Aren't all the Wendy's the same? I mean, I live 30 miles away but still on Long Island. No signs anywhere for $1 breakfast sandwiches or $1 sodas during breakfast hours. When we asked, the girl at the counter said no but then she called the manager over. We showed her on our phone, the advertised special and she said "all right, don't get smart with me!" Are we the first people to ask for the advertised special!? Should we have dumbed it down for her? Bathrooms were compared to a pig sty. Just gross. Go somewhere else. 2 stars only because the food is affordable and tasty. read more

I got food poisoning last week from a double stack burger. Never again. Besides quality, quantity & price & appearance of the food - they make you sick. thanks Wendy's in Riverhead. You wrecked a whole week of my life. read more

I ordered nuggets and wanted a single Wednesday sauce with it.... He told me it would cost me extra to get a sauce for my nuggets tf?.... Never have I ever been told I née dto pay for a basic necessity of the dish I'm ordering ffs.... Never coming back to this place. Add that it took so much longer than it should have in an empty store and I'm done. read more

The service and the Attitude of the people that work at this Loction is the worst I have seen they all have a chip on their shoulder the quality of service in this location is truly the worst the managers are really stupid and don't care I hope something gets done about this because I hate having to go somewhere else out of my way because of there attitude read more

Usually, I enjoy coming here during my lunch breaks. I ordered the baconator fries, and I am typically satisfied with my order, even though there are some rude employees sometimes and today really highlighted that for me as I was disrespected by an older white male who seems to be a manager during the time period that I was here on Wednesday at 10:30. I was called an insult, an idiot, and me and my friend, who was a woman of color, feel really disrespected and like this insult came out of nowhere. We have done nothing wrong and we want to be treated as everybody else is in the store. We won't be coming back until we are sure that this employee is gone or that he has been taught how to treat a customer with respect. read more

The most positive thing about Wendy's in Riverhead is the food was decent although one of the meals was not what we ordered. Several people in front of us seemed to have problems with their orders not getting what they ordered. It appeared there was no manager and no communication. When paying by credit card, the tap did not seem to work and the cashier just stood there not offering any help. The girl on the line, it was either her first day or untrained and last item to mention is the men's room was disgusting which luckily didn't go in until after the meal otherwise would have run out of there quickly. You know what they say that you judge a restaurant by the restroom. We will definitely NOT go back there. read more

Probably one of the worst places I have ever been to, I went in the morning to ask for breakfast and the manager threw the burgers at the desk where they serve food and was rude the whole time, I then came back at 11:25 am to order food all I asked was for 2 biggie bags and then I asked if I could change the first one to just the burger, the manager was working as cashier again and after I asked to change the biggie bag to just the burger he said quote "dumb motherfucker" to me just because I asked to change one thing from my order, I asked for the number for complaints and they refused to give me it so I found it myself and I haven't gotten a call back to talk about the situation since yesterday read more

This was really good. The chicken sandwich had mayo on it, but I still ate it because I wiped it off. This is the best fast food restaurant.

Good location been here many of times. Food is decent but location need more workers. No matter what time there is a line regardless drive through or dinning in. read more

Wendy's - Inside dinning room area. - Fast Food Near Me - Riverhead, New York

The krabby patty was kruddy. It's just a Dave's single with sauce you can't taste. Nothing done to the fries, and the shake tastes like a pineapple under the sea. 0 stars read more

Thank you Riverhead Wendy's employees for your dedication during this difficult time. You have been there to supply my lunch so many times, more than I'd ever like to admit, over the years. Your service now more than ever is appreciated. I have never had a bad experience at your location. The restaurant is always clean, the food always fresh and delicious, the soda always fizzy and cold. Your staff is always friendly, courteous, and doing a good job. Thank you. read more

If I could give this place 0 stars I would. Staff is rude and has accountability issues handed me a double stack DRENCHED in ketchup...when I drove back to the window they gave snarky remarks and an attitude. The next double stack they gave me had a long visibly dirty hair was STUCK IN THE CHEESE. DO NOT COME HERE. read more

