I worked with Jorge to purchase my new truck. He was great and very accommodating through the entire purchase. I live far from the dealer, and the vehicle I wanted was in very high demand, so Jorge sent me the link to fill out the credit application from home so I could get priority for purchasing it. I was able to come in to the dealer the next day to sign all of the paperwork. Unfortunately I was not able to pick up the truck the day I signed, because it had not yet been inspected. I wasn't made aware of this in advance, so I had to come back the following day, and make the long drive 2 days in a row. I definitely could have just signed everything the day was truck was ready. However, they were kind and put enough gas in my old car's tank to get there and back because of the inconvenience. Jorge saw the process through, helped me get the FordPass app set up, and even called the day after I brought the truck home to make sure everything was going well. He told me never to hesitate to reach out if I have questions about anything. Everyone else I worked with was very kind as well. read more

Lizeth at Watsonville Ford made me feel comfortable through the whole process. Very fast responses and will help the best they can. I would definitely recommend the services at Watsonville ford and I defiantly recommend Lizeth as a salesperson. read more

Rick and his team are the best service team I have ever dealt with . More like 10 stars to them!

I've had my car serviced here 2 times over the last year. Most of the staff is very helpful and nice, but there is one lady in particular that is incredibly rude in person and over the phone - she simply has an attitude problem. This would be a 5 star review if it wasn't for my interactions with her. I'm unsure of her name, but she works the payment desk in the service department. If management has a hard time identifying her, she's the one with the extremely long and flamboyantly colored fake nails. I will not be coming back because I simply can't handle how she chooses to interact with customers. It's almost as if I'm bothering her with my business. Hopefully I have better luck at a different Ford for my next service. read more

horrible place to buy a vehicl. Sales man lied and promised and said a lot of things to get me to come down. Once I was down there couldn't do ANYTHING that he said on the phone or in person. I didn't end up with a vehicle and my credit score got hit even though I asked him to check one place they ran my credit 3 times and didn't tell me. I would not recommend this place not only for the salesmen but for the people running finance department. Owner didn't have much to say but sorry for wasting your time!! read more

DO NOT under ANY circumstances bring your ford to this dealership. You will leave with more issues than you came in with and end up spending more moneyy. I own a 1986 f350 xl. When I bought her I replaced the alternator, master cylinder and the battery. Shes been driving for 3 months since with zero issues at all. Using her daily to pull my trailer. Today I decided to get an oil change and inspection. The "mechanic" said the lug nuts were rusted on which is a lie cause ive had all four tires off of it. They also confused 2 missing lugnuts with wheel rods. After the inspection I was told they dont work on carborator cars.....then why charge me for an inspection. Anyways. 20 mins after leaving the ford shop im broken down on the side of the road and the truck wont start. First time its happened. I 100% do not believe it was coincidence. The mechanic either messed something up or doesnt know what hes doing. Since he confused lug nuts with wheel rods id say the mechanics are more like technician than a mechanic. Had to get my car towed and pay another dealership more money to fix their probelm. Will never come back and DO NOT and would not reccomend this dealership to anyone!! read more

Their "fleet supervisor" John is a real piece of work. Went by yesterday to look at a car that was apparently already sold when it arrived, even though it was listed as available on their website. Whatever, not a big deal. John walked by my family and rudely said "you can't drive it! It's already sold! I sold it" to which I asked if he could possibly order me one. He laughed and under his breath, as he walked away, said "yeah, and you can wait a year for it" SUCH GREAT CUSTOMER SERVICE JOHN!!!! So glad your dealership is doing SO WELL that you don't need customers. You lost your salesman a future sale. I will never spend any of my money at this dealership. Great job, bud. read more

I highly recommend this dealership. I had the good experience of doing business with John Krbec. I knew what I wanted to buy. They gave me a good price and John made all the arrangements prior to my arrival. He was extremely well organized and upon arrival the transaction was smooth. Buying a new vehicle is never fast, but I believe this was as easy and fast as it could possibly be. I would unquestionably come back. read more

