We worked with G! She is amazing!! Great smile! Super friendly!! And super super helpful!! ask for…read moreher if you need anything!!

Imagine REI and Marshalls had a wild night together and nine months later, out popped Sports…read moreBasement. It's enormous -- the kind of enormous where you half-expect to find a lost civilization in the camping section. And somehow they have everything. Outdoor gear, bike shop, rentals for basically any activity you've ever considered trying drunk at a party, lift ticket discounts... if it involves fresh air and mild suffering, they've got you covered. Now let's talk about the Basementeers membership, because it deserves its own paragraph. Twenty-five dollars. Once. For life. That's not a typo. For the price of a mediocre cocktail, you get 10% off forever, plus occasional 20% Friends & Family discounts. I've made worse financial decisions in the same afternoon. The staff is friendly, knowledgeable, and seemingly immune to the judgment you'd deserve for asking "what's the difference between hiking and walking." Basically: go. Join. Buy things. Touch grass -- they sell gear for that too.

Not sure what happened to the people who gave the low ratings. We really liked this place. We went…read morefor chairs for the cotati accordion festival. A young man - wish I remembered his name - was so helpful. We ended up finding the perfect seat, a folding love seat. They let us buy the floor model and we had the best time because of that chair - it was so comfortable. Thank you to all of you at Big 5- you really helped make our weekend fun and the chair was a real value too!

I have long thought Big 5 is underrated. If you want good sports gear for far less than the…read morecompetitors it's a great place. It's not the nicest cleanest nicest store in the world and while helpful the staff isn't the most amazing. But if they have what you need you can't beat the price.

Service by Jorge was excellent! Helped us find soccer gear (cleats, shin guards, socks). Super…read moreknowledgeable and friendly. The price of all the gear was reasonably priced. We will definitely come back for all our sports needs.

Eddie from the shoe department was very helpful, had very good customer service by making the…read moreinteraction with ease & helping point out the sales on shoes. He was helpful by walking me up to the registers since it was my first time coming in to this location.

Don't shop ever !!! Bought a bike for Christmas and tried to…read moreexchange it after seeing it was too small for my son. They tell me that they have a 24hour return policy on bikes and can't do anything . Now we are stuck with a bike that cost 140 dollars that my son can't use . Do not support this compan

I cannot believe the experience I had with this business! I just got back from picking up my bike…read morethat I only purchased two months ago. The derailer hangar snapped and needed to be replaced. This is why I left extremely upset! I bought the bike to go on rides with my son. I bought a separate seat that is attached to the middle bar so my toddler can ride with me. Last week during my ride we came across a cross walk where I began to cross and needed to shift gears up as I had just came from climbing a hill. While in the cross walk I began to shift gears down and the chain came apart causing my back wheel to be stuck. I had to carry the whole bike with my son it to the other of the cross walk. The following day - contacted customer service for help. I was placed on hold, then HUNG UP on. I immediately called right back and got the same woman who then told me she could NOT help me because I exceeded the 30 day return. She mentioned that she would have exchanged it but the bike was sold out. She then informed me the only option for me was to contact warranty and she referred me to my manual for the number. Next day - google GT warranty. Department was closed after 5. (Called when I was off work) Day after - called warranty and was transferred to a different warranty because they handled my brand bike and found out the department was CLOSED due to COVID. I then contact DICKS customer service and some guy answered who seemed like he just woke up out of his sleep and was high. I couldn't even believe it. He was so out of it... slurring his words... couldn't remember the things he was saying... and his sentences didn't even make sense! He told me that the bike had a 90 day return policy and to bring it to the store for return. Because of my strange interaction with him I contacted my local Dick's sporting goods and spoke to the manager Becky. I told Becky my experience and asked her if it was true that I could return my bike. She told me that it was not and told me she understood the frustration with warranty as she has experienced the department being closed as well. She made me feel understood and knew exactly what I was talking about. She told me to bring the bike in the store and that we could fix it. She gave me a heads up that it would be a first come first serve and I was fine with that as I was in no rush and just wanted the bike fixed. I offered to buy the part on Amazon as it cost about $20 and could possibly get it quicker than if they had ordered it. She told me not to come out of pocket that the store would just go through warranty. I was so happy to have spoke to her because I thought finally some good service. Next week - I bring my bike in. I walk to the back where I knew the bikes were located and came across Bob who mentioned he was about to be off and to go the front where I will need to fill out papers. So I go back to the front and waited to fill out papers. The girl assisting me was helping so many other people I was just standing there. Not to mention I had my 3 yo old who wasn't as patient. I filled the paper work Bob comes to the front and tells ME what happened to my bike. Basically telling me that I dropped my bike (which I never did) that he can tell because of the scuff marks (my bike came with no kickstand and when riding my bike I def brush the pedal against the wall when I come to a stop at a bench) he mentioned the oil on my spokes came from the chains coming off because the hangar bent when I dropped it. Which wasn't true. Before bringing it my son had been spinning where the gears shift and was touching the spokes with hands. The fact that they were causing me what I DID with my bike made me feel a type of way. I didn't argue with him because that's what he thinks after fixing bikes for a long time that no matter what I said wasn't going to change his mind. 2 days later - Bob calls me to tell me my bike is fixed and ready to go! He was very pleasant to speak with and although I felt a way from him telling me what I did to my bike I was just happy that he fixed it so fast! He was kind and told me he was able to fix it faster than usually was because he had an extra part from a previous bike he had to fix. He told me I would not be charged for any labor and to just pay for the hangar. I expressed my appreciation because I anticipated it being there longer and told him I'd come after work to pick it up. While I didn't mention it to him that Becky told me warranty would take care of it I waited until I got to the store with hopes of Becky being there. Arrival - I go to the back and push the button since no one was in the section. Steven comes over and was RUDE from the get go. I let him know that I pushed the button and he was like "OKAY." I was expecting him to say something else and he just stared at me so I said "I'm here to pick up my bike" and he was like "Okay... name?" And so I said "Jacklynn" so he rudely opens the binder and keeps flip

