The Good: Guy who took our order was pleasant Decent apple pecan salad. Needs Improvement: We dined in but our food was packaged as take out. If treated as take-out, provide the plastic cutlery. But really, give us our food on a tray and save the paper waste. Baked potato was too done. Skin very tough and toasty. No butter with potato Main complaint -- the plastic knife and fork were so flimsy as to be not useful. No, I didn't say anything to the staff at the time; they don't buy that cheap crap as a supply. Yelped my issue instead. Bottom line, don't order the baked potato. read more

Imagine walking into Wendy's with a simple craving, only to first be unsettled by the odd person at the counter before your order. From the moment we arrived, something was off--the person taking orders had an unnerving vibe, completely unlike the typical fast food employee. And then, to our disbelief, we learned he wasn't just any order taker... he was the manager. Right from the start, his behavior was a live performance of absurd incompetence and insecurity. After repeatedly bungling our order, he had the gall to instruct us to cancel the transaction on the payment pad. The farce didn't stop there. What's even more outrageous is that when we asked him to correct the error--he had mistakenly keyed in the wrong kind of sandwich--he not only refused to fix it but also refused to say his own name. Instead, he goaded us to call Corporate Wendy's. (We later discovered from another review that this same individual had treated a customer's grandmother with aggressive, demeaning behavior.) It's a tragedy mixed with humor--a rogue manager using his franchise as a shield to dodge responsibility, while the local business owner watches helplessly as quality and decency cool off like room-temperature burgers. As for the food, the sandwiches were so poorly assembled that one members of our party claimed the menu must be a false advertisement. Every bite of the meal was a reminder of the chaotic incompetence that defined this visit. In short, this Wendy's is a theater of mismanagement and mishaps where you're not a customer--you're an unwilling participant in a calamity. If you value decent service and a properly made sandwich (or simply want to avoid a public display of absurdity), steer well clear of this establishment. There are several far more pleasant options just a minute away. read more

Doesn't matter how you order, apparently you get whatever is on a picture in front of whoever is assembling it. Don't waste time or money unless you willing to take whatever ends up in your bag! read more

Customer service is gone. 5 people working and not willing to take orders you have to order from the kiosk. I hate ordering from the machine it takes longer for us to order than it does for them. While we were ordering an employee watched us order the entire time. read more

Wendy's - Employees that watched us order instead of helping us. - Fast Food Near Me - Kanab, Utah

I always order the same thing when I come to Wendy's: Chicken Parmesan Caesar Salad, fries, and a Dr. Pepper. Was really pleased that this Wendy's produced a salad with the chicken nice and warm, the fries were crispy, hot and salted well, and the Dr. Pepper was crisp and full of syrup flavor. Service was fast and we were on our way quickly for the rest of our roadtrip! read more

Good burgers and Great fries also there service is very prompt. The drive up window goes very smoothly and quick.

Quick stop if you're hungry but also has to fill up your gas tank . This location is attached to a 7 eleven. Service was ok and I had my food fairly quickly. Not much else to say besides that this location also has a drive thru. read more

The hot fresh fries were neither hot nor fresh. There are at least four staff members behind the counter and the dining room is a mess. I had to repeat my order twice because they could not hear me over the loud, foul language rap music playing in the back. As I ate my meal, one of the employees came to the front and asked the person I assume was the manager "Did you see my major F**k up?" I've never heard so much fouls language in a situation where customers could hear it. This Wendy's needs to clean house and start over. read more

Wendy's - Floor needs to be cleaned. - Fast Food Near Me - Kanab, Utah

The Manger was rude and aggressive to my grandma. They where up Selling the frost way more expensive than what they were. We also ask them for a drink and a frost on the side but they said no we did not ask for a drink but we did. If you come here, have fun. read more

Thanks for your fast friendly service @ the drive thru ,Paul was amazing he took my order my food was hot ,was given to me promptly it was exactly what I ordered . read more

Super quick, super tasty. Great way to refuel after day of hiking. My spicy chicken sandwich was freshly made. Crispy on the outside, juicy on inside. Chili was great and cashier didn't bat an eye when I asked for 10 packs of hot sauce. Even asked if I wanted additional crackers. Freestyle soda fountain with Dave's Berry Different Root Beer. read more

Wendy's - Spicy chicken combo, large chili upgrade - Fast Food Near Me - Kanab, Utah

best meal I've had in kenab. i ordered 4 items, 2 without mayo and they got it right!!! that never happens. fries were crispy, drink was crispy, seriously the best Wendy's ive had in a long time. read more

