Ordered food through drive thru and Manager (Josh) assured me everything was in my bag when before I drove off. I was in a rush to get home and when I did, I was missing my cookies and all my dipping sauces for the nuggets. 2 mile trek back to Wendy's and when I came inside and told Josh, he already knew he made a mistake because when I said cookies, he told me which cookies I had ordered. I didn't make a scene but what a waste of time and gas to have to return to Wendy's. They should really check the bags for accuracy like their competitors Chick Fil A and McDonalds.. but also my fault for trusting him and not double checking my order. Come to think of it, I didn't receive a receipt for my order.. so couldn't take the survey on talktowendys.com I'll still come to this place because my kids like the food but going to question them before I drive away... read more

I ordered the spicy Asiago sandwich. It was delicious. Thank you to Ricky for being so quick, friendly, and nice. Every time I come here the service is superb read more

4 stars because I miss a baked potato at a fast food joint and this place was clean and the service friendly.

I love Wendy's but this location isn't danky there service was okay food was cold n they forgot to give me my drink wouldn't come back to this location. P.s for dummies danky means like fire but better read more

Food wasn't as good sas usual. I never felt so rushed in a drive thru before. The chick at the window didn't give me the right change back. Instead of .90c she gave me back .10c....um okay . she didn't offer me ketchup amf she said okay bye without giving me my drink. I had to ask for it. Never going back to this Wendy's again read more

Very poor service the food not made as you order it and cashier very slow manager not working just doing his own thing wow what a place to work read more

When it comes to fast food I think Wendy's is not half bad. I like the burgers but not the fries and I really don't care for salads. However on a hot sunny day I love the Frosty's!! read more

Wendy's - Fast Food Near Me - Fontana, California

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This place is not good. First, their drive thru menu shows a #1 combo for $5.19 then they charged us $8.19. When we asked why the difference, the young man told us it was tax. (What a moron). Then the manager told us they raised their prices but have not changed the prices on their menu yet. Next, the fries were really greasy and tasted like the oil needed to be changed. Could not eat them. Then they put way too much Mayo on the burger. Next, we ordered one burger without cheese and the other with no lettuce. We got both with lettuce and without cheese. So, they raised their prices over 30% and provided inferior food, inferior explanations and inferior service. Ownership of this place better pay better attention as these type of places don't run themselves. (Unless of course the owners are mad at their money). I would wish you good luck but it's going to take a lot more than luck. NEVER AGAIN FOR US!!! read more

Not the best spot, but the only one nearby. The food was cold and we found someone's hair in our pub fries, which was also cold. I've also ordered on the app and I still had to wait when I got there with no one else in line. read more

Foods were bad but the service was worse. Tiny hispanic girl was just plain rude. Anyhow never going back to this place

They put cheese on a burger specially told "WITHOUT CHEESE!!!" And they also gave us a burger we didn't even order! They have been going downhill ever since the renovations....... Beware, for you have been warned..... read more

This has been a consistently good Wendy's location! Came in on a Sunday night drive-through was a little busy but the line went quickly I had a fairly large order The girl at the drive-threw made sure my order was correct she had a smile in her voice and spoke clearly (sometimes it's impossible to understand employees in the drive-threw) My order was out lickety-split! Catherine my drive through assistant had a great attitude and a lovely smile she double checked my order to make sure all my items were there! What more could I ask for? Food was hot & fresh Love the Dave's classic double the wife gets the chicken salads and is never disappointed The kids love the wraps! We will definitely keep coming back! Quality management here shows! read more

"Beware" of the cashier at the drive thru line. He may expect you to donate the rest of your change (probably charity to his own pocket? Only God knows). But he will ask you out of respect, " Did you want your change back?" Unbelievable!!!! read more

Always forget something for our meals and never answer the phone. Terrible customer service.

Is around 9 o'clock my son got hungry so I didn't want to cook anything I want to Wendy's the drive-through and I got him for four for four Weston Junior bacon and a Dr Pepper then I pay her she give me my food then about to leave then I th my son probably want a frosty so I said can I get a frosty she said sure she came back with my frosty then I about to pay her she said it's OK you' sure yeah we'll thank you this Wendy's is soooo nice read more

Wendy's - Fast Food Near Me - Fontana, California

Don't stop here for a quick bite to eat because it's not quick. Service is super slow, the lobby is dirty, and the soda fountain is behind the counter. read more

Girl that took my order Monday, February 1st 2021 12:40 pm had the worst attitude. Seemed like she didn't really wanna work there. Said thank you and she gave me the most obvious and worst look. I respect the fast food industry employees but this lady gotta go ASAP read more

Not what i ordered bun is super hard didn't have time to take it back because im on lunch waited in line for like 10mins to get the wrong burger read more

Wendy's - Fast Food Near Me - Fontana, California

They are getting better with their customer service but need to retrain on getting the order right. If a customer ask for a specific item like no mayonnaise they should get it. You're focusing on one problem but not the rest. read more

I came here once right before they closed about a month ago and they forgot my 10 piece nuggets and my fries, I was a little attitudey bc I just wanted to go home I was tired and was picking up food for my stepdad yet they were so nice to me! The manager was very friendly despite my attitude and he even gave me a bigger size fry than what I ordered and gave me extra nuggets. The other workers were also very friendly read more

The drive thru was super long and inside was worse... the line is almost out the door. They need more workers. Extremely Disorganized.

