Good coffee! Cozy and clean place! Didn't really liked their sandwiches, but sweet baked products are good

Very cozy and great location to grab a coffee or have a cup of coffee with friends or on a date.

Lovely location and good staff that provide attentive service . Restrooms require a code from staff but our clean . Only downside is you will need to pay for parking on the surrounding streets if you drive there . read more

We started our day of Grad dress shopping for my youngest daughter at Waves Cafe! We ordered some drinks and a few treat to share. Pumpkin Loaf 3/5 Cranberry Orange Muffin 3/5 Spinach and Feta Pastry 5/5 I was really impressed with the Spinach and Feta Pastry that we tried the pastry was flaky and the filling was cheesy and delicious. Coffees we pretty good. read more

Waves Coffee House - Coffee & Tea Near Me - New Westminster, British Columbia

A beautiful place in an old heritage building with fancy decor. I had the London Fog which was decent, but I didn't like that the teabag tag was placed on the foam inside the mug. The pastries and sweets looked sad and dry and small and totally unappetizing. read more

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Not much for seating options inside, but understandably so due to the pandemic. Ordered a 16oz hazelnut latte, received a 12oz cappuccino. Staff seem to lack confidence or proper training. Definitely has potential though. read more

I love the ceiling. It was discovered hidden under false ceiling when they were renovating for Waves. Gorgeous place to sit and sip a hot Canadiano. Staff is pleasant and friendly. Usually it is just great. Baristas are eager to please and to fulfill our coffee whims with a smile. There have been times when I was annoyed at knitting groups taking our comfy seats. By this I mean that we were told to move!!! It happened 4 times and I did not return for several months; also extremely disliked men using the ladies so we have to wait and wait while the big dirty burly construction workers, and others, have their lengthy bathroom times, and wait when they have their own facility to use; used to be too many massage therapy students hogging seats for several hours and some other things such as unruly children running about as if they are at home but generally it is just fine and I really enjoy going there. they were open both Christmas day and New Year day to my great delight and scores of others mutual delight. read more

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My favorite waves location, they have the best layout/decor in my opinion. The coffee here is the best of all the big coffee chains. read more

Waves Coffee House - Coffee & Tea Near Me - New Westminster, British Columbia

Seems like this location does not have any manager on site to maintain a certain customer service standard. I'm a regular customer, the inconsistency of the service is very frustrating, staff no knowing the combo and over charge you on the regular basis, very very few of the staff are friendly and personal. Sometimes if I'm lucky, someone is cranky and not holding back her attitude, like today. I mentioned politely to the girl my order should be a combo deal, she rolled her eyes and told me it's my job to let her know prior placing the order because some custom doesn't want the deal....I don't know anyone would prefer to pay extra money for the same order. Great location, too bad Waves does not care for providing a good service.... read more

When I was in New Westminster on numerous occasions for wedding errands, I always found an excuse to stop at Waves Coffee House for some tea. This Waves location is really nice and clean, with plenty of natural light and tasteful decor. The coffee shop is really long and narrow, with bar seating along the window and tables with comfy chairs in the back of the store. There's also plenty of seating outside if you want to enjoy the weather. The washroom requires a code to unlock it, but it is very clean if you need one in the area. I've found the service here to be nothing but great. I really enjoy the London Fogs here, and they have a great selection of loose leaf tea. If you're in the market for something different, the african rooibos shaken iced tea with either peach, mango, lemon, or blackberry flavoring is worth trying out. The food always looks good here, and I've heard great things, but I can't attest for its quality. My favorite experience here is grabbing a tea at the counter, and then sitting by the window and watching the construction workers across the street. If you're looking for a place to relax between bridal appointments, or to escape the crowds at the Quay, check out Waves Coffee House. read more

TLDR: If you want a relaxing coffee shop experience, with quality service go to any of the other coffee shops in the area. My most recent experience at Waves unfortunately means I will likely not be returning. My husband and I came to waves to relax, grab a bite, and work on some writing projects early this morning. We were disappointed when the barista missed part of our order to service a regular in line behind us. Not a big deal. My bagel was toasted but alongside two packages of cream cheese on the side. Even Tim Horton's does the courtesy of giving you a toasted bagel with cream cheese already spread. By the time my coffee orders were ready, my bagel was no longer warm and I had to try and spread hard, cold cream cheese onto my plain toasted bagel. For the price, I expect MUCH better service. And to really complete this particular experience, the only two available tables were both so wobbly we couldn't actually sit at them with our laptops and try to get work done. What a disappointment. I won't be coming back to this coffee chain. - Ashley Marie read more

