We repiped the full house about 3 months ago with Western Rooter & Plumbing . It took Vinny and his team 4 days to complete the work. They planned the process so well that we always had at least one bathroom available except for 2 hours on the last day. High quality work, super organized, and easy communication. read more

If I could leave a 10-star I would. I found this company on Yelp. The company overall was very responsive and very professional. Almost immediately after typing in my general concerns, I received a text message and even a phone call. By 8 AM the next morning, the Technician was already indicating that he was on his way. I received a photo and a phone call of exactly who is going to be at my front door. ELIAS FIGUEROA was my technician. After having interviewed a few other plumbers and receiving other quotes, I immediately said yes to Elias. It was just a feeling, and how he presented himself. He was kind, professional, thorough, his work was complete and organized, and he cleaned up after himself. Aside from all that, he was just knowledgeable, he knew exactly what he was doing and made sure everything was perfect. Even after running into issue after issue, what was supposed to be about a 4 - hour job ended up being about a 7 - hour job. He maintained his professionalism and had a good attitude. What more can you ask for when you have someone in your home. Thank you so much for your service. I will most definitely be using this company again, I would 100% ask for Elias for all my plumbing needs. Thanks for addressing my very stressful plumbing issues (e.g. New faucet in the kitchen, all plumbing replacement, new garbage, disposal, and new bathroom faucet in the master bedroom and plumbing replacement). Thank you and happy holidays. read more

Repeat customer for a reason. I am a renter. Before my residence was sold to a new owner, but while it was still up for sale, the previous owner refused to provide maintenance. I had an urgent plumbing issue, but not an emergency. Back then, Carlos the Plumber arrived when promised, quickly diagnosed the issue, and did the repair. All under 30 minutes. He used quality parts. The repair lasted. The new owner bought the house three years ago. He uses a handyman to make repairs. The handyman acquires cheap and inferior parts from Home Depot. The plumbing repairs last from two to six months. This handyman visits the residence every other month to repeat repairs. It must be costly to the owner. I recently had another plumbing urgency. I had quite the discussion with the owner to use a real plumber who works with high quality parts and he begrudgingly agreed. Richard the Plumber arrived at the residence when promised. He quickly diagnosed the issue. He expertly discussed and convinced the owner to accept the repair (quite the feat), and he completed the repair using high quality, and appropriate, parts. He wasted no time. The owner felt the cost of the repair was high (in my opinion, the cost was fair). Since Richard's repair was done correctly, I believe the repair will last far more than two months. This means, in the long run, the cost is not that expensive compared to what the handyman charges. Western Rooter is 2 for 2 with me. I will continue to insist that the owner of my residence use Western Rooter for future repairs. If my residence is an investment opportunity for someone, I should think that using professionals for maintenance is the best investment one can make. And yes, I highly recommend Western Rooter. read more

My ac condensation drain was soaking my wall. I was worried even if the fix was small, the guy they sent would exaggerate and try to make the job as expensive as possible. But Christian was communicative and courteous. The issue might not have been serious so he offered suggestions I could try on my own to see if the problem resolves, which goes a long way to instill trust in his service and values. I will for sure be contacting them in the future for plumbing issues. read more

We had Western come out to our property a few times with really positive experiences each time. I've also recommended Western to a few people who have also had great experiences. They were super professional and considerate of our property and didn't charge us extra for our stairs like another well-known plumbing service did. In one particular instance, they resolved an issue that our previous plumbing service couldn't without extensive work, and they were able to provide alternative solutions to accommodate our budget and time schedule. John, Bryce, and Josh were all great to work with. I would definitely recommend Western. read more

Timely, efficient, knowledgeable and cordial are a few of the qualities of Ryan and John, the technicians that service my heath pump and got it back working again read more

Quick and friendly reception requesting to root out my slow kitchen drain. Pablo has serviced similar issues in the past and efficiently handled this time again. Highly recommend them for your plumbing needs! read more

Alberto and his son Carlos are a wonderful team! They are prompt and extremely efficient. They take their time, are very thorough and are extremely knowledgeable and hard working. Highly recommend this team for all your plumbing needs. read more

Leonel was very professional. He did a great job clearing both our slow drains. Great service!

