I called Sutherland to get an estimate for replacing my water heater after my neighbor's unit…read morestarted leaking. Since all of our homes were built around the same time, I assumed my water heater was also 17 years old and might need replacement soon. After I sent photos of my water heater and the model details, Ti took the time to look up the serial/model number on the Bradford White website and discovered that my unit was actually only 11 years old, not 17 as I had thought. He texted me back and asked for clearer photos to confirm the manufacturing date. I called him right away, and even though I currently have no issues with my water heater, he generously spent time explaining everything in detail. He told me that Bradford White is a very reliable water heater and that this model generally does not require routine tank draining for maintenance. He also gave me valuable advice for the future, recommending that when I eventually replace the unit, I should install it on a metal drain pan with moisture detection for leak protection. I was genuinely impressed by his honesty, knowledge, and willingness to help without trying to sell me something I don't need right now. He could have easily pushed for a replacement, but instead he gave me thoughtful, professional advice and saved me unnecessary expense. I truly appreciate the time he spent helping me over the phone, and I would absolutely recommend Sutherland to anyone looking for an honest and knowledgeable professional.

We have engaged Sutherland several times this year for plumbing jobs at our home. The office…read moremanager J'eerie, owner Ti, and plumber Jack each have provided excellent customer service in each of our interactions. Jack's plumbing workmanship quality has been top-notch. We also appreciate Jack's thorough and patient explanations and his professional demeanor. Thank you to Jack and all the Sutherland Team!

We hired Orest at OrCo Construction to clean up a bunch of projects the previous owners left behind…read more-- exposed wiring, an old alarm system, speaker wires everywhere, a doggy door removal, and exterior repairs. From start to finish they were fantastic. Orest came out for a free estimate, gave us a clear plan and a fair, firm price, and stuck to it. The work was fast but incredibly high quality -- they matched our wall texture and blended the paint so well you genuinely can't tell where the openings used to be, and the siding repairs look seamless. They even went above and beyond, tackling an extra spot we hadn't asked about. Great communication throughout, and genuinely friendly, kind people who take pride in their work. We could not be happier with how everything turned out, and we'll absolutely be hiring OrCo again for our next round of home projects! Highly recommend!

Orest and his team were great! Super professional, quick communication, and got the job done (two…read moredecks sanded and painted) within a few days of the request. They even replaced a few boards free of charge! I mentioned there were a couple of TINY spots my husband and I could touch up on our own but he insisted on coming back to make sure the job was 100-percent perfect. Would absolutely use again and recommend to friends and neighbors.

I called Sean with Imagine Plumbing for help with a slow-draining shower pan…read more He was very courteous and informative on the phone, and after asking a few questions, he explained the situation thoroughly. He also let me know he might not have the proper equipment to handle the repair and promptly gave me a referral. This kind of honesty is rare and truly appreciated. I will definatly call on Sean again when we have any plumbing issues

Sean and this company was awesome! There was an opening in his schedule and he came right out to…read moreassess our bathroom clog. We had put up with it for some time. We had a pedestal sink and I've also put up with that for ten years. He would have had to take it apart to fix the clog and it cost about the same price to just get a new vanity. So we did that and Sean came back the next day and's fixed our clog, which was pretty extensive. Yikes. Recommended better products to use for drains and catch hair etc... he was very professional and nice, and patient. Very reasonable prices in my opinion. He also is a cat lover like we are. We would definitely use him again!

Mario and his crew are outstanding. His inspection was remarkably thorough and the follow up work…read moreon our septic system was orderly, organized and done in a timely manner. We definitely recommend this company!

Mario is fantastic. He and his team do great work…read more I never hesitate to call Smitty's, and I'm never disappointed. They're quick, responsvie, skilled, and friendly.

There is nothing better than a long hot shower when you e been without hot water for 8 days…read more Icon came out the same day I called to assess the situation. Barry showed me the parts Rheem needed to send me to fix the water heater. Parts showed Tuesday around 11. I texted Barry and he happened to just finish up another job and was available. How amazingly lucky was that??? Awesome Water heater fixed. Hot shower was amazing. Customer Service was superb. Hope I don't need these guys again, but if I do, I'll call Icon every time. Thanks Barry!!!

