Don't bother ordering the chili from this location. It's taken from the top and you end up with chili soup. 3 times in a row. I finally went in to talk to the manager...ready for this? She told me they all do it and she'll remind then to stir the pot before dishing it up. read more

Looks like I'm not the only one writing 1 star reviews while waiting endlessly in the drive thru. The kids inside just laughin it up and doing who knows what. Food atleast feels hot. Finally read more

This location seems to not know the difference between spicy nuggets and regular nuggets. Every time I go here, I get the 4 for 4$ deal - i ask for REGULAR nuggets and they give me spicy! This also happens when I do doordash or postmates, which means a lesser tip for me. read more

Service is always slow. Absolute worst! And they're always out of items, you sit in the drive thru while the kids working here always seem to be just messing around read more

Just recently stopped off on my way home from work, called mama if she wanted anything for lunch? So she thought be a good idea to get Wendy's. I ordered Three cheeseburgers, order of chicken nuggets, and two large fries. I had the nuggets, it was ok. Not great? I would rather have them at chick fl'a instead. Girls had no problem mowing down the burgers, including the wife. Fries were actually good, forgot to tell them no salt. But it wasn't that much salt anyways. I like how the location use to be a bank, neat how the reconfigured it to make it work. Even though we have tried to stay away from fast foods, Wendy's was a nice change. read more

Service was nice but the product was awful. Old buns and it just wasn't tasty. Not coming again. I ordered two sons of a baconator with fries. For over $20 you cannot deliver a product like that. Especially having the audacity of giving the customer old buns. No thanks Wendy's... read more

The picture above shows chili at Wendy's at the 303 and Bell road at one inch below the top. When confronting the manager about shorting me so much Chili the manager stated that it was their company policy to fill the chili one inch below the top. I purchased the chili twice and twice it was one inch below which I consider ridiculous. Why make the cup the size it is if your going to fill it half way. For three dollars I think Wendy's should fill the cup almost to the top of the size of the cup. If this were the policy then why doesn't this policy apply to a hamburger. Give three quarters of a hamburger and fill the soda cup half way as well. Do everything this way and see how long your in business. So Goofy! Please order more chili and stop half filling your expensive chili. Or make the cup smaller and fill the cup up all the way so people don't feel ripped off. read more

Wendy's - Burgers Near Me - Surprise, Arizona

I just want to start that I love Wendy's and before today I never really had a problem. That being said tonight was just awful. We ordered at the drive thru just to drive up to the window to reorder our food. After reordering our food we still got the wrong food. On top of that the chili was too hot and I mean dangerously too hot. I waited 20 mins and still it was way too hot. I am happy to get hot chili but my mouth is horrible burned and I couldn't enjoy it till an hour later when it finally cooled off enough to eat. I wish I was joking. This experience was just awful sitting there watching these people just mess around and no one was actually working. I still am going to keep going to Wendy's but definitely not this location. read more

Two star experience. Nobody in drive thru at peak dinner time is usually a fore telling sign... young man working the drive thru window was polite. The order was accurate. Too much condiments, 3 orders of French fries were rock hard. Didn't ask single double triple on the combo meal. Ended up with a single :( sad read more

Salty ass fries and poor product of Spice chicken sandwich. Doesn't management ever do quality control? Waste of my money. read more

Wendy's - One piece of wilted lettuce and the slight red color underneath is a sliced tomato.. - Burgers Near Me - Surprise, Arizona

Don't Go to this location on Bell in Sun City, AZ. Customer Service and quality of food is down right terrible, no respect for customers at all. My experience was horrible. I arrive at 10pm, to place an order through the drive through and I waited over 10 minutes with no one communicating with me at all, so I drove up to the window to ask if they where still open. The rep. looked at me and pointed at the sign rudely pointed at the sign stating that they was close but granite I stayed at the drive-through to order for over 10 minutes with no one communicating stating they was close. I live in the neighborhood and I go to this location often so I don't have to travel an extra 20 minutes to another location but the food and the quality of this location is terrible I don't know who the management or the type of employees that they hired there but don't go to this location it's terrible go to the one in surprise on Bell it's well worth the drive. read more

