What I like most about Western Ranch is the young people working there. They're always so friendly and knowledgeable. They really know the animals and care for them. The girls at the front know the kittens up for adoption very well. A young man recommended a particular rat when I was looking to purchase one as a pet. See a picture of Sniffy below! This rat really had a very sweet disposition. I didn't expect that young man to be so familiar with the animals when the many rats are likely destined to be snake food. I also had good luck finding medicine for kennel cough relief when Petco and Petsmart were out of stock. I didn't have as much luck looking for any outdoor dog kennels. They had a pretty limited selection due to external events. But the staff was very helpful. In terms of animals I've seen kittens, rats, mice, and chicks available. But it's not like 20 years ago when they had rabbits, budgies, and other small pets. I've heard from other dog owners they have events like photos with Santa and I've seen a long line for the mobile vet events. During the wildfires a year ago Western Ranch hosted a donation event. It may be a bit more expensive but it feels good to know I'm supporting a locally owned store that cares about its community. read more

Western Ranch & Pet Supply - Medium rat - Pet Stores Near Me - Vacaville, California

Our experience with this store was remarkably poor. We were told one thing by an employee in person, something different over the phone the following day, and then something different yet again when we arrived at the store -- including by the same employee we had previously spoken with. Had we been given accurate and consistent information from the outset, we would not have made the trip. Mistakes and misunderstandings happen. What distinguishes good customer service is how a business responds when they do. Here, the service was indifferent at best, and when we pointed out the contradictory information we had been given, the owner responded with hostility rather than any attempt to understand or address the problem. The most basic expectation a customer should have is that information provided by a business is reasonably accurate and consistent. Based on our experience, that is not an expectation I would have here. I would not recommend this store. read more

These guys are crooks. I have a snake that I regularly buy lamps and mice for here. In the two years I've been here, I never had an issue. Now with the new owners, the quality of product and customer service is in the toilet. Someone picked up a mouse for me and accidentally told them a rat. I immediately brought it back to them with the receipt and they refused to exchange it for a mouse. They made me purchase another one and then refused to take the rat back. What am I supposed to do with this rat? I've also purchased two lamps from them recently and had a very similar experience. They test it before you leave to make sure it works bc there's no return on lights. It works when they test it and in both cases, the light burnt out in less than a week. They're clearly using the lamps for other things (chickens and other reptiles) and putting those bulbs back in the boxes then pulling this no return BS. Don't trust these people, go to literally anywhere else unless you like wasting your time and money read more

Went in looking for parts for a proprietary kennel system they sell one phone call didn't work one trip down with the part that I needed 12 more of three laps around what the part was at the counter I walked out to the back took a picture of the merchandise in stock that I was after employees still had no knowledge of what the parts were understandable contact Manager for assistance and knowledge on merchandise manager was incredibly rude didn't wanna help and when I was instructed that he had to order them and they were coming from Texas and he could order them maybe sometime next week I realize that I am capable of ordering them so I suggested I should order them I got called a few four letter names think them for their service the manager and owner followed me out and attempted to assault me in my vehicle. I wouldn't dark in their door if they were the last business in California read more

I went in for straw for insulation to make cat shelters, this guy told me no need for that straw, and told me he had something better after listening to my project, turns out the recommended mini flake shavings is not at all better, but toxic for the cats and not at all what i need. I now cant return it and am left with a very bad taste, i feel bait and switched, not helped, and stuck with a bale i dont even want. Buyer beware, if possible i will do everything i can to bring my business and the business of those i know elsewhere where they wouldn't burn a customer over a simple exchange/10$ read more

Western Ranch & Pet Supply - Pet Stores Near Me - Vacaville, California

Service wasn't friendly at all. Came in here asking for grit for my chicks - the lady responded super condescending "You know chicks don't need grit right?" - I said that's funny because when we bought them from you guys, we were told they WOULD need grit. A quick Google search also says grit is a fine option. She looked perplexed by this. Either way, it was bold of her to assume I only had chicks - we have seven other adult hens that we supply grit to as well. Maybe the bird flu/egg craze has made these employees irritated of the general public purchasing chicks - I get it. But instead of being condescending and acting like you are a gatekeeper to all poultry care information, how about you use that chance to educate people and be glad people are coming to YOUR store to make their purchases cause it looked dead as hell in there. Be happy that people are trying to LEARN about caring for animals and choosing your store to support this. If I were this employee, I would have been more encouraging and welcoming. Support small businesses my a** when you have some rude employees that don't represent the store well. Clearly I'm not the only customer with this kind of experience. read more

Do not buy chicks here! I've had chickens for years and bought chicks from them before. They have raised the prices by almost triple! $9.99 for a chick. I bought 4 and just a couple hours later one was dead. I called and no discounts or help offered at all the replace the chick. I won't buy them from them again. There are lots of places cheaper. I know you always run the risk of them dying but a couple hours! Come on! At least I'm not the lady in the comments here who had 10 die! read more

This place is the worst. I bought Dubai roaches. I got home and most were dead. Called the store and she said to exchange them I would have to go back right away. I immediately drive back over and she would not exchange them. She said they have to confirm they are alive before selling them but she didn't ring me up. I spend lots of money there but will not shop here even again. Beware shopping here!!! read more

Cutest pet store ever !!! The family that owns it has the biggest heart highly recommended!!!!