I wouldn't even give this place 1 star but have no choice I do not recommend this place at all. All…read moreI wanted to do was Exchange my husband Father's Day gift for a black jersey it's not like they losing business with a dam Exchange and they guys attitude about it was horrible customer service do not go here your better off going to Dicks sporting goods or other sports store never going back this is a bull shit place

Bought my husband a shirt for Christmas. Specifically asked about the return policy because this…read morewas a gift and we were traveling. When I return to the store on January 4, well within when I was told I could return the item, the manager refused to honor what his employee had told me regarding holiday returns. Shocked that these ridiculous, deceptive practices still exist in retail today.

This awesome store gets busy but staff is wonderful. Got excellent help from Zach and Chris…read more(firearms department) with my recent visit. Availability of ammo and firearms on display is also very nice. Will definitely be back here again.

I had a very frustrating experience with Sportsman's Warehouse in Rohnert Park…read more I placed an online order that showed an estimated delivery date of June 11, 2026. The next day, I checked the website and saw the exact item was available in store. I called the Rohnert Park location and asked if they could simply switch my online order to the inventory they had in store so I could start my 10 day waiting period sooner without having to cancel and reorder. I was told that would not be a problem and that I could come into the store and begin the paperwork. After driving to the store and waiting about 45 minutes, I was told something completely different. They said I would have to cancel my online order and place a brand new order for the one they had in stock. That was not what I was told on the phone. I declined because my original online order included a $120 Sezzle promotion that reduced my total cost. Canceling and reordering would have meant losing that discount. I left the store disappointed and decided I would just wait for my original order to arrive. What really made this situation unacceptable was what happened afterward. The same day, someone from the store contacted customer service regarding my order. Then today, I received confirmation that my online order had been canceled even though I never authorized anyone to cancel it. WTF? Why would anyone cancel a customer's order without their permission, especially when they did not even process the in store purchase I originally came in for? I specifically chose to keep my online order because I did not want to lose the $120 promotion. I wasted time driving to the store, waited nearly an hour, was given conflicting information, and now my order has been canceled without my consent. This entire experience has been incredibly frustrating and reflects a serious lack of communication and customer service.

A great addition for activities in the santa rosa area. Virtual golf, batting cages, and fast…read morepitching was available. Few glitches with virtual golf but they graciously gave us more time. Prices were adequate for the area. Not too crowded. Nice sitting area A few drinks were available for purchase but they also allow outdoor food. Staff was kind and knowledgeable!

Facility is run down and dirty…read more Workers are college kids who will charge you for lessons of soft toss with very little advice - some lazy and disengaged staff. Pitching coach claims to be a brother of a washed up MLB player with poor statistics. Go ahead. Make an appointment with him and get ghosted. What a joke of a human. Did I mention the dirty facility? Compare it to the other 4 cages in Santa Rosa and Petaluma and hands dowm this is the dirtiest, hard to park near, and with the most disengaged staff in Sonoma County. Go anywhere but this janky looking facility inside the most rundown warehouse ever. I left itchy and confused as to how this place gets fake positive reviews. Gross and viscerally disgusting waiting area, as is the entire facility. Avoid at all costs.

Hakeem is a great resource to have when purchasing a bike from Dick's. He is a great bike tech and…read moreI feel confident he set up the new bikes to work perfectly for my sons. Plus, he delivers it right into your car for you with curbside pickup. Thank you and I will always support Dick's for their progressive stance on gun policy.

So I was searching for some sneakers, and had spotted a solid deal online, in stock, at this store…read more Seemed simple enough. The store was huge, full of merch and pretty much devoid of people. I headed towards the shoe department and spotted the pair I had seen online, although here they were not on sale. I figured I would ask an employee but there was only one working in the vicinity. There was a kiosk that I attempted to use but it did not even show the shoes in stock. I did not have all day to wait but I hung around for a bit longer by the entrance to the shoe stock room and an another employee finally appeared, said 'excuse me' and walked right by me without asking if I needed help. This is probably obvious to others, but if you want to get good service it's best to go to a smaller business! Or even just another large sporting goods store, of which we have several in the Bay. Dicks though, they live up to their name.