I heard that Wendy's had the best baked potatoes. So I went to Wendy's. And I got the worst looking baked potato I've ever seen in my life... read more

Wendy's - Baked potato - Burgers Near Me - Surprise, Arizona

My food is usually pretty bad, mostly cold, I've complained before and no one listens. Today all the food was lukewarm and we ordered 21.00 in food. Im sick of wasting my money, I'll go somewhere else from now on. I go about every day. Not anymore read more

My fiance and I got two combo meals and while my fiance was half way through his burger he noticed that the cheese still had the PAPER attached to it. He wasn't gonna complain or argue, just wanted a new burger but as he explains to the girls working, they ALL started laughing at him. I will never go to this Wendy's again. Even after telling the manager, she hardly did anything and the other girls stood there smiling and denying it all. It's sad because they could of at least been accountable about it and apologized. Already called corporate and complained but hopefully no one else gets treated the way we did. They obviously dont give fuck about there customers or how they prepare food. read more

I just have to say the few times I've been to this specific wendy's it has been amazing. Hot, fresh food. Insanely fast service. And everything was as ordered. The staff was friendly and even were helpful when I was misnaming things. They made sure I was getting what I wanted. Definitely would go a few extra miles to this Wendy's be a lot of others in the area. read more

They literally got every single part of my order wrong except for the drink. I drove through about 15 minutes before close. Not unreasonably last minute. But everything looked shut down. I ordered a burger with no bun because I have a wheat intolerance. Right away the person taking my order seemed baffled. "No fries?" "No, no bun." Ok. I tried to order a broccoli cheese potato because I know some Wendy's have this or use to have it, but they said they only had sour cream and chive or chili cheese. No problem, I'll take chili cheese. Then a Jr. chocolate frosty. The first thing he handed me was the frosty. It was vanilla. I had to wait until the order was finished about 5 minutes later before I was able to speak to him again and request a chocolate instead. Then I glanced in my bag of food and the burger clearly had a bun. Okay I can't just remove the bun, because just the contact with the burger is enough for a reaction. But honestly I was too afraid to ask them to remake it because by this time they were about 5 minutes till close and I was afraid they'd spit in it or something. I'll just give it to my husband and the potato will be my dinner. Then I got back to my hotel, got out the potato (with no fork or utensil) and it was a CHIVE potato. No chili or cheese. Just a dry potato with chives. There wasn't even any sour cream on it or in the bag. Great. read more

This is the worst Wendy's and their customer services slacks big time. Every time I come here there is an issue. Wether it's good being cold, or the dining area dirty. Came through the drive thru and ordered nuggets and a drink. I get to the window to pay and they asked if I wanted spicy nuggets instead because they are out of regular and I would have to wait if I wanted regular. They simply could have mentioned it when I ordered. If I wanted spicy nuggets I would have ordered them to begin with. They are just always rude whenever I am here. Won't be returning. read more

There's a clear reason why this new location has such a pour rating. It's Tuesday, August 14th at 7:38 pm. I walk in and stand at the counter looking at the menu board. While four employees, standing at the drive-thru area stood complaining about their job, stood talking to each other and never once acknowledged me standing there. Two looked at me and kept on talking to each and complaining. WOW. All I wanted was a drink. It would have taken them 3 minutes to take my order and go back to complaining. SUPEE POUR CUSTOMER SERVICE. read more

