I'm grateful to be able to write this review for American. I would enthusiastically recommend this…read morecompany to anyone looking for HVAC service. I got several quotes to replace my AC. I was referred to American by a friend, and they hit the ball out of the park at every customer touchpoint. I had the pleasure of working with Curtis first. He came to my home to give me a quote, and the thing I appreciated the most was that I never felt like he was trying to oversell me. He provided me with education, walked me through all my options, and gave me his honest opinion about what I truly needed versus what would be "nice to have." In an industry where most consultants are concerned about their commissions, Curtis made me feel like he was genuinely concerned about my needs, my pocketbook, and my satisfaction with my purchase. This is how you secure a customer for life. I was also extremely pleased with my installation team. I would like to give special thanks to Angel and Evan. These two were warm, respectful, and professional. They were sensitive to the fact I was working from home during the install, and they made every effort to allow me to do my thing while they did theirs. Angel did an awesome job correcting some issues he found in my attic. He shared pictures of his work and the quality really shone through. I feel confident that my system will live through many scorching AZ summers. In addition to the care I received from these hardworking techs, I was also super pleased that American offers interest-free financing for qualified customers. Obviously a new system is a huge investment. Having the option to make payments helps me balance this major purchase with my other priorities. I can only speak for my experience with their HVAC team, but based on that experience alone, I will be using American for all my plumbing and air needs. Please accept my heartfelt thanks for all your work. This company is truly amazing.

This company is garbage. First we bought an air conditioner from them. They told us they were going…read moreto warranty it. It was never completed. Once we had issues and contacted them for replacements, there was no warranty on file in order to have our items replaced. They mandated that we did all work through them and they would cover it but then when we try to schedule them they were impossible to get out to our place. They booked us an appointment about 6 weeks out and minutes before the appointment they canceled on us and said we were on a priority. Poor management, poor service, save yourself the trouble and go somewhere else

The Way Cool Plumbing & Air team did such an incredible job installing not one but TWO new AC units…read more& TWO new furnaces in our home in North Phoenix. Chris and Kyle both were integral in getting this project taken care of for us. We were nervous about the cost and getting the units installed but the team worked with us on both those concerns. They were understanding of our budget and were creative in finding a way for us to stay within our comfort zone. Also, they were quick to get the units installed. We were concerned that we would be without AC for a week but Kyle was able to get us on the schedule a day later! Jorge and his team doing the installation arrived right on time and I really appreciated the e mail & text notifications of who each of the installers were that were entering my home. They were very tidy and thoughtful with the installation and from what I can tell they did an incredible job! Our house is nice and cold! I would totally recommend the Way Cool team if you have any AC maintenance or need a new installation! Thank you Chris, Kyle, Jorge and team! We really appreciate you guys!

Had a great experience with my HVAC team from start to finish…read more Kyle came out about a month ago, walked me through everything, and provided a clear, honest quote--no pressure, just straight answers. Then Jorge and Jeandro came in and put in the real work--about 10 hours fixing issues that dated back over 50 years. Not an easy job, but they handled it with professionalism and attention to detail the entire time. "True service isn't just showing up--it's solving problems the right way, no matter how big." Really appreciate the effort and craftsmanship from this team. Highly recommend.

Was having some strange popping sounds coming from my breaker box. Contacted BB, and they sent…read moreChris out same day. He inspected the box and determined that it needed a refurbishment. (31 years in the AZ sun) He cleaned up some damaged wires, and replaced all breakers. Installed a surge suppressor to bring to code also. Not inexpensive, but just bought 30 years of peace of mind! Chis is a pro that has earned his stripes. Skilled, competent, and personable. Take care of him, BB!

Beware! Appears that this "locally owned company" was purchased by a private equity group (Flint…read moreGroup is the platform company with General Atlantic being the private equity firm). We ultimately paid way too much for a basic 50 gallon hot water heater swap (bundled price of almost $3000). I was out of town and my wife was busy with work when this happened. We had used Bumble Bee Plumbing in the past and trusted them. That trust has been broken and will never return. My wife left a Google review. There was a response posted as "response from the owner" which left a phone number of 602-813-0298 to call so we could speak with their "manager" to address our concerns. I tried to call that number twice...it's been disconnected! Do your research, get multiple bids and verify that the company you are calling is truly LOCALLY OWNED and has not been rolled up under some private equity structure. We have all seen countless stories about how private equity could care less about the customer and how they leave a trail of destruction and debt in the end. It's largely about profits, margins and EBITDA (earnings before interest, taxes, depreciation and amortization). This is the valuation metric that's referenced (with a multiple applied) when they sell. In most cases, that's ultimately ALL PRIVATE EQUITY FIRMS CARE ABOUT! It's a sad yet not surprising story on the fleecing of America! All I can say about Bumble Bee Plumbing is my experience was very different this time and it appears that since my last time using them, private equity has gotten involved. I'll let you draw your own conclusions! Would love to see a customer advocacy/awareness story on one of the local news affiliates about how private equity has consolidated so many previously locally owned trade businesses (plumbing, HVAC, electrical). This might be a good starting point for that type of story.

I'm reviewing based on work done for my Dad who lives next door…read more Jason came on time. No nonsense. Gave two options... quick fix or big fix. Went with option #2. We have a house from the 70s and the washer pipe was leaking right at the drywall. Resolved without drama. Not too pricey.

We used AZ Family Plumbing for plumbing and gas jobs. Jason did a great job both times, was very…read moreknowledgable and explained things along the way. For sure we'll be using this company in the future.

