

SOS Plumbing and Air - Repaired leak - Water Heater Installation/Repair Near Me - Lake Elsinore, California

Needed someone to come out quickly to fix a clogged kitchen sink. Cesar from Water Heater SOS came and not only found the issues but was able to fix it. After replacing the garbage disposal, the sink now works perfectly. Would also note that the the price was very competitive. I will definitely use and recommend Cesar and Water Heater SOS again. read more

SOS Plumbing and Air - Water Heater Installation/Repair Near Me - Lake Elsinore, California

Requested a quote and was able to get a technician at our house within 20 minutes. Shon came in to figure out why we were experiencing leaking in the garage pipes, he quickly found the issue and gave us an estimate. He was very friendly and kind and was able to offer us a solution that was within our budget. Gave us a great quote for the work that needed to be done. Tommy came shortly after to do the job and he was very quick and efficient. Everything is working great now and there's no more leaky pipes in our garage. read more

What a wonderful experience. The team came to my home, professional, courteous and knowledgeable. Did a fantastic job, cleaned up when the were done and walked me through my system, how it works and it's overall performance. Didn't try to pressure sell anything and were very informative. Thank you so much. I know my system is performance at peak efficiency now. D read more

Kevin Richardson came out within 24 hours to assess a constant leak from the tankless water heater T&P drain. Kevin took his time to explain what the problem was and explained the options available to me to fix the problem. I appreciate the time and service provided. read more

SOS Plumbing and Air - Tankless water heater - Water Heater Installation/Repair Near Me - Lake Elsinore, California

Clean, courteous, respectful, and our service representative "Andrew" just knew how to and when to explain to me what was best for my water heater problems. I would recommend this company hoping that all their representatives are as professional as Andrew was. Thank you, John Domenici read more

We had a leak in our water heater. Tommy Millard came out, gave us our options, and we had a new, much better, water installed the same day. We also found out the water pressure going into our house was way too high. They fixed and installed a new water pressure valve. The customer service was so amazing. The installation was done exceptionally well, and we are so glad to have found out about the water pressure going into the house, which in time could have caused damage to our pipes and appliances. We could not have been happier with everything that Water Heater SOS took care of in our home. We highly recommend Water Heater SOS to anyone looking for service they can depend on and trust. Thank you guys for all that you do. read more

Shon came out to flush our tankless water heater and perform a regular maintenance check. He was very informative and answered my questions along the way. After examining all our equipment and exercising our valves, he made suggestions for preventative measures we could take to protect our home. He was very professional and I would not hesitate to contact Water Heater SOS for all my plumbing needs. read more

Professional and great work. Highly recommended! Knew what he was doing and did it right and quickly.

Called in Saturday morning in need of urgent assistance with the tankless water heater. The old one decided to spring a CO leak right after its warranty expired. Frankie came out to find the leak and made sure that the place was safe to occupy. Together we came up with a solution to do an exterior mounted unit at a reasonable price with work completed same day. Thanks read more

SOS Plumbing and Air - New exterior unit being installed - Water Heater Installation/Repair Near Me - Lake Elsinore, California

Kevin was great. Called out for a water heater flush and check up. He made sure it was completed correctly and answered any questions I had along the way. He also identified other recommendations (anode rod replacement) and was able to show me and explain the issue so that I understood why and the cost behind it. He also addressed a water pressure issue we were having that was separate of the original call and questions about adding an expansion tank. He was able to give me a fair price and fix it same day. Would recommend and use them again. read more

Ivan came right away within the time frame we requested and did a fantastic job servicing our bathtub drain! He was super patient while my kiddos watched him work and talked with them kindly and professionally. The tub is working great now and we'll definitely use their services in the future! I highly recommend Water Heater SOS! read more

Kevin came out and affordably priced, fixing our leaky bath tub knob (cartridge needed to be replaced) and replaced the pressure valve for the house (too much water pressure and valve was not threaded). We're pleased that we were not overcharged for the work involved and Kevin did a great job, explaining what the problems were and what to expect! read more

I had an issue with my gas water heater and contacted many companies via Yelp. Water Heater SOS replied responded right away. Brooke assisted me via phone and was very professional, knowledgeable and communicated very well. Aaron came out immediately and serviced my water heater. He was very professional, knowledgeable and thorough. I highly recommend Water Heater SOS. read more

I live in a very old house that has old pipes and when my bathroom tubs clog up, I normally take care of it myself. This time, after 4 attempts, I had to call the pros. I requested a quote/appointment through Yelp to a bunch of different companies, and this one was the first to contact me. I got scheduled in the very next day and Kevin came out at the appointed time. I showed him both of my bathtubs that were clogged because they both share the same drain line. Not only was he friendly and professional, but he was done and got my drains cleared out for both tubs in 20 minutes! To top it off, they had a special deal for the month so I ended up saving some money! Well deserved 5-star company! read more