Love wendy's but hated this location. People working there were mad we were even there. Didn't give us the correct food we ordered and got mad at us for asking them about it. read more

I'll give a 5 star review for a wendy's. Why not? The guy who helped us today at the window seemed to love serving people. Hard to find this type of fast food worker today. He was kind. Smiled. Enthusiastic. Seemed like he had some Chick-fil-A customer experience training! Fries. That's all we got. Two large fries. Two frostys. On our way. The fries were hot. Perfectly seasoned. Frostys were tasty. No one leaves good reviews for fast food any more. This one did well this afternoon! read more

Absolutely terrible. We came tonight starving hoping for something fast so we could check into our condo to sleep. They were super fast but forgot a full meal. When we started eating as soon as we got the bag, you could tell the chicken was sitting out for a long time, it smelt like stinky feet. Their fries were also nasty. When we told the worker they forgot a food item he just looked at us and walked away before having someone else give us the food. These people seemed to be on drugs or something. DO NOT EAT HERE FOR YOUR OWN SAFETY. read more

I'm a local who's been here forever and I decided to go to Wendy's today and the guy at the window with all of the piercings is very rude and disrespectful to the public and flips the eye thing and very short with like you don't have a right to order your specific stuff when you have certain things you cannot have. I'm so tired of this attitude with these people they are there for the customer not themselves. Wendy's you'd better get it together on that point, or you will be boycotted. and believe me I'm so ingrained here I will do it easy. McDonald's is way ahead of you in every department. please give these employees some manners and make them accountable for what they do to customers, thank you. this stuff has been going on for way too many years. read more

2 nights running I ordered the Summer Strawberry Salad and a Jr Bacon Cheeseburger. Both looked like the photos. Shocked!!! Well done.

I saw all the bad reviews, but I realized stopping here that you have to account for how hard it is to get good help with the pandemic and it being a small town. They seem to be doing the best they can. I did have to get my burger remade because they made it wrong, but manager was super nice and made it right. No complaints here. read more

Me and my family went through the drive through and the blond girl that was taking our order deserves a raise! She was very polite and patient with all 3 of our orders! read more

Not very good in my opinion. Some of the items are okay to eat for a human, but sometimes my dog won't even eat it so idk hopefully they can spend a bit more on better meat? I'm Sure the owner of Wendy's is a millionaire so he can afford it. read more

Our party of four wanted salads for dinner in our motel room because we didn't feel like eating out. In the fast food world, we liked Wendy's salad the best. We went with two Southwests, a Chef, and a Caesar. All were inexpensive, refreshing, tasty, and filling. Counter help was friendly and quick. Just what we needed after eating too much meat. read more

This place was a disappointment the first time we stopped but thought we would give it another chance. It was worse this time. There were several people waiting for orders and nothing happening in the kitchen other than two young male employees taking bacon and nuggets with their bare hands from the food preparation surface, eating them, and then serving fries with out washing their hands or putting on gloves. Additionally, there were many many flies. We decided to go elsewhere and digest you do too. read more

Waited in line for 25 minutes and it barely moved so I just gave up. I can't say anything about the food.

Attached to a convenience store with clean bathrooms. Got our order correct and was reasonably friendly despite the crowds.

This place gave me ecoli. I don't have anything else to say but Yelp is making me write a longer review because the first sentence is too short. Eat here if you like blood on the outside rather than on the inside read more

DO NOT GO HERE. On June 23rd at 1 pm, we decided to stop at the Wendy's in Kanab. I've never been more disgusted and disappointed with any fast food chain ever, and I'm no Karen. I love Wendy's and can normally let things slide. By the time my family of 5 got our food and realized how disgusting and unsanitary the employees, the restaurant, and the bathrooms were, i didn't touch my food, and much of it went to waste. You'd think they would do something extra with COVID 19, but not a single employee wore a mask, which initially didn't bother me until I paid closer attention. Of everyone openly making our food in the back, only two of the employees had gloves on, and one of them was only wearing one tattered and torn glove with holes in it. If they are going to be disgusting at least keep it hidden from the public. The manager and front cashier were rude and disgusting, displaying a serious lack of personal hygiene, and one of the employees looked like he hadn't washed his hair in months, which only became a bigger problem when he was constantly touching his hair. The place was so gross I couldn't touch my food, and I'm not one to be grossed out. After my experience at this Wendy's, I seriously debated calling the health department. Service was horrendous, the employees were absolutely disgusting and dirty, not to mention extremely rude, and I will never go back to this location ever again. This place deserves to be shut down because in my personal opinion it's a health risk. read more

