We had a mold concern in our apartment, Westrock was called to tear down the walls in the affected areas, inspect, report, clean and dry. This company is very professional and clean! Appreciate their hard work, highly recommended this company if any restoration work is required. read more

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These guys are great! Super helpful & respectful. Thanks especially to Ricky A. Appreciate your help brother! -Adam read more

We came home from a vacation and noticed four brownish saucer sized spots on our bedroom ceiling. WestRock came out immediately and looked for water damage or leakage in the walls. Luckily, their meters showed minor water and they informed us that a small bit of drywall had to be replaced. They gave me an arrival window time between 12:30 and 1:30 p.m. and showed up at 1:00, right on time. The technicians were Jose and Alex and both were very professional and friendly. They worked carefully to remove the old drywall and were done with the first part of the repair within the estimated time frame. Our bedroom was left spotless and now we are just waiting for the removal spot to be completely dry. (3-4 days.) We have a quiet fan in our bedroom and the hole in the ceiling is covered tightly with plastic. I will update when the new drywall is put in! I definitely recommend this company. read more

We used Andrew and his crew for restoration and abatement after a bathroom leak led to flooding, damage and asbestos. He and his crew were friendly, helpful, and thorough. I highly recommend them! read more

Marca Construction, Inc. has worked together with Westrock Restoration on multiple projects over the last few years. Rob Elliot and team are very professional providing excellent expedited communication and completing all the projects on schedule. Furthermore, Rob Elliot always remains calm during critical situations and concentrates on providing efficient solutions for each circumstance. read more

We have used WestRock out our properties for years and every time we have had quality work from them. Our Service requests are taken care of accordingly with high integrity. Rob and Tim have done a great job arranging all our calls and follow ups. Thank you! read more

Martin is friendly and very knowledgeable. He is courteous and listens and cares to your needs and very respectful.

A big thank you Luis Diaz! He was very professional and kind and helpful. It was a pleasure to have him there supervising the job. Thank you so much once again Luis Diaz!! read more

I have been working with Rob Elliott at Westrock for several years now and he truly is the best. He is very professional, knowledgeable, and responsive whenever we have an emergency. He provides us with information on work being done so we can be transparent and communicative with our residents and I appreciate him for always working with us to get the job done! read more

This company is only about the quick, easy work they can complete and get paid. Using the cheapest subcontractors possible! Signal knows absolutely nothing about structural damage. They will put a band-aid on everything. Avoid at all costs. read more

As a service manager managing over 1300 units, I could not trust another company to handle my water intrusion/restoration needs. Specifically ask for Rob. He is very responsive, always answers his phone at any time of day or night. Most importantly, he cares about your needs and puts special attention to detail. Communication is on point all throughout the process. If your ever in need of a company to handle your flood, fire or hazmat restoration needs, call Signal Restoration. read more

I've worked with Westrock for many years mainly due to their staff. Rob Elliott & Javier Sanchez have made my life alot easier. If i pick up the phone to reach out for EMS services I know someone will puck up and quickly dispatch assistance. They free up my time, increase resident satisfaction with their response times and execution, and are very easy to work with. I don't have to follow up for paperwork and billing which makes my job that much easier. Highly recommend Westrock. read more

Want to say Thanks, Martin Martinez was easy to work with. and did a get job, Also Santiago was understanding and met my needs. Johnathan was get in my back back. The total team was great Thanks. Will be glad to give an outstanding job reference. Thanks again West Roc read more

Do not hire this company. The individual in charge did not want to explain the process of the repairs and got exceedingly agitated. Of course I want to know what is done to my home but this person was just rude. They wanted to do a quick job and collect money. read more

This company is the worst. Poor communication, the company does change orders after change orders. You are hooked by crooks. They over charge insurance company, once they find the insurance limit. Then over charge for things they state the homeowner charged at a inflated rate. ...I know your reading and think I am disgruntled property owner. Yes I am...Believe me no not....do not hire this company. You are probably in the same situation as I was devastated..at the loss of property not knowing what to do. Then a company like Signal gets a holed of your insurance and your pocket book. They will go through your money so fast....fair warning watch out for this company. read more

We ended up choosing Signal Restoration after meeting with 3 different licensed contractors suggested to us by our insurance company. Our home suffered water leak damage that resulted in the total loss of all downstairs flooring and up to 3 feet high of drywall on several different walls. Because our existing flooring was engineered hardwood and virtually impossible to match, we looked for who we thought would be best in giving our home a "natural" look, and not having it appear as it was a patch job. Michael Coaty was our Project Manager at Signal, and he and his team left our house looking better than it did before the water damage happened. We had plank tile flooring laid, new baseboards throughout the downstairs and you would never know that the bottom 3 feet of our walls were replaced - no seams, no paint streaking ... everything looks amazing. From the day we signed a contract, Michael had us back in our home in 2 weeks. We couldn't be happier and highly recommend this company, and Michael Coaty specifically, for anything needing repair/restoration. read more