I have used Icon several times. Basically a team of Owner…read moreTravis and Long time professional plumber Barry. What a great team, fast, honest reliable whatever they say is straight and right. Thank you ICON.

They came out same day and had the main drain in our old house working great in no time! I thought…read morethe price charged was very reasonable for the service. Would definitely recommend them to others.

Turn a $500 problem to a $1,700 problem with these idiots. Hire them for something that's takes an…read morehour or two they turn it into a two day project! If you want a professional, mr.rooter is not it. When your employees suck at getting wipes out of the line it's not the customers fault. You were never hired for anything other then remove wipes from the line for the third time!! Feel free to refund gross overcharges.

Needed new water heater, got quotes from Fusion and Home Depot. HD was 20% less BUT only quoted…read morethe water heater and the install with the caveat that any addition items or work would be added on. I've worked with HD before, and have had no issue, so I think they are fine I have no beef with them. Fusion gave a detailed quote of all items to be replaced and the model of water heater. The quote included new water hoses (stainless steel) , new gas hose, new earthquake straps, the addition of an expansion tank (which I think is now required for code). Everything that the job needed was on the quote. Baring unforeseen issues (which happen) I knew exactly what the cost was going to be. Some of the items may have not absolutely needed replacement, but you don't want a $30 hose to ruin a $800 water heater (which is what happened to my last water heater and why we are here today). The solution provided was complete. HD may have had a less expensive quote, but it would have gone up, so I think in the end HD was not really a better price. Given the good reviews online and detailed quote at what I felt was a fair price, the job went to fusion. From inquiry to initial response was very quick, a couple of hours maybe. All communication was timely. Install date was set for three days after my inquiry. The day of the install they were a little late, but I got a text communicating that and an arrival time. I appreciated that very much. When they showed John introduced himself, very polite, nice guy. Then they went to work. They completed the job in a few hours. They left the work area clean and removed the old water heater. The install was beautiful, I know it's a water heater, but damn it was a clean install. Fusion gets five stars. There is no aspect of this job that I can suggest a need for improvement. Price: Five Stars, since the price was close to HD, I feel that I paid a fair price Communication: Five Stars, responsive and let me know they were running late Install: five stars, you can just tell that they paid attention to detail and did a clean job. I feel that I didn't pay a premium for that attention to detail. Attitude: five stars, John's a really nice guy Thank you Fusion, I really appreciate the quality of the job you did.

John is extremely knowledgeable, communicative, and willing to research the unknowns on a project.read more

Left a voicemail and sent a text....no response. We are located in the same town so not going to be…read morerecommending Peter.

My only interaction with Pete was over the phone. I left a message and he called back. After…read morebriefly discussing the symptoms he knew exactly (not exaggerating, potato peels in the T pipe) what the issue was and talked me through how to DIY the solution. I took care of it myself, saved a little money in the process, and got credit from my SO for fixing the issue. Next time I have a plumbing issue I am definitely calling Pete!

Brenden was awesome! He came out early in the morning and was very helpful and friendly. After…read morelooking at my unit and listening to my explanation, he determined that my water heater would most likely need to be replaced. He also listened to my warranty situation with my particular unit and price break down if I were to go with another plumber qualified for the warranty service. I appreciated that he was upfront with me about everything and never tried to push me into replacing it through his company. He was very honest about what their price would be compared to going through my warranty and what if he would do if he were in my situation. I am extremely grateful for the honest work that this company does.

This company is going to break your bank. I hired them in August 2025 for air conditioner service…read more The technician said my unit was leaking Freon and too dirty to clean. He said ge would not service it because it will only make it a couple of weeks. They charged me $89 anyways. I called and got a refund since they refused to service it. Nice that they refunded money for service they never performed. They gave me an estimate of over 10k to replace it. I called clean air act. They serviced it up and said it's still has a lot of life left. Now 2026 Chris is texting me wanting to service it on a special of $49. Why? So they can refuse to service it again? They only want to replace units not service them. Here is a picture how they left it last summer. Refused to clean it too. It is still running strong.