This is the only place within 30 miles i can get live food for my reptiles and always have stock. So far they are the cheapest rate i have been able to find. I like that i can just go in unbothered and get what i need. No one tries to hover over me unless I specifically ask for help and when i do they have always done so with a friendly attitude. I noticed it is a younger crew maybe my age or lower and thats probably why its so pleasant to shop there . Thank you guys for being one of the few places that will allow me to feed my reptiles read more

If you are in need of hay, I do not recommend coming here. They sold me 3 moldy bales @ $33 each and would not exchange for good ones. I went to Western Ranch & Pet Supply on Thursday, March 16th at 6:00PM to purchase 3 bales of grass and 1 bale of alfalfa. The bales were kept in my pickup truck which has a camper shell on. The following morning, I went to open the first bale of grass and found some mold in the corners but it was not too bad, maybe 15% loss to mold. I used this bale up until Saturday night. On Sunday morning, I went to use a second bale of grass and found the entire bale to be full of mold. Loss on this bale was 100%. I went to check the remaining bales and the alfalfa was good, but the last grass bale also contained mold with probably 50% loss. I immediately contacted Western Ranch (3 days after purchase), explaining the condition of the bales and requested to exchange the 2 unused grass bales. I was told that they did not take returns on hay unless and it was on the day of purchase. I live in American Canyon so making the drive to Vacaville is 30 minutes each way. I proceeded to explain that the individual who loaded my truck gave me moldy bales which should not have been sold to customers in the first place but they rudely refused to exchange and hung up on me. In terms of weather, there was ZERO precipitation from the time of purchase until this morning (Sunday). The bales I was given were completely moldy Anyone who feeds hay knows it takes time for an ENTIRE bale to become moldy. I will personally never shop here again. The fact that they are okay passing the bill of bad inventory onto customers is wrong. I would highly suggest going to George's Feed or making the drive to Higby's. read more

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Great customer service, the staff is young and very respectful. Always helpful and pretty knowledgeable. Love that they load my car for me!! Prices are great and always have my selection of chicken feed. read more

Mill Moth Infestation! So I've been shopping here for years (since early 90's) and still will continue to. But!! you need to check any dry pet food you buy there. As of late... I've taken back our 3rd bag of dry dog food as it's "Infested with Mill Moths". They won't hurt or do any harm to your pet... but it nice you get those in your own pantry of dry goods they are very difficult to get rid of. Sorry WR folks but you need to get this under control. read more

Compassionate, caring, helpful and pretty knowledgeable. New to the chicken world and the new babies are also the children's pets, I am thankful for the caring, helpful way they treated our family. We had a baby chick in trouble and I can't say enough about how nice they treated us and the chick. They have our vote Today we came back to check on the chick (star). She was doing really good so they sold her to a lady that buys and helps a lot of their injured birds. My daughter really wanted her back (star). So they offered to let the new owner know. We are very great full for the help and care, and really happy Star is improving. We are hopeful that the new owner will work with us. Thank you, Noel for being a good person and making our world a better place. read more

Employees are all in the younger generation, I went in to buy dog food but couldn't find what I needed, I asked on of the Employees restocking the shelves, he said if it's not on the shelf then we don't have it and continued on what he was doing, another older employee over heard what was asked and said i can help you, she proceeded to check the computer and and found the product, she stated that they, should be in by next week. read more

I went to this place and a employee put the stuff I purchased in the trunk of my car and slammed the trunk so hard it messed something on it when I called they gave me a run around because I wanted the owner. It was Like Ididn't matter. I called about 3 times and they said about 100 times. I called and they keep hanging up on me. They said the owner would call me back and never did. I have never been so upset with them. My family and I have been shopping there for 20 years and never had a problem. So think about it before you go there. read more

Went for the vet clinic to get my cat shots with a whole line of people just for the owner to cancel last minute. Would not recommend this place read more

Great prices. Great customer service, friendly attitude. I will definitely return, Thanks!! read more

I love to support my local businesses and have been a frequent customer of Western Feed for all my premium dog and cat foods. I don't mind spending a little extra knowing it supports my community. That being said, I was surprised to learn the store policy about wearing face masks. Last time I went in to buy my dog food I noticed none of the employees were wearing face coverings. I ask why that was and was told they are a private store and their manager told them they didn't have to. I was not expecting that. I feel as a community with a pandemic all around us that it is up to each of us to protect others especially the vulnerable. We don't know who is carrying this virus and of course we are all tired of being stuck in our homes. If wearing a mask gives us some level of protection and comfort why would a store manager ignore that? I realize not everyone feels that way but I'm sure there are many that do and that is why I decided to post this. I will not return to Western Feed until we are past this pandemic with a vaccine option available. read more

Great selection, very knowledgeable staff. Recommend any pet owner, check out there products

Great products and customer service. Helpful, reliable and great service - who could ask for more?!