I had a major roof leak a few weeks ago. Signsl handled the clean up and drying out of the wall. They are very professional and keep you informed each step of the way. I have had delays due to constant rain and fighting with HOA but I had roof repaired last week and tomorrow we start on interior of the condo, there was a one day delay but Anthony did everything he could to find a second team to come start the work. I've been without a master bedroom and part of kitchen for 6 weeks so I truly appreciate Anthony making my project a top priority. read more

My insurance company sent Anthony Martinez out to write an estimate, and apparently he has special powers to see though walls because he refused to remove the temporary cover on the outside of the house to see what damage actually needed to be repaired. I discussed with him some interior damage, and he cut me off and said, well of course we replace everything, it would make no sense to repair around old parts. WELL, he was wrong it was not in the estimate, which does not matter because I have called the company several times to schedule the repair and only the estimator, AM, is allowed to call me back and schedule the repair...it' not like I have a giant hole in the outside wall of my house! NO way, I will work with them and would advice you to stay away. Any company that can't even return phone calls to schedule repairs, cannot be relied upon to carry them out! read more

We just finished a total kitchen removal due to mold. This company's attention to detail is amazing. Jonathan emails us regularly on where we were in the project, what the next step would be, and he always met his time commitment. I couldn't more highly recommend this company. They are excellent. read more

A BIG thank you to my insurance company, Western Mutual and Steve Spagon for calling in Signal Restoration Services. After an unexpected rain storm that flooded my entire home, I met Cory Ennen from Signal. Cory responded immediately and as he went through and assessed the house he explained what needed to be done and assured me that everything will be alright. I knew then that I was in good hands and he made me feel so much better. The company had staff out that same day boxing up all of my belongs. They used caution and ensured that all of my items were safe for transportation. They even stored all of my belongs in their warehouse until my home was done. Everyone was extremely kind and sensitive to my situation knowing how devastating this all was to me. The company followed all of the city rules and regulations for Asbestos clean up and demolished the house accordingly. They hire exceptional contractors and I was extremely impressed at the workmanship. Cory kept in contact with me along the way and was always very responsive to all of my needs and concerns. Signal Restoration made this horrible incident much easier for me to handle. Now I have a totally remodeled, beautiful home because of all of the competent staff at Signal Restoration Services. read more

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We had a leak in our hallway caused by a rat that chewed through the air conditioning condensate pipe that we did not know about but eventually the water came down and ruined the ceiling, walls and our hardwood floors. My insurance called in signal and Brian G showed up. THANK GOD. He was at our house that night. He was professional, personable, thorough and made sure he explained all the details of what was going to happen etc. signal called me everyday to check on things and had their guys out about every day to check on the drying out process. I would 100% recommend Signal. Brian is the man! read more

I've only survived as long as I have in Property Management because of Signal! Rob & Javier are my restoration Dream Team for any of my disasters! For any restoration work hands down call these guys and you will be headache free! There's no team that responds faster, more professional, or easier to work with. Do yourself a favor and CALL SIGNAL read more

I had water damage throughout my house from a ruptured toilet fill line. It was a trying time, but I'm thrilled with my completed home. The quality of construction is outstanding.  I attribute this to the professionalism and competence of the Project Manager, Bryan Clark, and his team of contractors. Their attention to detail and open communication insured that potential issues were addressed and corrected.   Bryan managed the on site contractors and maintained security and safety in an exceptional manner. I thoroughly enjoyed working with him throughout the entire project. Overall, Signal Restoration Services provided me with a great experience. From the initial walk thru to the completion of the project, it has been very easy to work with all members of the team.  I truly appreciate their efforts and professionalism. read more

This company has some real issues with quality problems. If one of their contractors fails, they continue to ignore repairs with hopes that they can wait you out. This is especially true for my flooring project that required most of my furniture in storage. Now,almost a year to put down flooring and it's not done These people are unbelievable so please save your frustration and go hire a professional company not this circus act. read more

We had a flood in our kitchen and this company did an awesome job from the beginning to the end.. Very professional team and always on time. I would recommend them to anyone read more

Do NOT Do business with this company. They are partnered with the insurance company, yes, and are sent to assess the damage and do immediate clean-up, but they are then a bit shady on getting you sign documents, so that they are the ones that are contracted to do ALL the repairs on your insurance claim, even though you have the RIGHT to use anyone, and can probably get a better job using a non-partnered company. They are essentially in cahoots with the insurance company to give you the least quality service, for the highest price they can squeeze out of the insurance. Steer Clear if you can avoid them read more