I like the Waves Coffee franchise in general, and the newest location, located just below Waves' head office in New Westminster, is just beautiful. They've renovated an old bank space to great effect; for example, the chandeliers along the high ceilings hang from round podiums painted the signature blue Waves colour. The space is long and narrow, with loads of seating bathed in light from the big windows, and a long counter along the other side. We Vancouverites love to sit outside our coffee houses, and this Waves has a lot of sidewalk seating, including two tables up on a podium adjoining the door, and some others next to the garden beds set into the sidewalk. Waves also has better food than the other coffee chains, I've found, whether its their paninis or carrot cakes - I think they make it in house, as you can see there is a kitchen behind the counter. So why not five stars? Well, frankly, my enormous latte tasted a bit burnt and was not the smooth drink I've come to expect. I hope they work that little bug out so I can say the product here is as flawless as the atmosphere. read more

This is my saturday or sunday morning coffee shop! I take little dog and go for walk to Waves. It has great coffee and nice seating outside. Wish it had a bit more seating inside for the rainy days, but don't we all! read more

Waves Coffee House - The local Waves mascots. - Coffee & Tea Near Me - New Westminster, British Columbia

Amazing community involvement. My school team is hosting a charity fundraiser for cancer research and Waves donated a beautiful gifts basket for our raffle. Leah has been nothing but kind towards us through our correspondence. Would highly recommend for anyone who wants to support socially responsible businesses. read more

I don`t know whats wrong with this branch , staff training all the time , unfriendly and unprofessional , confusion with the order and payment. I ordered Latte with skim milk , i observed the Barista using Homo Milk , When i confronted her she gave me attitude. The coffee is very good beyond doubt but the customer service is very poor. duty managers are supposed to be role model for excellent customer service not for bad customer service. I don't thin i want to go there anymore , Id rather drive up 6th street to get Starbucks or Blenz Coffee and treated as a customer needs to be treated read more

The staff don't seem to know what they are doing; new employees are training other new employees. They have screwed up my coffee card more than once by taking off money and points and telling me there is nothing on my card (after they have asked me to scan the card multiple times). In the past, they have made mistakes on my drink orders. The uptown location is MUCH better than downtown. Once my coffee card is fixed (again) I am 100% not going back to the Columbia Street location! read more

This Waves location is absolutely gorgeous. It's in a beautiful old brick heritage building with high ceilings and big windows. Every time I've come here it's been late at night, so there's always been lots of seating to choose from. Their coffee isn't my favorite, but their tea lattes are really good. The staff here are always really friendly, and the location is super convenient being right on Columbia. read more

3 stars only for the lovely big, bright, open space. The place is just kind of nice to be in. There's a bunch of outdoor seating, too. The place is kind of understaffed. There's a lot of variety for food to pick but it's expensive and anything I've tried is not that great. C+ coffee. Spacious clean bathroom and free wireless though! read more

Always love stopping at this Waves on my way through New West. For a chain coffee store they definitely produce a much better quality product than Starbucks. The coffee is consistent and staff is friendly. This is also one of the nicest Waves I've been to. read more

Modern coffee house near New West Secondary great for studying with food and friends. There's a small study area that is not closed off but can be booked for times. Food is not pricey and quite good. There is an outdoor patio also on 6th Ave. read more

WAYYYYY over priced at how little of a coffee you get, and the coffee was terrible. I thought starbucks was expensive, this place has them beat. Never again will I go back. read more

Good coffee. Smooth. Desserts leave a little to be desired. Check with the bakery next door for desserts.

One of the best coffee shops around the area. Great lighting and bright. Lots of seating and couches. Staff are really friendly. And love the tea selection. read more

Love this location and the wicked layout with the exposed brick wall. Great place to meet and hang out.

I frequent this location often as I work in the area. I am not hard to please and have a lot of experience in customer service. The staff here have offered me the most unfriendly, rude service I think I have gotten anywhere. I walk in and the tension and attitude is tangible. I don't believe I have ever gotten a smile. There were also 2 incidents which were just ridiculous. Incident One - Paid for a drink, the moneris machine said the payment went through. Apparently, not on their computers end. The girl walked to the area where I was waiting to get my drink and said "Your card declined. You're not getting this drink" I responded saying that it said approved on the machine and proceeded to show her the charge on my online banking app. She said absolutely not and withheld my drink from me and rolled her eyes when I told her I wouldn't be paying twice for a drink. She told me their machine sometimes charges people and then gives the money back? Never ever heard of his. You also don't treat people with that level of disrespect. She was so accusatory and basically yelled across the shop like I had no money and was trying to steal. There was no care at all, when it was their screw up! Incident two - Went down to get a vegetarian calzone and a drink, paid with no problems. She then grabs a vegetarian wrap not the calzone. I walked over and politely said "Hey I think I ordered the Calzone not the wrap, sorry!" I didn't want her to go to the effort just to have it wrong. I would never order the wrap...I hate olives. So instead of being like "Oh, sorry, no problem." She says "Uhm no you said wrap." I said "No, I said Calzone." She then proceeded to say "I read you back the order...and I said wrap so...." LIKE WHAT THE HELL? She then grabbed the calzone and through out the other one which was a dollar cheaper then what she charged me for. Didn't offer to get the difference back --- whatever, its a dollar...just give me my calzone so I can get the hell out of here. She proceeded to say "Well...its gunna be another two minutes now." This normally wouldn't be a big deal to me...but this girl was speaking to me like I was a full blown idiot. MORAL OF THE STORY - these girls are awful. This place seriously needs to do some housecleaning. There was only one girl I ever had a good experience with there and she was IN TRAINING. read more