We had Castro and Adam come out to do our annual service for our HVAC unit. With summer already here, we wanted to make sure everything was running smooth. They were both friendly and professional, and gave us a complete overview of how our unit was performing! Absolutely happy with how smooth they made this service visit!! read more

They came so quickly for a free consultation, very professional and responsive. They were so nice and taught us how to check for leaks in the future. They were able to help us figure out the problem and were so helpful. Thank you! read more

We had our house serviced by Water Heater SOS and it was a great experience. All leaks were repaired timely wells as great quality work performed. I would say pricing was consistent with other quotes we received; however the customer experience was great! I would recommend Water Heater SOS for your plumbing needs. read more

I noticed a wet spot on my ceiling under the laundry room and bathroom the night before. First thing in the morning, I reached out through Yelp assist and it sent out referrals. Literally within minutes, someone called from the company and sent a technician within 2 hours. Jordan was amazing, I felt he was knowledgeable and didn't hesitate to get input from another colleague. He was thorough in making sure he could figure out where the leak was from. He diagnosed and fixed the problem in 1 1/2 hours . I appreciate their fast response and professionalism. Thank you! read more

Jordan was amazing. Punctual, courteous and reasonably priced. I would give this place up!

Shon and Jordan did a very excellent job in doing my water heater. And their pricing is very reasonable. They are very knowledgeable in their work. Highly recommended! Thanks guys! read more

SOS Plumbing and Air - Tankless water heater - Water Heater Installation/Repair Near Me - Lake Elsinore, California

Jason is friendly, professional and works efficiently. He thoroughly clean my dryer vents and even explained to me all the steps and future maintenance. He cleans up everything afterwards. Great value. Highly recommended. Definitely will use it again if needed. read more

I caaled Water Heater SOS out to do a hot wter heater flush and I am glad I did. Andrew found a number of issues with our unit and suggested fixes to them. As alll of you know with home repairs it is often better to be than sorry - I feel with water heaters this is always the case. The repairs suggested came to enough of an amount that we decided to rplace the unit instead of fixing all the parts around a 12 year old unit. Anthony and Andrew explained all the issues and answered all my questions. Andrew then did a great job installing a new unit. This company, from my first contact with them to a shake of hands at job's end, is one I would and will definitely do business with again. read more

Austin and the team responded quickly to my message and they were able to come out same day to look at our water heater. They did a thorough check and provided me with multiple options for moving forward. We opted for install of a new water heater and they were able to install same day. The price was extremely reasonable including an extended warranty. When the work was completed, Jason, the technician, walked me through everything he had done and made sure to answer any questions I had before he left. Both Austin and Jason were friendly and professional. Highly recommend! read more

Great experience Andrew and Anthony were extremely prompt and efficient. Pleasant and knowledgeable. I would definitely recommend them to family and friends. Thank you guys rock. read more

Technician Kevin came out and saw that my water heater was old and was time to change. I was givien a reasonable price and I'm happy I proceed with the work.. read more

SOS Plumbing and Air - Water Heater Installation/Repair Near Me - Lake Elsinore, California

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Great service. Kevin fix all our sprinkler issues promptly and cleaned up. Highly recommend them and we will definitely use them again. read more

Great communication and care of service. We had a clogged toilet on XMAS eve and they were willing to brave the windy roads and rain to come fix it for us. Super kind and dedicated to their work. Highly recommended. read more

Messaged them on Yelp requesting to make an appointment for an estimate on an expansion tank. The woman I was messaging confirmed our appointment on 11/4 at exactly noon. Noon comes around and nobody was at my house. I messaged her on Yelp after 12 and after reading the message, she calls my husband (whose contact info I had listed to call) and she then proceeds to blatantly LIE to him and say that she told me the appointment was from 12-3. NOWHERE in the Yelp messages we have did she give a time frame whatsoever. She confirmed exactly NOON on 12/4. When he called her out on her lie, she proceeded to lie again. She then told him the plumber could be at our house in 30-45 min, which would be before 1. When he had her call the plumber to confirm he would be there before 1, she called my husband back and then told him that the plumber would be there at 1:15, again lying when she said he'd be there in 30-45 min. We ended up cancelling due to the complete lack of respect and regard for keeping a set appointment time. Overall, the entire encounter was completely completely unprofessional, dishonest, and a complete disregard for our time. Do NOT recommend. read more

SOS Plumbing and Air - Water Heater Installation/Repair Near Me - Lake Elsinore, California

I had Dustin Hake came in to install Halo 5 Stage Whole House water Filteration and Conditioning system in my house. Copper piped all through. Professionally done. read more

SOS Plumbing and Air - Halo 5 installed - Water Heater Installation/Repair Near Me - Lake Elsinore, California

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