We had a flood downstairs. The emergency services team was great. Our contents were all packaged, stored, and put back where they belonged. Everything seemed to move fast and smooth until it was time to do the repairs and upgrades. Different companies were hired to do different jobs. We had multiple no shows. I had to constantly follow-up and ask when the next job would start. It took over 3.5 months to have our house complete. We had to have guys come out after all the repairs were done to fix our sink that was lifting from our granite and our paint on the stair case that was chipping. Other little jobs were redone because they weren't done correctly the first time. We were provided with an estimated amount of the repairs and there were some adjustments. Our credits were incorrect. I had to ask for corrections for the credits. A ridiculous amount was being charged for simple things like carpet cleaning. I had to make too many calls and send too many emails following up with our estimator who was running our project. At one point, he was not returning my calls or emails. I had to involve the general manager. Finally, everything was done I thought I wouldn't have to worry about anything and today I received a call from painting company that was hired by Signal. The owner stated that Signal has not paid them and they are not returning their calls. The owner of the painting company is now stating that a lien on my house will be placed if Signal does not pay them. Seriously??? I'm in total shock of the mess this ended up being. My downstairs is beautiful and there are some great people working at Signal, but overall, my experience has been disastrous because of the terrible customer service provided by some individuals at Signal. A flood alone is a horrible event to experience and to have to constantly follow-up and question people to ensure a job is done the right way is not something customers should have to do. And a 5% service fee was almost added for using our credit card. Thankfully, the billing department waived that because that was not a fee I agreed with. It was never disclosed to us that there would be a service fee. read more

I enjoyed working at Signal Restoration. Due to a need to relocate, I am no longer with the company. When I worked there, I really enjoyed the high-paced, "get it done" culture. This was a great experience that I would highly recommend to anyone seeking employment in the property restoration industry. read more

Never use Signal Restoration West for any repairs at your home. What a nightmare! Our HOA chose Signal as the contractor to handle fire damage to our unit which happened on May 26, 2019. They kept us in the dark the whole time that they were doing "restoration".. There was damage from firefighters working to put out the fire in the unit next door and was to our common wall and the ceiling in our living room. Signal ripped out our whole living room and used our unit as a dumping ground for debris from the severely fire damaged unit next door. They would start the work and then abandon our job for 30 days at time while they worked next door. Then they locked us out of our unit so they could plan more destruction. They did not like that we wanted to remodel our kitchen while the unit was vacant even though it had nothing to do with their work. We had to hire a lawyer to get back into our home. Then Signal told us in December, 7 months after the fire, that they needed to "chase smoke" in our master bedroom and bathroom. We found plans to rip out our walls in the vanity area, the bathroom (including tearing our bathroom tile and bathtub) all in the name of "chasing smoke". They also spray painted all over our walls in those same areas with orange paint including on our white tile. We then took complete control over our unit and changed the locks so that no further damage would occur. They had failed to complete the painting as they said they had, left off baseboards, didn't finish installing the fireplace unit in the living room wall (not connected to gas) so it didn't work, didn't do the stone/tile work, didn't replace the mantel, didn't finish the electrical outlets (there was also an entire wall in the living room that did not have electricity because one of the receptacles for an outlet wasn't connected properly) and didn't perform the final duct or unit cleaning. This was all HOA insurance work that Signal told us would be done by January 15. There was no way they would have finished because they were creating more unwarranted work for themselves so they could charge the HOA insurance more money. We told Signal that our insurance company would take over most of the work but that Signal would need to come in and finish the fireplace. They never answered us or finished the work. In fact, Signal told their fireplace contractor not to come to our unit when we called them. The other issue is permits. Signal only pulled a building and electrical permit. They supposedly also had a drywall permit that they never called for a final inspection on. We had to get permits to finish the electrical and the fireplace. Signal never pulled a plumbing permit for the fireplace. For all this work, Signal claimed to our HOA that they had permits but that we did not allow them to close out which was not true. Signal also left the fire damaged exterior of our building incomplete and exposed to the elements for several months. Bees made a home in there and had to be exterminated. Signal also never replaced the outdoor carpeting that they ripped up in front of four units including ours so there is still bare concrete while the rest of the corridors have green outdoor carpeting. Signal was unable to handle this job and uses handymen instead of licensed professionals to do their work. I wouldn't recommend them to anyone! read more

These guys were recommended to me after the water repair couldn't do the abatement part. They were fast and worked around my busy schedule. Hopefully I won't need this type of service again but if I do I know who to call. read more

Signal Restoration moved all of my belongings after an unfortunate flood at my home with such care. They treated my stuff as if it were their own. The people that loaded my belongings, Jonathan, onto the moving truck made sure that nothing was left behind. The loaders always had smiles on their faces and never complained about the work load. I highly recommend using Signal Restoration for any unfortunate home disaster. read more