I really love their green ma cha latte . Its my fave!!! Since having a baby I've been going there more often, and the doors kill me. They are so heavy and I cab barely get in every time. I struggle to get in, and every time I do, I say forget it Im not going in... but i love that latte! I wish they would get new doors, i know my elderly mom would not be able to pull it open, or anyone in a wheelchair. I really hope they read this and make some adjustments. great service tho. The staff is soo friendly!! read more

I was rather offended at the prices. I walked in, saw the prices and left. With so many coffee/tea places around, why would you price yourself out of the market? read more

It's close to New West train station which is why I like it, however, I find that their drinks are sub par, especially their lattes in terms of chains. Customer service is always good which is appreciated. There is a lot of seating inside, however, good luck fighting for an outlet. read more

The place and most importantly the washrooms were clean. The staff member that was helping me was accommodating. I was mainly there to use the washroom. read more

Waves CEO only know how to cheat franchise operator's money, most income is from franchise owner! DON'T BUY WAVES FRANCHISE!!!!! YOU'LL LOSE MONEY WITH WAVES!!!!! This one is head office. Waves is stupid brand. Waves always try to "cheat customer", they try to make quality things, but not that good! The menu shows Belgian mocha frappe, It's not real Belgian chocolate! It's not from Belgian! I taste before, It's very poor quality! They don't use real fruit for smoothie, how can you say quality? Food also taste worse, not good as real burger! Everything feel fake and worse. read more

For a coffee shop that calls itself "Waves" and purports to be a cyber cafe, it's wi-fi is horrible. At least at Starbucks down the street if the wi-fi slows I can turn off my iPad and turn it back on again and get right back in. But at Waves? Once you're out, you're out! Was in at 10:30 p.m. Staff couldn't fix it. Deceptive name. read more

Rude Staff. I've only been once and never again. I must have used Starbucks lingo that offended them because they were rude the entire transaction. And then they ended up getting the drink wrong anyway. read more

Staff seem poorly trained. My order was wrong as was the person behind me. Usually waves is excellent

The worst service ever! The impression I got was that they were doing me a favour by letting me buy a cup of coffee! Next time I will walk 1 block and go to Starbucks. read more

The staff is so rude n the coffee is worst , they don't even say hello n they said they don't know how to make art on the coffee . Worst coffee place. 0 out of 5 stars read more

I've come to this location a few times with friends. It's in a central location close to the skytrain and shops in downtown New West. The atmosphere is awesome. The downside is that I don't find the drinks or food to be particularly great. The cookies and croissants are just ok... the lemon poppyseed muffins are meh. You're better off saving your $2.95 and buying something at Tim Hortons. read more

One of the most beautiful waves coffee I've ever seen. Amazing decor and a nice TV for when you need to glance at the hockey game. Some nice paintings of historic New Westminster as well. read more

I hate this place. They have made it as unfriendly as possible. I watch the staff gather and throw out all every newspaper or scrap of reading material so that customers are encouraged to order and leave. A total money grab. People like to go out for a coffee and sit down for 20 minutes and maybe have a look at a local newspaper to see whats going on. Forget it at this clip joint. Why they bother to have tables and chairs is beyond me. I know trying to find a clean table is next to impossible. Try the Old Crow around the corner. Much better coffee and friendlier owner. read more

Why 2 stars? 1/ The chairs are excruciatingly noisy when dragged on the stone floor, making conversation a series of "excuse mes". 2/ I have seen this location passing off a quarter cup of cold coffee topped with hot coffee giving one a warm cup in the end. Asked for new. Corp. practices I'm sure. 3/ Ordered a Canadiano and got brown lukewarm sludge which I'm almost positive was recycled grounds. Promptly returned and ask for regular carafe coffee instead and was surprised to see how black it was compared to the brown sludge they had pawned off on me. Only reason for 2 whole stars is because they have good Wi-Fi. read more

Just here on vacation. The staff was courteous and knowledgeable, the atmosphere was pleasant, and the coffee was outstanding (cafe mocha & caramel macchiato)! The breakfast bagel sandwich was phenomenal-- better than expected from a coffee house. The chocolate croissant and oatmeal fruit muffin were also great. We will definitely be going back during our stay in Vancouver (New Westminster). read more