Just purchased a Ford F-150 from Gene and could not have had a better shopping experiencing. Went with a buddy and we test drove 2 trucks and looked at probably 10 others. They have a very good inventory to pick from. Their website showed all the discounts and rebates that were available. I went in planning to purchase a particular one that I found on the website. After looking at number of other trucks I ended up getting one with a couple additional options (skid plate and back up warning sensor) that I liked. That truck had a higher sticker price but they gave me a deal that was even better than the one I planned to get!! There was no pressure at any point. A couple rounds of back and forth with the "office" on the financing but once we settled on the deal it went pretty quick. Ronda did the financing and she was great. The other people in the sales group were all very friendly and it was pretty fun just hanging out waiting for paper work and checking out the 3 Mustangs on display. Wish I was getting one of those!! I am planning on doing all my service here as well so will update the review based on that. I like to do my service at the place I buy it and if it turns out to be a bad experience than the overall review will reflect that. read more

Stopped at Watsonville Ford Service for a leaking power steering problem and my driver side window would not go up on my old Ford Taurus. Gave me an estimate for $450 just to find out the cause of both problems, PLUS parts, Plus labor. Big RED Flag! Walked out and went to another auto service business, which fixed both the power stearing leak and the driver side window for $278. UNBELIEVABLE!! How can I trust this business again?? read more

I just received the worst customer service in 30 years of dealing with auto mechanics. I even tried to resolve it with the manager, and the poor treatment continued. I'm in the market for a new car right now, and will not be shipping at this dealer. Customer service matters in the big picture, folks. read more

Shopping for a used car is not fun. We went to several dealerships and they all lived up to the typical high pressure sales pitch. This dealership is unlike others and definitely worth the ride. Dealing with Rick Hernandez was a refreshing experience. He was very knowledgeable, personable and honest. The support staff was friendly and willing to take the time to answer all our questions and make us feel comfortable with our purchase. The purchase process was streamlined and quick. When we came to pick up the car we had several requests; Rick and his team would not let us leave until we felt everything was addressed and to our liking. I wish we would have found this dealership years ago; we are coming back here again for out next car purchase. Thank you Rick and Watsonville Ford!!! read more

I was really happy to work with a local business for my car buying. First of all - I hate car dealers... and the whole stigma. My experience with Watsonville Ford was one of the best dealer interactions I've ever had. Jose', Jorge, and Gina in service are amazingly good at what they do... They care. Excellent communication and follow through - no BS... They were very fair. I was very happy with every aspect. Watsonville is still a "small community" and it is nice to know that this business absolutely is immersed in, and serves its neighbors with integrity. read more

My husband got pre-approved for a loan online (I didn't know this part until later) and picked me up from work so we could "look" at the new 2020 Mustangs, my dream car! Little did I know that I was going to walk in, get handed a set of keys to take a test drive. Needless to say, I fell in love with the car. We got back from the test drive and a little over an hour later, I had a brand new Mustang! Besides being thrilled to have my dream car, the overall experience buying the car was outstanding! John Krbec helped us from start to finish and he made the process easy and enjoyable. If you are in the market to buy a new or used car, go to Watsonville Ford, we drove out of our way to work with them and it was the best decision we could have made. Thank you John and Watsonville Ford for making my dream a reality! Happy Customer!! read more

My wife and I both like this dealership - both the sales and service departments. The last two times we've bought cars there, we've just gone to see what they had on the forecourt, and then chatted about price. If our experience is anything to go by, then they will deliver what they say they will, at the price agreed, and the after-sales service is as good as you'll get. read more

Found a ultra rare hard to find plug-in hybrid Escape titanium! When I responded to them to buy this car they probably had many offers to even probably sell it at a higher price after I agreed to buy it but did not do that. They knew I was driving from Vallejo to watsonville which is a 2+ hour drive. This show's integrity that is almost impossible to find in most car dealerships, especially in the times are going through now. I have nothing but praise for Watsonville Ford, Rick, and everyone At the dealership . When I buy another Ford again in the future I know where I'll be going Thanks read more

Watsonville Ford - My new Ford Escape PhEV Titanium! - Car Dealers Near Me - Watsonville, California

I bought a Van 4 months ago is a used car, 2020 and he transmission broke it happened a month ago, and they just playing games and have not fix it, even though I bought a guarantee, don't waist your time at Ford Watsonville. read more