Remind me to never come back here. The employees are crazy and the customers even crazier. Two stars cause I like the food. Employee wanted to argue with me about cell phones. Customer wanted to argue with me about the health of beanie wells. read more

should have looked at the reviews before i came! i understand it's stressful to work in fast food but this buisness would run a lot smoother if they would hire more kids, i respect my elders but leave the FAST food to the FAST kids. sodas were flat and she just said "we're handing them out to the drive thru flat" ok? i paid $4 for this damn drink i don't want syrup. then when i finally got my food my burger was so cold and the fries were soggy. never coming here again. read more

The food was cold the fries weren't fresh and the service was terrible the employees we yelling at me and charged me for another thing of nuggets I didn't get dont ever come here it's terrible there was also a hair in my food this is terrible read more

Fast service, and clean facilities. Food was hot and tasted fresh. Nice to be able to eat and get back on the road in no time. Thank you Wendy's! read more

New Management., Food is good here and there, Customer Service sucks at drive thru, My drinks are always wrong and they seem not to understand the meaning of "easy on the ice". read more

This place was absolutely awful. Food was very cold, the restaurant was dirty and when I had a complaint, the manager Cameron was absolutely rude about it. Do not eat here it is a waste of time and money go to the other location on cactus. I will be talking to corporate about This Location and hopefully action will be taken to remove the rude people read more

We got horrible food from this location and got ill. They would not refund money just wanted to give me gift cards for more food.

I think it's terrible to go get a hamburger and a small fry it's going to cost you almost $7.50 so I had to take off the Frey 550 for a hamburger where is McDonald's read more

The food was good and the customer service was refreshing. I wish the .50 Frosty's was still going.

Dry burger with very little toppings. 1 slice of tomato, 1 leaf of lettuce, 1 ring of onion, and a dab of mayo and ketchup. I'll find a different Wendy's next time. read more

Fast enough just doesnt feel like the same selection than the one in Goodyear maybe I'm crazy ...

Don't eat here. 16 min stuck in drive through and once there is a car or two behind you your stuck for the whole crazy trip. 16 min two combos, I left with three large fries and a horrible tasting Chibatta burger, could not eat it. Also ordered a hamburger with no cheese and only ketchup. I asked them to check to see if it had cheese on it and it did. So they replaced it with a large fries. Stay away. No big deal just pass this place. read more

Just went through the drive thru and they forgot my 4 piece spicy nuggets, so we went inside and let them know. But the manager with the short blonde hair was like "I know I put them in there" but she didn't and we didn't even get a receipt, and when I mentioned that they just gave me any receipt. They made a big deal out of them forgetting the nuggets, I wasn't even mad or rude I was nice because I work in this industry. The manager needs to work on her customer service and problem solving skills bc that ain't it. read more

Hate to write negative reviews. Fries were undercooked and the burger crap. Cold and Soggy lettuce and tomato. The Wendys on Southern and Signal Butte is the way it should be. Disgusting lunch. Threw the crap away. read more

I ordered the fruit and vegetable salad with blue berries and strawberries. I wished I had not ordered it. I seems since we have moved to Surprise, AZ, we can't seem to find any fast food places that are any good. My salad had hardly any strawberries, I'll be making my own from now on. Wake up AZ learn to cook and make salads. The picture was no where near the real item. Terrible, won't go back. read more

I don't expect to get cold food when I order food to go. I have a feeling if we had dined at the Wendy's it still would have been cold. When I called when getting home the manager said sometimes the food is cold if they get backed up. That is no excuse. It just so happens we were the only order posted. Therefore they were not backed up. I use to stop at Wendy's because I thought they were a better than average fast food. That is not true. read more