Wendy's - a hot dog with ketchup on it - Fast Food Near Me - Riverhead, New York

Found a bone close to the size of an inch as I was eating a chicken nugget. Thank god I didn't choke but it was disturbing and gross read more

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Thursday August 8th 2019 around 7pm my friends and family experienced a level of disrespect that I only saw on television. I was hesitant to write this, there is so much to say about this incident. From Angie the manager calling us uneducated to Zack, a teenage employee, making gun symbols with his fingers. Thursday August 8th my son turned 7 years old. I loaded up a van with kids and for the adults' sanity I arranged a separate vehicle. We spent the entire day at Splish Splash Water Park. After an amazing day at the waterpark, we googled the nearest Wendy's. Upon entering the establishment one parent began to inquire about the oil being used in the fryer. She was ignored initially until another parent spoke up to alert the front-end staff to her inquiry. Finally she was able to confirm soy was the oil in use. She was so flustered by this, compounded with the fact that her son`s epi pen was lost at the waterpark (he was just recently diagnosed with 8+ major food allergies), that she forgot to add her coupon to her order. Since she was the last person to order and only a few minutes had passed I encouraged her to go back to the register and to see how they can help. The cashier was a a young man who referred to the manager when I asked if we could refund the order, then reorder to add the coupon. Angie the manager came over to the register and said no, that she'd be fired and if any of her employees did that they'd be fired as well. I laughed, saying come on, you don't have to get an attitude, to which she responded that I'm being facetious. "So what if I am it doesn't give you a right to be nasty" I told her. "You're an adult among a bunch of teenagers(employees) who look to you for leadership and look how you respond." I can't remember exactly what Angie said but she made a comment about us being uneducated. After which things took a turn for the worst. The other parent was very upset at the audacity of Angie and they began yelling back and forth. Angie absolutely refused to back down, even when one of her employees Zack(I believe his name was) started make a gun symbol with his fingers saying he "fucking hates people." I yelled at Angie and told her look at the behavior/environment she's creating. My 7 year old son was there watching Angie and Zack attack us because we were trying to find a solution to the missed coupon opportunity. Angie refused to give out any of the orders and refunded all the money.... This confrontation ended with us leaving because Zack continued with the profanity symbolically and verbally. Angie needs a training on leadership, customer service, honestly I question if she should be working people much less managing impressionable teens. Zack is clearly making a cry for help he needs counseling and if the adults around him don't do something to intervene he might end up in the criminal justice system. A person being facetious doesn't deserve to be disrespected. I feel horrible because the parent who wanted to use the coupon did not want to go back up. I encouraged her thinking the Wendy's team would be helpful and kind. Instead we were attacked because of humor. read more

Not sure y in the hell I go back. So today ordered a 4 for 4. Junior bacon and guess what these morons forgot the damn jr bacon. How the he'll do you forget something that is in the name. This place must hire the stupidest people known to mankind. read more

Always a long line. Always get the order wrong. I give up coming to this location. Prepare to spend an hour to finally get through the line twice and get the food you ordered prepared correctly. read more

Very poor customer relations, rude, and aggressive. You can't expect much from the staff when management is in bad shape read more

Wendy's - He refused to identify himself he was verbally aggressive with my 10 year old nephew about a shirt his behavior was very offensive and rude - Fast Food Near Me - Riverhead, New York

0 rating we went to Wendy's and ordered a chocolate and did not revive one,we ordered a dr.pepper and got a coke,we got a burger and the cheese was cold and there was a hair in it and then we got a 4 piece nugget and got 3 the nuggets they were spicy but we ordered then not spicy.Next time I'm going to McDonald's instead read more

