While not the largest REI store, it fits the bill for what you may need…read more While REI is known to be quite expensive, they excel in their inventory and customer service. Never had an issue at this location and enjoy their yearly sales to grab items I've bookmarked. Location is also quite nice as there are other stores nearby for other goods if needed. I'd give this location a solid B to be honest.

Worst customer service! Pushed me into getting their credit card with the promise of $100 credit to…read moreuse in store. Fraudulently charged my credit card that I took out to get the hundred dollars and now refused to give me back my money that belongs to me and the promised $100.00. I canceled That cc and won't be going back to that store. The people in the store are particularly combative, rude, antagonistic. I had a horrible experience with Alex who apparently is a manager, but doesn't act like one. She did not manage the situation at all. Instead she further antagonized me and escalated the situation. She raised her voice at me, accusing me of something that I actually wasn't doing. I was just trying to get clarity on what the staff was doing and why my credit card got charged against my consent. There is so many other places you can buy the same merchandise for less money. I encourage you not to support this store. It's not what it used to be. I will never shop here ever again.

This awesome store gets busy but staff is wonderful. Got excellent help from Zach and Chris…read more(firearms department) with my recent visit. Availability of ammo and firearms on display is also very nice. Will definitely be back here again.

I had a very frustrating experience with Sportsman's Warehouse in Rohnert Park…read more I placed an online order that showed an estimated delivery date of June 11, 2026. The next day, I checked the website and saw the exact item was available in store. I called the Rohnert Park location and asked if they could simply switch my online order to the inventory they had in store so I could start my 10 day waiting period sooner without having to cancel and reorder. I was told that would not be a problem and that I could come into the store and begin the paperwork. After driving to the store and waiting about 45 minutes, I was told something completely different. They said I would have to cancel my online order and place a brand new order for the one they had in stock. That was not what I was told on the phone. I declined because my original online order included a $120 Sezzle promotion that reduced my total cost. Canceling and reordering would have meant losing that discount. I left the store disappointed and decided I would just wait for my original order to arrive. What really made this situation unacceptable was what happened afterward. The same day, someone from the store contacted customer service regarding my order. Then today, I received confirmation that my online order had been canceled even though I never authorized anyone to cancel it. WTF? Why would anyone cancel a customer's order without their permission, especially when they did not even process the in store purchase I originally came in for? I specifically chose to keep my online order because I did not want to lose the $120 promotion. I wasted time driving to the store, waited nearly an hour, was given conflicting information, and now my order has been canceled without my consent. This entire experience has been incredibly frustrating and reflects a serious lack of communication and customer service.

I had a great experience at the store, thanks to Gage and Chuck. They were very helpful in guiding…read moreme to my new favorite running shoes. First time purchasing Brooks running shoes! Their attentive listening and knowledge made all the difference (and they were putting up with some customers BS). Thanks guys.

Went to buy a gift for my son and no one approached me as I was browsing…read more I walked up to the chasier and everyone looked very miserable to be working and Brandon didn't greet me or crack a smile and awkwardly ringed me up....

I always try to go to mom and pops before I go to the big box stores.This just happens to be a…read moregreat tackle shop.\nCome by , check it out , you'll see what I mean.

I drove, 20 minutes, arriving at noon on a Wednesday. The sign clearly states open 7 days a week,…read morefrom 9-6. It was closed and remained that way for 15 minutes. No "Out to Lunch", "Be Right Back" or any helpful information. Poor customer service and waste of my time. This is why people use Amazon Prime, for better prices, better selection, and fast service, with great return policies, and no attitude of the red baseball cap wearing kind!

L ook, if you're wandering through Montgomery Village and haven't stepped into Sonoma Outfitters,…read moreyou're essentially evolutionarily stunted. It's the local heavyweight for anyone who wants to look like they could summit a mountain, even if the only peak they're hitting is the top of a wine flight later that afternoon. * Premium Selection: They've curated a lineup that hits all the high notes--Paragonia and Kuhl for the rugged soul, and even Vuori for when you want your performance gear to feel like a soft cloud. * The Footwear Holy Grail: This is my primary depot for Olukais and "birkies." Their shoe selection is broad enough to satisfy even the most discerning footbed enthusiast. * Vibe and Locality: It's a cool, local spot that manages to feel authentic in a world of cookie-cutter retail. It's the kind of place where the gear is actually better than your weekend plans. Truly a great store that keeps the Santa Rosa outdoor scene looking significantly more competent than we probably arep