This location is really flaky. They always close off the drive-through half hour or more before the official times. Today, they were supposed to close at 10 PM (per Google and Yelp) and I went over at 9:35 PM and the drive-through was closed (with the lights on the outdoor menu board turned off). Last week too, I went around 9:25 pm and again they were closed - a full 35 minutes before they are supposed to. If they want to close earlier, then that is cool - but change your official times then. As a customer, it is incredibly frustrating to get out in the cold and drive up, only to find these guys closed. read more

food was cold and employees where messing around in the back bugging me being 17 yrs old. not coming back and would definitely not recommend unless u like nasty unwashed hands in your food... watched a worker grab a piece of chicken and eat it then began to make food. DISGUSTING! read more

I was very disappointed. The drinks had no carbonation the fries were stale and unsalted and the chicken on my sandwich was VERY VERY STALE

We came through the drive through and ordered four Frosties. Hard to screw that up. Frosties were exactly how they should be. Cashier at the window gave me some crap about me saying "vanilla", insisting that it was pronounced "vaniller". I had a hard time discerning whether she was joking or not. I'm hoping she was... read more

Very rude service!! July 21st at 3:45 - Not busy and the person taking my order was very rude.

Did not stop at Subway cause thought Wendy's would be faster. In order to keep us moving on our drive. Apparently they can only handle one me drive through at a time 25 minutes. read more

Worst chicken sandwich I've ever had. Was like trying to chew through leather, one bite and I threw the rest away. They were busy and the chicken was so dry felt like it has been cooked long before it got to me. McDonald's would have been a better choice! read more

Food is fine but this location is covered in flies today. Seriously a crazy amount of flies.

Straight up, first time here in Kanab, but my boyfriend grew up here, it was night and the only two places open were Wendy's and McDonald's. He tells me people get food poisoning from McDonald's so we choose Wendy's. I wake up and have food poisoning. Their burger was soggy and wet like, nuggets and fries were stale. Sorry we rolled up 5 mins before closing. Doesn't mean you can serve my ass some rotten ass food. read more

We waited in line for upwards of 20 minutes before giving up and just leaving. Figured it could easily be another 20 minutes until we ordered, and who knows how long it would take for food to come out. Line was reaching out the door, and they only had one cashier, easily the slowest Wendy's I've ever been to. What a frustrating waste of time. Not to mention, the place was absolutely full of flies. I know that some are to be expected during the summer, but this was ridiculous. If you see that many in the dining area, I don't want to think about where they are landing in the kitchen. I'm glad we left before we wasted any more time. Disappointing. read more

THIS LOCATION DOESN'T TAKE BASIC COVID-19 PRECAUTIONS. When I drove up to the take out window, there was no sneeze guard and the women at the register was not wearing a mask or gloves. I looked in and saw that NO ONE on the team was wearing either a mask or gloves, including those handling food. Nor was hand-sanitizer anywhere in sight. When I asked the cashier why she wasn't taking the basic precaution of wearing a mask, she responded that she "can't wear a mask for medical reasons." When I asked to speak to the manager, she was unconcerned with the lack of precautions and chalked it up to difference of opinion, even though every other fast food restaurant is taking these basic precautions. When asked what precautions they were taking, she said that they were "keeping things clean". When asked why she wasn't wearing a mask, she also said that she had medical condition preventing her. THIS WENDY'S DOES NOT TAKE YOUR HEALTH OR THAT OF THEIR STAFF SERIOUSLY. BE CAREFUL! read more

I don't think in all my years i have ever witnessed a man so committed in his pursuit to perfection thank you Delbert Smith for gracing me with your perfect balance of great and fast!!!! This Wendys is by far the best Wendys in the country its whole staff is trained to be kind courteous and refreshingly chipper!!! Mr Smith your perfect approach to training the perfect crew has been noticed by at least one man and i say thank you Sir my life is now worth living just knowing that great people such as yourself are still holding old fashion pride close the heart it really shows in your glorious food Thank You Darwin P read more

I rarely eat fast food but this place...oh, man. DO NOT EAT HERE. I got so sick I couldn't leave the house for a week. I ordered chicken and a chocolate shake. I've now had the violent SH*TS for over a week. I don't know if it's the food or from the people running it. Doesn't matter. While I was waiting at the window, the guy running the window was bellowing at the women behind him like they were his personal slaves. It was clear to me they hated him and I swear, they were messing up orders to make him pay. Sadly, the only people paying are customers. Just don't eat here. read more

Sometimes friendlier than others times, this place is at least prompt. I'v dined in once and driven through twice and sometimes the staff is a mix of both friendly and ambivalent. But it's still two stars better than the McDonald's farther down the road. read more