In the last week, 2 orders missing items. First was my daughters bacon fries which I had to drive around and wait on drive thru again to get because dining room not open and door is locked. Second time, august 25, my whole damn chicken nugget combo meal missing! They gave us 3 bags so we assumed all was there: nope drove all the way back to Hampton bays and my husband says where's your dinner? His and my daughters was there, funny thing is I got my bottle of water that I wanted with the meal but no meal. So where's my refund? read more

I love that all these fast food places are trying to beat each other out. So Wendy's is saying that their meat is cooked fresh. ? So do they get it in every day? Whos making all those square patties? I wonder if it's a play on words. I do like an occasional # 1 : ) but not their fries. Hmmm...! read more

I am so glad to see these reviews! I am so disappointed by the Wendy's in Riverhead! The drive thru crew is so tacky and disrespectful with no people skills. They are mostly kids. They cut you off from ordering and make it seem like you are doing them a favor. They snatch the money, plop the change in your hand never once say thank you. The girls nails looks like claws, I mean that's not sanitary at all. The manager is a mean nasty man inside and out! He takes your order sweating like a pig, clothes are dirty and wrinkled. He also talks to you like, he rather be doing something else. There is one drive thru worker man (Fran) she is very sweet and makes you glad that you chose to eat there. She's very efficient, they need her to give a refresher course,to show them how it's done. I go there because that's where son with autism likes to go. I hate to go, his happiness is more important than my misery. I hope the higher up see these reviews, everybody can't be saying the same thing and not be some truth to it! DO SOMETHING THEY ARE GIVING WENDYS A BAD REPUTATION IN RIVERHEAD!!! read more

Pretty standard fast food experience. Staff was nice, food came out fast and hot, and the tables were clean. No complaints!

Do yourself a favor and steer clear of this place! I got a Junior bacon cheeseburger which was so covered in grease I'm guessing because they don't change their gloves often and I had to decrease it with a napkin and it still was not edible! The fries were so under cooked and cold in the middle I don't understand how that could happen and I have never experienced that at a Wendy's before. I also got a four piece chicken nugget which tasted like it sat out for hours and served cold. I felt so sick after eating a few bites of each item :( read more

the woman working at the drive through at Riverhead at 10:40 am on Friday September 9th 2022 was such a sweet woman! her service was amazing and she deserves a raise!!! read more

I ordered by mobile and they forgot to provide one of my order. I had to drive back for 20 mins to pick it up again. The service is terrible!!!! read more

30 min wait at the drive thru for about 10 cars wasted my entire break for a 10 piece combo...

I went here with my daughter on June 21 for a quick lunch. As we pulled up to the drive thru window we saw that the employees handling food were not wearing masks. There masks were under there chin with their nose and mouths exposed. When I confronted the manager, who also approached the window with NO mask I told her she needs to put a mask on! Her comment to me was "Oh yeah, I should and laughed" she then walked away. I was shocked that a reputable fast food establishment would not be diligently following CDC regulations for their customers in the middle of a pandemic. I will never go there again and am not only horrified by their lack of consideration to others but am also concerned for all the workers and patrons that come in contact with this establishment. Shame on you Wendy's!!! read more

I was overcharged more than double the correct amount at the drive through. Joe the manager is very nasty to the customers.