It took 2 visits to clear my toilets draining problem was not a good experience even though it was ultimately resolved. The office staff lady was nice and helpful. The worker was polite but I think he just needs more experience . I would still recommend WR and just hope that you get serviced by experienced worker. read more

Derrick and Jared were the technicians that did the mainline cleaning. They were very knowledgeable and helpful with their explanation of the situation. Both were very professional and polite. I would highly recommend Western Rooter. read more

My driveway was flooded. It was about to flood my garage which would have been a disaster. Called Western Rooter at 7:00 am and Charles showed up 30 minutes later. We had to use the powerful Hydro Jet to clear the main drain. Charles was not able to clear the drain his first attempt but he never gave up. He then tried from the street. It took Charles 2 hours of hard work in the rain to clear that drain but it worked. He was very nice and competent in his work. Thank you Charles and the entire team. I can now breathe easier knowing that in this storm, my garage will not be flooded. I will call Western again next time i have a plumbing issue! read more

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Western Rooter did a good job! The staff was professional, friendly, and efficient. They arrived on time, explained the process clearly, and completed the work to a high standard. read more

So, get this. My wife and I were moving from Sierra Madre to North Carolina on August 1st. I was going to disconnect the refrigerator ice water line and realized when the idiotic plumbers replumbed my kitchen many years ago they did not install a separate shutoff for the water supply line; they simply tapped off the cold angle stop. This did not allow to use the kitchen sink. I did not want to leave it like that for the new owners. My house was full of boxes and who knew where any of my own tools were to do such a job. Not like I would have under the circumstances. Sent out an SOS to Western. I was assured, "don't worry, we're on it." Sure enough Monday morning, moving day among a five-man packing crew, a sea of boxes, bookcases, beds and more, Western shows up with the usual smile and great greeting. Problem solved in no time. I'm writing this from Atlanta on August 4th. That's how much I respect this company and people. read more

Western Rooter is always fast, efficient and skilled in evaluating and repairing any plumbing issue. We have used their services for years and always get the best results. I highly recommend this company. read more

I received excellent service from the initial communication (prompt and efficient), to the plumber team who arrived and quickly diagnosed the leaky faucet issue. They made sure to source the manufacturer part for my faucet and took care of the issue with care. I was particularly impressed with the communication which is enormously appreciated. read more

I was out of town and came home to a pretty extensive main line water leak. No idea where the leak was located. I had to shut off the water. Since this was an emergency and a Friday late afternoon I didn't have time to do extensive research on a company. I looked at two different companies and opted to Western Rooter & Plumbing...keeping my finger crossed. Ricky and Juan came out on Saturday and quickly diagnosed the issue and found the source of the leak. They had to dig pretty extensively. They exposed the area and made a list of parts they needed. They came back the next day and repaired the leak and re-plumbed the shut off valve for easy access to shut off water to the house. They used quality parts and I have peace of mind that it was fixed the right way. Ricky kept me appraised to what they were doing. Communication was excellent. They had to come back one more day to patch up the patio. Well done. Can't even tell the area had to be excavated. The cost of the entire project was very reasonable. Thank you Ricky and Juan. They are beyond GREAT!!! read more

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Wow! We are so lucky we called Western Rooter! We just had a scary gas leak coming from our gas stove. I called Cynthia, what a super and professional person she is, who immediately sent out Vinnie. Vinnie is a Team Leader. Vinnie was at our house within a half hour-that's pretty amazing!! He fixed the issue, was completely personable, and the price charged was reasonable. Thank you so much Western Rooter! Thank you so much Cynthia and Vinnie! Fantastic! read more

I had my unit repiped with pex. Shout out to Richie Ortiz and Christian Hernandez for completing this project as fast as possible! I recommend Western Rooter to anyone who decides to repipe or any plumbing issues. They are professional and perform high quality work! The pricing was pretty reasonable as well. Thank you! read more

We have been using Western for our plumbing needs and I am so pleased by their expertise, professionalism and work ethic. They respond very quickly and I highly recommend their services. Tony and Daniel have been my main workers. Such kind and great guys. Thank you for all your great work and for your fair pricing. Amazing!!!! Patti Beaston read more

These guys came out and did an excellent job. They did not give up until the drain was cleared up. They are very professional and explained the entire process. I am so grateful for the work they did. They really made my week. read more

A big thanks to Richie for giving me a fair assessment of a PEX pipe leak behind my water heater in my garage. He was able to find the leak and give me my options on the repair. We ended up extending my copper piping to ensure longevity and he even gave me a contact for the drywall repair. Thanks Western Rooter and Richie for the great work! read more

