Standard Wendy's. We've come a few times to get a Frosty bc my husband loves them. I love the new inventive flavors they feature that rotate with the seasons. Still, the first chocolate is my favorite flavor. They had Thin Mint the last time we stopped in and it was good, but tasted more like a sundae than the frosty as the mix-ins were chunky and changed the texture. Drive through moves fast enough - but we had only ordered a to-go Frosty (one) and had been sitting forever so my husband wanted me to fun inside and get it since there was literally no one inside on a Saturday mid-day. He pulled out of the drive-through and I ran inside and the gal said it would be an issue - but finally worked it out - so I could just get the Frosty and take it. In the end, it took longer to work that out than if we'd just stayed in the line. read more

genuinely the worst service i have ever experienced, cashier refused to acknowledge me, waited 40 minute and my order was still wrong. tried to get a drink but there was no ice in the machine. can't be this hard to make minimum wage. i could have gone to a gas station, 5 minutes before closing, and get better service. read more

Did the drive thru today for the loaded nacho burger combo. I wanted a peppermint frosty, but was told they only have chocolate today. I got a coke instead. The drive thru line was long and they were slow! I thought maybe they were short staffed, but after reading prior reviews this seems to be the norm. The staff was really friendly though and we got everything we ordered. The fries were hot and salty and the nacho burger was amazing as always. They just need to speed up their service a bit. read more

Wendy's - Loaded Nacho Cheeseburger Combo - Burgers Near Me - Virginia Beach, Virginia

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DO NOT EAT HERE!!!! YOU MAY GET FOOD POISONING!!!! I just ordered a junior bacon cheeseburger meal..... the burger was so cold that the cheese never melted in it! The fries were cold! The pineapple-mango lemonade that I paid extra for was not drinkable! It tasted like it was coming from a nasty bottle or old metal container!!!! I was so displeased, I went back through the drive-thru and get a different lemonade.... It tasted just as bad or worse!!!! Who's in charge of this dump???? This location needs to be closed down! read more

Wendy's - Receipt of horror! - Burgers Near Me - Virginia Beach, Virginia

This is your typical fast food joint. Nothing special. The only reason for this review is because of Liz. I called and had an unusual request and she helped me. She stated right up front that they were short handed which was good to know. I placed part of the order online and part in the restaurant. No problems and it was fast and ready. They were definitely short staffed because they don't answer the phone. I was lucky to get Liz the 1st time I called. The large order was correct with no issues. read more

Very odd experience. I went to order, and as I'm ordering, this short black dude working the counter doesn't acknowledge anything I'm saying. Like he could atleast be like "gotchu anything else" or nod or something but he's just quiet, so I don't know if he got my order until I finish. As I finish up ordering, he hands me a cup, and I say thank you. He says nothing. Besides that, the food was alright. The fries tasted fresh and the burger was a little soggy but not too bad. Also the entire floor was wet, and that was kind of odd(no wet floor sign) read more

This place sucks. This is my first ever yelp review. That's how bad this place is. Been to this location a few times and each time the customer service is TERRIBLE. They are rude right off the bat and usually mess a simple order up. If I could give this place 0 stars I would. I suggest going to eat somewhere else. read more

the food itself was good and tasty. the service however could use some work... they were so rude to my husband. After he pulled through the drive thru he was wondering what he did to deserve that kind of attitude especially getting off his own 12 hour shift... like can we have some human decency ? The ambiance is probably the worst I've ever encountered. read more

Yall- it's just another Wendy's. Nothing exciting to see here. Service is slower than CFA (obviously), but faster than McDonald's. If you're really wanting Wendy's this is the one you'll go to in the Hilltop area. I don't know many people who will actually go out of their way to visit a "better" location when they are going for fast food. Doesn't that defeat the whole purpose of it being "fast" food? It's all about location and this one is super convenient. Right by Walmart and Target. Conveniently located off 264 so it's great when you're leaving the resort area and just want to grab something easy. If you're feeling freaky there is a new adult toy store on the same block too. During my last visit my lemonade tasted a little sour, my fries were cold and mushy. The visit before that things were all pretty good, my food came out hot and everything in my order was correct. It's hit or miss- It takes a lot for me to "blacklist" a fast food location. I try to keep my expectations really low for each experience. Employees have been fine- nothing to brag about, but nothing to complain about. I don't expect 5-star service from a Wendy's. This location hasn't done anything to cross the line so I'll keep going when I'm in the area and craving a JBC or frosty. (Oh and you can get that frosty for free if you check in on Yelp) read more

Just got home to enjoy my krabby patty meal to indulge and embrace my inner kid to finally find out what a krabby patty is like and while living through the experience i found a lonnggggg black hair in my krabby patty.... The hair was almost 2ft long i felt like i was eating "the nasty patty". While i may be making jokes in this review it is a serious issue with my burger. It's actually sickening to think about, it was so long... read more

This has to be the worst Wendy's I've ever been to, constantly poor attitude from every employee here, constant 15 minute plus wait for a few items which ends up being on stale buns and cold fries, and the employees give crazy amounts of attitude if you say anything, this location should be shut down or completely re staffed before Wendy's looses another location, have watched 4 people leave the line just this morning after waiting 10 minutes without even having their order taken. read more

Service was pretty slow especially with several people in the back standing around. The food tasted great and I got what I ordered.