Rude employees. I visited the store for dog food, I asked a employee where I could locate the food I had a photo of. See barely looked at me and pointed. read more

I've been a frequent customer for years, (probably twice a month)but today was extremely disappointing. We sent our daughter with her grandparents to pick up some baby chicks. When they arrived home we noticed one of the chicks had pasty butt. Poop was caked thickly all over it's vent and back feathers. These chicks were put in the box by an employee who apparently didn't care to look for problems. We immediately went to return it and were informed of the no return on live animal policy. Fine, if that's your policy then train your employees to at least give a cursory check of what they are sending home. The obvious issue could have easily been spotted and a different chick offered. The manager did ask the other employee to check the rest of the chicks for pasty butt, so hopefully no one else will have a similar issue today. read more

Christmas family photos in a huge barn with your furry kids or siblings..!!! How exciting..? They had a huge fair too.. We accidentally stopped here during a road trip to Burneys waterfall, as we needed a dog prescribed food for our puppy.. It was an amazing and cheerful place.. super friendly staff..! Our puppy peed twice inside the store on one of their shelves.. I donno what happened to him.. he is generally not like that.. we were so scared and even offered to help them clean it.. but they said it's no problem at all..! Lovely people..!! And in the end their were bunnies... and the lady in the billing counter was very friendly.. she started telling me stories about her son in San Francisco when I mentioned that we started the trip from SF.. Wonderful accident to have stopped here.. I thought to myself.. read more

Western Ranch & Pet Supply - Pet Stores Near Me - Vacaville, California

Just went in for the 1st time to look around & purchase some bird food & was completely ignored. The young lady at the register & the young man sweeping up front literally looked at each other as we walked past like we were bothering them. I decided not to purchase anything & left. We were the only customers in the store. I didn't need any help I was just browsing but to literally not even be acknowledged or a good morning . read more

I first went to Western Ranch to get food grade diatomaceous earth to help with fleas and other health stuff for the cat colony I got audited itruvvv read more

I've tried to adopt cats from this place three times now. Each time I'm denied for untrue reasons or no reason. First time and second time was no explanation as to why and the third time they said that my apartment complex said they don't allow cats which is untrue. Not only that but they're very rude about it and have entitled attitudes when I ask more questions about the qualifications they look for in a pet owner so I can understand why my applications aren't being considered. Personally I don't care for entitled attitude their managers give off and I refuse to support the business going forward for my pet supplies. Very unfortunate. read more

My husband & I left Vacaville 4 years ago but were talking about this place & how they supported my dog walking company. I just remember how great they were for my dogs & most importantly how they supported my little dog walking company. I have since moved to Seattle &closed down my company. But I should have given them a shout out 4 years ago. read more

Great place! Always happy to hear my needs and help me! The owner and his staff are wonderful folks. Love the country atmosphere and service I receive each time I visit. Always greeted upon entry and I know I am valued here! read more

I do not have a cat or dog. I have a bunny and this is where I got my bunny from. Please keep in mind that this review is based on the customer service I received. We were immediately greeted upon arriving. The lady was very helpful in terms of what we needed for our bunny. Also very helpful! She even helped us to our car in the pouring rain! In general the prices were cheaper than our local Petco - trust me we checked. Furthermore, after we got home we noticed that they gave us the wrong kind of bedding. One that is actually harmful for bunnies. We called up the store and they said they would gladly give us a refund even though we had opened the package. Excellent! I did check out a few of their dog items since my friend has a dog. They have a good selection of accessories like toys and grooming stuff. I didn't look at the food since I wouldn't even know what I'm looking for. read more