I was optimistic about this company because of good reviews on Google and Yelp and Nextdoor. While…read morethe cause of my leak seems to be resolved (at least for now) it did bother me that I took the time to ask several times with the dispatcher "Taneea"(sp) and she said there was no fee to diagnose and I kept asking are you sure because in order to see where the leak is coming from my bathroom upstairs from the shower and where it settling we need to look at the pipes underneath where the drywall is and that involves cutting the ceiling drywall. And I asked her again several times if there's any charge for leak tracing or anything she was leaving out just to look and see before repairing and she said no, there's no diagnostic charge. They get here and tell me it's gonna be $125 just to cut the drywall and I just don't understand how there can be such a disparity between what I verified by phone and what I was being told now. And even if I give them the benefit of the doubt that the dispatcher was mistaken (though that's something very strange for a dispatcher who works for and represents a company to say, if not true) the fact that she did tell me that clearly, you would think to keep a customer they would stand by their own word, so not a great first impression. I still paid them $455 to change the cartridge in my shower, but they would not take five or ten minutes to cut up two 6"x6" holes in the drywall and look inside to see if there's any other extensive damage or leaking. I may just leave it for now and keep an eye for any signs of staining or moisture rather than deal with drywall repair. I still will inspect around the electrical where the ceiling fan canopy is and remove it from the ceiling to see if there's any water damage to the fan and light fixture or if it can be salvaged and still works once all is dry and I can restore power to the room. But they refused to look for any signs below to ensure there were no other signs of a leak unless I paid more. Another thing is with a large hole behind the shower faucet escutcheon where the leak occurred what's to keep another cartridge from failing and leaking right down into the room below and getting into the electrical and drywall and ruining another ceiling fan? I wish they'd have taken the time to tell me how to seal off that wall behind the faucet handle or given me suggestions but they just kind of did their job and left. They didn't offer me any advice or tips to prevent this again or set my mind at ease, and taking the time to do that would have made me feel more "taken care of" and built a rapport as a new customer. They just wanted to do the job I asked and go. So while I have no other complaints so far, they didn't go the extra mile or make me feel reassured at all for such a serious issue. It was just a "job" to cross of their list and not spend a second longer than necessary to show, discuss or reassure.

Arrived within an hour of requesting a quote, quote was FREE.. no trip charge. Tim was great-he was…read moreinformative and gave me a quote right on the spot and their price beat the 3 other quotes I received this week. Plus he was able to do the whole job right there on the spot. He installed 2 drip legs and replaced the irrigation vacuum break valve. He was fast and efficient- no sly salesman up-sell moves which we greatly appreciated. He helped us get the job done before we replied to our BINSR request. Grateful for this company and would highly recommend and use them again!

easonable price | $1-100 I was so impressed with this…read moreplumber, Javier at Copper State plumbing. I thought I had a pretty big plumbing issue and contacted Copper State plumbing to get some assistance. Javier came out to my house with an hours of my initial phone call. The staff that first responded to my phone call was so polite, kind, courteous, and explain some of the process. Javier came out and looked at the situation and was able to problem solve with the process of elimination. To be on the safe side since he was unable to detect a leak whatsoever, he contacted a restoration service to help me to make sure that I didn't have a leak that you couldn't see to the eye.. I have a pretty large crack in my ceiling 21 inches long so I really thought that my upstairs bathroom had a problem impacting in my downstairs bathroom.. I purchased this home, not too long ago and Javier reassured me that if there was a leak, he would find it.. When we spoke, he mentioned that he used to work for the union,, And so did my brother, stepbrother and stepdad.. I know that he comes with a lot of experience many many years, so I was confident with his service. He was super kind, professional, and explain things in layman terms for me. I would highly recommend Copper State plumbing to anyone! I have been talking to many of my friends, letting Them know what it awesome plumber he is... And honest! The restoration company that he suggested just left and like Javier said I do not have a leak.. They put a wand up to check to see if there was any moisture in my ceiling.. And guess what Javier was right.. The previous owner of this house must've had a situation and then did a bad patch. I am really grateful for Javier and Copper State plumbing for responding so quickly and ease my anxiety. If you want a honest dependable plumber, You definitely want Copper State plumbing to help you. If I ever get in a situation that involves plumbing... I'm calling Javier.

Today I called Copper State Plumbing Services to resolve what the City of Avondale said was a sewer…read moreblockage somewhere between the house and the sewer line. A tech came to the house on Thurs. and said they would check the cleanout drain to see if that resolved the issue, but after helping find the cleanout drain, it had not been uncovered and once Rocco found it he was able to clear the obstruction. Rocco was at the house for about an hour. He was very friendly, courteous, very knowledgeable, and helpful. His rates were less than expected, but I was very grateful. To sum up today's trip, I would rate Copper State Plumbing Services LLC with 5 stars for the following reasons: * wore a mask when he came to the door *put on shoe/boot covers as not to track dirt in the house * Familiar with my neighbor and lives close *Returned my phone message and let me know what time he could be onsite *Called before he came to my home earlier than expected *Was very knowledgeable about his trade and what was the city's v.s the homeowners scope or areas of responsibility *Charges were reasonably priced Rocco was great to deal with, and I appreciated that he was willing to show me what and where the cleanout drain was. I would recommend this company to my friends and family and if/when the need arises, I will use him again. Thank you Rocco for a job well done.

Always professional and solved all kinds of plumbing situations at our home for over 8 years. Mike…read morewill come asap usually that day to see the problem and if he can fix it then he will. So impressed with all his work. We will always call this company first for any plumbing issue.

Mike installed our new kitchen faucet. Did a very clean install & had a deck cap to fill a hole in…read morethe granite top left from the old faucet. Highly recommend their service.

Communicated well, done in a timely manner and everything works properly. Would definitely…read morerecommend.

AMAZING CUSTOMER SERVICE. Great Family Business, Rapid response too our household issues and helped…read morea ton.