Service is slow, restaurant is always dirty, lines are always out the door and wrapped around the building. Unfriendly staff. Orders are always wrong no one can read orders here a definite disaster! read more

Got a frosty and it was thick and frosty. I get the chocolate of course- the traditional flavor. Line moved fast and service was friendly.

This is the worst Wendy,s I have ever been at. If you get an hour for lunch, you better think twice about eating whatever they give you because you will not have enough time to eat it. I have had to leave the drive thru on many occasions because with being behind only one customer, I ran out of time. I work at Walmart, right next door, we get an hour for lunch. It's so sad that these people don't care about their customers. read more

I just got a supposed 5 dollar jr bacon cheese burger biggie bag but only received two regular burgers inside like wheeres my fries and and wheres my nuggets?! I expect to get what i pay for period. read more

I've never been to a worst Wendy's then this one, placed an order online for pick up. I walked to the Wendy's and with no signage waited outside the door for almost 10 minutes knocking on the door and glass to get there attention because the doors were locked plus its an 85 degree day. When I finally noticed someone bringing food to a car that had to pull up I walked over to her and said hi. I need help. I placed an online pick up order. I don't have a car she said sorry the lobby is closed and tried to close the door. I said hold on. I don't have a vehicle and she told me to get in line in the drive-through and she could help. Never in my life experienced that level of shit Customer Service that enticed me to make a review. The fact that she expected me to stand out in the drive-thu, in front of moving vehicles, and some people might not even be paying attention is ridiculous. It seems as though she was a manager because she was hollering at one of her employees to come in. Hopefully this review helps somebody, not go through the same headache I went through. read more

Ordered a spicy chicken through Door Dash and looks like they tried to serve me a salmonella sandwich. I received a completely raw breaded chicken sandwich. Tried to call and they picked up the phone and hung up. Tried multiple times after that and they still wont answer. read more

Wendy's - A breaded raw sandwich. - Burgers Near Me - Virginia Beach, Virginia

Super slow. Salt and pepper packets were *gasp* MOIST , and looked like they were rolled in the dirt. The fruit on my salad was warm. The dressing was warm. The staff was nice though. ‍ read more

If your dine in is closed put something on the door. These places need to close down or pay more if they're having staffing issues.

I normally don't write reviews and I HATE complaining about places (especially during COVID when everyone is doing their best) BUT.. this Wendy's has super slow service. Like, I'm talking snails pace slow. The food is fine. I've never had a problem with it and they never got my order wrong. The people who work here are nice. Eat here, if you have an hour or two to spare (I'm not kidding. I waited in line for 45 minutes) read more

Lily the employee taking orders at the drive through should get a raise! We went on Friday at 1 pm and there was a very long line of cars. She was super pleasant taking our order but really showed her work ethic when we got to the window. She was juggling orders, collecting the money, and giving the customer their food. There was an extremely loud employee near her answering her personal phone and screaming that her phone was breaking up. Lily kept her cool the entire time. She was professional and very polite and should really be recognized for it. read more

It's Wendy's there isn't much to say honestly. I'm just glad I didn't get sick, that's really all you can ask for from a fast food place right? read more

Be forewarned. If you order a Junior cheeseburger and a small drink. You get what you EXACTLY ask for. If you want a child's small drink, make every way possibly clear that you want that or you will be given a adult small drink. I nosh all the time, which allows me to indulge in the things my doctor really, really doesn't want me to eat. So when I was given a cup that was what was considered a large when I was a kid, I switched it out for the other size. Then she told me that there was no extra charge. SERIOUSLY? I should have been reimbursed. But instead, I ate my burger and filled my small cup with unsweetened tea. Then went up to the counter and told her exactly what I had expected. She asked if she should get the manger. I told her flat out NO. But this would be going into a Yelp review. There were only 3 employees in the store at this time of day. The 1 working the front. The 1 at the window which also cooked and the manager on duty, which was no where to be seen and no other customers. And people want a cost of living increase? read more

Nicole was the most helpful employee of all time!! Come here on a Friday night she will treat you well

The drive thru worker was rude from the time we started ordering. We also didn't get an order of fries. We had two, very simple, combo meals as our order. read more

This is the slowest Wendy's I have ever been to. Waited over 15 minutes to order and get food in the drive through. Would avoid if possible.