Absolutely no stars for this location. My family and I go to this location about once a week. Our family had just gotten off a 6 hour flight from our honeymoon and we just wanted something quick to eat before we called it an evening as it was already 10pm by the time we hit the drive thru. There were about 5 kids working that evening none over the age of maybe 20 and as we placed our order they said it would be a 6 minute wait on the spicy chicken sandwich I ordered. Even though it was beyond frustrating we said ok because again at this point we're starving and to top things off I'm 5 months pregnant so I was willing to wait. We pull up to the window and hand the kid cash to which he responds he doesn't have proper change so could I scrounge your the exact amount. Fine whatever, we do that. He then says pull around to the front and they will bring us our order. 15 minutes later they come out and bring our food. I checked my sandwich because they always seem to forget to add cheese even though they charge you for it. And what do you know, no cheese. So my husband proceeds to go in and get the cheese which is rudely given to him by whatever kid was managing the night shift. So we get home only to find out that the 4 for 4 orders we placed for my husband and our daughter didn't even have the chicken nuggets. At this point it is what it is because we were so frustrated with the service to begin with that we had no energy to drive back and complain. As we ate what food we got I noticed halfway through that my chicken sandwich was really chewy and even soggy in some areas so I ditched it and went to bed. My husband called shortly after because we wanted a refund to which the kid who answered the phone said he would be happy to do so tomorrow. Fast forward to the next morning, no sooner am I up trying to unpack and get organized to go back to work that I'm hit with a wave of diarrhea. My first thought was maybe just stress from the plane but as the day progressed and my symptoms got worse and I continued to be in agony over the toilet unable to even get out of bed unless to get to the bathroom, I realized these are symptoms of food poisoning or some sort of food born illness. I called my OBGYN to which she confirmed it sounded like food poisoning. My husband then went down in person to this establishment and talked to another manager on duty about the situation and was told he could just get his refund and be on his way. This manager on duty literally told him that food poisoning takes 3-5 days to show up!!!! Are you kidding me. You're a manager in the food industry. Not to mention the fact your insinuating my husband was lying over this is simply ridiculous. At this point forget the $20 we spent, it's your lack of concern for the food your serving to the general public that's alarming. This location primarily serves the elderly so you think they would be more aware that elderly and pregnant women are highly susceptible to food born illness. My husband then asked for the district manager's number so she wrote it on a piece of paper and gave it to him. This was now a Sunday evening at about 5pm that my husband called the number. At 830pm the number called back. The person on the other line simply just said hey this is Steve, so my husband asked if he listened to his messages and Steve replied, no. So at this point we are both so beyond frustrated with everything. My husband tells "Steve" about our experience and that the only resolution was to remake our order or a gift card. Which we could care less about. Steve then says, well yea that's all I can do and then starts mumbling as if he's high or drunk so my husband and I look at each other like we just got punk'd. It's very hard to believe that this person on the other line was a district manager calling us back so late on a Sunday evening and would be so unprofessional. So now at this point this whole establishment has mad a mockery of our experience. You should all be ashamed of yourselves. Your customer service is bull. The fact you could care less about the fact you put me and my unborn child is danger should be grounds for termination. I don't care about the $20. I care about the fact you think it's a joke and went through the motions of giving a fake number of your district manager. Do you have any idea the liability you could face if my child is affected by your lack of universal precautions? Or if my child dies because they find a food born illness that affects the fetus. I hope you all face the consequences of your actions. As this doesn't stop here. I will report you to the better business bureau and file a formal complaint with the health department. You will not get away with your actions and disregard for the health of myself, my unborn child and my family. read more

I had a baked potato around noon with a small bacon cheeseburger. The potato was perfect as they always are. The burger was cooked right but not much flavor. If you are from out of town this is always a good place to go eat. The staff is friendly and helpful. The place is clean and modern looking. I'll be back. read more

I, like many of your customers I'm sure, reside across the street in Sun City West. I patronize the restaurant 2 to 4 times a week and appreciate the courteous 10% discount to seniors. It is not so much a financial issue as the courtesy. I almost always order the same thing so normally the price is the same. One exception is an employee named Christopher. I noticed several times that he did not extend the courtesy and when I queried him about it, his cavalier response was "oh, I always forget that". Because I never know when this disrespectful employee is going to be there, I have decided just not to go anytime. read more

This is the WORST Wendys ever. Every single time I have been there they messed up our order.