Went tonight at 7:10 pm and there was a long line wrapped to the street in drive thru. It took, 12 minutes to move one car out. And it was well on its way to another 5-10 for the next when I couldn't take it and squeezed out and left. If an order is taking extra long make them park and bring it out to them. Because no one should wait 30 minutes in a drive thru. read more

So much has change, the longest drive thru wait, 30 mins, cars were filing up on the road and I don't think they ever bother anymore, for the last 8 yrs, the service was really good. I sure wasted my gas & time .Got our orders without the usual condiments and utensils for the salad , no straw for the drinks ,things that we used to get. It is our favorite place then, until now. We miss that good customer service. Pls .train your staff well or this place will be getting bad reviews and eventually less diners & customers. There's still room for improvement.From your concern consumers. read more

This was my first time ever at Wendy's. It has been a long day and this was near by, so why not. I ordered a spicy chicken sandwich, kept the selection simple since I didn't want to spend too much time standing and reading the menu at this exact moment. Back to the matter, unfortunately my spicy chicken sandwich was more of a hard shell, with spikes, chicken sandwich..the meat was very dry....I'm not one to complain, but it wasn't too appetizing. Fortunately, the staff was very understanding to the situation and allowed me to exchange my sandwich for something else. I truly appreciate the hospitality. I will also compliment that my dining environment was very clean and well lit. But the bathroom could use a bit more maintenance. Please. read more

We eat at this wendys A LOT. Want to know why? The food is good, priced well, food is always fresh, it's SUPER FAST, our order has never been wrong, AND they are always nice. We have been to other wendys close to this one and there service isn't anywhere comparable. read more

This place has upped there game at first I was disappointed but now they have had better service and haven't had any messed up orders. I will start to go back to location again. read more

Don't ever come here at opening hoping to get good fresh food on time. Showed up at 9:02 and was told "sorry we don't open till 9". Ummmm.. I let them know it's 9:02 and they said please hold. 5 min later he takes my order and stops me after and asks me to just pull around so he take it. Smh. I go around and re-tell my order. Wait 2 more minutes and I see what looks like the manager just running around with the tills and complaining. After paying I'm asked to pull around and park. I said "why would I pull around when there is no one else in the line. I'm not pulling anywhere." He said ok and good thing I stayed because he didn't catch I said no tomato and almost gave me my shit with a tomato on it. No it's 9:15 and I'm biting into a cheeseburger with the cheese not melted and bread that is dried out. The ONLY reason I'm giving 2-stars is because of how apologetic lil man handling the order was. MANAGEMENT: Get your shit together. Get your team together. Get your business ready to serve at opening like every other business. Update: Changing to one star to represent the single digit number that you would get if you combined the total IQ's in this building at 9 am. Just tried again and had to wait 7 min for a cold burger that had tomato when I specified no tomato TWICE, fries and nuggets. When the kid came out (because once again they wanted me to drive around when there was NO LINE OR PURPOSE) he said "you got the tenders??" I said no, nuggets. He said "oh, tenders and nuggets." I said no again. Looked in the bag and had to go back in because the forgot the honey mustard. I don't expect Einstein's at a Wendy's but good God, hearing aids and re-training might help. read more

Seriously the slowest! Took 30+ min and it wasn't even peak hours. After finally getting our small order, they got it wrong. Everyone moves at a leisurely pace. If I could give a negative star... they would get it. read more

Honestly one of my favorite Wendy's. The area was calm clean tables and the order was an easy process. There's not that many good Wendy's around this area but this one. This Wendy's is worth your money. read more

This Wendy's location is open (may have been closed for renovations?) The food here is fresh and affordable, but my review is mostly about the excellent service. I typically use the drive-through and every time the sweet young lady who has taken my order is outstanding and deserves recognition! read more

If you're craving a spicy chicken sandwich, don't waste you time or money here. Currently sitting for 10 minutes waiting for my DANG chicken sandwich. I've watched about 8 cars drive by with their beautiful bags of food & I am still sitting literally just waiting for a spicy. Chicken. Sandwich. I hate this place and the person it has made me. read more

The manager, Guillermo, is really a pleasure. I had a problem and he made sure to fix it and go above and beyond. Really great customer service and that's why I keep coming back. read more

Good food but they are horrible at the drive thru. I live 2 minutes away & I've been coming here for over 5 years. & whenever I get something by drive thru. I would always be missing order items. ALWAYS. Now, I check my bag before I drive out. They don't like it, but I would suggest this to everyone. read more

Great customer service, quick drive-thru time and the food is always hot and fresh.

Just left the drive thru of this Wendy's and was given attitude by both of the people working the window. I asked for a lot of ketchup and got 4 packets. When I went to reach for my bag the girl was like here as in hurry up. No need to be so rude. read more

This Wendy's is lazy they use napkins instead of toilet paper and their bathroom sinks have no water in them and their are no paper towels and there is water all over the place. Come on you could do better. read more

Went here a few days ago, the service was so bad i overheard A man named Juan (saw the name tag) called me a fatty To another employee and were laughing and staring at me(i was the only one in line) it made me sooooo uncomfortable and insecure. if I'm such a "fatty" why did you forget my salad? I will never come back here unless Juan apologizes and I get free salads. Just plain RUDE read more

These guys are the homies. I nominate Robert for employee of the month. I dropped my credit card on the ground and he dove out of the window to grab it. Keep up the great service! read more

I have been living in this area for a long time and I have to say this specific Wendy's location has always been steadily solid. It hasn't had any crazy highs or crazy lows but it's always solid. My food is always fresh and my service is always fast. I actually have never had a bad mean from this Wendy's or a customer service complaint. My order is always correct as well. If I have any recommendations I would say try the mango chiller tea it's amazing and has great flavor! read more

I went to this Wendy and omg they have the most amazing manager she's Kind I didn't know what to get and one of the managers her name was María R. Was so helpful she made me have an amazing experience she's the best . These are the employees that should be rewarded . read more