Slowest Wendy's ever. Waited in line for 25 minutes. The staff seemed dead. Food didn't taste nearly as good as other Wendy's, and they didn't give me a straw to drink my lemonade. Not coming here again. The Wendy's on Dam Neck next to Hooters is so much better. read more

Problems happened in this order: Ordered food and cashier was way too quiet so we had to repeat ourselves constantly. All but 6 drinks were out and from them only the basic selections, not vanilla, cherry etc.. you pay the extra for the drink for the selection. If I wanted to pay $3 for a large Diet Coke, I can literally go anywhere. No ketchup at the pumps and out of cups, spoons and napkins. 15 minute wait for cold food. Slow service and bad smell in store read more

I do not get to Wendys very often but decided to go on my lunch break today. I ordered a single with no cheese meal. I ended up getting a plain burger with just meat and bread, along with cold fries and had to wait too long to be able to go back and get my order corrected. That will be my last time at that location. read more

Rolled up at 10:00pm with the lowest expectations and I was pleasantly surprised with the outcome of the service and the food. There were no wait, the cashier was all smiles, and the food was hot. I got the 4 for $4 deal and scores a cheap late nite bite. read more

Worst wendys i have ever been to. First the sweet tea is just water down and it tastes like water with sugar and then the fries are not even warm... like seriously people you might have got a new look but ur service is terrible read more

i came here to get my food and the guy at the window sees my dog sticking her head out the window and gets immediately so rude and disrespectful. he's rolling his eyes the whole time and shaking his head and didn't say you're welcome or have a good night. nothing just basically threw the food at us. read more

I don't even know how to start this review.. Went to the drive thru to get a sweet tea and a spicy chicken Caesar salad, and they had a sign posted on the ordering machine (see photo).. The lady on the mic was clearly struggling as she told me she would be right with me, but left her microphone on and I could hear her freaking out about the computer system, not sure what to do. No big deal. Then when I do finally order a large sweet tea, she asks me what size. I repeat LARGE. I order the salad and say "that's everything" and she says "what else?", so I repeat "that's everything"... I get up to the window and three employees are standing around the computer looking confused. I wait another 5 minutes and another lady opens the window half way and practically throws the bag at me.. Really guys? It wouldn't have been a big deal if you had just apologized for the wait and maybe, I don't know, told me to HAVE A NICE DAY? Or THANK YOU?? I won't be coming back. read more

I have gone to this Wendy's off and on for several years. Each time I've been the service has gotten worse and worse. Even if there are no lines, they are still slow and don't seem to really care about giving good customer service. Today was the last straw. I mean, ordering a salad and taking TEN MINUTES to get it when there is only one person ahead of you, and the people behind you get their sandwiches first? I think not again! Dave Thomas would be really, really upset..... read more

Service is always slow, but today was the worst I've ever seen. We were in the drive thru line for over 40 minutes before even placing our order. We would have left for something else, but most places we eat at are closed Sundays. There were only three people in front of us, but even with large orders fast food should not take 40 minutes. I would give zero stars if I were able because the one thing that's supposed to be guaranteed with fast food (speedy service, obviously) was not even remotely met. read more

This location is one of the better ones we go to, usually late night, where sometimes late night is for stale, cold or not so fresh food. This Wendy's has always, always given us hot food. Hope I haven't jinxed myself!!! :-)) read more

If I could give this place zero stars, I would. I always go here thinking maybe they've changed. Nope. I'm totally wrong. In just this last week, we've had our orders messed up twice. This second time around that we tell them about it, the manager tells us to just call corporate, and her staff is in the background shouting, "They lying." Really? You're not a manager. You're adult supervision over a bunch of grown children that can't even slap a burger together. In total, I've had my order messed up here 15 different times. It's tiring. Don't bother ordering here. They're just going to mess up your order. You'll get a single instead of a double. You'll probably receive your bacon. Your fries might be mildy above cold. You may never know. This last instance I was told they just put burgers down and it would be about a 3 minute wait. I was there for 15 minutes! And! The burger patties were cold! How??? Seriously. I run my restaurant blindfolded and have maybe one complaint a month. These people have a line of complaints. Start caring about your food and customers, or just shut the hell down. I'm done with your garbage service and cold food. I'll drive the extra 15 minutes to the cool Wendy's on Tiffany Lane. read more

I went here after weighing in for my wrestling tournament. The service is atrocious. Way too slow. They gave us our drinks but NO STRAWS, and while we were waiting for our food, they were joking and dancing. This definitely needs to be fixed. read more

Went through the drive through tonight for dinner. We ordered two spicy chicken sandwiches, one pulled pork sandwich, pulled pork topped fries, and 3 things onf chilli. I haven't had Wendy's in such a long time. I almost forgot how good their chili is! We did have to wait 5+ minutes because they had to cook the chicken for our sandwiches but I didn't mind waiting for fresh food. When she brought our food out she forgot one of our sandwiches too. BTW,pulled pork French fries were just a fail. read more