Western Rooter - Before repair - Plumbing Near Me - Arcadia, California

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Our HOA had been doing business with Western Rooter for about 6 years. Must have been some changes with in the office Or Ownership. We just recently started receiving at least 3 invoices that were either a year old or almost a year old that have wrong informatio. A plumber came out on 4/1/22 for water leak in the ceiling of garage. He was here for awhile then left. Found out by the Tenant that the Plumber could not find the leak and left. Got a call from the Owner of the Unit that water is still leaking as of today Sunday April 3rd. Never heard from Western what the outcome was, had to hear it from the Renters and their Owner. Gave 2 stars only because someone showed up. read more

Western Rooter - Water leak in ceiling of Garage, Western Plumber unable to find where the water leak is coming from - Plumbing Near Me - Arcadia, California

They were great with responding to my inquiry for estimate and very courteous. Would definitely use them based on that alone.

Brandon was very timely and finished the installation of my new kitchen faucet and under-sink water filter very quickly. He communicated with me throughout the install and checked with me on any details that I needed to confirm. The cost for the install was sensible as well. read more

Justin was great. They were on time and explained the options to resolve the issue. The work was completed and the area left clean.

Great service and honest people. Richard Ortiz came by for an emergency leak from underneath the kitchen sink (leaks even when faucet is shut off) and took care of everything asap. Other guys that have come by through the years have done a great job as well (Mitch, Renee etc). Highly recommend! read more

I was very pleased with the service provided by Christian H. last week regarding a water pressure issue with our shower. We have been using Western Rooter for all our plumbing issues for about 25 years and continue to be impressed with the quality of their work (done at a fair price) and their staff. read more

An outside faucet was leaking a drop of water a second Rafael found the problem right away. He put a new part on and was done. He was professional, friendly, knowledgeable and a pleasure to do business with. He came to my house about an hour after I asked for help and was done in about 20 minutes. I was impressed. Western Rooter is great! read more

Service was excellent! Very knowledgeable and friendly staff. I will recommend them to friends and family.

As always, quick response, good communication and problem solved! Proper equipment and friendly!

Wonderful job all around from this company. We were incredibly pleased with the excellent customer service received; Aura was impressive scheduling an appointment the same day to fit our needs. She was patient listening to our issues and concerns. We received a text stating when our plumber, Domingo, would arrive. Domingo was friendly, polite, and knowledgeable. He explained to us clearly what needed to be fixed and quoted a reasonable price for the work. Domingo did an exceptional job and cleaned up afterwards. We appreciated the informative texts and ease for paying the invoice via an email link. We just found our go to plumbing company should we need plumbing services again. Thank you. read more

I'm super confused... I requested service 6 1/2 years ago through yelp. I just heard back for the first time a few days ago. When I responded basically saying "You missed your chance and I don't even live in the house with the plumbing problem anymore" they then started sending me (too many and too frequent) long messages through yelp about sales they're having Instead of either bowing out gracefully or attempting to apologize for their horrible customer service... Which is funny because after the 6.5 year waiting period for a reply, I began looking backwards at the work they had done for me in the past. For what they charge, they could at least provide quality work... which they do not, they over charge for a underwhelming experience. When I finally was forced to find their replacement due to them just disappearing, I found much better quality plumbers for a fraction of the cost. I do not recommend western rooter for anything other than a disappointing and aggravating experience. read more

Great service! I'd call them again for help with any plumbing issues! Arnold and Kevin helped us and they were professional and kind.

No paper receipt available on site. Had to request through the mail. Meanwhile, I couldn't get the discount unless I proved I left a good review. Not sure how honest that is. read more

Quick to respond and to get emergency service completed. Technician is as friendly and communicative.

I have called Western Rooter three times, and each time, I was called beforehand of the tech's arrival time. The techs have all arrived at the time stated. Before they begin any work, they have spoken with me to reiterate the issue and make sure they are going to complete the necessary and correct work. When they complete the project, they explain what was done and, if necessary, what still needs to be done. I highly recommend them! read more

Excellent company! From the office staff to Manny and Carlos were all very professional. I had a gas line replaced and their price was very fair. Carlos and his partner does excellent work and fast and finish on time. I would not hesitate to use them again for future projects. read more

I believe Christian came out to help with a clogged pipe issue. I had tried augur to no success. The clog was too deep. Christian used a snake to get down and clear the pipe. Work was thorough and price was extremely fair. read more

Charlie was our technician that came to the house and took care of a leak in the bathroom shower/tub. He figured out the problem right away, addressed his opinion, and offered 3 different solutions. I trusted he knew best and did he not disappoint! Problem solved, thanks to Charlie! read more