I have tried twice to drop my truck off for service. First time was oil change and rotation my appointment was for 7in the morning my wife was sitting there until noon. They had told my wife it would be a round 2 o'clock until they finished because the technicians were going to lunch. I told my wife to leave. I rescheduled my appointment did the early bird drop off I called at noon to see when the truck will be done. They had told me they missed the drop box so it wouldn't be until 2 o'clock until they patched my tire because the technicians were headed to lunch. On top of all of it they said the don't do tire rotation on a f350 dually which is why I made an appointment... what a complete waste of time... read more

We had a great experience purchasing a used car from Watsonville Ford. We were pre-approved with our credit union at 2.74% prior to car shopping. Charlie, the sales manager, was able to beat their rates which was surprising but of course we took it! We were purchasing from out of town and when we arrived, the car was washed and ready to go with a full tank of gas. We did the whole process online prior to arriving the day for pickup. The whole process was super easy with no pressure or sales tactics. Horacio, the salesman even helped my wife get her phone connected with Bluetooth. Loved the low pressure atmosphere and would look there again for ourselves and recommend to others. read more

I can't say enough great things about the Service Department at Watsonville Ford. They went above and beyond to get us back on the road after we broke down on our way to San Francisco. We were towing our 5th Wheel trailer when we had a problem with the turbo charger. Rita Fernandez was our Service Advisor and was responsible for making the whole process go so smoothly. They made sure we had a ride to our camp site and back to the Dealership the next day. We checked the truck in around 2:00 and by 2:00 the next day we were back on the road. Thanks to the Service Manager and to the Mechanic that made the swift repairs possible. 10 Star Service. THANKS RITA read more

There are two service advisors, but I will name names of the one who helped me. I took in my Fiesta ST for service and brake job on a Monday. I was told later that day that the dealer did not have the brake pads and they would have to order them for the following day. On Tuesday, I got a phone call from my service advisor stating the parts did not come in. The parts were reordered, and they came in on Wednesday. So, I was happy to get the car back. Then, the following day (Thursday), I got an orange wrench light on the dashboard. I grabbed my owner's manual to look up the warning light. There was nothing mentioned about a wrench. Next, I went on the internet and typed Fiesta, orange wrench. One of the hits was "Orange Wrench of Death." It mentioned that I should stop driving the car and have it towed to the repair shop. Fortunately, there are two orange wrenches- small and big. The big one is bad news (kiss of death). I had the small one, but I did not know at that time. I called my service advisor, and I was told to make an appointment. In the meantime, the car ran great. I hit the gas. The car went. I hit the brakes. The car stopped. So, I took my car to the dealer. The service advisor had to look at the mileage and thus had to see the orange wrench. On my service writeup, the advisor wrote, "A customer states wrench light is coming on solid, No drivability symptoms noted, drives fine, check and advise on electrical repair." The service advisor should have recognize on the spot the little wrench and immediately reset the warning light. But, no. I left the car at the dealer for three and half hours. And I got the same result- the warning light was reset. This was a complete waste of my time. Normally, one gets a warning light to remind the owner the car needs service. In my case, I had no warning lights prior to service but I got afterwards. Backwards. That's my Ford! read more

I was told by NorthBay Ford that my 2016 mustang needed either a head gasket or a new engine....something didn't feel right and it was a negative experience with horrible communication from the minute I brought the car there, so I told them not to touch my car, asked around and decided to have her car towed to Watsonville Ford. When my car arrived I received a call from our Service Advisor, Jewels. She explained the process, the price for a diagnosis and I immediately felt better. She was professional and kind. I felt completely confident that I did the right thing. The next day I received a call. They ran multiple tests and couldn't find anything wrong with it. They said it was likely due to the gas tank being overfilled, which I told north bay ford and they said that it had nothing to do with the issues I was having. I am so happy with my experience with Watsonville Ford, Jewels and the technicians. I recommend them without any hesitation! read more

It is so nice that the Ford dealership in Watsonville is Family owned & operated again It's Like the old day's when it was Franich Ford. Employee's were very helpful and answered all my questions with a smile.Sales staff wasn't pushy. And there prices were just as good as out of town. Hat's off to the cooper family. This customer Will be returning read more