'Being new to the area, I thought it was going to take some research & time to find a new, solid dog food/treat spot for HAPA Boy... 'And I was wrong. Store Front - http://www.yelp.com/biz_photos/western-ranch-and-pet-supply-vacaville?select=BGjmozWlWd_GHu0WfY3aTA#BGjmozWlWd_GHu0WfY3aTA I had driven by Western Ranch & Pet Supply quite a few times & at first glance, I thought, "They probably have a small selection for dogs but chances are they specialize just in Horses, etc." 'Did I mention that I was wrong... 'So very, very wrong. ('And happy I was!) They had way more than I imagined... 'And some! (This place is ginormous!!) They have just about everything for "Everything!" 'From cats, dogs, horses, birds, chicks, rabbits, rodents, reptiles, etc... 'Did I mention this place was huge? (See uploaded photos) Huge selection - http://www.yelp.com/biz_photos/western-ranch-and-pet-supply-vacaville?select=BGjmozWlWd_GHu0WfY3aTA#eCzDNdN2roBT69QC8b1hfA The first time I stopped in here was just to take a quick peek to confirm my misguided presumptions. Originally, I planned to take the express tour, 15 minute tops.. 'Fast forward an hour and a half later. The store was very clean, didn't smell like an unkept barn and the prices are very reasonable with the items clearly labeled. The staff that I did interact with on my first time here, more specifically Noelle(sp?), was awesome! HAPA is my bully-pit, and has a couple for allergies that I am aware of... 'Chicken & eggs so I need t be very diligent in selecting his food. HAPA Boy's choice of dog food: Taste of the Wild Natural Balance LID (Limited Ingredients Diet) To date, I've been back to Western Ranch at least a dozen times... 'And same great service, every time. Solid, consistent, customer service. HAPA Approved - http://www.yelp.com/biz_photos/western-ranch-and-pet-supply-vacaville?select=BGjmozWlWd_GHu0WfY3aTA#dDfGiXuyvY24nglnKdio_g IMO, forget the "Made in China," mostly filler, with the possibility of your animals becoming ill, generic pet foods found at most chain grocery markets... 'After all aren't your pets worth keeping safe & healthy? 'Most people spend $6 on a mocha, $10 on fast food but complain if they have to spend more than $2/meal for their pets. If you do the math, even as "pricey" as the food may be, the price breakdown is nothing in comparison. I can get a ribeye steak, In-N-Out Burger, or sushi and not think twice about it... You have a choice, your pets don't. They get whatever it is you that put in front of them. Do your animals & yourself a favor, spend a few extra dollars more to improve their diet, health & overall well being... 'You cheap bastards! (I"m kidding, you're not cheap... 'You're economically thrifty. 'Enjoy your grande, tall, white chocolate mocha w/extra whip, Rockefeller.) Someone once asked, "Why do dogs like bones?..." The other person replied, "They don't, dogs like steak but all they get are bones." - Big Aloha! Food: 5 Ambiance: 4 Service: 5 Value: 5+ read more

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Great local family owned business that has all your pets needs. I was in there today. I have an injury to my foot so have been walking with a boot and crutch. The manager was so nice that she carried my bags out to the car for me to make it easier. You can't get service like that at a big box retailer read more

Agree with all the reviews about the mask wearing not enforced. The girls at checkout were chatting with an unmasked man (there to socialize and not to check out) before closing. The girls also promptly removed their mask at 5 when we were heading out, following and talking two feet behind us. read more

No one was wearing a mask when I was last in the store so I asked an employee why? She said because we are a privately owned family business. The last time I check the state of California had a mandate for all to wear masks regardless of privately owned business or not and COVID doesn't care if you're a private business or not, follow the law! read more

My husband and daughters went today and most people inside including staff were not wearing masks.

This store seems a it over priced on items, also employees here were not wearing face mask which made me feel awkward.

We adopted a greyhound back in April, and this is the only place nearby that carries two of the holistic pet food brands (Innova and California Natural) that the organization we adopted Ella from recommends. So that's" Gold Star" number one for you, Western Ranch & Pet Supply! You seem to really care about the well being of our beloved pooch, because you carry food that is much healthier at a decent price. Thank you! "Thumbs UP" for you because Ella's two favorite toys came from your store! How do you know exactly what she'll love? I don't know, but I'm thrilled for her that after several months of fairly rough play and being dragged all over the place, her beloved Lamb-y, Slinky-Dog, and Bunny are still around to bring her joy! She carries them around everywhere! (outside to potty, inside to her bed, and in to the hallway where she likes to hang out outside our door) Lastly, a big pat on the back for carrying such a wide selection of treats! Walls and walls of them! She loves the different kinds of bully stix and nylabones!!!! I have a strong feeling we'll be doing our dog's Christmas, birthday, and other holiday shopping here! PS-Joanie O, I love the chicks up front too!!! : ) read more

Western Ranch & Pet Supply - Ella, with her very favorite toys from Western Ranch & Pet Supply (where else?!) - Pet Stores Near Me - Vacaville, California

We love coming here for our per supplies. It's always clean and the staff feels like family

Excellent customer service. Staff has Knowledge of their products and are very helpful. Quality pet food and animal supplies.

We are in Western Ranch every week and enjoy their friendly staff, their personal service and appreciate how knowledgable they are on varies pet supplies! G Linville Winters ca read more