I have been a loyal shopper Sonoma Outfitters since 2017. They stock everything I need, from…read morequality hiking shoes, to water proof rain gear. And all at competitive prices. On a recent gift hunting trip, I walked into a nearby shop to pickup a birthday present for my wife. I found exactly what I was looking for, however I not a single store associate would even acknowledge my presence. I then thought to myself, "I wonder if Sonoma Outfitters would these?" Sure enough they did and had other options as well. And of course, a salesperson helped me navigate through my decision and took the time to answer my every question. I love this store and hope they remain part of our community for decades to come.

Stopped in here because I had my rod and reel, but realized I was completely missing my spinners…read moreand tackle. I'm usually a surf fisherman, so river fishing is pretty new to me. I ended up asking the owner for some advice on how to get started in the local waters. He was incredibly helpful- not only did he recommend a specific spoon spinner, but he even took the time to show me the best way to cast and retrieve it for the river. This place is definitely a local gem. Whether you're a regular or you're like me and somehow managed to leave your tackle box at home, it's a great spot to drop by. Great service and even better advice!

Kayaking the Russian River is something I've had on my to do list for years. This summer, with the…read moreriver still flowing nicely well in to July, I decided to finally make it a priority for a weekend adventure. In reading, Yelp and other reviews all signs indicated that King's was THE place. I had stopped in the shop during other trips to Guerneville to check out their outdoor clothing and accessories, so I was familiar with them. I had decided on what's labeled as their Trip #2 on the website which is a 5 mile kayak (self guided) from Johnson's Beach to Monte Rio. I called and reserved a tandem kayak about 4 days in advance and was given a few options of a start time. I choose 11 am since we were driving in from the East Bay and didn't want to leave home too early. They were super friendly and helpful when calling and made sure we understood the trip details and were booking the right package for our skills and needs. A credit card number is required to hold your reservation. We arrived closer to 10::30 and luckily found parking on the street right near the shop-I was worried about that on a summer Sunday but maybe getting there earlier helped. The girl who checked us in was super knowledgeable and made sure she showed us a map of our route, which includes a small section where you need to get out of your kayak and walk it about 200 yards around the dam to circumvent it and then launch back in. We were provided a dry bag, paddles, kayak and life vests. They have you walk a few blocks down to Johnson's Beach and they meet you there with the kayak. This year, after the 2023 rainy winter, the river was flowing nicely-we had a mostly smooth paddle down the river. For quite a while we had quite a bit of solitude and it was so peaceful and lovely with the river and redwoods. Things got a little busier towards Monte Rio beach and downright chaotic as we had to navigate hoards of people swimming with no situational awareness of our kayak and others coming through. It was a relief to get past it and get our kayak to the boat launch. You call Kings as you approach Monte Rio to schedule your pick up. They were there for us to shuttle us back to Guerneville within 5 minutes of us leaving the water. I had the most wonderful day out on the river. We saw lots of water birds and turtles and for the most part it was a very serene trip, Highly recommend Kings and would 100% use them again. They know the river well and gave us advice about certain areas and seem like they truly love what they do!

Very nice, and helpful. Went in looking for a tactical vest. The owner let me try it, on and…read moreshowed me how to adjust it. Wide selection of weapons, from paintball to airsoft. Pretty sure I even saw a gel gun. And great value. Same price as places like Amazon, or lancer tactical. And bbs are cheaper than at Playland 707. Would recommend for anyone looking to get into airsoft or paintball

Excellent service, got my Etha 3 electric from them with the barrel kit and everything else at a…read moregreat price, also was very helpful with picking out the right paintball marker for me and it was exactly what I had been looking for

I love the whole team at this location! Great, knowledgeable and humble folks! Tanner, Michael and…read moreall! Thank you very much! Clinton S.

11/30/2024: Researching NO PFAS Rain Gear, Tents, etc.! The Sales Rep gave me a list of Sports…read moreGear Manufacturers who are eliminating PFAS from all sporting goods including, clothing, rain gear, tents, etc.! Upon receiving the information, I began an in-depth research of all sporting goods Manufacturers. Moreover, deducing refraining purchasing clothing, shoes, tents, etc. not until, 2026 due to carcinogen elimination from all products.