What a terrible experience we had both today and a few days ago. First off the line was looong. We waited for about 20 minutes. While we waited we struck up a conversation with the man in front of us. A vertebra. Who served our country. He shared a few stories about the lineage of his family & their military service - he was incredible. Then I watched as he ordered & was almost yelled at, extremely disrespected & treated so rudely I couldn't believe it. We were next. We ordered, we weren't treated as badly as the man in front of us, but still absolutely no customer service. The veteran in front of us waiting & was given the wrong items. When we let the manager know of the situation she just told him he didn't order correctly. Then we also were served our order incorrectly. When we approached the counter to rectify the situation, there was no sorry or anything, just a rude look. Today my son wanted drive through so I figured I'd give them another shot. So we waited on the line - at least 25 minutes. I order the same EXACT thing he had had 2 days earlier, but was told they cannot give me milk with his order. When expressing that the meal is for a child & not an adult they would not accommodate me - not even a sorry. I explained that he always get milk from Wendy's, they didn't care, no sorry or anything, just "no." So I asked for a bottle of water, no on that too. So he had the bottle of water I had in the car. The. I drive up to get his frosty that comes free with the adoption key chain I purchased at Christmas time. The manager saw the key fob & took the frosty that she had made (a size small) and got another one but in size junior frosty. Then when I told her it was supposed to be chocolate, she thre both of those away & got a junior in chocolate. Then she tries to send me on my way, but I didn't have my chili yet. So she hands it to me & says, "you didn't pay for this but it's fine." I'm so disgusted by this managers actions & this restaurant as a whole. We always choose Wendy's over other fast food companies, but this has changed my mind!! Very disappointing!!!! read more

Ummmm.... This place is a hot mess !!! I stopped in to grab some nuggets , fries and a soda ... While I'm standing in line I noticed that the cashier walked away for a sec... Comes back scratching her head hard.. Looks at her finger nails , digs underneath them and flicks whatever the hell was in there somewhere on the counter and has the audacity to say " Welcome to Wendy's , can I take your order " ... I turned my happy self around and ran out !!! And the restaurant itself.... DISGUSTING !!! Dirty tables, cups on the floors, sticky spots... Not cool... I'd rather starve than touch anything from that place.... Don't say I didn't warn you.. EAT AT YOUR OWN RISK !!! Bleeeecchhhh !!!! read more

"Eek! Methinks not." is a perfect way to describe this Wendy's. I really did not like anything about it. Long wait to get up to the cash register and a long wait for the food. Non-friendly employees, and very crowded. Seating area is pretty cramped, but I suppose there's not much that the restaurant can do about that. It could be difficult to leave make a left turn from the parking lot onto the main road during because Old Country Road is almost always very busy. read more

Best whopper I ever had. Their dollar sweet teas are to die for and the Doritos locos tacos are the most underrated food on the menu. Will be bringing my children here for dinner soon for a 20pc bucket of chicken with mashed potatoes and Mac and cheese. read more

Chicken tasted like cardboard. Lady at drivethrough gave us 1 straw for two drinks and only 2 napkins for two whole meals. Cheap mfs

When I come here it's usually late at night as I am on my way home from work. You would think that they would be faster at around 9 or 9:30 at night. I order and when I come up to the window I see and hear the workers just sitting there chatting away. As I sit there impatiently waiting I finally get my food and after I get a little down the road I find that there is no straw in my drink and I have a 45 min ride home. read more

They always have an attitude at the drive thru. I asked for a salad with no cheese because I'm allergic. Well, when I got my salad, it had tons of cheese on it. Secondly, I asked for BBQ sauce for my fries and they only gave me 1. What am I supposed to do with that? Very stingy and rude. Won't go back. read more

It's ridiculous that you can't sub a small frosty for a small drink in a combo. Frosty costs less. I'm very disappointed with how horrible this franchise is run. Way too crowded and no way to see where your order is in line. If you're looking to get your food quick with good customer service, don't come here. read more

2nd Fastest fast-food in town. McDonald's is number 1 , and Taco Bell is the absolute slowest. read more

Wendy's - Fast Food Near Me - Riverhead, New York

Employees and manager all seemed to be having a really bad day. Not a thank you or a response to my family saying thank you and have a nice day. We're very unprofessional and tossed the food at us almost spilling the drinks on us. Not an apology or anything. Disheartening to see someone so miserable in their job to not even speak a word to us as customers. read more

Wendy's fastfood restaurant in Riverhead is so disgusting. Flies flying around especially by the kitchen area. Employees seem no care about it. Deparment of Health should check this place and issue a violations. Next time I visit the place and still sees flies flying around. For sure, I will report them so, authority will check the place out. read more