I recently purchased a Lincoln from Watsonville Ford/Lincoln during the covid-19 pandemic (more about that later). I was extremely pleased with the entire buying experience. They were extremely helpful before and after the sale, and I never felt pressured or hurried at any time during the process. I strongly recommend them. Read on and you'll see why. The team at Watsonville Ford knows how to back off and give you as much space and time as needed. Conversely, if I had a question, they would get me an answer quickly - no matter how strange the question. (I'm a tech guy and can ask some pretty obscure questions.) This was one of my favorite parts of the experience, unlike some dealers who attach themselves to you at the door and don't give you time to explore or think. Or, who email you so often it becomes spam. This seems to be their culture because I saw another set of customers being treated in the same relaxed, profession, and very helpful way. In fact, I thought I asked strange questions until I heard some of the other group's questions. These also got quick, professional, thorough answers. Because of covid-19, our relationship began by email. They answered all of my questions quickly, including long after I thought I was making a pest of myself because I was always thinking of new questions. I would have given up on myself by that point and assumed I wasn't a potential buyer. We moved to telephone conversations, then to a visit to the dealership. Although I could have made the entire deal without visiting them, including having them drop off the car, I was not going to buy a new car without a visit to the dealership. The dealership practiced full social distancing. Everyone wore masks and gloves. The dealership scheduled an appointment so that no other customers were at the dealership when I was there. I arrived very early for one of my two appointments. That is how I saw the other customers. But even then, we were required to stay far away from each other while I waited for my appointment - not because there wasn't enough sales help, but so that we could freely wander the showroom. when it was our turn. (The other group had a different salesman than I did.) I could hear their questions because social distancing had us all talking loudly enough to be heard through our masks and over the social distances being maintained. The cars' are clean and the interiors are wiped down between customers. Every surface in the dealership that might be touched are cleaned, and cleaned again after they are touched. Even the pens are new and/or cleaned. I got a smile out of their bringing a labeled "clean pens" container to me so I could choose a pen without touching the others every time I needed a pen. No one went with me for the test drive so I got to test everything. I did not do anything that I would not have done with them in the car, but I didn't feel pressured or stupid for asking 'dumb questions' about the controls. They explained this was for social distancing. I figured it was partially for social distancing and partially because I am old enough to be a safe driver and probably trustworthy. But, they did the same for a late teen/early 20's driver in the other customer group with a really powerful-sounding 5.0 liter Mustang. I would never have let myself at that age take a hopped-up car out for a solo spin! They'd be lucky to get it back in one piece. This showed me that they took the social distancing and the rest of the covid-19 practices seriously (and that they had good insurance). I mentioned the lack of pressure. My search for a new car included 6 comparable cars of different brands. I wanted to test drive one more car of another brand before I made my final decision. Watsonville Ford was so confident in their product, they encouraged me to try the other car and let them know what I thought of it either way. This surprised me. But, what shocked me was they didn't pull any of the usual last-minute sales tricks I'd gotten at other dealerships. I looked at the other car. Watsonville Ford's car and their dealership were the right choices for me. read more

I would like to thank Alvaro Duran for taking the time to coordinate an appointment for me on getting into a new vehicle without a down payment with my not so great credit. Although I ended up purchasing a vehicle from another dealership close to me, I just wanted to give a shout out to Alvaro and Charlie, the sales managers over at Watsonville Ford in taking the time to set up an appointment, even offering to pick me up from San Jose and take me out there, which was awesome of Alvaro to offer. I appreciate the effort and time you both were willing to give me. Thank you again and God bless. read more

As usual the service at this dealer was excellent and they went over and above to make sure all our needs were met. Adolfo even arranged for me to get a lift home and back while they were working on my car. On top of everything they also washed our car! read more

Thank you so much Rick our sales agent for being professional and not pushy we enjoyed our purchase and are very happy Thank you Charlie for the quick signing and explanation on every benefit and detail you had to offer Carbajal family read more

I was so impressed by everyone who helped me at Watsonville Ford! John, Charlie, Rick, and Rhonda are kind, friendly, helpful, and genuine, and made the experience of buying a used car more positive than I ever imagined. I traded in my car there yesterday, they gave me a great deal, and the car I bought from them is in perfect condition. I drove an hour and a half to do business with them, and I'm so glad that I did. They made me feel like a valued customer in every way, and I recommend them with highest praise! read more